Trusted Agent profile · Kirklees
★★★★★
82 reviews across 1 platform
82 Blacker Road, Birkby, Huddersfield, HD1 5HN, Kirklees, HD1 5HN
Platinum Sales & Lettings's office in Kirklees, at 82 Blacker Road, is rated 3.3 out of 5 across 82 reviews on 1 platform, including 82 Google reviews rated 3.3.
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
5/5
GooglePlatinum Sales and Lettings came highly recommended from friends and family… and with good reason. I dealt with Anieq exclusively where he clearly explained the full process, supported me and my questions throughout, dealt with a few mishaps with ease. Will definetly be back and would 100% recommend!
1/5
GoogleExtremely Unprofessional I would strongly advise anyone to avoid Platinum Sales and Lettings. My experience with them has been nothing short of frustrating. They are consistently unprofessional and dishonest making promises they never keep. Repairs are constantly completely ignored, no matter how many times you follow up. It's clear they have no regard for the well-being of their tenants. Instead of addressing issues, they're quick to increase the rent and seem more interested in taking advantage of tenants than providing a decent service. Their behaviour shows a complete lack of integrity and respect. If you're looking for a reliable letting agent who values their tenants, look elsewhere.
5/5
GooglePlatinum States have been nothing short of amazing! Especially Aneek, he kept me in the loop all the way throughout the process and was quick to answer any question I had. Definitely recommended. Nawaz
1/5
GoogleReally bad experience with this agency I just called their office and asked for this flat for me and my wife They saying its only for singles So why they writing welcome couples and blah blah 😟 check the screenshots as well
1/5
GoogleWould avoid at all costs. The staff are unhelpful rude and unreliable. I had to leave my rented property due to landlord selling they had they keys from the date of the eviction. It took me two weeks to get them to respond to my phone calls to arrange removal of goods within a time frame of four weeks whilst the agents had sole access to the property my house was burgled and ransacked twice. When I rang to advise what had happened and police were involved all I got was threatening verbal abuse down the phone and then cut off. Should not be trading just obnoxious bullies.They were also aware that my cat had been locked in the property accidently and when we went to gain access to rescue him we were made to wait six hours before they turned up and again had to deal with the most ignorant representing of their company I'm not sure if they would have even come if I hadn't threatened them with the rspca and police totally appauling company
5/5
GoogleI have been living with Platinum lettings for a year now and I can say with a hand on my heart that their service is the best in regards of not only understanding the tenants concerns but also resolving them as quick as possible. They have got nice and homely places to stay in with all the amenities available. Well cleaned when you join in and not a single worry about anything afterwards as well.
1/5
GoogleCustomer service team were okay. Didn't send any confirmation email or anything for viewing. Viewing guy, very unprofessional, and rude. He was late, had the wrong key, acted like he was doing me a favour and refused to allow me taking photos, of a fault I saw in the property while chasing me out and telling me of all the applications that we're in already. Saying I should rebook if I want my other half to see. Won't recommend at all
5/5
GoogleThey are friendly, professional, helpful and trustworhty. They really care about the property and the people. Moving in was an easy and stress free process. I can only recommend them team and last but not least Mr Riaz an especially the …
5/5
GoogleI live in a property managed by platinum lettings last week in the storm there was damage to the roof of our home the celling fell into the bedroom It was a Sunday morning quite early I rang the emergency line and someone came quickly and got someone to make the roof water tight even tho it was sill raining quite bad I have 4 children still living at home. Riaz from platinum lettings arranged for my self and children to stay somewhere else while the roof was made safe (my husband had gone down south to a funeral) they put us in a beutifull apartment and was in contact daily and I can't thank then enough for there help
1/5
GoogleThey are very shady and not straight forward. They will agree to terms and change it afterwards. Asking tenant to quit and not refunding their rent. They are very unprofessional and act as if they know the law by threating tenants with the law, whereas they act contrary to the law.
5/5
GoogleVery pleased with the service I received, prompt attention and efficient response to all queries. Completely hassle free, highly recommended.
1/5
GoogleShockING customer service. Boiler has been broken for over a week and no one's been out to check or attempt a fix. Avoid at all costs I will be leaving when my tenancy expires.
1/5
GoogleIf i could rate them zero i would. They are the worst letting agents in the world, there bullies they shout, threaten and swear at us. We moved into a new build in Halifax from a few weeks of living in the property it started getting cracks in the plaster board which is obviously a structural problem. The lights in the property are spotlightS and i have asked them on a number of occasions just to come out and show me how to open them so i can change the bulb but i got a response that i am liable for it. I have a leak under the bathtub which has gone through the ceiling to the toilet downstairs and they have said that i caused the leak when in actually fact the started fixing it six months but never got around to finishing it. So my toilet downstairs has no plaster boards on the ceiling and its still leaking. Then i have got a leak under sink and they refuse to do any work. I would stay well away from this letting agents there crooks all the want is money but refuse to provide a service. I have just had to report them due to all the issues i am having. WORST LETTING AGENT IN THE WORLD THEY NEED SHUTTING DOWN
1/5
GoogleAs some others before me, I can only say that if there was the option to rate zero stars, I totally would. Arranged a house viewing with this agency, and when I arrived at the property at the agreed time, I got a call from them saying that they don't have the key to let me in, so nobody will be able to meet me. I repeat, that was when I was ALREADY STANDING IN FRONT OF THE HOUSE. So, nobody even bothered to look for the key or set off at their office to meet me IN TIME. They said they would e-mail me in the evening to reschedule, but I haven't heard from them since. I really hope they will shut down. Avoid at all cost.
1/5
GoogleWould give zero stars if I could. The customer service is abysmal and I would recommend avoiding them altogether. I should have known better after reading other reviews but thought I'd give them a chance. No one showed up for the viewing and the tenant had to show us around (the tenant told us the agents hadnt turned up for the previous two people that day either). Upon trying to contact them to check on progress of application, etc, I was told, on several occasions, that they didn't know the information needed and that they'd ring me back - they never did. And that's if they even answered the phone at all! So I was constantly chasing them. Even after telling them I would be going on holiday and needed to know before I went if everything was ok, I still had no contact from them - despite being promised they would call back at a specified time. I even went to the shop to see if I could get sense out of them and the shutters were down (On a Friday morning!). I had to wonder if they were still in business!? Bitterly disappointed as I loved the property but the general attitude of this business is enough to make me look elsewhere. I honestly don't know why other reviewers have given 5 stars!
5/5
GoogleManaged my property for last 3 years easygoing and brilliant service couldn’t ask for more as a landlord
5/5
GoogleThey have been managing three of my properties. Prompt payment. Hassle free for me and ny family.
5/5
GooglePlatinum managed one of my properties for 3 years. Great and efficient service. Dealt with Anieq Riaz who was professional, friendly and very helpful.
5/5
GoogleBeen renting awhile now nothings ever not been taken care of these guys are fantastic
5/5
GoogleVery great and spacious place. The best thing about it is that, it is located at perfect place with parking as well and a beautiful view of Golf course.
1/5
GoogleVery poor customer service. Even they don’t deserve 1 star. My friend had bad experience so we been through the same. Full of fraud team.
1/5
GoogleVery poor customer service. Even they don’t deserve 1 star. My friend had bad experience so we been through the same. Full of fraud team.
5/5
GoogleAmazing experience helped me from start to finish, taking away all the stress of the process. Would highly recommend, very professional efficient and tentative.
5/5
GoogleWell I rented a studio from them, it was damn good and I’m very much satisfied with their services. Highly recommended ❤️
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