Trusted Agent profile
★★★★★
34 reviews across 2 platforms
12 Townsend Place, Kingswinford DY6 9JL
Andrew Cole's Kingswinford office at 12 Townsend Place is rated 4.1 out of 5 across 34 reviews on two platforms, including 32 Google reviews rated 4.1. The 2 Facebook count is for the whole business. Checked 9 October 2026.
Every review we hold for the Kingswinford office, from every platform, shown as written. First names only.
5/5
GoogleUsed Andrew Cole Estate agents to sell a property and the whole experience from start to finish has been amazing. It’s not often you come across a business that goes above and beyond for their customer. Massive shout out to Sue Hill who has … More
1/5
GoogleI put my house up for sale with Andrew Cole back in 2013. After many fake viewings, in my opinion and poor service I took my house off the market and went on to sell it through Taylors. I am now trying to buy a house being advertised by Andrew Cole and the experience is oh so similar, no one putting themselves out to arrange viewings, trying to encourage bidding wars. All I can say is hold on to your 5 star reviews because now having had dealings with you buying and selling I find your business inadequate, unfriendly and unhelpful.NegativeProfessionalism
Good morning, I am sorry you feel so strongly and that we have disappointed you with our service. I assume you're using an alias as I can't find you in our system at all. Please contact me with your number on andrew.cole@andrewcoleestates.com and I will do my best to resolve the problems you are experiencing. Many thanks for emailing. Apologies as we didn’t have your name. The name appearing on the Google review is Lee Cart and I couldn’t find any reference to that name. Having now searched your name I can see you’re trying to view ............ This is a property that was sold in August ‘20 for £....... and two days before exchange/completion on 18th December the buyer decided not to proceed for no particular reason. The owner is now desperate to sell (it was his Dad’s house who passed away at only 55 years old) so the price has been changed to offers over £......... We have already had offers in excess of £......from viewings last Saturday and on Monday of this week. We have several other people going this Friday and Saturday after which time the vendor will make a decision. We are simply trying to avoid people wasting their time (and risking their health) by giving some indication as to the offers we have already received. We are not trying to create a bidding war as the vendor is yet to make a decision about which offer he wishes to accept. Given the current circumstances we are doing our best to accommodate as many viewings as we can albeit in a risk free manner so I hope you understand. If I can be of any other help then please do not hesitate to contact me.
4/5
GoogleTrying to get someone to talk to had been a night mare and un professional not open today when I really needed them regarding issues on our purchase we have had no reassuring words at all through the house buying process and not gone smoothly at all and no help from Andrew Cole so upsetting as this should be a joyful experience buying a new place.......since posting my last review I am now adding to this as in my last review I felt s little stressed with all that was going on and as I said getting no where fast ...but I can now honestly say that at the later stages of our move we received good communication and help through difficult times and Sue and Andrew kept us updated at all times .....Thank youNegativeResponsiveness, Professionalism
Many apologies if you have been trying to get hold of us this morning but our phone lines have been down all day. I’m not aware of any other outstanding issues that have occurred in the meantime that would have prompted such a public review but if there are other reasons then please let me know as soon as possible. I have spoken to your estate agent today and left you a voice message but by all means please give me a call if there are any other questions at the moment. Kind regards Andrew
5/5
GoogleWe sold our house in Wall Heath with Andrew Cole Estates in September 2018. Communication from the staff was excellent right from the beginning, we were notified of any changes right from first advertisement of our property through to completion. Fees were very reasonable and the property sold with very little hassle. Thank you to the Andrew Cole team, your help and support were very much appreciated.
5/5
GoogleHighly recommended. I sold my house in Wall Heath in November 2019, an excellent service was provided throughout the process. Having a very difficult buyer to deal with was made all the more easier by having such a professional experienced estate agent. Many thanks to Sue and Andrew.
5/5
GoogleSorry my post wasn't meant for you but I will put a review on here for you as I've used your services in the past Good company to use when selling your house. Very helpful staff during a stressful process of moving home
Evening Beryl, please can you confirm if your review is intended for us? Many thanks
5/5
GoogleThis is on behalf of a respective client of yours. He just wanted to thank Andrew cole and Sue for making his property purchase efficient and smooth. He has always been kept up-to-date with the sale as well as any issues. Sue has always been kind, polite, reapectful and overall a great person to deal with. Not many provide a service like this, if he could, he could write a dictionary size book about yourselves as to how amazing everyone has been. Very responsive and quality service next to none. Although 2020 has been very challenging, Sue has kept upto date with workload by the sounds of things as per our calls. Both, many thanks for your assistance in our clients purchase.
1/5
GoogleOn Tuesday we watched milkshake fablous friends and i wasent big at all Freya wasent big .
Can you clarify please. I’m not sure this is meant for us.
5/5
GoogleLovely, friendly staff, very understanding of circumstances and brilliant at their job! Used their services a few years ago hence this time too, highly recommended! Thank you Andrew Cole Estates.
5/5
GoogleFrom initial appraisal to completion I could not have asked for more from both Andrew and Sue. They dealt with the sale of my house with professionalism and understanding and were always there when needed. If you are looking to buy or sell a property you could not go wrong entrusting it with Andrew Cole Estates. More
5/5
GoogleFantastic service, Leanne was really helpful and went the extra mile in ensuring we got our forever home.
5/5
GoogleAndrew, Leanne and Sue are brilliant! Buying and selling property certainly has its challenges, however the team at Andrew Cole ensure that the process runs as smoothly as possibly, demonstrating great communication, negotiation and knowledge sharing between all relevant parties. Having used twice, I Would highly recommend to anyone needing to use an estate agent within the Kingswinford area.
4/5
GoogleThe staff at Andrew Cole's have been really professional & understanding with us.
5/5
GoogleWould recommend Andrew Cole to anyone. From the beginning nothing was too much trouble and any problems were swiftly dealt with by the team. Great communication and service. 10/10.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleTotally dishonest. Avoid at all costs. Ignore calls and avoid you if they can.
I'm very sorry as we seem to have provided you with poor service. You don't seem to be in our database at all. Please let us know which matter this relates too so that we may try to resolve your concerns.
1/5
GoogleMost un professional estate agent I have ever had the misfortune to come across. Don't know what a cash buyer is. Poor communication, utterly disappointing service.
5/5
GoogleVery efficient, kept all parties in the loop during the sale of my property in Kford, May 2019. Would not hesitate to recommend.
5/5
GoogleFantastic staff and a great service. Sue in particular was unbelievable helpful
5/5
GoogleVery efficient service, I can’t rate these guys hi enough! They even offer a show round service which not everybody does.
5/5
GoogleSold and bought through Andrew Cole Estates, great service, helpful staff. Would definitely recommend.
5/5
GoogleFound our forever home for us
5/5
GoogleVery good service and very perfectional would recommend them to all
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrew Cole's Kingswinford office has 34 reviews across two platforms: 32 on Google, 2 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Andrew Cole Kingswinford is rated 4.1 out of 5 across all 34 reviews, and 4.1 out of 5 on Google from 32 reviews, checked 9 October 2026.
Andrew Cole Kingswinford, 12 Townsend Place, Kingswinford DY6 9JL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
