Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic Property Management Service
We are always happy with the property management service provided by Dexters as they are a professional and efficient team. And today we are extremely grateful to Donalina Gargrupe, their Property Manager. Our tenant has reported to them a boiler breakdown and a leak and Donalina has promptly responded to the complaint. She took the initiatives to contact different parties with a view to fixing the problem at the earliest, before reporting the case to us. And she is still following up the progress for us. She really gives us, and the tenant, a helping hand, especially in this cold weather. As the landord, we want to say: Donalina, your professionalism has given us a full peace of mind! Very much appreciated!Connie Tam
Connie · 25 November 2022
Agent replied · 23 December 2024
Dear Connir, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe’ve been with Dexter for the past few…
We’ve been with Dexter for the past few years, we always been happy with everything, all member of staff is helpful, recently we had a visit with Nabil very professional and polite person, also he help us very quick to find someone to fix our maintenance, , many thanks again
Urszula · 23 October 2024
Agent replied · 23 December 2024
Dear Urszula, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotI have had a Full Service Agreement for 3 years
I have had a Full Service Agreement with Dexters for 3 years. Have always found that the team led by Natasha have been timely and informative in their responses, issued statements on time, have handled any issues arising with the Tenants smoothly, have communicated any necessary maintenance issues clearly and then arranged for their action quickly and at a fair cost. No problem in recommending them to prospective Landlords.
Ian · 21 October 2023
Agent replied · 23 December 2024
Dear Ian, Thank you for taking the time to leave a lovely review regarding Natasha and the team. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleGeorge, Gabriel and the team at Dexters did a great job in selling our flat. They knew the area well and seemed able to direct the right buyers to us. The young team seems keen for success! They sold our flat in less than 3 months. Thanks guys!
Ed · 24 October 2019
Agent replied · 22 October 2024
Dear Ed, We are really pleased to read your positive review regarding the service from our Clapham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotMario Correia
Mario Correia, Dexters, St Margaret’s, during our recent, urgent need for assistance, responded immediately and organised a builder to come out and view the issue. We felt secure that he had the matter in hand and he explained the process and we have confidence that it is being sorted out.He is not only diligent but also personable (on a recent landlord regular inspection) professional and still approachable.
Vicky · 7 December 2023
Agent replied · 23 December 2024
Dear Vicky, Thank you for taking the time to leave a lovely review regarding Mario. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAfter dealing with a number of other…
After dealing with a number of other estate agents, dexters definitely stands out from the rest. In particular, my property manager, Nasra Said, has gone above and beyond the expectations to assist in solving the numerous problems that arise on a day to day basis, and performing timely updates when needed.If anyone is looking for a new estate agent / property manager, I would definitely recommend Dexters!
Brandon · 5 December 2023
Agent replied · 23 December 2024
Dear Brandon, Thank you for taking the time to leave a wonderful 5* review. Nasra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotBaily is an asset to Detxers
Baily is an asset to Detxers, she has always been 10/10 with the management of the flat we rented through them.
Dennis · 13 October 2023
Agent replied · 23 December 2024
Dear Dennis, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJenade was wonderfuf!
Jenade was wonderful! We really wanted a place and she gave us great guidance. She is always available and provides great explanations at all times.
Yoni · 29 June 2023
Agent replied · 23 December 2024
Dear Yoni, Thank you for taking the time to leave a wonderful 5 star Google review. Jenade will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleMe and a friend were looking to buy a place together and Dexter's and in particular Matt Ward made the whole experience very easy and trouble free. Would definitely recommend their services.
Michael · 11 November 2022
Agent replied · 10 November 2024
Dear Michael, Thank you for your review, and mentioning your experience with Matt in our Clapham office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGrace Sloane was excellent
Grace Sloane was excellent. She negotiated well on my behalf and gave me good advice on how to progress. I'm very happy with the service
28parkside · 28 June 2023
Agent replied · 23 December 2024
Thank you for taking the time to leave a lovely review regarding Grace. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPetros from Dexters is the best
Petros from Dexters is the best. He's very helpful with anything I come to him. Always on the phone and ready to help. Never had bad experience with him. He's very nice and is trying to explain to me to the last detail, what is going on and what is going to happen. I can only recommend his services.
Barbara · 13 May 2024
Agent replied · 23 December 2024
Dear Barbara, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
★★★★★ 1/5
TrustpilotReally really bad agency
Really really bad agency, worst service ever encountered, especially the hyde park branch.it is always hard to contact them to get things fixed, or get any in-time reply. When we wanted to renew our contract they always pushed back either later or to someone else and then in the end we couldn't make it;Worst part is that they even ignored our deposit refund request (which should be naturally reasonably refunded), even though we check-out several days in advance + hired professional cleaning service they recommended. Again they pushed back to someone else or to the landlord, or to sometime later, anyway after one month we still haven't got our deposit refund back and there's no one taking care of this, they only care about their next tenant, once the deal is made they are just like "vanished", no service at all, completely mess, wouldn't recommend at all !
Ashley · 3 November 2022
Agent replied · 23 December 2024
Dear Ashley, It is disappointing to read that you have not received a five star service from our Hyde Park office. Thank you for bringing this to our attention and I have asked the Director of the office to make contact with you regarding this issue. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleWe had a fantastic experience viewing 2 properties with Dexters - Jack was incredibly professional and knowledgeable about the area. He came across very honest and realistic. We have chosen to pursue our property search further south but would highly recommend Dexters to buyers in this area. Thank you
Jess · 11 January 2019
Agent replied · 9 January 2025
Dear Jess and Darius, Thank you for your review regarding your experience with our Clapham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 1/5
TrustpilotImmediate Action Required for Final Pay
We urgently need Q2 HR Solutions (QQI) and Dexters to address the issue of not providing our final pay, which is a clear violation of Philippine labor laws. Furthermore, they are not recognizing our service from the start.Please expedite the release of our final pay immediately, as we need it to meet our essential needs.
Jess · 22 July 2024
Agent replied · 23 December 2024
Dear Jess,We are sorry to read of your unhappiness. We are not aware of any outstanding payments due to ex Howsy colleagues, and have urgently requested further information from QQI relating to this. Please do contact us directly at info@customerrelationsteam.co.uk or 020 8614 1230 and ask for customer relations so that we can discuss your concerns in more detail. Kind regards, Customer Relations Team
★★★★★ 5/5
TrustpilotRenewal of tenancy.
Donalina Gargrupe has been dealing with the renewal of my tenancy. She has been professional, efficient and friendly and the process has been stress free which is always important!
Sharon · 15 February 2023
Agent replied · 23 December 2024
Dear Sharon, Thank you for leaving a Google review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina is great to work with :)
Despite some issues in other departments, Donalina has been fab at her job and is very attentive, polite and helpful. She is doing a great job and always delivers.
Sara · 15 February 2023
Agent replied · 23 December 2024
Dear Sara, Thank you for your kind comments regarding Donalina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotSharks
We have been renting properties managed by CJ Delamere who then turned into Dexters for nearly 8 years. We were never late with our rent and rarely made any demands on the landlords. However, the last time we moved out - they are trying to extract from us over £500 for cleaning a small unfurnished 3 bedroom house and £200+ for tidying the garden. A total of £700 for a small house with just some cleaning? It is now 2 months later - and they still have not repaid our deposit which was nearly £2K. All the house needed was a deep clean for the new tenants. So, make sure you protect your deposit - if not you will enter into a prolonged dispute and make sure to take photographs at the outset of all the damage to the property when you move in.
RK · 25 October 2022
Agent replied · 23 December 2024
Dear RK, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleDexters have been great at selling my flat in Clapham. After originally having it on with another agent and not making much progress, I switched to Dexters and immediately their knowledge of the local area & market, and their attention to detail & rigour was clear. We quickly got to the best offer I was going to get, and Dexters stayed involved and helped through to exchange. Particular shout outs to George Underwood and Garry Dibley from the Clapham office.
Georgie · 23 October 2022
Agent replied · 22 October 2024
Dear Georgie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave such positive feedback about George and Garry. e strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent
I had an excellent experience with Dexters Estate Agents while changing tenancy and moving into my new house. From start to finish, the process was handled with professionalism, efficiency, and genuine care, which made what can often be a stressful time feel smooth and straightforward.
Consumer · 19 December 2025
★★★★★ 5/5
TrustpilotHassle free rental
Our letting agent Eunice was great, made everything hassle free for our rental near Broadway market. I'd highly recommend her and Dexter's.
Harry · 2 September 2023
Agent replied · 23 December 2024
Dear Harry, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHaving had poor experiences with other…
Having had poor experiences with other agents, I genuinely thought Dexters would be the same. Couldn’t have been further from the truth. I’ve used them as property managers for our portfolio for 3 months now and particular credit to Myra Mettam - she has been very attentive to both us and our tenants with no complaints or issues from either side. Long may it continue 👍🏼
DJP · 5 December 2023
Agent replied · 23 December 2024
Dear DJP, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service and reliable support
I’ve had a wonderful experience with Dexters. They are incredibly reliable, and whenever there’s an issue in the house, they are quick to respond and take action. Recently, Monika visited our property, and she was extremely helpful. She took the time to note down everything that needed attention and ensured that any repairs or fixes were handled promptly. It's reassuring to know that you can count on them for both routine and urgent matters. Highly recommend their services.
Davide · 5 December 2024
★★★★★ 5/5
TrustpilotGreat experience and no complaints
During my time with Dexters I've received great service from them throughout my tenancy, through both issues and enquiries they have been incredibly helpful and had good communication throughout. I'd like to specifically point out Petros Giorganios who has been of great help over the past few months in sorting out a couple of issues and keeping us up to date throughout
Phil · 1 March 2024
Agent replied · 23 December 2024
Dear Phil, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 3/5
TrustpilotI’m Luke warm about my experience with…
I’m Luke warm about my experience with Dexters. I was not impressed with the way they overvalued my property to entice me in. I had to keep on them to get through a cash sale that really should have been much more straight forward although the buyers solicitor was a nightmare. I didn’t really feel they represented my interests fully but they did get a sale in the end. Though it was well below asking price. At the end of the day I felt like just another seller on their conveyor belt
Veronica · 10 October 2022
Agent replied · 23 December 2024
Dear Veronica, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
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