Every review we hold for the Knowle office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI am writing to formally express my dissatisfaction with the service I received during my recent attempt to purchase a commercial property through your agency.
Unfortunately, my experience fell significantly below the professional standard I expected. From the outset, the process was frustrating and, at times, appeared unprofessional.
I submitted a serious and well-considered offer, which was above the asking price and clearly demonstrated my strong intent to proceed. All requested documentation and proof of funds were provided promptly and in full. Despite this, I felt from the outset that my offer was not being given proper consideration, and I was given no opportunity whatsoever to revise or improve it, despite remaining engaged and ready to act throughout.
What I find particularly concerning is the lack of communication during the process. I received no meaningful updates, no indication that there were competing offers, and no opportunity to respond before being informed that the property had been sold to another buyer. This does not reflect a fair or transparent process.
At the viewing, I was explicitly advised that my offer was the only one at that time, and that if further offers were received, the process would move to “best and final” bids. This would allow all interested parties an equal opportunity to improve their offers before a sale was agreed. This procedure was not followed, and I was not given the chance to revise my position as outlined.
As a commercial estate agent, I expected a much higher level of professionalism, transparency, and courtesy. Instead, the process felt rushed, opaque, and poorly managed, leaving me with little confidence that my offer was properly considered or that all parties were treated fairly.
Given that my offer exceeded the asking price, I find it particularly difficult to understand how it was handled, and whether it was presented and considered appropriately.
I would appreciate a clear explanation of how this process was conducted, why the stated procedure was not followed, and whether this reflects your agency’s standard practice.
I look forward to your response.
Amar · 26 March 2026
Agent replied · 16 April 2026
Thank you for your feedback, Amar.
We are sorry to hear that you feel disappointed with the outcome. We would, however, like to clarify a few points regarding the process.
Your offer was received, formally presented to our client, and given full and proper consideration. As agents, we are obligated to act in accordance with our client’s instructions, and the ultimate decision on how to proceed rests entirely with the vendor.
In this instance, the vendor chose to accept an alternative offer which was not only higher but also subject to no lending, offering a significantly stronger and more certain position. On that basis, they made the decision to proceed without entering a “best and final” process.
While a best and final stage can be used where appropriate, it is not a requirement and is always subject to the vendor’s discretion depending on the nature and strength of offers received.
We note your comments regarding communication; however, we can confirm that all offers were handled and presented appropriately, and the sale was concluded in line with our client’s clear instructions.
We appreciate your interest in the property and wish you the very best in your ongoing search.
★★★★★ 1/5
GoogleThe worst letting agents ever. we've had mouldy carpets and walls (due to the leaky roof) for 4 years, and they still refuse to sort it out. Save yourself the hassle and LET from somewhere else!!
*Response to owner comment - at the time of writing this review, it was the correct business. It may have changed management recently, but the review was accurate to the service received at the time. No surprise they no longer deal with residential properties, it took them 6 years to complete any basic maintenance fixes on the property, to which it became too inhabitable and got the health and safety of the council involved, although a private LET, and we moved out to somewhere healthier to live.
Sasha · 7 April 2025
Agent replied · 11 June 2024
Hi Sasha,
You have the wrong company. We believe this matter relates to Shepherd Residential Management. We are strictly commercial agents and surveyors.
Shepherd Commercial are in no way affiliated with Shepherd Residential Management.
★★★★★ 1/5
GoogleAwful, unprofessional, beyond poor service, no communication and much more!
I initially sent a viewing request for a property on 1346 Stratford Road. I didn't hear anything back so I then called then after a few days. I was given 2 different days and times to choose from. So I booked a viewing for late Friday as they said it was available on a few occasions on the call (if calls recorded, you can hear it!). Friday came and I was at the viewing time 5 mins early. After about 15 minutes waiting I called the agent to confirm if someone was coming but they said there was never a viewing booked and Friday slot was never available. Only 1 slot that week a day before on a Thursday. Complete opposite to what I was told on initial call. Anyway I then asked if property still available, they stated yes and gave another appointment time for the following week on 8th April. I asked for a confirmation email, which was sent confirming.
At the viewing the man who showed me around wasn't very talkative and didn't greet properly either. Poor poor service.
There was no follow up call for feedback after the viewing.
After viewing I sent an email asking some questions but no reply. I called up few days after but they claimed didn't receive it and send again to another work email, which I did on the 11th April. Still after that email no reply! I called again asking if available, they said yes and awaiting details to answers which were a few simple answers.
On the 18th April I sent another email making an offer for the asking price and attached my questions again....but no reply or call or anything!
On the 24th April I sent an email asking for feedback from the asking price offer and answers to simple basic questions regarding the property. Again...no reply!
Now on 1st May I am leaving this deserved review and I still haven't received any correspondence from them.
I got a family member couple days back to call them to ask if property was still available, to which they replied yes and when they wished to book a viewing.
We are people from a good background and have established businesses. We even had a successful estate agent for almost 10 years too who know how this business is run correctly unlike these amateurs.
They don't even have the courtesy to reply. Makes you wonder why.....
Mohammed · 10 May 2024
★★★★★ 5/5
GoogleAlthough not strictly related to lettings matter, However I just want to say a huge thank you to Tracey. If that’s the level of attention, promptness and speed she was able to show in such a simple, unrelated query, I am sure that these guys are absolutely brilliant at what they do. Once again, thank you for all your helpPositiveProfessionalism
Lucy · 12 June 2022
Agent replied · 11 June 2024
Hi Lucy, we really appreciate your feedback and will pass on your kind words to Tracey herself. Thanks!
★★★★★ 1/5
GoogleMight as well give your commercial property to one of the fellas sitting outside a Tesco. You’d get more traction.
Huge delays in responses. No follow ups. Multiple calls and emails later you’ll get a response which is inadequate.
Absolute shambles.
K · 27 July 2025
Agent replied · 12 August 2025
We're genuinely sorry to read your feedback and disappointed to hear you feel this way. We’d like to understand what went wrong, but cannot see any enquiry or client under the initials K A. Please email us directly at info@shepcom.com with a few details and we'll amend this as soon as possible.
★★★★★ 5/5
GoogleExcellent service provided by the team at Shepherd Commercial. Kept me informed throughout the process of letting my first commercial property. Wouldn’t hesitate to recommend.
Grace · 29 September 2025
Agent replied · 16 April 2026
Thanks Grace
★★★★★ 5/5
GoogleAfter searching around, I chose Shepherd Commercial and couldn't recommend them enough! Brilliant service from start to finish from a great team of surveyors.
Mark · 29 September 2025
Agent replied · 16 April 2026
Thank you Mark - appreciate your feedback
★★★★★ 5/5
GoogleProbably the best commercial property estate agents in Solihull and Birmingham. No stone unturned and super diligent surveyors.
Kyle · 29 September 2025
Agent replied · 16 April 2026
Thank you for the recommendation Kyle - we'll pass your comment on.
★★★★★ 5/5
GoogleExcellent service, would highly recommend!
Sam · 29 September 2025
Agent replied · 16 April 2026
Thank you Sam
★★★★★ 1/5
GoogleIf I could give 0 stars I would. Please avoid at all cost. I think the other reviews are fabricated because there’s no way they offer any reasonable service at all. Poor communication skills and a waste of time particularly coming from CHRIS.
ANDREEA · 1 May 2024
Agent replied · 11 June 2024
Hi Andreea,
Could you email us regarding which property this relates to as we’ve got nothing … More
★★★★★ 5/5
GoogleChris Peutherer has helped me on several occasion with valuations etc and wanted to say thank you. Shepherd Commercial are an outstanding company and I would have not hesitation in recommending them.
Robert · 16 October 2024
Agent replied · 16 April 2026
Thank you Robert - we'll pass your comments onto Chris.
★★★★★ 5/5
GoogleExcellent estate agents - would highly recommend using them for your domestic and commercial properties.
Amrit · 12 May 2025
Agent replied · 16 April 2026
Thank you Amrit
★★★★★ 1/5
GoogleAwful, unprofessional, beyond poor service, no communication and much more!
I initially sent a viewing request for a property on 1346 Stratford Road. I didn't hear anything back so I then called then after a few days. I was given 2 …
Sam · 16 April 2025
★★★★★ 5/5
TrustpilotA professional and helpful team
My recent experience with shepherd commercial was nothing short of professional, efficient and friendly. The team were a great help and went above and beyond to ensure a smooth experience. I would definitely use again and recommend to all needing commercial property assistance.
Georgia · 22 January 2025
★★★★★ 5/5
GoogleReceived an extremely professional service by the Shepherd Commercial team in Knowle when dealing with their commercial property works
Ian · 18 July 2024
Agent replied · 16 April 2026
Thanks Ian - highly appreciated
★★★★★ 5/5
GoogleGreat experience with Shepherd Commercial. Friendly and knowledgeable staff. Great efficient and a great service. Definitely recommend :)
Georgia · 18 July 2024
Agent replied · 16 April 2026
Thanks Georgia
★★★★★ 5/5
Trustpilotgreat servicegreat service from Kaine
great service from Kaine
A · 15 October 2025
★★★★★ 5/5
Facebookexcellent company , very professional and helpful in all aspects..would highly recommend.
Debbie · 25 February 2025
★★★★★ 5/5
TrustpilotCouldn’t recommend more
Couldn’t recommend more! Great communication, prompt responses and very professional. Would use again.
Jess · 22 January 2025
★★★★★ 1/5
GooglePoor communication, no response on phone neither reply to email, time wasters (chris)NegativeResponsiveness, Quality, Professionalism
Sajid · 27 August 2020
Agent replied · 11 June 2024
Morning Sajid, We apologise profusely for the delay in getting back to yourself. June 2020, we was reeling from a Covid outbreak and had to isolate staff members therefore causing a delay in communication from our offices. Please accept our sincerest apologies for this.
★★★★★ 5/5
GoogleGreat People and very professional, would not use anyone else for commercial property now. Thanks all
D · 12 June 2023
★★★★★ 5/5
GoogleFantastic company, great to work with. Highly recommended!
Prince · 16 April 2023
★★★★★ 5/5
GoogleVery thorough and professional service would highly recommend
Brenda · 16 April 2023
★★★★★ 5/5
GoogleAmazing experience using this company!!! 10/10
J · 12 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
