Trusted Agent profile · King's Lynn and West Norfolk
★★★★★
1,464 reviews across 2 platforms
2 Market Place, Downham Market, PE38 9DE, King's Lynn and West Norfolk, PE38 9DE
William H Brown's office in King's Lynn and West Norfolk, at 2 Market Place, is rated 2.5 out of 5 across 1,464 reviews on two platforms, including 253 Google reviews rated 4.7.
Every review we hold for the King's Lynn and West Norfolk office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service, especially considering I had two cats to home too. This was not a problem for Abigail who kept me updated and was always working hard to find suitable properties to rent. I would always recommend pet owners to William H Brown.
1/5
TrustpilotTerrible estate agents
Terrible estate agents, can't wait to take your money and mess you about when it's time to pay you back. Poor communication and lack of effort with sorting out problems. Terrible at returning calls or sorting things out in general. Wouldn't recommend to anyone.
1/5
TrustpilotSeveral emails sent to view a property…
Several emails sent to view a property and not one reply. As a cash buyer you would think they would reply instantly but 5 days and nothing. I certainly will not be listing my house with them if they are ignoring serious buyers.
5/5
GoogleDelighted with the service from Ben and Shannon throughout finding my new home. Especially as things changed last minute, they pulled the stops out to ensure a smooth hand over of the keys. Thank you.PositiveProfessionalism
1/5
TrustpilotThey just care your money
They just care your money. Until the payment they approach kindly but after payment they do not care your problems. I spent hours to explain my problems with the property but they do not care. 5 minus stars if it were possible.
5/5
GoogleAs tenants, and having had a bad experience with another lettings agent, it is refreshing to come across the courtesy and professionalism of the staff at William H Brown. We are very happy with the efficient and pleasant way the tenancy is being managed.
1/5
TrustpilotMissed out on sale due to lack of…
Missed out on sale due to lack of communication. When I did buy a house with another estate agent, williamhbrown wouldn't collect their 'for sale' sign. Cowboys in a high street friendly guise, avoid these clowns.
5/5
GoogleBrilliant service and really helpful people. Highly recommend this branch
Thank you so much for taking the time to leave us a five-star review.
5/5
TrustpilotGreat service
Great service, especially from Charlotte, who was proactive and efficient throughout our purchase. Thank you.
1/5
TrustpilotWHAT A TERRIBLE SERVICE THE MORTGAGE…
WHAT A TERRIBLE SERVICE THE MORTGAGE ADVISOR IS SO RUDE AND TO THINK WE PAID A HIGH PRICE FOR THIS SERVICE FAR FROM A SERVICE HE NEEDS TO GO ON A CUSTOMER RELATIONS COURSE AND LEARN HOW TO SPEAK TO CUSTOMERS
1/5
TrustpilotThe most awful agents in the world…
The most awful agents in the world ever!why there is no option for 0 rate????
1/5
TrustpilotTerrible communication
Terrible communication; seems like staff don’t know what they are going. Wasted so much of my time and energy. No positive outcome even after chasing so many times.
5/5
GoogleThankyou to all at William H Brown, Downham Market. Your help with our strange rental situation was fantastic, when all the other agents couldn't or wouldn't help us you came through and saved the day, many many thanks for everything.
1/5
GoogleRating only, no written review.
Thank you for your feedback and we’re sorry if you’ve had a difficult experience. We’d like to know more about this so please email us at complianceresidential@sequencehome.co.uk and we’ll happily look into this for you.
1/5
TrustpilotWould give a zero if possible
Would give a zero if possible. Tried to get a viewing with a property they never returned our call. When we did get through they said the house had sold. It was massively under valued. Mmm wonder who bought it??
5/5
GoogleStrongly recommended. We found the staff at WH Brown to be very supportive, knowledgable and professional in guiding us through the process of bringing a property to market and letting it.PositiveResponsiveness, Quality
1/5
TrustpilotWilliam H Browns Lettings use Sequence…
William H Browns Lettings use Sequence Homes to ‘manage’ their properties. Landlords and tenants should both read reviews on Sequence before committing to WHB Lettings. WHB 8/10 for my property, Sequence 0/10. Sequence are awful.
1/5
TrustpilotSly and underhanded
Twice, offers accepted, mortgage in place and solicitors instructed. Seller pulls out, gazumped. Should try a lockout agreement in future, wasted two months of time and money with these jokers.
1/5
TrustpilotSEVERELY DISHONEST COMPANY
SEVERELY DISHONEST COMPANY. PREDATORY PRACTICES AROUND STEALING HOLDING DEPOSITS DESPITE ENTERING INTO HONEST AGREEMENTS. AVOID AT ALL COSTS!!!!!!!!!!
1/5
TrustpilotBury st Edmunds
Avoid at all costs, communication is terrible, never get back to you, always make some excuse as to why they have not replied to emails, wrongly advise on mortgages, one of the worst I have dealt with!!
1/5
TrustpilotWe decided we no longer wanted to use…
We decided we no longer wanted to use them as estate agents, was told over the phone we would receive a full refund. Then a week later emailed us to say they had changed their mind and we would get nothing!!Disgusting
5/5
GoogleOutstanding service from Ben And Shannon from start to finish. We were always kept informed and updated. Very professional team made the whole process much less stressful .Would definitely recommend.
5/5
TrustpilotWilliam.h.brown Willerby Office.
All staff at this office were more than helpful when it came to buying my new house. I was kept informed and helped every step of the way by friendly staff.I would recommend this Estate Agents.'Thankyou'. J.P.
1/5
TrustpilotWorst agency ever
Don't do their job at all. Ignore email don't answer. Have problem with leacking wather from bathroom to kitchen for 4 months.
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