Trusted Agent profile · Lambeth
★★★★★
2,232 reviews across 2 platforms
28 Abbeville Road, Clapham, SW4 9NG, Lambeth, SW4 9NG
Dexters's office in Lambeth, at 28 Abbeville Road, is rated 4.4 out of 5 across 2,232 reviews on two platforms, including 299 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
GoogleWe recently completed on our first flat purchase with Dexters and they were great. Fergus was really honest and super helpful throughout the whole process-would definitely recommend him!
Dear Emily, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotJessica is simply the best
I recently had the renewal of contract with the help of Jessica Carson at Dexters.Jessica was very efficient and professional in negotiating with the landlord. The deal was closed in one day with a satisfactory outcome. I am very happy with Dexters and Jessica is just brilliant. Thank you for all.
Thank you for taking the time to leave a wonderful 5 star review. Jessica will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleReally great service from Dexters when selling our flat - a perfect mix of professionalism and informality. The team were on the ball all the way through and pushed hard to get the right price for me. Crucially, they were very effective on all the post-sale activities. Thanks to Jaydene, Garry and Gaz who supported me throughout.PositiveResponsiveness, Professionalism
Dear Marc, It’s great to hear that you have had a brilliant experience with our Clapham office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat communication
Great communication. The communication with Nabeel has been excellent. He is really helpful, and always came back to us so quickly. We are happy that we can reach him for any problem or question that we have.
Dear Manuela, Thank you for taking the time to leave a wonderful 5* review. Nabeel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters (Kentish Town) review
As a landlord, overall I’m pleased with the service of Dexters across offices. They are professional and their people are good.
Dear Max, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotOverall we have had a good experience…
Overall we have had a good experience selling our house with Dexters. I can recommend Peter Gobey whose straightforward and positive approach got us there in the end. He was not over bearing, but courteous and helpful. We were reassured by his professional experience and attention to detail. As well as Peter, we would like thank Paul Samuels, both for their dedication and professional practice.
Dear Lucy, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotChloe Curd was absolutely excellent
Chloe Curd was absolutely excellent. She made the process a lot easier for me and made sure to keep me informed throughout.
5/5
TrustpilotI have had a really great experience…
I have had a really great experience with Dexters. I would particularly like to mention Ana Ferreira as she has been so helpful and lovely working through any issues we have had and I am honestly so grateful she is our property manager. Thank you Ana!
Dear Molly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThe whole experience of selling our house with Dexters Clapham was first class. From the initial point of contact through to completion all the team were very professional, communicated well and had a sincere desire to sell our property. We encountered a lot of the sales staff and all of them were totally on it! It was Leah in the end who found our buyer and we are extremely grateful to her and her commitment.
Dear Adam and Katie, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Clapham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team
1/5
TrustpilotMy partner lives in a Dexter's managed…
My partner lives in a Dexter's managed building which frequency loses hot water in the winter with no help over weekends to report/fix this. Not to mention mould lasting over 2 month, dangerous neighbour's getting arrested by police and constant need for repairs. Not recommended
Dear Ahmad, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
GoogleWe worked with Dexters Clapham on our recent house purchase and the level of communication from the estate agent George Underwood was fantastic. Unlike other estate agents we've worked with in the past Dexters were very active in acting as liaisons between the vendor and ourselves to ensure everything stayed on schedule to complete on the house. All in all we'd definitely recommend them and look to use them again ourselves in future.
Dear Penelope, Having read your review, we would like thank you for your feedback about our Clapham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotJoe Read at Dexters really does go…
Joe Read at Dexters really does go above and beyond for his clients and tenants. Joe is incredibly responsive, even on a Sunday when there was an issue. He does what he says he's going to do and more. I recommend him and Dexters.
Dear Nicole, Thank you for taking the time to leave a lovely review regarding Joe. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI never knew it would end up like this...
I was an employee of Howsy from the Philippines, that Dexters acquired years ago. Then this year Dexters decided to discontinue our employment with them. We knew this would happen, and I personally didn't take it against Dexters, so long as they and QQI (which is the acting HR side of Dexters here in Manila site) to pay us the separation pay that is accordance to the labor code, and this should include the number of years I stayed as an employee of Howsy which was year 2019.A lot of things happened already from the moment QQI announced the discontinuation of our employment with Dexters. And the experience that me and my colleagues are STILL experiencing is VERY CHAOTIC! This QQI hasn't released our separation yet! They refuse to honor the original hire date from Howsy - which by the way they stated from their meeting with us that will definitely be granted - just like what happened to the first batch of employees of Howsy that were also got redundated. I wouldn't want to step too low for this if only me and my colleagues were treated professionally and respectfully. They're all LIARS! The pay is now long overdue. So, please DEXTERS, help your MANILA team to raise this issue with QQI. We were your once a helping hand with your jobs, especially with repairs. We hope that this small favor from us could at least lessen the burden from us financially, after you decided to leave us all now jobless! Thank you.
Dear Luisa, We are sorry to read of your unhappiness. We are not aware of any outstanding payments due to ex Howsy colleagues, and have urgently requested further information from QQI relating to this. Please do contact us directly at info@customerrelationsteam.co.uk or 020 8614 1230 and ask for customer relations so that we can discuss your concerns in more detail. Kind regards, Customer Relations Team
5/5
TrustpilotFeedback
I have dealt with Yasmin who has been extremely helpful. She has been very friendly, highly responsive and accurate with the detail in that I have only been shown properties that fit my requirements. This helps to avoid time-wasting at both ends.
Dear Frank, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery responsive
Very responsive, get things done properly and no messing around! Grace Solan was extremely helpful, patient and friendly so made the discussion around signing our new contract as easy and smooth as possible. Also wanna give credit to Poppy Russell who also looks after the property and is very helpful.
Dear Martin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProperty inspection with Huseyin Tas
Had an inspection with Huseyin Tas. He arrived on time, was thorough, and finished quickly. Smooth experience overall, no issues.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
Trustpilot18 years managing my properties - Satistied landlord.
Dexters has been managing 2 properties for me since 2008. I am very satisfied with their service. They have always found me reliable tenants who pay their rent on time and respect my properties.
1/5
TrustpilotConstant spam via post.
Constant spam via post.If you're a tenant in a property, looking around the market, Dexters will take the information they demand off you before they'll even discuss a property and then use this for their own marketing.Sending repeated and constant letters to the address, despite you still living there.The last one today is so ignorant."By now you will have received a number of letters from me, which I hope demonstrates my proactive approach".No, Bobby, it demonstrates that you don't get the message and your letters go straight in the bin. "I am surprised that a property like yours is still on the market [..]"Wrong again, Bobby, it is not on the market.Completely and utterly clueless and borders on harassment. Not a good advertisement for your business. Not just the letters, the assumptions made but also using data provided for another purpose to be used for this reason.This is in relation to your branch covering SE10.
Thank you for your feedback, we’re sorry to hear your experience wasn’t as we would have expected it to be. All feedback is very important to us and we appreciate you bringing this to our attention. We have requested for Marketing to remove your property from receiving letters going forward. If you would kindly contact me at customerrelations@dexters.co.uk if there are any further issues. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGreat experience over a number of years…
Great experience over a number of years letting a property through Dexters. Very responsive and clear communication, and I've found any issues that arise with the property are quickly addressed. Natasha Bedenik is a go-to contact but all the team have been professional and helpful.
Dear Craig, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI want to express a big thank you to…
I want to express a big thank you to the Dexter team, and especially to Donalina who deals with the property I rented, a very polite and friendly young lady. All deficiencies and issues in the property were resolved in time. Lady who definitely understands and loves her job. Thank you Kind Regards Zlatozar.
Dear Zlatozar, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExceptional Support in a Time of Crisis
I don’t have enough words to say about Monika Piszczyk. Even though I am a stranger to her, she treated me as if I were family. When I experienced a scary visit from our rodent friends in the middle of the night, I understandably woke up in a panic. What followed was a series of events that, without Monika’s support, I wouldn’t have managed.Monika got on the phone with me to calm me down and liaised with the landlady to get my expenses approved, even though I didn’t follow the standard method by getting a contractor outside of the agency. She could have easily stuck to procedural components, but instead, she saw past that and empathized with me as a human being. Her kindness and efficiency resolved an incredibly stressful situation and for that I can’t thank her enough!
Dear Joanna, I am delighted to hear that you have had a brilliant experience with Monika and the Property Management team. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.
5/5
GoogleHaving a great experience with Dexters so far. I am an overseas landlord who is having my property let and managed with Dexters. The process has been fast and transparent, they have exceeded all expectations. Special thanks to Ryan Payne who has managed the letting.
Dear John, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJake Smith was extremely helpful and useful in assisting me with my search for the perfect new house. Charming and informative on viewings as well as responsive in dealing with all our queries. He is a real asset to the Dexters brand. Would highly recommend.
Dear William, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI instructed Dexters in the sale of my house because of John's enthusiasm and professionalism and was very happy throughout the whole procedure. AS it was my first time, I felt taken care of and was kept up to date constantly. Each member of staff was friendly and personable, and Nicole kept the momentum going from acceptance of the offer through to the sale. I would absolutely recommend Dexters to any of my friends and colleagues.
Dear Lynn, Thank you for your review regarding your experience with our Clapham office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
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