Dexters Clapham reviews in Lambeth

★★★★★ 5/5

Trustpilot

Alistair was a great help

Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.

ASharma · 16 February 2023

★★★★★ 1/5

Trustpilot

Apartment destroyed under their management

My apartment has been in the family since 1988. It was given to Dexters a year ago on a full management contract, they had supposedly vetted the prospective tenant, the tenants partner assaulted the tenant the police kicked the door breaking the lock to get access, arrested the partner. The tenant also had a large dog in the apartment which I abd the Managing agents requested Dexters to ask the tenant to remove, the apartment carpet, walls and wood work were destroyed by the tenant, the tenant did not pay the council tax, water charges, electricity or tv license. After the flat was vacated by the tenant, dexters rented out the flat immediately without informing me of the damage to the flat then requested I pay £1500 for repairing the walls and woodwork and over £1900 for a new carpet to replace the carpet destroyed by the large dog.Avoid Dexters at all costs, they are a property management company that operates at a substandard level. Look elsewhere. They only have their own interests ate heart and do not care at all about the landlords interests.I've left messages the last 2 days but no call back, they have my number, making money is their primary aim, landlords interests do not feature. Its affected my health.

Tony · 25 November 2021

★★★★★ 5/5

Trustpilot

Ashley

AshleyI highly recommend Ashley from Battersea Dexter, very professional, punctual, communicative Any questions you may have. Ash comes to your aidThank you that thanks to you Ash, our child lives in favorite house.

Daniela · 20 September 2021

★★★★★ 1/5

Trustpilot

Very disappointed!

Very disappointed!It took them 33 days to tell me they are going to return part of my deposits. I emailed back said i will enter dispute process because the deposit claim is not reasonable, but they told me the time frame to dispute is within 10days of end of tenancy.:)Since i moved out i kept chasing for an answer but they delayed response till 33days later. And they claim they did professional cleaning to the flat, and they charge it to my deposit. But the truth is, i already booked professional end of tenancy cleaning service when i moved out and physically inspected the cleaning was done.I do not get why should I pay for a duplicated cleaning service. And why i should accept the outcome that their ignorance lead to missed the dispute time frame of 10 days.In a word, if you are looking for flat to rent, i highly recommend, do not use Dexters.

Maggie麦基 · 19 November 2021

★★★★★ 5/5

Trustpilot

Ledi Peka has been great to deal with…

Ledi Peka has been great to deal with and very helpful.

Richard · 8 December 2023

★★★★★ 5/5

Trustpilot

I have been going to Nora for most of…

I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks

CF · 8 December 2023

★★★★★ 1/5

Google

Sold my house with Dexters in the summer and unfortunately had a bad experience with the team. They prioritised the needs of the buyer far above ours, and it was clear their number one priority was making their commission over doing the right thing or even listening to our point of view. This included handing over keys to the buyer before our lawyers gave the go ahead, amongst other things. This was a complicated situation and a complicated sale, and I could not fault their responsiveness and urge to sell the property, but it ultimately cost them their reputation and whilst I will purchase in the South West again, it definitely won't be with Dexters. I did complain and they handled the complaint to my satisfaction. But overall - their duty of care is not to their clients, it is to their own pockets. Whilst not a surprise for an estate agent, this was the worst I have seen from one.NegativeProfessionalism

Lydia · 11 November 2021

★★★★★ 5/5

Trustpilot

Excellent service.

I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!

Sharon · 6 June 2023

★★★★★ 1/5

Trustpilot

Would not recommend at all

Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.

Mark · 5 November 2021

★★★★★ 1/5

Trustpilot

bad experience throughout stay

I have moved out for one month but they still did not refund my deposit even if I have chased for 5 times!The response on repairment and maintainence request was super slow during my stay. It took 5 months for them to fix the blinds! I could not turn on lights during evenings because there was no blinds!And they arrange views with very short notice before my moving out date. Very bad experience. PLS give my deposit back ASAP when you read this comment, Dexters!

Maggie麦基 · 5 November 2021

★★★★★ 5/5

Trustpilot

Efficient, Professional & Helpful

Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.

Marco · 11 April 2022

★★★★★ 1/5

Trustpilot

Spammers

Spammers. Went in there to look at flats, they took all my info, never helped me find a flat, but they do keep on spamming me (weekly emails) with random flats. I tried unsubscribing, didn't work cause their address is not valid. This is against GDPR by the way.

Mary · 23 June 2024

★★★★★ 1/5

Google

Seriously messed around by these guys. Rang to arrange a viewing last week and told by Clapham branch manager that the property was under offer. Then randomly receive an invite for the property that was apparently under offer. I explain I am driving 1.5 hours to view the property each way, please confirm that it is available. Dexters confirmed it was. I drove early to get there on time, 3 hour round trip, estate agent was 15 mins late and said she couldn't gain access once we were outside. Whole experience was a shambles with this company and would suggest those looking for a professional firm, to look elsewhere.NegativeQuality, Professionalism

Jess · 23 October 2021

★★★★★ 5/5

Google

Having stated the area we wanted to focus in on, Matt took a detailed understanding of our requirements and what we were seeking to show us a place we fell in love with. No more of the cannon fodder that you usually get sent through by some agents, so this was refreshing to start seeing quality places that fitted our requests! It was also great to see Matt be proactive about the property and showed up with full brochures and knew the property floor to bottom. Throughout the process, Matt guided the negotiations between us and the sellers to meet an agreed price. From this point there was a little but of a transition period where we were then looked after by Tal and Gary as we got the legals completed. These stressful calls as deadlines approached were met with a response to chase other parties and to give us positive updates. I can only say that during this period, all conversations were above and beyond what we expected, even with the pressure of the June stamp duty time frame to go against. I would say that I was exceptionally looked after by these guys during their busiest period and even swung by to give them a few bottles to say thank you and to celebrate our new home.PositiveResponsiveness, Quality, Professionalism

George · 23 October 2021

★★★★★ 5/5

Google

Incredibly impressed with the service I received from Matt. As a first time buyer it has been a very nerve racking process, however i always felt i had the support and information i needed to help me along the process. He was knowledgeable, informed and always quick to respond to every query I had. Managed to exchange within a very tight window from having my offer accepted which is definitely in part due to Matt's persistence helping to keep the process moving along. Thanks again to all involved!!

Georgina · 23 October 2021

★★★★★ 5/5

Google

We had a fantastic experience with Dexters from the start. Viki McNab was by far the best agent we dealt with in our search. Very quick to respond to emails and very helpful. Garry Dibley assisted us with the sale and was absolutely amazing in helping us and did everything he could to help us to (successfully!) beat the stamp duty deadline. We felt he went above and beyond to help us and are very grateful for the amazing service!PositiveResponsiveness, Quality, Professionalism, Value

Eve · 23 October 2021

★★★★★ 5/5

Google

The entire process with Dexters was extremely quick and painless! From valuation, to meeting the sales team, photography, and even the sale all happened for me in the space of a week. The sales team, Matt In particular, saw my property and already had a buyer in mind before it went on the market. As soon as the property went live, I had an asking price offer within 2 days. They know exactly what their clients are looking for and are able to pair buyer and seller perfectly. Thank you very much!PositiveResponsiveness, Quality, Professionalism

Ahmed · 23 October 2021

★★★★★ 1/5

Trustpilot

OAKLANDS RISE NW10 6FJ---NO HEATING AND…

OAKLANDS RISE NW10 6FJ---NO HEATING AND NO HOT WATER AGAIN IN ALL NOTTING HILL GENESIS BUILDINGS IN WINTER !!! LAST TIME I HAD 4 DAYS NO HOT WATER AND NO HEATING AND I NEARLY DIED!!!! THIS IS CRIMINAL AND ONLY POSSIBLE IN THE UK! IN EVERY OTHER COUNTRY THIS COMPANY WOULD BE PROSECUTED!!! THERE IS A MOTHER WITH A BABY IN MY HOUSE. ALL TENANTS: STOP PAYING RENT AND MOVE OUT OR FILE CLASS ACTION IN COURT !!!

Reni · 14 February 2022

★★★★★ 5/5

Trustpilot

I have been dealing with Zak Mcnicholas…

I have been dealing with Zak Mcnicholas and have to say is professionalism and knowledge is breath of fresh air. Excellent interpersonal skills and and joy to deal with. Thanks Zak.

Demetris · 20 December 2021

★★★★★ 5/5

Trustpilot

Jessica was highly efficient and…

Jessica was highly efficient and successfully dealt with a renewal for me. Thank you very much

G · 14 July 2023

★★★★★ 5/5

Trustpilot

Dexters....The experience

Dexters Wimbeldon ....i inherited this lettings from its many predessors over the last 25 years and have to sa for someone who hates change i have always been happy and made to feel like an individual but within a team.They have always worked tirelessly for my company and through good times and bad in our economy i have never once experienced a void period in any of my properties .Now under the reins of Mr Wiltshire and Ms Alward and their team i , through their combined experience and real interest in their profession , i am again happy with to continue and enjoy "The Dexter's Experience"kind regards frank o Donoghue

Frank · 25 September 2021

★★★★★ 5/5

Trustpilot

Joanne

Joanne was phenomenal. Regular follow ups and had a solution oriented approach!

Umar · 26 October 2023

★★★★★ 5/5

Google

As always Dexters have been superb! Right from the start, they are always honest about the valuation. The marketing is thorough and amazing. And they manage the sale through to completion. They go over and above what they need to do. They helped me every step of the way and I can't recommend them strongly enough. Whole team absolute stars!

Gonca · 23 October 2023

★★★★★ 1/5

Trustpilot

They are positively awful!

They are positively awful!! Tried to contact, sent emails and messages, then when it came to now we want to terminate as you haven’t done your job.. the apologies come and blame is distributed far and wide! The tenants have rights too!! The rental tribunal is the next stop!! Don’t use them!

Esmê · 15 April 2024