1/5
GoogleRecently bought a house here. Riddled with snags. Aftercare non-existent, and I need to have the bathrooms completely ripped out and redone due to faulty tiling and incorrect install of baths (some bathroom furniture is even cracked). The aftercare team do not issue out direct contact numbers nor hold anyone responsible for signing a newbuild house like this off. I have asked for a call from the site manager Darren and am yet to receive a call. Word of note; if you buy a house with a carport the roof isn’t supposed to be watertight if it is joined to your house. Confirmed by the site manager on email. Brilliant EDIT: In response to the below, Fantastic please provide all this info to the divisional team. I called over a week ago (10th Feb) and was told the site manager would give me a ring. However still not received a call back nor response to my last email (and it’s the 18th Feb today) EDIT: No call after 4 weeks. Clowns EDIT: Didn’t receive a call after 6 weeks and when chased multiple times finally managed to get someone from Bellway out (still no phone call option though). Contractors returning an average of 3 - 4 times to amend things which should be done first time if not rushed as a 5 minute job. They cc in other email addresses to their replies but their colleagues who are cc’d do not keep on top of emails nor think there is a reason they are included = extra work for the customer having to manage them EDIT: Update after 8 months: never received a phone call from the site manager. Bellway uses a collection of random contractors. Tiler has said the walls of the newbuild are wonky so nothing they can do about them not being laid flat. Bellways response if they won’t do anything as wonky walls are withing tolerance despite them never having come to look at these themselves. Site manager has left (Darren) and now a guy called Stephen. Whom we have also never met/ heard from.
Agent replied · 27 March 2025
Hello and thank you for taking the time to leave this review. We are sorry to read your concerns and we will be sure to pass these to the divisional team. However should you have ongoing concerns we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Many thanks, Team Bellway
