Dexters Clapham reviews in Lambeth

★★★★★ 5/5

Trustpilot

I’ve had a fantastic experience with…

I’ve had a fantastic experience with Dexters due to Jada Palmer, my agent. She’s gone above and beyond to be both responsive and to fix any issues I’ve faced in my new flat since I’ve recently moved in January. I’m so, so grateful to have such a good agent, especially since I’ve had a terrible experience in the past with my previous letting agency. I would definitely recommend Dexters and especially ask for Jada!

Asma · 28 May 2024

★★★★★ 5/5

Trustpilot

Really professional and timely…

Really professional and timely responses from them especially Danilo Shabudin. I have had a few requests over past few days that Dan professionally handled. Highly recommend

Shehroz · 27 May 2024

★★★★★ 5/5

Trustpilot

Dexters - St. John’s Wood - Patrick Downham

Had a very positive experience working with Patrick at the St. John’s Wood Dexters office. I had very limited time to find a flat before starting my grad school program and Patrick went above and beyond to ensure that it happened. I love my current flat and most definitely will return to Dexters in the future.

Anne · 28 September 2021

★★★★★ 4/5

Trustpilot

On a process of renting a one bedroom…

On a process of renting a one bedroom flat, managed to book a viewing on the same day, thank you to Jaden support and flexibility. My offer has been accepted on the next day, All the paperwork is now in place and his manager Liz is keeping me updated with the approvals progress. Fingers crossed 🤞

Angelica · 24 September 2021

★★★★★ 5/5

Trustpilot

Dexters, do not lose this gem

Rented for almost 1.5 years, had to move due to change in jobs: we have had an excellent experience from start to finish with Dexters.

Gokay · 16 September 2026

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, made the process easy and straightforward.The team are very knowledgeable and helpful. Really friendly and reliable. When picking up keys they even called and booked up a cab for me, Nina was extremely helpful. 100% recommend!Thank you.

Consumer · 4 August 2023

★★★★★ 4/5

Trustpilot

Nasra Said leaving her post as my property manager

I was very sorry to hear that my property manager with Dexters, Nasra Said, will be moving to another department. She has spoiled me with her efficiency and her dedication to her job and she will be difficult to replace. Always caring, always listening, doing her best to keep her clients happy.I wish her the best of luck in her future post and I will miss her.

Frosso · 18 September 2024

★★★★★ 4/5

Trustpilot

Archive and Ryan were very professional…

Archive and Ryan were very professional in keeping us informed of properties appropriate for us.

Sasha · 18 November 2024

★★★★★ 5/5

Trustpilot

Great to work with you guys.Remi…

Great to work with you guys.Remi daniels helped me alot…

Imran · 19 May 2026

★★★★★ 5/5

Trustpilot

Alistair Maclean was excellent in…

Alistair Maclean was excellent in progressing from his end of the sale chain and was a pleasure to work with. He has a great manner and is a highly effective sales progressor keeping me updated all along the way until completion. Thanks for all your help.

Stuart · 21 December 2022

★★★★★ 5/5

Google

Had a really good experience buying a property through the Clapham branch of Dexters. George Underwood was brilliant and really went out of his way to help us find and purchase a place. Garry Dibley has been exceptional too in supporting us and always keeping us up to date. Really pleased with their service.PositiveResponsiveness, Professionalism

Denise · 23 October 2021

★★★★★ 5/5

Google

Have loved working with Leah Paton so far! Such a brilliant agent; diligent and most of all, proactive.

Max · 16 March 2026

★★★★★ 5/5

Trustpilot

Mission achieved

Rafi and George were a good team and all were positive and helpful. It was a rollercoaster ride but all was achieved within a decent period of time.

Mh · 4 April 2024

★★★★★ 5/5

Trustpilot

I worked with Esta to complete my very…

I worked with Esta to complete my very painful purchase. She was brilliant throughout the transaction, regularly checking in, chasing my solicitor, chasing the seller and their solicitor. She helped significantly with the frustrations and stress of the issues we faced and all the while being super friendly and polite.

Dan · 5 July 2022

★★★★★ 5/5

Trustpilot

Eunice Sona has been very helpful...

Eunice Sona has been very helpful, professional and supportive throughout our renting process! A very kind and trustworthy agent who I strongly recommend for a great and efficient experience.

Carolin · 13 March 2024

★★★★★ 2/5

Trustpilot

Disappointing

We approached Dexters to rent out our property. Initially they were very helpful. When we were ready to move ahead I asked for a copy of the agreement we would have to sign with them. Despite chasing them up, we have had no communication from them since then. I don't know if they just couldn't be bothered with the admin but we have now taken our business elsewhere. Very disappointing.

Rob · 22 July 2024

★★★★★ 5/5

Trustpilot

Our experience so far with Dexters has…

Our experience so far with Dexters has been outstanding. I’d especially like to thank Tia for her amazing work and effort in making sure that any issues we had with our flat has been taken into account and soon to be fixed. Thank you again for being accommodating and great help

Heidi · 16 May 2022

★★★★★ 5/5

Trustpilot

Dexters Property Management Team excel.

Dexters Property Management Team responded swiftly to my early Monday morning call for an emergency plumber to attend to a stubborn blockage in the kitchen sink. And lo and behold, a chap appeared on our doorstep within the hour. He dealt with the issue with courtesy and efficiency. Brilliant.There again, it's what we've come to expect during the 10 years we've been at the Dexters-managed property.Beyond excellent service.

Consumer · 21 August 2024

★★★★★ 5/5

Google

We had an excellent experience with Fergus Jones as our agent. After requesting to view a property with him that wasn't suitable, he enquired about what exactly it was we were after and proactively approached us when (before the property officially hit the market). It was exactly the brief we gave Fergus and he made the process extremely easy (and quick for us) - highly recommend.

Grace · 22 September 2024

★★★★★ 1/5

Trustpilot

Dear neighbors at W2 3AF,

Dear Dexters,I want to clarify: I posted two photos of lists. The original list included limescale and walls. In the second list, not a single item was included after we sought permission to use the wall and addressed the limescale references. They are being more tricky. I haven’t shared this with my Twitter and Facebook yet, but I’ve shared it with my local website. I am 100% certain they are being tricky, and now I’m confused about who is behind it.Long story here but please read if you can.These photos (cannot post here so you can see at google reviews)were taken during the handover. Is this considered messy or not? Please take a look and let me know. If what I’m saying isn’t entirely accurate, I don’t have time to share it publicly here.I am writing to share a concerning experience regarding my tenancy at Queens Garden W2 3AF. Having recently moved out on November 8th, I find myself facing an unsettling situation with the landlord.Despite being diligent tenants, my husband and I have not received our deposit back. The landlord has attributed this delay to water marks from the washing machine, dishwasher, and alleged issues with wall paint, concerns initially communicated one and a half months ago. Despite sending ten emails seeking resolution, there has been no response until today.In light of these circumstances, we are considering legal action. However, I feel compelled to highlight the unreasonable behavior of the landlord. While the nature of their claims remains unclear to us, I wish I could publicly share the check-in and check-out list to shed light on the situation.I urge fellow residents to be aware that the landlord is exhibiting unusual conduct, insisting on renovations as if the property were brand new. Our tenure of one and a half years was concluded through their agent, during which we faced no issues. Even when the landlord addressed a water leak in the bathroom, necessitating special tiles and rendering one main bedroom bathroom unusable for three months, we accommodated the inconvenience without complaint.It is perplexing why our deposit is being withheld on grounds that seem entirely unreasonable. If anyone has encountered a similar scenario, your guidance would be immensely appreciated. We, as tenants who consistently maintained peaceful occupancy, paid rent punctually, and handed over the property in excellent condition, seek assistance.They want us to pay £1,808.00.I strongly and confidently state that I am willing to pay may be 50% £125 for cleaning, even if it’s not necessary. However, the entire list of charges is completely inaccurate, and we can legally approve it.Thank you for your attention to this matter.Sincerely,Heather

Hyo · 21 December 2023

★★★★★ 5/5

Trustpilot

I have been with Dexters for over 20 years

I have been with Dexters for a number of years. The service has always been excellent. Christian and the team are always responsive, professional and knowledgeable. They go the extra length to provide great service.

Tony · 11 October 2023

★★★★★ 5/5

Trustpilot

Property Management

I’ve been with Dexters for nearly five years and have found Christian Pengelly to be brilliant when it comes to managing my property.

Ellie · 18 September 2026

★★★★★ 5/5

Trustpilot

Prompt responses

I’ve been extremely impressed with how fast and efficient Olivia Singam (Property Manager) has been with a number of issues relating to our property.

Anu · 12 September 2026

★★★★★ 1/5

Trustpilot

Bad experience with Dexters: Unmet promises and security issues

My experience with Dexters, particularly with Matt Hartwell, the estate agent at the Clapham branch, unfortunately, fell short of expectations. Prior to moving in, assurances were made regarding the condition of the house, even supported by video evidence. However, upon our move-in date, the property was in an even worse state than initially communicated. Throughout the initial weeks of our tenancy, essential issues such as broken windows, a damaged roof, and a malfunctioning toilet were highlighted, yet we were informed that these critical repairs would not be addressed. This was incredibly disappointing, as these are fundamental aspects that significantly impact living conditions. What's more concerning is the oversight regarding the keys. Matt failed to retrieve them from the previous tenants, allowing them unauthorised access to the property during the night once our tenancy had commenced. This security breach was alarming and deeply unsettling. The lack of follow-through on promised repairs and the breach of security with former tenants retaining access showcases a concerning lack of responsibility and care on the part of Dexters and their representative, Matt. It's disheartening when assurances made prior to the tenancy are not honored, leading to a compromised living situation. Moving forward, I urge Dexters to improve their communication, accountability, and overall management of properties to ensure that future tenants don't face similar disappointing experiences. It's crucial for a reputable agency to uphold their commitments and prioritise the safety and comfort of their tenants.

Megan · 18 December 2023