Every review we hold for the Kirkcaldy office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were looking to sell our late mother’s house so we contacted Susan Morton from Morton&Napier. Susan came out to see us, we didn’t know what to expect as we had never sold a house before. She was so reassuring, she did everything for us from getting a survey done, taking pictures, putting the house on the market, arranging a solicitor and all the viewings. It was stress free for us. Her colleagues that work long side were great too, we were always kept in the loop always knew what was happening.
If anyone was looking to buy or sell a house we would highly recommend Susan and her team, you certainly do get great customer service from a warm and friendly team putting all your needs first.
Susan · 14 January 2026
Agent replied · 14 April 2026
Many thanks for your 5 star review and very kind comments Susan and for the recommendation, we are very grateful for you taking the time to do so. We are also delighted to hear that you were very happy with both Susan and her team's service, it's really appreciated.
★★★★★ 5/5
GoogleI found that all the staff were very helpful, efficient and friendly. They handed all enquiries and veiwings of our property promptly and reported back to me with all interested parties on a regular basis. Their marketing material and photos of the property were very professional and well presented. They negotiated the sale with expertise and looked after their clients best interests.
I would certainly recommend their services, dealing with Susan and the team was a wise choice of Estate Agents.
Jim McGinty
Jim · 14 January 2026
Agent replied · 14 April 2026
Many thanks for your 5 star review, your very kind comments and your recommendation Jim, we are very grateful for you taking the time to do so. We are also delighted to hear that you are very happy with both Susan and Morton Napier's service, it's really appreciated.
★★★★★ 5/5
GoogleWhere do you start? When we first contacted Morton Napier for advice on selling our long time home Susan personally came to our property and was very professional over all aspects of the sale. We took her advice and as it turned out it was invaluable. Susan and her team sold our house at the expected price in 5 days. There wasn't the expected stress associated with selling your home as every part of it was professionally dealt with ( the photo package almost made us want to stay). If you are considering selling your property you will not find a more competent estate agent. To all the staff in the background can we also say a big thank you, you were above and beyond when it comes to service very courteous with clear and concise advice.
Gordon · 14 January 2026
Agent replied · 14 April 2026
Many thanks for your 5 star review and very kind comments Gordon, we are very grateful for you taking the time to do so. We are also delighted to hear that you are very happy with Susan, Aaron our photographer and Morton Napier's service, it's really appreciated. We wish you and Dawn all best in your new home.
★★★★★ 5/5
GoogleMorton Napier Estate Agents are the best in the business. Having used them as a management company for my rented property for years I have always had the best service in taking care of my house. Tracey was amazing at keeping me updated of inspection reports and arranging any repairs needing done. Susan dealt with the sale of my property in an extremely efficient and quick manner with no hitches at all. Would definitely recommend Morton Napier.
Laura · 14 November 2025
Agent replied · 14 April 2026
Many thanks for taking the time to write us a 5 star review and for your recommendation Laura. We are delighted to hear that you were very happy with Morton Napier's service on both the rental and sales aspect, it's very much appreciated. You very always a please to deal with.
★★★★★ 5/5
GoogleSusan and her team did a great job from marketing, viewings and selling my property. It was a quick and easy process and the girls mainly Dawn who I had contact with were all very nice and professional. Thank you Morton Napier.
Morag · 14 January 2026
Agent replied · 14 April 2026
Many thanks for your 5 star review Morag, we're delighted that you were very happy with Morton Napier's service and it's very much appreciated.
★★★★★ 5/5
GoogleI’ve now purchased 2 properties through Morton Napier this year and have to say they have been very efficient and helpful on both occasions. Because of this they now manage the renting of one of these properties with the second due to be managed by them in the next couple of weeks. Tracey has been very helpful in guiding me through this process and I will continue to use Morton Napier for any future purchasing/selling and letting
Robert · 4 December 2024
Agent replied · 10 December 2024
Many thanks for your kind comments and 5 star review Robert, we are very grateful for you taking the time to do so. We are delighted to hear that you are very happy with Tracey and Morton Napier's service, it's very much appreciated and we look forward to continuing business with you.
★★★★★ 5/5
GoogleFrom our first meeting with Susan to all other aspects of the service such as photographs and house survey. Everything went very smoothly. The office ladies also answered any calls and questions to our satisfaction. A very good service all round. Very friendly.
George · 4 December 2024
Agent replied · 3 May 2025
Many thanks for your kind comments George, we are very grateful for you taking the time to give us a 5 star review and are delighted to hear that you are very happy with Susan and Morton Napier's service, it's very much appreciated.
★★★★★ 1/5
FacebookI'd like to take a moment to mention a bad experience i had with a viewing today.
First off, the man who was to be showing us around the property was very rude. Didn't make any effort with plesantries and looked as if he would rather not be there.
We got into the property and he looked at us and said 'well youre here to view the property, so view it'.
The house smelled of cat urine/waste/damp. The sofas were very stained with multiple different things. There was a cupboard door missing as well as a stair banister.
We went into the garden, and the fences were pretty much torn down and a health and safety hassard. The garden was full of weeds and not as pictured. I queried the responsibility of fixing the fences and i got told that the landlord wouldnt be willing to fix these. And i queried why due to the health and safety of the fences, having whole planks missing and jaggy bits coming from it, he said the cost was too much, in which i wasn't impressed with. I exclaimed that it should be the landlords responsibility to keep the house to a certain standard and the man responded with 'well ive already said the landlord wouldnt be willing to pay to fix it, so they wont be fixing it'.
I was overall just very unimpressed with the property and the service. I'd definitely be looking to receive a friendlier and less arrogant service during viewing.
J · 6 August 2021
Agent replied · 31 July 2023
Thanks for your feedback which is always helpful. Unfortunately our instructions are that the fence will not be fixed. There is no legislation to force landlord to do so and it is our understanding the fences are shared and neighbours having been approached are not prepared to share costs. Regarding the condition and odour within the property unfortunately as the property is still occupied we are restricted in what can be done until keys are returned. With regard your comments of no interest and go ahead and view we are restricted under current social distancing guidance. We appreciate some people like led round a property and others prefer the freedom to view themselves. Sorry to hear you felt you had a bad experience but hopefully this goes some way to explain the circumstances. I can also confirm the property has an application pending from a later viewing same day
★★★★★ 1/5
GoogleDisgusted in this company. Family who has been stuck for 2 years in a house with no hot water no heating. Landlord been sectioned under mental health act. Can pay full deposit, but because we can't get a reference from the landlord, who is unable to give a reference, we cant even get a look in?. Pure and utter joke. You should be ashamed of yourselfs and your reference company.
Dan · 26 August 2024
Agent replied · 11 November 2024
We are sorry to hear of your current tenancy situation with your own landlord who is not registered with Morton Napier so unfortunately it is outwith our control regarding your heating and hot water. It is our company policy to protect our landlords by referencing all our prospective tenants.
★★★★★ 1/5
GoogleThey don't care about the tenants. Happy to take rent money off us every month but ignore every email we've sent them about multiple leaks in the property, penetrating damp and mould, our hob in the kitchen still needs replaced and our radiators don't even keep the flat warm
No idea what our rent money actually pays for apart from maybe the managers holiday
Don't bother with this company, they are more than happy to watch you suffer
James · 29 March 2024
Agent replied · 11 November 2024
We are sorry to hear about your tenancy issues James, unfortunately the property is an old traditional property however we understand that the landlord did attend and has resolved the issues which were within his control.
★★★★★ 5/5
GoogleExcellent friendly service. Have used Susan Morton for my last three properties and have received an excellent service from her and the staff at Morton Napier.
Cloudy039 · 14 November 2025
Agent replied · 14 April 2026
Many thanks Fiona for your very kind comments and 5 star review, it's really very kind of you and very much appreciated. You've always been great to deal with too and wish you all the best in your new home. We would love to see the "after" photos.
★★★★★ 5/5
GoogleSold my flat & bought a house with morton napier and could not recommend enough quick & easy process! Thank you again
Mark · 14 November 2025
Agent replied · 14 April 2026
Many thanks Mark for your very kind comments and 5 star review, it's very kind of you and very much appreciated. We wish you and Nicole every happiness in your new home.
★★★★★ 1/5
GoogleHouse was bought from this company, they did not share relevant information which has led to increased costs to repair, we contacted them as did mother in law and recieved 2 different stories from agent, neither helpful or resolving situation, washed their hands and not interested once sale went through. We would recommend harley estate agents who acted on mother in laws behalf selling their house and very professional and helpful.
Gordon · 26 July 2022
★★★★★ 5/5
GoogleExcellent staff, service and attention to detail in all aspects of completing the sale of our house
Charles · 14 November 2025
Agent replied · 14 April 2026
Many thanks for taking the time to write us a 5 star review and for your kind comments Charles. We are delighted to hear that you were very happy with Morton Napier's service and it's very much appreciated, you were a pleasure to deal with.
★★★★★ 5/5
GoogleHighly Recommend Morton napier! Very polite Staff & Helped us find our perfect family home Thankyou Again
Nicole · 14 November 2025
Agent replied · 14 April 2026
Many thanks for recommending Morton Napier Nicole and for your 5 star review, it's very much appreciated. Wishing you, Mark and the kids all the best in your home.
★★★★★ 5/5
GoogleSuccessful sales of two properties,prompt feedback from prospective buyers and viewings carried out efficiently when required.
Colin · 14 November 2025
Agent replied · 14 April 2026
Many thanks Colin for taking the time to give us a 5 star review and for your kind comments, it's very much appreciated. It was a pleasure to deal with you both and your wife, and wish you all the best in your new home.
★★★★★ 5/5
GoogleVery happy with service provided from all staff
Frank · 14 January 2026
Agent replied · 14 April 2026
Many thanks for taking the time to write us a 5 star review Frank, it's very much appreciated.
★★★★★ 1/5
GoogleHouse was bought from this company, they did not share relevant information which has led to increased costs to repair, we contacted them as did mother in law and recieved 2 different stories from agent, neither helpful or resolving situation, washed their hands and not interested once sale went through. We would recommend harley estate agents who acted on mother in laws behalf selling their house and very professional and helpful.NegativeProfessionalism
Allison · 27 August 2021
★★★★★ 5/5
GoogleEXCELLENT SERVICE AND COMMUNICATION FROM FIRST VISIT TO COMPLETION OF SALE
James · 14 December 2025
Agent replied · 14 April 2026
Many thanks for taking the time to write us a 5 star review James. We are delighted to hear that you were very happy with Morton Napier's service, it's very much appreciated.
★★★★★ 4/5
GoogleLovely staff - very helpful. They responded fairly quickly to emails and generally passed on progress/feedback from viewers.
Communication could improve though - I wasn't told when a viewer cancelled their …
Shell · 14 April 2025
Agent replied · 3 May 2025
Many thanks for your review Shell, we are grateful for you taking the time to give us a 4 star review and are sorry to hear about the lack of communication. With the property being empty we email confirmation of any viewings and perhaps they may have gone into your junk mail, however we do take on board your comments.
★★★★★ 5/5
GoogleNot my own solicitors, but lovely people in all my dealings with them over a house purchase.
Tony · 14 September 2025
Agent replied · 14 April 2026
Many thanks for your kind comments regarding Morton Napier and the 5 star review Tony, it's very much appreciated.
★★★★★ 5/5
GoogleFrom the initial visit from Susan till the house was sold, everyone was an absolute pleasure to deal with and made the process easy. Cannot give enough thanks and would highly recommend
Gareth · 4 December 2024
Agent replied · 3 May 2025
Many thanks for your 5 star review and very kind comments Gareth, we are very grateful for you taking the time to do so. We are also delighted to hear that you are very happy with both Susan and Morton Napier's service, it's really appreciated.
★★★★★ 1/5
GoogleTaken down there emergency helpline for out of hours, my poor mother's house had been targeted for no reason and morton napier will do nothing about it but will happily take rent money every month shocking service
Brandy · 5 September 2024
Agent replied · 11 November 2024
Morton Napier is now under new Directorship and this issue has been rectified. We sincerely apologise but it was outwith our control with the sudden passing away of our previous Director.
★★★★★ 5/5
GoogleFrom start to finish the service was excellent and without fault both in selling our property and buying a alternative house….a BIG thankyou
Douglas · 4 December 2024
Agent replied · 3 May 2025
Many thanks for your kind comments Douglas, we are very grateful for you taking the time to give us a 5 star review and are delighted to hear that you were very happy with our service in both selling and purchasing your properties, it's very much appreciated
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
