Trusted Agent profile Β· Kingston upon Thames

Dexters Kingston reviews in Kingston upon Thames

4.3

β˜…β˜…β˜…β˜…β˜… Great

2,520 reviews across 2 platforms

4 Wood Street, Kingston Upon Thames, KT1 1TG, KT1 1TG

Dexters's office in Kingston upon Thames, at 4 Wood Street, is rated 4.3 out of 5 across 2,520 reviews on two platforms, including 479 Google reviews rated 4.8.

Google logo

4.8 / 5

479

Reviews on Google

This office

Trustpilot logo

2,041

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.

5/5

Trustpilot

Jack - attentive and a pleasure to work with

We worked with Jack to find a new place and he was a pleasure to work with. He stayed in touch with us through WhatsApp, which was very helpful for me with my busy work schedule. Jack was attentive, sharp and positive 😊 Thank you for your help!

Ilona Β· 6 November 2021

Agent replied Β· 22 November 2024

Dear Ilona, thank you for your 5* review. We are thrilled to read that you had a positive experience and we hope we can assist you again. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

I have been using Dexters for many years

I have been using Dexters, as a landlord for years now. Their service is second to none.

Mr Β· 23 September 2026

5/5

Google

Bella was really helpful, giving great advice and support.

Rachael Β· 1 November 2024

Agent replied Β· 8 November 2024

Dear Rachael, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Isabella Briley really helped me in my property search. She is the best agent that Dexters got. I really didn't have any success before she approached me herself and offered me suitable property for my needs and within my budget. As such i really didn't have any prior good experience with Dexters but they sure are improving quality of thier standards.

Humza Β· 6 October 2025

5/5

Trustpilot

Yearly inspection.

I was visited by Donalina Gargrupe for my yearly inspection. I found her professional and friendly and she took note of some small outstanding issues. She gave me an update two days later and assured me that everything is being dealt with. I’m very impressed by her promptness and for keeping me abreast of the small repairs that need to be done. An excellent agent.

Sharon Β· 15 June 2024

Agent replied Β· 22 October 2024

Dear Sharon, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Fast and helpful responses

Fast and helpful responses - Neil Plit has been excellent in helping us

Anthony Β· 23 August 2024

Agent replied Β· 22 October 2024

Dear Anthony, Thank you for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Olivier has been very helpful in…

Olivier has been very helpful in sorting out any queries we have with our flat. His speed and efficiency have meant issues have been resolved quickly.

George Β· 12 December 2023

Agent replied Β· 22 October 2024

Dear George, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Nabeel in Dexters is an excellent…

Nabeel in Dexters is an excellent Senior Property ManagerWhen I had an issue with some tenants he went out of his way to investigate and resolve fairly. In these days of standardised emails and lack of interest /service it is fantastic to know someone who takes pride in their work and follows up. Great to find someone who is happy to talk or help and give a Service

John Β· 17 April 2024

Agent replied Β· 22 October 2024

Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Nightmare

Absolutely awful. You update one and less than a hour later another will chase for an update. It was apparent that they were not communicating with each other which resulted in sharing similar information with different agents slowing down the process. When communicating information to the agents they will repeat the same questions which clearly showed a lack of professionalism and attention to detail. The agents will also bombard you with a constant influx of emails and phone calls. While I understand the importance of staying informed, the excessive frequency of their communication became overwhelming. It felt as though I was being inundated with updates that could have been consolidated or provided in a more organised manner. This constant barrage of communication often left one extremely frustrated, as it seemed like the estate agent lacked a clear understanding of the conveyancing process and time it takes to buy a house as there is often more parties involved. Agents also had a habit of agreeing to things with out communicating the same, this lack of consultation only caused further problems. Liz widdicombe was a nightmare to deal with, ever heard of personal space? You must not have many friends considering how you blow up peoples phones and inboxes if they do not respond to you straight away. It was very obvious the agents lacked understanding of a property transaction and was apparent that they were just greedy for the commission no regard for the those involved in the process.

Sal Β· 11 July 2023

Agent replied Β· 22 November 2024

Dear Sal,I am concerned to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Very knowledgable and helpful service

Very knowledgable and helpful service - know the area and their advice was invaluable. Great communication from the team, we worked with Millie who made the whole process of buying very smooth. Appreciated the attention to detail to each part of the process - would recommend for buying.

Esme Β· 16 September 2021

Agent replied Β· 22 November 2024

Dear Esme, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Thanks Kiera!

Our property manager Kiera has been really helpful with all of our maintenance requests, keeping us updated with progress and making sure that everything has been fixed.

Hannah Β· 16 November 2023

Agent replied Β· 22 November 2024

Dear Hannah, Thank you for taking the time to leave a lovely review regarding Kiera. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent service

Natasha and the team have been brilliant. A professional, proactive, hassle free service is what I was looking for, living abroad. Dexters has more than met my expectations.

Peter Β· 23 October 2023

Agent replied Β· 22 November 2024

Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Experience made particularly good by…

Experience made particularly good by Alex, a property agent here who is prompt replied and provides clear and helpful support.

Duncan Β· 15 April 2024

Agent replied Β· 22 October 2024

Dear Duncan, Thank you for taking the time to leave a lovely review regarding Alex. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Well done, Dexters

I have been a property professional for over 40 years. I don't suffer fools for long, so it says a lot about Dexters' lettings agency and management teams that I've stayed with them for about six years. Anthony Grundy of Dexters has just successfully negotiated a slightly tricky renewal for us, striking the right balance between our wish for an affordable rent for our long-term tenant, whilst not having the mickey taken entirely, in what are challenging economic times for renters. Thanks, Anthony. Well done. DL, Chief Executive

Waterfront Β· 9 July 2023

Agent replied Β· 22 November 2024

Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Ledi Peka amazing property manager!

I am very happy by Ledi Peka service. She is very professional, friendly and helpful! I recommend Ledi Peka and Dexters team!Best wishes and Merry Christmas!Khrystyna

Π₯ристина Β· 8 December 2023

Agent replied Β· 22 October 2024

Dear Π₯ристина, Thank you for your kind comments regarding Ledi and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Monika is always very attentive

Monika is always very attentive, thorough, professional and friendly.

SHARON Β· 22 October 2024

Agent replied Β· 22 November 2024

Dear Sharon, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Trustpilot

Renters issues resolved very quickly

Donalina was very approachable and responsive, thanks so much for sorting some renters issues so quickly and effectively

Tiffany Β· 20 May 2024

Agent replied Β· 22 October 2024

Dear Tiffany, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

A big thank you to Chris McCandlish and…

A big thank you to Chris McCandlish and his team who are always willing to help with a positive attitude and a forensic approach to property management.

Oliver Β· 10 November 2023

Agent replied Β· 22 November 2024

Dear Oliver, Thank you for taking the time to leave a wonderful 5* Google review. Chris will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great experience

I had a fantastic experience with Dexter in my search for a rental flat, and I want to give a special shoutout to Vicky for her exceptional assistance

Jessie Β· 14 October 2023

Agent replied Β· 22 November 2024

Dear Jessie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great and professional service

Great and professional service. Particularly Daniel Grossman is a very helpful and enthusiastic agent who is doing his best to help his clients. Very happy with the service they provide.

Sylwia Β· 23 August 2023

Agent replied Β· 22 November 2024

Dear Sylwia, Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Fabulous Agent

Zahra has been managing one of our apartment for a number of years. We found Zahra to be highly competent & efficient and always available when we call or email. Thank you.

Harsh Β· 29 June 2023

Agent replied Β· 22 November 2024

Dear Harsh, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

5 Star!

Alistair was very efficient and involved, thank you for your assistance.

Courtney Β· 16 September 2024

Agent replied Β· 22 October 2024

Dear Courtney, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

1/5

Trustpilot

Unprofessional

We moved from our flat in March, since that time we are trying to get back reimbursement which Dexters agreed to give us back due removing kitchen for two days. Until today we didn’t receive money back. Every month when we chase them, sending emails they are replying that by β€œ14th β€œwe should get our money back. Obviously still didn’t receive it. Very unprofessional and unreliable company. When everything is fine you won’t realize but when you face the issue in your flat/house problems start.

Aneta Β· 28 June 2023

Agent replied Β· 22 November 2024

Dear Aneta, I am sorry to read your 1 star review. I have forwarded your comments onto our area director who will be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Outstanding Service and Support by Lily

Lily has been nothing short of remarkable. As a property manager, her responsiveness and dedication to ensuring a comfortable and hassle-free living experience have been exemplary!

Jeffrey Β· 29 November 2023

Agent replied Β· 22 November 2024

Dear Jeffrey, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

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