Dexters Clapham High Street reviews in Lambeth

★★★★★ 5/5

Trustpilot

Monika to the Rescue!

Our experience with Dexters has been exceptional. We've been with them for eight months, and they have consistently been responsive and helpful. From the beginning, Monika has been incredibly supportive, efficiently managing communication between us and the landlord and promptly addressing any issues. Her dedication and professionalism have made our experience with Dexters genuinely outstanding.

Jesse · 20 August 2024

★★★★★ 5/5

Trustpilot

Great customer service!

I moved into my new property on the 20th December 2022, just before Christmas which is a hectic time for everybody! However, with the assistance of Dexters (especially Bill) they have made my move very smooth and hassle free. Bill has been nothing but helpful, proactive and attentive. He has gone above and beyond to answer all of my questions and always gets back to me when he says he will (a lot of people don’t!). Bill has (and will continue to I’m sure) provided me with excellent customer service.

Anonymous · 3 January 2023

★★★★★ 5/5

Trustpilot

Puneet has been my tenancy manager for…

Puneet has been my tenancy manager for a property I let via Dexters. She has been extremely helpful on a variety of different issues that have come up relating to contracts, deposits, evictions, tenant damage and accounts settlement. She has provided accurate advice and guidance and goes above and beyond. Puneet deals with my queries in a timely fashion and is also very friendly. Great customer service. Thank you

Deepika · 13 November 2023

★★★★★ 4/5

Google

I was in the Clapham high street branch. The young lady Crystal Gordon that i spoke with was very welcoming and helpful She was able to arrange viewings for that weekend which I did appreciate also referred me to another of their branch for assistance Many thanks Olabisi

Bukola · 3 December 2024

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to our property manager Petros Giorganios. The service that we received throughout our tenancy was exceptional.Although there were several issues in our block, Petros was always there for us every time we needed him. We received our deposit back really fast with minimal fuss. Thank you Petros.

Aeval · 23 July 2024

★★★★★ 5/5

Trustpilot

Professional Service

Donalina Gargrupe is my point of contact as a property manager for the place that I rented via Dexters. I had previously rented from Dexters but Donalina’s service level is beyond my expectations. She’s responsive and helped me follow up closely for issues that I identified for a house that I newly moved in. For any issue I raised I’m confident that she will help me get it resolved.

Cassie · 31 October 2023

★★★★★ 3/5

Google

Unfortunately we had a very poor experience with Dexter's for 3 years and would rate this 0. However, Mimi Lee has taken over the past month and been absolutely amazing - could not recommend her enough if able to have her on the account. We couldn't have asked for better support and service from her! Thanks so much Mimi for all your help and a smooth check out process.

Ellie · 23 October 2023

★★★★★ 5/5

Trustpilot

Exceptional Service - Highly Satisfied!

Thanks to Shayan, I am incredibly happy and satisfied with the service provided, and I can confidently say that I will be recommending both Shayan and Dexters to anyone in need of their expertise.In summary, if you are looking for a real estate agent who is responsive, helpful, and will go the extra mile to ensure your satisfaction, I wholeheartedly recommend working with Shayan at Dexters. Thank you, Shayan, for your outstanding service!

Pinar · 7 July 2023

★★★★★ 5/5

Trustpilot

Danny in the maintenance

Danny in the maintenance has been very helpful with my washing machine, he gave me step by step instructions whilst on the phone which were easy to follow and hopefully an engineer would not need to waste their time coming out. Danny was friendly to speak with and explain everything very well. I felt supported.

Rebecca · 31 July 2024

★★★★★ 5/5

Google

Great service, would highly recommend Tim if you're looking to buy a property. He was extremely helpful in finding the right property that met our … More

Mark · 9 August 2025

★★★★★ 5/5

Google

Great customer service, Michael Evans is my absolute hero! I stupidly got locked out of my flat this evening, and Michael was able to pick up my call out of hours, and was at the property within minutes to let me in. Thank you very much :)

John · 25 November 2024

★★★★★ 5/5

Trustpilot

Thank you Sophie Sheppard for making my…

Thank you Sophie Sheppard for making my stay wonderful.

Prageet · 17 September 2026

★★★★★ 5/5

Trustpilot

Brilliant tenancy changeover incl. redecoration by Dexters

As a landlord, Dexters have been fantastic at managing our property, firstly recommending and securing a 25% increase in rent from last year; secondly in managing multiple repairs and a repaint in only a 6 day void period; and lastly in communicating all this despite time-zone differences. Special thanks to Vanessa Barosso, Natasha Cree and Natalie Stubbs, apologies if I forgot to mention anyone working in the background.

Daniel · 27 October 2023

★★★★★ 5/5

Google

Unfortunately my partner and I had to move pretty quickly out of our last place as the landlord decided he wanted to sell without any warning. We was really worried we wouldn’t be able to find somewhere around the Clapham area again that was not only available to move in to immediately but one we actually felt we’d be comfortable in. I stressed all of this to the agent and boy oh boy did she listen to all of our needs. Dunica was her name! This lovely lady didn’t even show me anything that wasn’t remotely what we wanted. Dunica you mad a really stressful situation that little less stressful. Thank you, thank you, thank you!

Roshanna · 23 October 2022

★★★★★ 5/5

Google

I have been particularly impressed with Catherine Mcdowell Dexters property manager. Whenever there has been a problem with the property Catherine has been on hand to deal with the situation professionally and promptly. Catherine has dealt with all the repairs immediately and efficiently. She has kept us informed of how the repairs were progressing and even tried to save us money by seeking out cheaper quotes. Catherine also followed up the works to ensure they were meeting their deadline. Catherine is easily contactable and returned our calls and emails without delay with the remedy and answers. Catherine has relieved us of the pressures of dealing with contractors and tenants and made our new endeavour as landlords easier. Thank you Catherine for all your help and guidance, it is very much appreciated. Highly recommended.

Hughie · 23 October 2022

★★★★★ 5/5

Google

I had the most incredible experience with Jack Beacom from beginning to end, he was amazingly helpful and put my mind at ease with any requests I had. He successfully helped me rent my absolute dream flat and I’ve been so happy in it ever since, he was super patient with me and always quick to respond to emails calls and text!! I could not recommend Jack and Dexters Clapham High Street more he was utterly professional and so unbelievably helpful!! Thank you so much Jack!!!!PositiveResponsiveness, Quality, Professionalism, Value

Charlie · 23 October 2022

★★★★★ 5/5

Google

Flat hunting is never easy because you are looking for your perfect home and that can take time. Lucky for me, I called Dexter and I spoke to Jack, who found my dream flat on the same day. Jack was so amazing, helpful and so patient with me and my family. He handle everything for us from the process of negotiating and other request we had about the flat. It just removes the stress that you don't need. I just want to say a big thank you to Jack without him, we would have not have found our current flat. The whole Dexter's team; Jack, Poppy and Andrew were just excellent, they deliver a high quality service which is above the 5 star rating, I have given. I totally recommend them to anyone who is looking for a new flat.PositiveResponsiveness, Quality, Professionalism, Value

Glace · 23 October 2022

★★★★★ 5/5

Trustpilot

Im giving five star only to Connor…

Im giving five star only to Connor manager of the property management department. After 5 long months of stress and frustration for unsolved issues of the property, he has took charge of the situation and helped us promptly getting all sorted in couple of weeks. Amazing job. Thank you so much Connor!

Laura · 5 September 2024

★★★★★ 5/5

Trustpilot

Outstanding service

Had an inspection today with Kirlon Sanchez he helped me a great deal and helped me in fixing my additional problems. Kirlon has been been a help multiple times over the past 2 years

Jacob · 20 March 2026

★★★★★ 5/5

Trustpilot

Always a smotth experience

Dexter's are really friendly and go out of their way to help. I dealt with Petros Giorganios who was always on top of any queries or anything that needed attending to, it was always a smooth experience dealing with him.Great with updates and arranging works to be done and always good to speak to

Craig · 31 July 2024

★★★★★ 5/5

Trustpilot

Petros was great and helped with all my…

Petros was great and helped with all my enquiries

Nur · 15 September 2026

★★★★★ 5/5

Google

A big thank you to Olivia and Mike E for their help over the past few weeks. I had a great experience working with Dexters. They were a fantastic help in finding the right property and I would recommend them to anyone searching for a new home!

Isabel · 18 November 2024

★★★★★ 1/5

Trustpilot

Poor service, very disorganised and poor communication

Dexters Clapham - Poor service, very disorganised and poor communication. My housemates and I were coming to the end of our tenancy and had booked a moving van to move our belongings out of the flat. The afternoon that the moving van arrived, we came home only to discover that a member of dexters locked the other deadbolt of the door to our flat of which we didn’t have a key (we never received the key and attempted to contact them several times prior regarding this but they didn’t respond so we did not have the additional key for the other deadbolt lock during the duration of our tenancy). A member of the team had entered our flat to show a prospective tenant the flat and that’s when they locked the deadbolt lock. Naturally we attempted to make contact with a member at the office so they could unlock it for us. According to the website and their office, Clapham Dexters closes for the day at 20:00. We tried several times to contact them with no luck and we even tried to go to their office to seek help but there was no one there!!!! It was around 17:30-18:00 when we got home to find the deadbolt locked this so to discover that there was no one in the office during the indicated office hours when we tried to seek help... We were very upset!After multiple attempts, we finally got in touch with someone who said that they could get someone to come and unlock our flat door in 2 HOURS. At this point, the moving van had already arrived and we were getting charged by the hour while we were waiting for someone from dexters to unlock our door. We did indeed end up waiting 2 hours. The dexters representative we finally got a hold of on the phone told us that we’d be able to get compensation for time we were charged for the moving van while we waited for dexters to sort the problem, but when we reached out about this, they ignored us completely and it took us reaching out to several people and sending several emails before someone replied to our query, which was a week + later. When someone finally responded, they refused to take any responsibility, let alone arrange compensation for their error. Our biggest issue was not that the deadbolt was locked but it was the fact that there was no one in the office during the hours of business it should be open according to the website/office so that someone could assist us and sort out the problem that THEY caused!!!!! It is also appalling that it took 2+ hours for them to sort out the problem thus costing us money out of our own pockets!!!!!!!! Special shout out to Dunica Sinclair who used the cop out excuse that the person who locked the door was a “trainee”. This isn’t an excuse as to why it took someone 2+ hours to come and help us. Perhaps she needs to ensure that she trains her team properly and that she ensures that she has staff working at the office during all business hours of each day as indicated. Your customer service skills needs some work. You too Edward Jenner - you took DAYS to reply to our queries but you would happily send us emails telling us you’ve arranged for someone to view the flat as our tenancy comes to an end. Also, there was a change of date to our end of tenancy which we confirmed with our landlord weeks prior to end of tenancy. We sent this information to dexters, but it took multiple emails from us to them regarding this and weeks for them to amend the date. They ignored the communication from us but kept sending us emails without the date amended. They can’t even organise the process of the end of tenancy properly! We also had to constantly make contact post end of tenancy so we could get our deposit back… it took another whole month before they released this to us. If we didn’t make contact on multiple occasions, we probably still wouldn’t have our deposit back. They’re quick to take your money but treat you like trash when you’re leaving. I know of several other people who had a similar experience with this real estate agency. Never will I deal with Dexters again! Proceed with caution…

Germaine · 24 September 2022

★★★★★ 5/5

Trustpilot

Positive and professional experience

In a situation which by nature is high stress and emotive (especially during current market), Dan has been nothing but brilliant with us throughout. Personable, high level of communication and made himself available to us right the way through- a real contrast to some who I have been involved with in the past. We are very appreciative of the positive and professional service and experience we have had with Dexters.

Millie · 7 August 2023