Every review we hold for the Kiveton Park office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePretty hopeless to be honest. Reactive comms and last minute appointments when it suits them. If I was selling with, or renting from them and was happy to spend an inordinate amount of time chasing for basic things then this is the team for you. They will always find an excuse for things not being done. They will never contact you back even after promising that. Darcey is particularly difficult to get hold of and get to deliver on promises. Double check with the landlord directly to ensure requests have actually been made. I'm happy to discuss with your management team areas that I think you could improve on.
Rich · 13 June 2020
★★★★★ 5/5
GoogleExcellent service on the ball at all times thankyou for a quick stress free sale especially Lisa.amy . Bev phill
Beverley · 13 February 2025
★★★★★ 1/5
GoogleVery poor customer service. Never was called back when they said they would. They would let things drag on for weeks without any reply. Wouldnt recommend. Never ever wrote a review before.but felt i had too. After months of being mugged off
Lawrence · 14 June 2019
Agent replied · 12 June 2024
Dear Lawrence,
I apologise that you feel you have received poor customer service, however, without going into too much detail on a public forum, some things can escalate beyond our control when other parties are involved.
If you would like to contact the office and speak to Rukaiya, she would be happy to provide you with an update.
★★★★★ 1/5
GoogleIf I could leave no stars I would, Me and my wife went to visit a property in Harthill with a view to renting it on a furnished basis, I have never visited a property as disgusting in my life, if this represents their custodial qualities then I would stay clear, you would have to be very desperate to take on such a property, I fed back my experience and nobody has bothered to contact me
Bob · 16 April 2024
★★★★★ 5/5
GoogleRecently sold a property through 1st Field. Good communication and support from the staff especially Bev. After a frustrating abortive sale due to the buyers pulling out I was guided to the modern method of auction sale through which the property successfully sold at first time of asking. Fully satisfied with the service provided and personable and helpful staff.
Simon · 13 June 2020
★★★★★ 5/5
GoogleGreat team. Highly experienced and knowledgeable in all things sales and lettings.
Andrew · 16 January 2026
★★★★★ 1/5
YellLying deceitful company
Disgusting horrendous service by the unprofessional company. Applied for a property which we had viewed, got a call from the agent saying they were offering us the property so we started filling all the relevant details out to be then called back 10mins later to be told we weren’t having it and that someone had paid a years rent upfront. They had been dangled a carrot and took it. We weren’t too impressed but what also didn’t impress us was that over Christmas we looked on the agents website and the available date had changed to July this year 2023. My wife called and got given an excuse of that the property won’t be available on that date it’s just a generic date the system sets up. We have since been told that the original person who had wanted to pay a year upfront has pulled out and they have let the property out to another couple! Disgusting to say the least. I’D BE VERY VERY CAREFUL IF YOU WANT TO RENT A PROPERTY THROUGH THIS COMPANY!
SteveS-1398 · 10 January 2023
★★★★★ 5/5
GoogleAbsolutely amazing. Lisa kept us up to date with our purchase the entire time and was always ringing to check up on things. Amazing estate agents and we'll definitely be recommending to everyone, thank you so much!
Kirsty · 16 April 2022
★★★★★ 5/5
GoogleBought a house at Thurcroft and honestly can’t thank 1stfield properties enough for all the hard work and dedication they’ve taken to get us moved in before Christmas, all staff are lovely and so responsive, received the keys to my first house today and I’m over the moon, Thankyou so so much. Had an amazing experience. Would definitely recommend.
Catherine · 16 April 2024
★★★★★ 1/5
GoogleAwful experience. We had rented property in dinnington and when we left we had carpets professional cleaned, repainted and made sure everything was spotless. When it came to inspection we marked for a few tiny stains on the carpet and oven was not the same as three years ago. Did not take into account wear and tear and had to argue to get deposit back, in the end 50 quid was agreed to be taken as we did not want the hassle of dealing with them through the dps. Just careful of this if you rent and felt like squeeze blood from stone to sort it.
Jxhunter · 13 June 2020
★★★★★ 1/5
GoogleEdited my 5* review given 17/11/17 which was given to reduce cost of fees by £50 as this was an offer advertised on their Facebook. As of 6/4/19 I feel this 1* is a much more accurate representation of what happened during my 15 month tenancy, and subsequent events also detailed below.
Upon signing contracts for the property 47 St Johns Road S25 1YL (while legally I can't say do not rent this property I can say I wouldn't live in it again rent free!! And I went as far as to report it to Environmental Health)
Agent agreed to have someone come and sweep the chimneys as it has 3 open fires, this never happened.
In addition the property had NO INVENTORY! My housemate and I reported repairs that were either never done, or bodge jobs. Several repeated visiting trades men informed me that the landlord doesnt like paying for work to be done!
They were also almost 30 days late with the gas safety check.
The property has no damp proofing but has a cellar kitchen, during heavy rain you get a river through the storage cellar and into your kitchen!
The agents are either malicious or incompetent. I've telephone calls, emails, and letters to and from several different office staff which show repeated attempts to breach our tenancy agreement including but not limited to:
- Attempting to change the inspection period.
-Attempting to change the notice period.
-Wanting to do the checkout inspection 14 days after key handover (ie end of the tenancy) but leaving us liable for the property in the mean time.
The tenancy ended and we handed over the keys on the 16th February. We were told 18th February there was no issue with the property and as there was no inventory that we would recieve the bond back.
However 1st Field never bothered to respond to the DPS to authorise the bonds return.
The office staff made a variety of excuses over the next month as to why they couldn't authorise the bond return including the Landlord being on holiday, the landlord having a family emergency etc and so was unable to inspect the property.
All of these excuses were irrelevant as the name on the DPS scheme was Aimee Palmer (a manager) and so final authorisation for DPS release lies with her.
Eventually we had to engage a solicitor (at further cost) to notify a standard declaration to allow the DPS to release the bond.
Today (6th April, 49 Days after the tenancy ended!), we have finally recieved notification that our bond will be returned.
Never have I dealt with such incompetence. Despite their claims that they are a professional company, my experience with them taught me otherwise. I wouldn't trust them to find their ar*e with both hands and an atlas, let alone run a letting agency!
Sam · 14 June 2019
★★★★★ 1/5
GoogleAbsolutely shocking company. Attempted to arrange a viewing of a property. 2/3 weeks later still no contact. Was told the current tenants were unable to get a hold of (surely the homeowner wanting to sell would step in?) Was asked for my details to put on file as apparently they didn't have them...when I challenged this (I obviously left my details when I called to arrange a viewing) they back tracked and stated that they were double checking my info.
Attempted to view another property (my husband) was told it was under offer, explained we were willing to put a higher offer in and they said 'no we don't work like that' what?! Surely you get the best price for your client?! My husband rang a week later as the property was still listed as on the market to check if it was available, was told yes and booked a viewing. An hour later they rang him back and said 'oh no it is sold sorry' the best of it after the booked viewing we had an email asking how the viewing went and for feedback of the property! Is this a joke?!
I wouldn't recommend them for buying or selling properties as they don't have their customers in their best interests.
Jessica · 14 June 2019
★★★★★ 1/5
GoogleCouldn't wait to get out of our tenancy. Inspections on the rental every 3/4 months the... Like being at uni again. Rude staff, going back on their word within days of signing paperwork, still using letters as main contact (surely by 2016 when we moved out you'd use email) means waiting forever for anything and only taking cash for deposits (again, it's a small sur charge to use chip and pin....bit weird when exchanging large sums of money). All in all one of the worst places I've rented from.
Katie · 14 June 2017
★★★★★ 5/5
GoogleAbsolutely awesome company. I found a great property through them and they were exceptional from start to finish. Highly recommend.
Jamie · 25 February 2025
★★★★★ 5/5
GoogleI cant recommend 1st Field enough with my new tenancy. Everything has been done in an extremely timely manner and the staff have been brilliant, friendly and very helpful
Kerith · 14 June 2018
★★★★★ 5/5
GoogleAmazing team very helpful and great customer service and very friendly. House was sold within 4 weeks great job.
Dan · 14 June 2019
★★★★★ 2/5
GoogleSubmitted first offer on a property as an opening bid , I was assured that if someone offered more then I would get an opportunity to increase my offer. However the next conversation informed me that a higher offer had been accepted so very poor on their part and a financial loss for the vendor..
Siball · 16 April 2022
★★★★★ 1/5
GoogleHad a house viewing booked.. drive the hour there to find a sold sign up and therefore no one to show us round... Not even the decency to phone and let us know. Wasted a morning because someone couldn't be bothered making a phone call.
Chris · 16 April 2022
★★★★★ 1/5
GoogleRented a property through them for 3½ years. When the tenancy has come to an end, they are all for the landlord and not interested in the tenants opinion. Would not recommend renting through them.
Lisa · 27 April 2023
★★★★★ 5/5
GoogleI wanted to view a property, the phone was answered (big points for that) by a very helpful woman who sorted me out with a viewing. Seemingly not a glowing report but actually answering the phone then being helpful and patient...that's all I need.
Neil · 16 April 2022
★★★★★ 1/5
GoogleI was advising and assisting my son with an offer and potential purchase of his first home which was being handled by this company. From the start communication with them has been poor, recently the process went to final offers, a process I …
Andrew · 16 April 2021
★★★★★ 1/5
GoogleWARNING - DO NOT USE THIS AGENCY!
This is by far the worst agency I have ever used for property management in the past 30yrs as a landlord.
Unprofessional, untrustworthy, seriously, avoid this one, there are plenty more to choose.
T · 13 June 2020
★★★★★ 1/5
GoogleTerrible experience. Had to goto a tribuneral to get my bond back which i won i might add.. Property maintenence was a joke. I cannot stress enough to people how bad they are. Read the negative reviews which are the genuine ones.
Martin · 14 June 2018
★★★★★ 1/5
GoogleTurned Saturday morning for a viewing at 11, no one turned up!! Left them a massage and no reply!! Wasted my time thanks alot!
Jordan · 16 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
