Taylors Estate Agents Kingswinford West Midlands reviews

★★★★★ 5/5

Google

A 5 star experience from Taylors from start to finish. So professional in their approach and just simply got the job done, efficiently and hassle-free. A special mention for Lizzie - she’s a credit to this company without question. Prompt replies to any questions we had and kept us well informed all of the way through which only enhanced our experience. So, a big thank you Lizzie and also to you Matthew, you’ve a great team there, look after them. Well done.

Mike · 14 February 2026

★★★★★ 5/5

Google

Lizzie was absolutely fantastic throughout my house move. She kept me updated every step of the way and was always on hand to answer questions or offer guidance. It was a particularly difficult move, but her support made a huge difference and really helped to keep things on track. I can’t thank her, and the Taylor’s team, enough, highly recommended!

Steve · 29 October 2025

★★★★★ 1/5

Google

I am sharing my experience with Taylors (Stourbridge) to warn others of the aggressive and unsubstantiated claims I faced following a 6-year tenancy. ​Taylors attempted to claim £1,047.50 for 'damages' on a property they had already sold 'as seen'. The independent DPS adjudicator dismissed the vast majority of their claims, highlighting a significant lack of evidence and professional due diligence: ​Fabricated Loss: Taylors claimed the property sale price was reduced by £10,000 due to its condition. The adjudicator’s report explicitly states that Taylors provided 'no evidence' to support this massive assertion. ​Attempted Betterment: They sought £420 for cleaning and £420 for an oven/hob. The adjudicator awarded £0.00 for both, noting that the landlord suffered no actual loss. The report also blocked claims for 10-year-old carpets, stating that any award would result in 'betterment to the landlord, which is not permitted.' ​False Accusations: Taylors initially accused me of 'taking' the oven/hob. They were forced to make a U-turn and return £420 once it was proven the appliances were my own property, a fact they failed to check before making the claim. ​Contradictory Conduct: While their Lettings department claimed the house was 'unsatisfactory,' their Sales department marketed it as 'attractive and well-presented' for £170,000. ​Regulatory Issues: I have been forced to report Taylors to the ICO for a significant GDPR breach involving the leak of sensitive financial data, and a formal case is currently open with the Property Redress Scheme (PRS). ​This agent’s attempt to claim over £1,000 without evidence was described by the adjudicator as having 'no additional loss.' If you value your deposit and your data, look elsewhere

Melissa · 14 March 2026

★★★★★ 1/5

Google

I am sharing my experience with Taylors (Stourbridge) to warn others of the aggressive and unsubstantiated claims I faced following a 6-year tenancy. Taylors attempted to claim £1,047.50 for 'damages' on a property they had already sold 'as seen'. The independent DPS adjudicator dismissed the vast majority of their claims, highlighting a significant lack of evidence and professional due diligence: Fabricated Loss: Taylors claimed the property sale price was reduced by £10,000 due to its condition. The adjudicator’s report explicitly states that Taylors provided 'no evidence' to support this massive assertion. Attempted Betterment: They sought £420 for cleaning and £420 for an oven/hob. The adjudicator awarded £0.00 for both, noting that the landlord suffered no actual loss. The report also blocked claims for 10-year-old carpets, stating that any award would result in 'betterment to the landlord, which is not permitted.' False Accusations: Taylors initially accused me of 'taking' the oven/hob. They were forced to make a U-turn and return £420 once it was proven the appliances were my own property, a fact they failed to check before making the claim. Contradictory Conduct: While their Lettings department claimed the house was 'unsatisfactory,' their Sales department marketed it as 'attractive and well-presented' for £170,000. Regulatory Issues: I have been forced to report Taylors to the ICO for a significant GDPR breach involving the leak of sensitive financial data, and a formal case is currently open with the Property Redress Scheme (PRS). This agent’s attempt to claim over £1,000 without evidence was described by the adjudicator as having 'no additional loss.' If you value your deposit and your data, look elsewhere

Sebastian · 14 March 2026

★★★★★ 5/5

Google

I can't thank the team at Taylors especially Lizzie enough for their exceptional service over the past five months. Their clear and timely communication, coupled with complete transparency, truly helped keep everyone calm during what could have been a very stressful time. Highly recommended!

Rach · 28 November 2025

★★★★★ 5/5

Google

Having used Taylors several times previously I had no hesitation in using their services again. I find them highly professional, knowledgeable of the area and the current market conditions to achieve the best outcome for both buyer and seller. The team are friendly, efficient and I'm delighted with the service provided. My thanks go out to you all.

Ryan · 14 March 2026

★★★★★ 5/5

Google

Looked at a house in September and we spoke with Lizzie straight away about it she was very helpful and answered any questions needed, fast forward till now February and all I can say is that she has been nothing but helpful and supportive. Any issue that had occurred she had sorted then or chased solicitors for us when we couldn’t get any information from them she has been an absolute star and would definitely recommend dealing with Lizzie when looking to buy a property amazing service and such a lovely person☺️

Shelby · 27 February 2025

★★★★★ 5/5

Google

We have today finally completed on the sale of our home and from the first contact with Matthew and throughout this process the team at Kingswinford office have been outstanding. Our first purchasers pulled out at the eleventh hour but within 2 days they had new buyers lined up and we sold. We have to single out Jo Brewer, our negotiator who has been absolutely superb. So professional in everything she’s done to make our move happen. Without her help I’m not actually sure id have carried on. Thank you Team Taylor’s Kingswinford. Absolutely Highly Recommended.

Kate · 14 April 2024

★★★★★ 5/5

Google

Lizzie Hale at Taylor’s Kingswinford is absolutely amazing. I’d been let down on another property at the very end. When I met Lizzie she made the whole process easy and enjoyable. Everything ran very smoothly. She was in touch with both me and the seller and our solicitors. Can’t thank Lizzie enough. Excellent service

Rabs · 2 April 2025

★★★★★ 5/5

Google

Can’t praise Lizzie enough for all her help and support over the last 8 months, whatever obstacle could get in our way did, but she was always there to put my mind at rest with her kind words, thank you so much Lizzie it’s much appreciated, now time to chill x

Diane · 9 April 2025

★★★★★ 2/5

Google

Experience began okay but quickly turned sour, houses on our estate sold very rapidly with other agents but tried to give Taylors the opportunity, had no success and very few viewings and plenty of cancellations and time wasted, tried contacting the branch multiple times to review options as needed a sale but had no reply which makes you wonder if branch are contacting potential buyers at all.

Adam · 26 March 2025

★★★★★ 5/5

Google

We cannot recommend Taylors Kingswinford enough. Matt, Jo and the team have helped us to move twice in the past 5 years (more beyond that) and are absolute class at what they do. From a solid valuation from Matt so that we never had to reduce our asking price, fantastic pictures and marketing, discussion and advice on offers and then while the sale was going through they were the co-ordinators every step of the way. Our latest move completed last week in record time due to necessity, facilitated by this brilliant team. So professional. Nothing is too much trouble. Extremely communicative. Thank you all for helping us get to our forever home.

Jennie · 30 August 2025

★★★★★ 5/5

Google

Haven’t replied to my email, so I rang them to ask to view a property and the lady was rude and abrupt! I will not contact them again and wouldn’t recommend them. I have just had a call from the manager who was very nice and we’ve had a conversation and I’m satisfied with how he’s dealt with my comments.

Scott · 27 January 2025

★★★★★ 5/5

Google

First class service from Taylors Estate Agents when having to sell our parents home. From the first visit by Matthew (very helpful and was able to give some advice regarding probate as we had never had to deal with this before) through to Lizzie keeping us informed throughout the sale we were very please with the service provided. Thank you!

Julie · 27 January 2025

★★★★★ 1/5

Google

Bought a poperty out the moderend method auction (iamsold). Poperty was unmortagable, should had Been advertised as cash buyers only. Lost 10k. From there misleading ads

Mohammad · 14 April 2025

★★★★★ 5/5

Google

Professional, efficient and extremely helpful. A really positive experience. Would strongly recommend.

Philip · 27 January 2026

★★★★★ 5/5

Google

First class service from Taylors Estate Agents when having to sell our parents home. From the first visit by Matthew (very helpful and was able to give some advice regarding probate as we had never had to deal with this before) through to Lizzie keeping us informed throughout the sale we were very please with the service provided. Thank you!

Ridgeway · 27 June 2024

★★★★★ 5/5

Google

I have successfully used the services of Taylor's Estate Agents in Kingswinford a number of times and I have found their staff are both friendly and very knowledgeable about the local housing market. They have helped me sell and buy properties over a number of years and I have always been thankful for their support and help through the ups and downs of the conveyancing process. From manager Matt to Sue, queen of the admin team, Jo and Pauline, super senior sales staff and everyone else I have forgotten to mention, I thank you all. I highly recommend Taylor's Estate Agents in Kingswinford so if you are thinking of selling your property or are looking for your next home give them a call. .

Patricia · 14 April 2019

★★★★★ 5/5

Google

Although we didn't sell through Taylors, the property we were buying did and I can't speak highly enough of them, especially Matt. They were quick to respond and always followed up on enquiries efficiently. I can't comment on their price, but they were much better than the company we went withand would use them if we ever moved in the future.

Lauren · 14 April 2021

★★★★★ 5/5

Google

Brilliant service from Matt and his team, personal service throughout and we sold in such a quick time for the price we wanted! Service was excellent.

Michael · 14 April 2020

★★★★★ 5/5

Google

Brilliant service from Matt and his team, personal service throughout and we sold in such a quick time for the price we wanted! Service was excellent.

CM · 2 January 2020

★★★★★ 5/5

Google

From the minute Mathew came to value the property it was clear that he was very professional and friendly. Then Lizzie looking after the sale of the property had been great. Very efficient and always quick to respond to any questions. The house sold very quickly which was great too. Thanks Taylors

Sharon · 27 January 2025

★★★★★ 5/5

Google

Fantastic service from all staff. Lizzie in particular was very informative, great service, thanks!!!!!

Jason · 14 April 2025

★★★★★ 5/5

Google

Extremely helpful in providing us with clear information during the purchase of our first home. All agents chased up the solicitors and got everything sorted in time for completion. Can't recommend enough!

Kirsten · 14 April 2024