Trusted Agent profile · Kingston upon Thames
★★★★★
2,110 reviews across 2 platforms
1 Park House, Park Terrace, Worcester Park, KT4 7JZ, Kingston upon Thames, KT4 7JZ
Andrews's office in Kingston upon Thames, at 1 Park House, is rated 4.9 out of 5 across 2,110 reviews on two platforms, including 102 Google reviews rated 4.8.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotMonika Lami
I’ve been a landlord with Andrew’s for almost 5 years and from day 1 they’ve been extremely helpful and professional. I’ve never experienced any issues or problems.
Hi Nadia, thank you for your kind words and for being with us for almost 5 years! We're thrilled to hear about your positive experience. Your feedback motivates us to continue providing excellent service. If you ever need assistance, feel free to reach out.
5/5
TrustpilotToday I took a call from Shamiya
Today I took a call from Shamiya. As a first contact I was extremely impressed with her telephone manor on the whole then as we talk and found some common ground Shamiya was very helpful, empathetic and genuine. I felt listened to and respected during and after our conversation. Thank you, Johanna
Thank you, Johanna! We're thrilled to hear about your positive experience with Shamiya. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotMoving into my new home has been a…
Moving into my new home has been a fantastic experience from start to finish. From the moment I took over the tenancy, the entire process was seamless and stress-free. The team has been incredibly kind and supportive, consistently going above and beyond to ensure I settled in comfortably.
Dear Catrin , Thank you for your wonderful review! We're thrilled to hear about your positive experience and satisfaction with our team. Your recommendation means a lot to us. We're here to ensure your stay remains enjoyable. Best wishes , Lisa
5/5
TrustpilotSimply the best. Andrews have been representing my…
Andrews have been representing my property for 12 years now. They have been very professional with their service, reliable, the staff are very friendly and in particular Michele, who has been there since I first signed with Andrews to Let out my property. She is welcoming, I highly recommended their services. As Tina Turner would say “simply the best”
Hi George, great to see that Andrews have provided such a brilliant service to you. Especially Michelle, we know that she will really appreciate your feedback and certainly will enjoy the Tina Turner reference! Thanks again, Rhys
5/5
TrustpilotThank you Raluca
We have been tenants under Andrew’s for 3 years, in that time we had the pleasure of conversing with Patrick & Raluca from the Twells branch. Raluca was always speedy in replying to us and getting our queries solved in good time. It made renting so much easier. I would definitely go back to Andrews again.
Thank you, Emma. It's great to hear about your positive experience with Patrick and Raluca. Your kind words mean a lot to us.
5/5
TrustpilotThank you Sophia, for your great work
Sophia And all the other team at Andrew’s were absolutely fantastic. They went out of their way to help me and the purchaser to have a smooth house sale. A really great team of people to work with. I would highly recommend Andrews and particularly Sophia.Thank you so much for your help and all your brilliant support. Very best regards, Juliet.
Hi Juliet, thank you for your lovely five star review. Amazing to see Sophia and the team have been a massive help on the sale of your property and made it as smooth as possible for yourself. Thank you for the recommendation too and all the best for the future, Laura.
5/5
TrustpilotMark Anderson was fantastic
I will definitely recommend Mark Anderson at Southfield branch. He was fantastic and very helpful during the selling although was a very long process he was always there to support me and to answer to all my questions and doubts . Many thanks Mark for your hard work.
Thank you, Célia, for your kind words! We're thrilled to hear about your positive experience with Mark at our Southfield branch. Your recommendation means a lot to us. We'll be sure to pass along your appreciation to Mark. Best wishes , Lisa
5/5
TrustpilotIsabelle provided exceptional service…
Isabelle provided exceptional service during my recent property viewing and over the phone. Her professionalism, attentiveness, and dedication to ensuring a positive customer experience were truly commendable. She went above and beyond to address all my inquiries and made the entire process seamless and enjoyable. I highly recommend Isabelle for her outstanding customer service skills and expertise in the real estate industry.
Hi Bashir, thank you for the five star review. Brilliant that Isabelle has provided you with an excellent experience and delivered a great service to you. Thank you for sharing your feedback, it's greatly appreciated. Thanks, Rhys
5/5
GoogleMany Thanks to Julia for a very smooth & pleasant experience with my house & home insurance. Julia spent the time looking through other types of cover & remained professional throughout. Whilst I was running around like a headless chicken Julia sorted things out for me & remained calm & friendly throughout my journey with my 1st time buy
Hi Jack, thank you for your lovely five star review. Fantastic to see you had a great experience with Julia and she was able to put you at ease and guide you through the process. Thanks for sharing your experience and all the best, Laura.
5/5
TrustpilotMy experience with APG is nothing short…
My experience with APG is nothing short of wonderful especially because of the excellent staff. My interaction with them was really helpful. Particularly Sammi who treated me like a long time friend. He was so understanding, empathetic, and supportive. I feel hopeful already that I will find the type of property to rent with APG.
Thank you, Evelyn! We're thrilled to hear about your positive experience with Sammi and our team. Your kind words motivate us to continue providing excellent service. We look forward to helping you find the perfect property!
5/5
TrustpilotExcellent service, professional, helpful and responsive
I recently had a property viewing arranged by Rebekah Wright, and I couldn’t be happier with the experience. From start to finish, she was incredibly professional, positive, and helpful. She made the viewing process smooth and welcoming, answered all my questions clearly, and guided me through the application and referencing steps with ease.
Dear Ismail Abuzayid, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah Wright. Your recommendation means a lot to us, and we're delighted she made the process smooth and welcoming. We look forward to assisting you again in the future. Best regards, Andrews Head Office
5/5
TrustpilotKyle Sykes
This is a review for Kyle Sykes. Kyle has been helping us find tenants for our house near Radstock. It has been a slightly slow process because some prospective tenants have pulled out e.g. due to changes in their circumstances. However Kyle has communicated promptly and accurately and taken the necessary action at each point. All in all, we've been very satisfied.
Hi Simon, thank you for the terrific review. We know that Kyle will be really pleased to see your kind feedback, especially to recognise his efforts in keeping you updated even in what was a tricky situation. Thank you for your patience and trust to find you suitable tenants. Thanks again, Rhys
5/5
TrustpilotGreat service from Liz
Our property manager Liz T always communicates very well, and her experience really helps us as landlords. Years of consistently good experience, great at finding and managing tenants too.
Dear Gareth , Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with Liz T. Her dedication and expertise are truly invaluable. We appreciate your continued trust in us. Best wishes , Lisa
5/5
TrustpilotRecent property purchase.
During a recent property purchase we made via Andrews in Worcester Park, we had the pleasure of dealing with Anthony (Tony) and his team. At every stage Tony would keep us updated and was always at the end of the phone if and when required. We really could not have asked for more support during the whole process. Thank you Tony and the team.
Hi Chris, thanks for sharing your experience with us, brilliant to see that Tony and the team in Worcester Park have been so helpful to yourself through every step of your move. Thanks again for the feedback, we (and Tony) really appreciate it, Rhys.
5/5
TrustpilotHolly did a very good job keeping me up…
Holly did a very good job keeping me up to date every step of the way when I put my house up for sale. When the first buyer dropped out Andrews remarketed and sold it again within a week. If Holly was unavailable Lisa got in touch they were an excellent team.
Thanks for your feedback, Hilary. We're thrilled to hear about your positive experience with Holly and Lisa.
5/5
TrustpilotNancy couldn’t have been more helpful
Nancy, Isaac and Matt were fantastic. They always kept us up to speed and were quick and flexible when dealing with our requests. Unlike other estate agents we’ve dealt with, it never felt like we were getting too much or too little contact from them. It was just right.
Thank you, James. It's great to hear that Nancy, Isaac, and Matt provided you with excellent service. Your feedback means a lot to us.
5/5
TrustpilotFast and Efficient
I contacted Andrews as the oven in my rented accommodation had stopped working. It was dealt with by Owen Copson, who arranged for it to be fixed very quickly and efficiently. I also had a follow up email after the job had been completed to check that the work had been done and everything was ok. Very happy. Thank you Owen.
Hi Sara, thank you for taking the time to leave us a review. Brilliant to see that Owen was on hand to help you as soon as possible and followed up accordingly. Thanks again, Rhys
5/5
TrustpilotI have been looking for a property and…
I have been looking for a property and can highly recommend Issy. She is very friendly and her customer service skills are great. I felt so welcomed when I went into the store and felt that my needs when looking for a property were taken care of. Thankyou Issy.
Thank you, Elise! We're thrilled to hear about your positive experience with Issy. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotVery professional
We just sold out flat . David Cole was fantastic during all process. He is very professional and always prompt to respond to any questions and always keeping us positive. I would highly recommend David . Thank you David for your support and hard work.
Dear Célia, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with David Cole. Your recommendation means a lot to us. Best wishes in your new chapter , Lisa
5/5
TrustpilotWarm and Helpful Service
I just had my tenancy renewed with Andrews and the team were extremely helpful and patient. A special shoutout to Shannon who was really warm and helped to make what could have been a complicated and stressful experience, seamless! Thank you and please keep doing what you do best!
Thank you, Debola! We're thrilled to hear about your positive experience. Shannon and the team appreciate your kind words. We're here to help and look forward to continuing to serve you!
5/5
TrustpilotThank you Elif!
Elif was great when handling a management issue
Dear Matthew, Thank you for your wonderful feedback! We're thrilled to hear that Elif provided excellent service in handling your management issue. Your satisfaction is our priority, and we appreciate your 5-star rating. We look forward to serving you again at Andrews Head Office. Best regards, The Andrews Head Office Team
5/5
TrustpilotMy differentiated estate agent experience!
Tanya at Andrews Estate Agent was my third agent for my property. It was very differentiated experience from the other agencies in that she actively pushed my property, was approachable, informative and effective and sold my property by the required deadline. Even my solicitor commented how approachable and efficient she is.
Thank you, Joanna! We're thrilled to hear about your positive experience with Tanya. Your feedback is greatly appreciated, and we're glad she could meet your expectations and deadline.
5/5
TrustpilotMatt and James at Andrews have been…
Matt and James at Andrews have been really efficient and helpful and a pleasure to deal with throughout the sale process. Thank you both, highly recommend this team!
Hi Jennifer, thank you for your wonderful feedback! We're thrilled to hear that Matt and James made your experience enjoyable. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes, Andrews Head Office.
5/5
TrustpilotGreat takeover from Luke
Recently Luke took over the management of our block of flats. I have to say, I felt Andrews had not been managing the block brilliantly before, particularly given how expensive they were. But Luke has been responsive, efficient and prudent with managing our money. Lots of lingering issues are being sorted out now. Have been really pleased with him so far. A real breath of fresh air.
Hi Alasdair, thank you for the brilliant five star review. Sorry to see that our previous service had not met your expectations, however we are really pleased to see that Luke has redeemed your confidence in our ability to manage your block. Thank you again for the great review for Luke. Thanks, Rhys
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