Trusted Agent profile · King's Lynn and West Norfolk
★★★★★
1,463 reviews across 2 platforms
2 Market Place, Downham Market, PE38 9DE, King's Lynn and West Norfolk, PE38 9DE
William H Brown's office in King's Lynn and West Norfolk, at 2 Market Place, is rated 2.5 out of 5 across 1,463 reviews on two platforms, including 253 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. William H Brown Downham Market hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near King's Lynn and West Norfolk.
Every review we hold for the King's Lynn and West Norfolk office, from every platform, shown as written. First names only.
1/5
TrustpilotRegretted signing the contract. Beware!
Signed up to sell house with William H Brown and regretted it. For some reason the Branch i was dealing with took it upon themselves to string me along for 6 months. In short, the property never went 'live'. No For Sale sign, no photo's online. I got the impression they worked in their own bubble, and took on the business to possibly stop me going elsewhere. Beware!
1/5
TrustpilotAwful
Awful. Was interested in a property marketed by this company and got myself booked into a viewing. The person who showed me around the property had quite clearly just memorised the fact-sheet (which anyone could have done) and could not respond to simple questions. He was more interested in making sure his car did not get ticketed than showing me around the house.Why would anyone use these people as selling agents? Absolutely add no real value.
1/5
TrustpilotThey viewed my property to rent
They viewed my property to rent, then changed energy suppliers without my knowledge or agreement. I only found this out after I had rejected their services. I was told that they were in partnership with 'Smart' energy, and it was in the contract (which was never accepted or signed)BEWARE! There are a lot of hidden charges in contract which are generally inclusive with other agents.Read - check - read again, before giving instructions!
5/5
GoogleMassive thank you to the team at Downham William H Brown, from start to finish I was looked after during unprecedented times. From the initial call I made it was professional. Despite staff changes, Joe took control and lead me through the process immaculately. Following this Karen provided a smooth sale, and kept me informed throughout. Great experience of buying my first home, hope to use for future purchases! HarryPositiveProfessionalism
1/5
TrustpilotStaffs of William H Brown (a division…
Staffs of William H Brown (a division of Sequence Ltd) are full of bullies and harassers with no sense of good customer's value. Thye breached my confidentiality which had caused me and my family serious emotional distress but when I raised compalint, everyone began denying claiming that it wasn't them and niot investigation has been provided to support that it was actually investigated, no interview had been granted in person. Too bad.
1/5
TrustpilotRude office staff
Rude office staff, close early with no notification. No call backs, agent showing property had zero interest or knowledge in the property. Waste of time! I viewed a house at 1645 and tried to call the office to put in a offer at 17:05. The Office stated on their website and on the voice mail there were open until 18:00.
1/5
TrustpilotMade and enquiry as a buy to let…
Made and enquiry as a buy to let property investor on Wednesday. I am still waiting to hear back. Check out the board/management team. There are 11 members listed. However they are all 100% male. You dont need to know any more about how this business thinks and operates. I guess that is reflected it its TP scores. Although they are an estate agency what do you expect!
5/5
TrustpilotLauren-Mai
Lauren-Mai has been very helpful throughout my move and made it a enjoyable experience. Highly recommend speaking to her if your looking for a property.
5/5
GoogleThank you to both Ben and Sophie for an amazing service and for making this happen . Couldn’t have done it without them. Easy to work with , flexible and just right amazing . Thank you to you both and William H Brown Team .
1/5
TrustpilotStephen Creed
Stephen Creed does not deserve his job title I called him for weeks about my property that was for sale and he never got back to me. So rude and up himself would never use them again.
5/5
TrustpilotCourtney at the Fakenham office went…
Courtney at the Fakenham office went above and beyond great correspondence and we were the buyers had a very pleasant experience to be recommended
1/5
TrustpilotIf you want an agent who will NEVER call back.
If you want an agent who will NEVER call you back, then look no further than William H Brown. Absolute joke, and the only refreshing note is that I'm not alone in my experience. Run away from this agent if you can. I fail to believe they are still able to be a success based on this level of incompetence.
5/5
GoogleThe team were prompt to come out to value, seemed knowledgeable about the market, had an excellent photographer, produced a brilliant advert which they allowed me to comment on before publishing, always answered the phone or email and did their best to chase the other side. Not much more they could have done really. Thank youPositiveResponsiveness
1/5
TrustpilotSequence are terrible avoid avoid avoid
We have been without heating and hot water for a significant time now and sequence have shown zero ability to assist or rectify the situation. Sequence have repeatedly taken inordinate amount of time to book in work to property.Sequence / William h brown are a woefully inadequate company. Staff do not care and communication is poor. Read the many other similar reviews and avoid at all cost
5/5
GoogleCan not fault Ben & Sophie! Friendly yet professional, engaging and really listened to our requirements regarding our new home. Perfect match... Some agents can be very pushy or abrupt, perfect mix of information and engagement but without the pressure. I would use again.
5/5
TrustpilotMy experience with the corby branch of…
My experience with the corby branch of William H Brown was a good experience.
1/5
TrustpilotWilliam H Brown
William H Brown, the estate agents who make your move stress free .... really?? It’s been nothing but stress. We have been trying to liaise with this company in Suffolk for nearly 6 months in a supposed chain free purchase. They are not truthful and do not act on your instruction. Not worth their fee in my opinion and rude into bargain. It’s a miracle if they even return your calls!!!
5/5
GoogleBen Penfold and Richard Carter were very professional and friendly and provided an excellent and helpful service throughout our time with them. Highly recommended!
5/5
GoogleGreat help from Ben and the team at William H Brown in Downham Market. Really friendly, knowledgeable and helpful.
1/5
TrustpilotOne star is one star too many
One star is one star too many. If you want your property to go live in an unorganised order without your approval, do not want any feedback from viewings, have your phone messages and emails ignored, receive no updates on progress and want your sales negotiator to be disrespectful then use these.
5/5
TrustpilotJamie was great when we were interested…
Jamie was great when we were interested in a property. Always kept us up to date and delivers great customer service.
5/5
GoogleHad a viewing through wH brown yesterday. Charlie the estate agent was great fun. Very honest and very professional. Fantastic. Much appreciated.
Thank you so much for the 5 star review!
1/5
TrustpilotIf i could give this company a 0 I…
If i could give this company a 0 I would. Terrible company who have stolen our deposit and refused to answer emails. Borderline criminal conduct going on there so stay well clear. The boiler failed twice during our last month at the house. They tried to charge us for that damage which was absolutely not our fault. Still considering whether to take to court.
5/5
GoogleWell done Ben and his team. Very helpful and professional though-out the process of renting a property. Would use them again
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. William H Brown Downham Market hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near King's Lynn and West Norfolk.
