William H Brown Downham Market reviews in King's Lynn and West Norfolk

★★★★★ 5/5

Google

I had an amazing experience working with Amber Cobbin. She guided me through every step with patience and expertise, making the entire process feel effortless. Amber went above and beyond to ensure everything was handled perfectly. If you’re looking for someone who’s skilled, supportive, and genuinely committed to her clients, Amber Cobbin is the perfect agent.

Korean · 11 December 2025

★★★★★ 5/5

Google

Moving can be such a stressful experience for me but Amber made the process quick and easy. She remained patient and kind always, and provided an exceptional service. 100% recommend if you’re looking for your next rental.

Issy · 11 May 2026

★★★★★ 5/5

Google

Having just completed on the sale of my rented property in Downham Market I had the pleasure of my contact in WH brown being a new trainee negotiator called Lauren Not only did she have a lovely personality, her communication skills were brilliant and I was kept up to date all the way along the transaction She always returned my calls and sorted out any issues. Definitely will be an asset to WH Brown and I wish her luck in her career.

Peter · 11 June 2026

★★★★★ 5/5

Google

Lucy and Katie were fantastic throughout my house purchase. They were proactive, responsive, and consistently kept things moving, especially with chasing updates and following up with all parties. Communication was clear and timely, and they made a stressful process much smoother. Highly recommend.

A · 11 February 2026

★★★★★ 5/5

Google

Amber was extremely helpful in finding a new tenant for my property. She was easy to contact and quick to respond. Would definitely recommend.

Mark · 11 July 2026

★★★★★ 5/5

Google

Amber was very helpful with visits to our new rental property, helping us with any issues, and was always prompt in replying!

Karen · 11 July 2026

★★★★★ 5/5

Google

Sophie and Jakub have been amazing at helping us secure our flat. Jakub was very helpful with showing us around, and even made the time to let us have a second viewing so my partner could see the flat. Both have been so helpful, and Sophie has been great at helping us to settle in and help us with any issues that we’ve had. Both are very professional and make us feel like they really care about our experience and want to make our flat as best it can be! Can’t recommend them both enough :)

Emily · 4 December 2024

★★★★★ 5/5

Google

We had Sophie as our agent when we wanted our house to be rented. She was very friendly and informative, giving us plenty of information and help along the way. She was always available when we contacted the Downham office and always ready to help and give us advice. We are very appreciative of all of her help. She got us a very nice tenant and everything went very smoothly. Thank you Sophie - we would highly recommend you to anybody who is wanting to rent their property.

Julie · 3 December 2024

★★★★★ 5/5

Google

Amber and Callum were so helpful with our move and went above and beyond for us couldn’t have done it without them and the welcome box was a lovely and thoughtful for our new home! Thank you so much

Phoebe · 11 February 2026

★★★★★ 4/5

Google

Firstly, the four stars is not an indication of imperfection, but rather, the whole process went through successfully so quickly that it leaves little room to evaluate. Due to Amber's experience within Broad Oaks development, we had a tenant within a few days of listing! maybe we came in at just the right time, but, undoubtedly, it was also due to Amber's professional insight and positive outlook. I am a happy new landlord/lady

LifewaveMei · 11 May 2026

★★★★★ 5/5

Google

Sending a great big 5 star review to Jakub and Sophie for their dedication and professionalism . Since we sent in our first email we have been fully involved in our journey to move in to our new property despite minor issues we have faced. Jakub especially has done his upmost to see we are where we want to be and we can't thank him enough. What a great employee! We have communicated via telephone and email over the last 6 weeks and we have always been greeted with enthusiasm and positivity no matter the question. This is top quality customer service .I will highly recommend Jakub and Sophie in the future to anyone who asks.

Michelle · 22 September 2024

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Amber was great and very quick with responding to emails . I recommend her for future deals

Zerak · 11 June 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 5/5

Google

I stepped foot into William h brown in a rather sorry state needing a home. Amber pulled out all the stops for me. She kept me in the loop, made things as smooth and as simple as possible and simply went above and beyond. Thankyou so much Amber!

Jay2910 · 27 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

What a fantastic service from Start to finish! Sophie and Jakub are the dream team at William H Brown, from a last minute viewing recommended by Jakub, to Sophie meeting me at the property to show me around at a late hour it was brilliant! The process was so smooth and easy to the credit of Sophie and Jakub they kept me informed every step of the way and even down to minute details and paperwork. I 100% would recommend Sophie and Jakub every time!

Alex · 24 June 2024

★★★★★ 5/5

Google

We moved home about 2 weeks ago .We found the team to be very polite and helpful with the sale of our property. Lucy was very professional nothing was to much trouble for her she went above and beyond to help us .We would recommend wiliam H Brown

Chris · 25 August 2025

★★★★★ 5/5

Google

A big thank you to Charlie at the Downham Market branch of WH Brown for all his help in securing my mum's recent purchase in Fincham. It wasn't the easiest of transactions, with a long chain and lots of delays but Charlie worked really hard to keep it progressing and made sure we were kept informed. Thank you Charlie, and the rest of the team at WH Brown!

Ann · 15 December 2024

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 5/5

Google

Amber was fantastic to work with, professional, efficient, and always approachable. She made the letting process smooth and stress-free, keeping me updated and answering all my questions promptly. Her attention to detail and genuine care stood out. I highly recommend her to anyone needing a reliable letting agent.

Iwona · 18 July 2025