Trusted Agent profile · Lambeth
★★★★★
1,952 reviews across 2 platforms
323 Kennington Road, Kennington, SE11 4QE, Lambeth, SE11 4QE
Dexters's office in Lambeth, at 323 Kennington Road, is rated 4.4 out of 5 across 1,952 reviews on two platforms, including 308 Google reviews rated 4.9.
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Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotMonika
Monika is very polite and managed to help us quickly with some of the issues we had in our property.
Dear Davide, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe are very impressed by Dominic and his team at Dexters - very professional, good communication with feedback and weekly updates. The team doing the viewings were enthusiastic and knowledgeable about the property and passed that on to prospective buyers.PositiveResponsiveness, Professionalism
Dear Marc, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleDexters did a brilliant job on both our sale and a purchase. George and John were professional, patient, reassuring, communicative and managed to keep everyone on track despite a long chain and quite a few ups and downs. A great service!
Dear Elizabeth. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotStaff are very helpful and…
Staff are very helpful and knowledgeable. My query was answered quickly.
4/5
GoogleWorking with Dexters to find a property. They understand what I am looking for, send me things that tick my boxes and my budget and are efficient to deal with. Sally, who hosted viewings, gave me excellent advice on what to offer (even though it didn't work out on that particular property), I remain optimistic and am looking forward to further viewings efficiently organised by Dominic, Henry and Sally.
Dear Stephanie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJadasa Andjadiumi
Jadasa efficiently and effctively resolved an error on the deposit return and was open, honest and an excellent communicator. Thanks Jadasa.
Dear Trevor, Thank you for taking the time to leave a wonderful 5* Google review. Jadasa will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI am tenant that had complaint since…
I am a tenant that had complained since April , ( now it’s Christmas ), about a room that’s too cold even though heating full on . In November they fitted supressors to the window but nothing changed . Complained by mail 3 times . Workers finally came 2 weeks ago and said it’s the walls facing outside without insulation. I wrote to them after they came ( around 8 days later ) . They said they have not had workers come even though they did , and that if I wish they will allow me out of my contract ! Absolute joke . They do this so I will have a cold Christmas . The room is not inhabitable as the inside walls measured by there workman showed 12 degree , mold has got everywhere including bed linen . They should have offered me money off until room walls fixed so that room is usuable and discount as my heating has gone through the roof . I have been left no option so have instructed a solicitor to deal with it on my behalf
We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDexters Property Management
Dexters Property Management.After starting a new tenancy, from day one, Vanessa (Property Manager) provided outstanding service and took prompt actions, by liaising with the landlord, booking repairs, checking regularly and making other arrangement, helping us to settled well in our new home.Vanessa delivered ongoing excellent support and established a great communication between the tenant and the Property management team. Thank you for all your advise and support! Alex and Florentina
Dear Alex, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI was very pleased with the service Dexters provided whilst selling my property. Professional, friendly and straightforward. A special thank you to Thomas, Dom and the rest of the team - would recommend.
Dear Rusere, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair was great
Alistair was very helpful in assisting the sale to proceed to exchange and completion quickly despite there being various issues involved in the sale.
Dear Jo, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPoppy was great!
Poppy was amazing whenever we contacted her.She always kept us up to date and took onboard our requests. Wish more estate agents had the work ethic Poppy does!
Dear Laura, Thank you for your kind comments regarding Poppy and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience with Dexters and Konrad
Great experience with Dexters. Had a great first impression with the listings they had on the website. Got the flat sorted in just 4 days from the viewing date. Konrad has especially been helpful to me and my partner. Met him at the viewing. Easy to talk to and incredibly efficient. He was always available for any questions we had and kept us updated throughout the process. Amazing experience altogether. Highly recommend the service.
Dear Priyanka, Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotPockets of excellence
Like in most large companies, there are pockets of excellence and areas where improvements can be made. Overall, I enjoyed good service but I expected a bit more for the money I was paying, particularly in the communication aspects regarding completion of maintenance jobs. The highlights over the 15 years have been the check-in and check-out reports and the responsiveness of rentals director Sonia De Abreu. The main area for improvement? The three failed attempts to sell the property.
Dear Costas, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGraziana has been very helpful and…
Graziana has been very helpful and quick to solve maintenance issues. She is very friendly and has been very attentive.
Dear Davide, Thank you for taking the time to leave a wonderful 5* Google review. Graziana will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHelpful management
Donalina is so helpful - even over the most minor of problems, and gets back to me really quickly.Mary Vaughan
Dear Mary, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotIdris was very helpful and sorted out a…
Idris was very helpful and sorted out a problem I had promptly and with continuous communication
Dear PP, Thank you for taking the time to leave a lovely review regarding Idris. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotJessica Carson was extremely helpful…
Jessica Carson was extremely helpful throughout the renewal process, always polite, professional and clear in her communications. Made the process as smooth as can be.
Dear Dimitri, We appreciate you taking the time to leave a great review regarding your experience with Jessica, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent Service
We would highly recommend Alistair's services as he was very efficient, always responsive to emails and calls, and was always willing to lend a helping hand whenever needed. Definitely enjoyed working with him.
Dear Stephan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotDonalina
Donalina was very understanding and helpful recently. I really appreciate her assistance, dealt with an issue efficiently. Thank you
Dear Karolina, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotA BIG thank you to Jessica Carson for…
A BIG thank you to Jessica Carson for being proactive & extremely efficient in coordinating the next steps with myself & my tenants. Most helpful!
Dear Jacqueline, Thank you for taking the time to leave a wonderful 5 star Google review. Jessica will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
3/5
TrustpilotDisorganise
Have had an absolutely horrible experience with Nicole! I booked a viewing for a house in Mornington Crescent, for 1pm on Wednesday the 25th of November which she didn’t arrive to. When I called to ask where she was, she took 15 minutes to tell me she won’t be coming while I waited outside the property. I expressed my disappointment as my friend and I were really keen on the house and we don’t want to lose it and we e rescheduled the viewing for 1pm on Friday the 27th of November. When she was 5 minutes late for this viewing, I called and was told she’d be on her way and will call me back to tell me how long while I waited outside the property again. She called back to say an offer had been accepted the day before and then told me she had called my friend to cancel, which is a lie. She told me this three times even when I told her she definitely didn’t, and there is no proof of the call. Will avoid Dexters in the area after waiting outside a viewing twice for an estate agent who doesn’t show up, doesn’t know what’s happening, and liesUPDATE: Nicole’s manager reached out to get more understanding of what happened. He sent me brochures for properties that are not what I’m looking for and asked me to remove the review, but at least they’re taking on feedback.
Dear Sophy, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlways excellent service from Ann…
Always excellent service from Ann Sinclair and the team at Dexters. A special mention also to Sara Katie and Donalina.
Dear Linda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe’ve been with Dexter for the past few…
We’ve been with Dexter for the past few years, we always been happy with everything, all member of staff is helpful, recently we had a visit with Nabil very professional and polite person, also he help us very quick to find someone to fix our maintenance, , many thanks again
Dear Urszula, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotFantastic Property Management Service
We are always happy with the property management service provided by Dexters as they are a professional and efficient team. And today we are extremely grateful to Donalina Gargrupe, their Property Manager. Our tenant has reported to them a boiler breakdown and a leak and Donalina has promptly responded to the complaint. She took the initiatives to contact different parties with a view to fixing the problem at the earliest, before reporting the case to us. And she is still following up the progress for us. She really gives us, and the tenant, a helping hand, especially in this cold weather. As the landord, we want to say: Donalina, your professionalism has given us a full peace of mind! Very much appreciated!Connie Tam
Dear Connir, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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