Trusted Agent profile · Lambeth
★★★★★
2,242 reviews across 2 platforms
28 Abbeville Road, Clapham, SW4 9NG, Lambeth, SW4 9NG
Dexters's office in Lambeth, at 28 Abbeville Road, is rated 4.4 out of 5 across 2,242 reviews on two platforms, including 299 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
4/5
TrustpilotVery good service
Danilo has been very helpful and fast to respond to any questions or issues. The property is well maintained and checked. Very good service.
Dear Tom, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat people to entrust your house when you are moving abroad
Perfectly managing our property for us while we are abroad for several year. Everything is dealt with swiftly and transparently. Natasha Bedenik is great!
Dear Laurent, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleFergus Jones, of Dexters in Abbeville Road, Clapham, did an excellent job for both my recent property sale and purchase. Diligent, a good negotiator, well organised, and also friendly and communicative. Highly recommended. Maureen M.
5/5
GoogleOver the last few years I’ve used the Dexter’s team on Abbeville Road and have always been over-joyed with the services they’ve provided. Both Jack and Josh (with whom I dealt with) were exceptionally helpful and I ended up making my first purchase through them! I couldn’t recommend Dexter’s more highly.
Dear Edward, Thank you for taking the time to write a review about the great service you received from our Clapham Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotThanks for your help Kieran!
We had been struggling for almost a year with our previous property manager who was unable to help us fix a complex plumbing issue in our flat. We were passed onto Kieran as our new property manager who helped us get the appropriate contractors to fix the issue within a few weeks. We really appreciated how communicative he was, keeping us updated on the progress and was able to fix our problem!
Dear Emily, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMany thanks to Petros Giorganios for…
Many thanks to Petros Giorganios for his excellent support service!
Dear Ms Vourou, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotWaste of resources
For several years, Dexters have bulk mailed solicitations that they will purchase or act as agents to let properties in my area. Each year I contact their Chamberlayne Road office, explaining that the entire block of flats is owned by one person, and that they should contact that one person. Information easily obtained by public records. Obviously, this information is ignored as the solicitations continue. This is an annoying waste of resources.
Dear Kathy, Thank you for bringing this to our attention, if you could email me directly with the address of the block at customerrelations@dexters.co.uk I can discuss this with the Office. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotIllegally withholding a deposit
Illegally withholding a depositI have left my flat 1 month ago and Dexters were contractually supposed to send my deposit back within 10 business days but they are simply refusing to do so. Every time I contact them I have to wait a few days in order to get a response which always dismisses my request and they say they need to confirm things that are already confirmed. My landlord has already confirmed the deposit can be returned in full but they still refuse to give it back to me. They have asked to deduct fees twice for things that are not receivable. From next week I will have to involve my attorney since dexters are clearly abusing their power and are in full breach of the contract that has been signed by all parties. They have of course been reported for their action.
Dear Kevin,I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI could give a zero star review if…
I could give a zero star review if allowed. The worst experience I have ever had. Imposing unjustified costs to tenants due to not taking the responsibility of their mistakes, for being completely disorganised, totally unprofessional and in complete dissarrangenent. The contract we signed was wrong in terms of dates, putting me in trouble without any reason, they cut the deposit amount based on false information, not based on contracts and inventory and trying to avoid all responsibilities, claiming that is not their fault. This is insane. Unprofessional and crooks!
Dear Maria, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWaste of time
So many of the properties I've called Dexters about have already been sold, are under offer etc. To the point where it just seems like a waste of time to call about their listings. Property hunting is already time consuming enough. I complained to a Dexter agent about this and he said it keeps Dexter's housing stock looking high. Yeah right, good for Dexters, lousy for customers.
Dear Deborah, Thank you for providing further information. I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotUtter incompetence, no shame, shocking lies in written correspondence
Edit: Below reply from Dexters perfectly illustrates everything I state below as I have already emailed that very exact email address and they confirmed receiving my formal complaint but here of course say that they cannot locate me. Classic Dexters.Original review:For 4 years renting through Dexters and despite multiple poor experiences over the years where things are mixed up, forgotten, incorrectly submitted, referred etc, by far the most despicable act was recent when they lied to me in written email correspondence, claiming to be negotiating on behalf of my landlord for a 31% increase in rent. Turned out my landlord never asked for this and never instructed them to do this or wanted any such increase. So I guess they were counting on us not talking to eachother hoping that I would decline the increase move out and they get fees to get someone new. Separate to this at least 10 other cases where all branches of dexters from maintenance to admin have failed to follow the simplest and clearest of instructions which cost time and money of both me as tenant as well as the landlord.
Dear Senad, I am sorry to read your 1 star review. I understand Edward Brodkin has been in touch with yourself regarding this. We wish you all the best. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you Donalina
I want to say thank you Donalina Gargrupe, the Property Manager. She is very helpful and always responsive. She is doing an outstanding job.
Dear K.C, Thank you for taking the time to leave a wonderful 5 star review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexters were friendly, professional and proactive throughout our search. Thanks to Josh and his persistent (yet not pressurising) sourcing and follow-ups, we found the house of our dreams in Abbeville Village via one of Dexters’ sister agencies Jacksons (who were also fantastic). I can not recommend dealing with Josh enough.
Dear Rsj, Thank you very much for your great review regarding our Clapham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotDonalina has great customer service skills
Donalina is very helpful, her customer service is great and trustable.
Dear Julio, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDonna is really professional and able…
Donna is really professional and able to understand our needs as tenants. Quickly replies to emails and always does her best to help.
Dear Alexandra, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMyra is an outstanding agent
Myra is an outstanding property manager, who responds well to all issues including maintenance, renewal of letting contracts and new tenants. Highly recommended.
Dear James, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSurprisingly decent for renters
Zelda Carr has been very helpful at Dexters, as has Mohammed Amin and various others. They respond quickly to problems and are trustworthy.
Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery friendly and quick
Very friendly and quick estate agents. especially Natasha Bedenik. Always available by email and phone. I would recommend them above other estate agents.
Dear GL, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotHarassed and threatened by this company. Do not use!
The police are currently investigating my landlord for threatening behaviour and harassment. I have never dealt with or spoken with Dexters company before, yet they emailed me twice, claiming we'd conversed and agreed on a tenancy termination date. This is libellous, we have never spoken in this capacity! They have even issued an invalid eviction notice. I fully intend to add them to the original police report against my landlord and his agent and report them to Property Ombudsman. Trading Standards next!Do not use them!
Dear Michelle, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoe and team have been excellent
Joe and the team have been excellent start to finish in helping us let our property. Fantastic choice of tenants appreciate the continued support from Dexters.
Dear Chris, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat service again
This is the second time I gave a review to this company. Same good service as my previous review. I would like to give a shoutout to the Senior Property Manager, Petros Giorganios, who promptly helped me to fix my apartment closet after a phone to him. The issue was fixed after 2 days of the phone call.
Dear Ken, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters Notting Hill continue the great work
Have posted previous great reviews of Dexters Notting Hill office, but just wanted to say again how well they've worked in finding me my new tenants and giving a me a lot of help sorting out some urgent works which needed completing over the difficult Christmas period. I've found both their Lettings Agents and Management Depts continue to go to great lengths to smooth the way for landlords!
Dear Alison, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat experience selling my property with Dexters. Got a great price with a very fair fee. Rory and Margaux were excellent. Thoroughly recommend
Dear William, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleLiam Alwar in the property management team is an absolute star - he really goes above and beyond to look after my property and tenants. I have complete faith that the contractors used are high quality and that the price I'm paying is fair. The whole property management team are a pleasure to deal with - super professional, efficient, and friendly. They make my life much easier, and I'm very grateful!
Dear Lorna, We really appreciate you taking the time to leave such lovely comments about Liam. He will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
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