Butters John Bee Kidsgrove reviews

★★★★★ 5/5

Trustpilot

I am selling my house with Madison…

I am selling my house with Madison Emery-Hyson, she has been a god send! The amount of running around and hassle she had to put up with from my housing association was ridiculous and I can guarantee that she needs a pay rise!!!!!!!!!!! She constantly kept me up to date and would email me (what seemed to be) out of her normal work hours and it was always a pleasure to chat to her.

Tracy · 8 February 2022

★★★★★ 4/5

Trustpilot

Good Experience

Good Experience, special thanks to Chelsea for arranging a video call for the viewing as we could not be there at the Property. Also, the whole process of completing the forms online has been quite smooth

Zeeshan · 30 July 2019

★★★★★ 1/5

Trustpilot

The most disgusting agency

This is the most untrustworthy and ridiculous company I have ever seen. I used BJB Crewe branch. Before handing it over to them, I was told that I needed to sell my property as soon as possible, otherwise I would use part exchange, they said please give them a chance and can stop the selling anytime when you need. When we saw the advertisement for my house appearing on the website, it lacked many of the advantages of the property, and the photos were incomplete. I needed to be reminded to add more to make the advertisement more attractive.Since a long time , no one has come to view the property, then I informed BJB that I wanted to take the property off the market for part exchange, at this time, they tell me there are two viewing appointments on her hand and arranged a couple to come very quick. Is this really a coincidence?However, when the couple come, they kindly told us that they had prepared to view the property a long time ago, but no one made arrangements. BJB did not fully assist me in selling my property, so I asked BJB to stop the selling and remove my property from all web pages immediately.Then BJB’s agent began not to answer calls, messages and emails, which affected my property’s inability to conduct part exchanges. Therefore, the quotation was lowered, and it was not resolved until I complained to the head office.At the end they also lied that they had brought four guests to viewing the property. If any of them buy my property, we will still have to give them a commission. They can do anything just for money,they do nothing but want to get everything, I would like to appeal to everyone not to use this company, this is the worst decision in life.

Chris · 19 April 2024

★★★★★ 5/5

Trustpilot

I have just recently used BJB to obtain Tenants

I have just recently used BJB to obtain me Tenants for 2 of my properties. Jenna from BJB Winsford was brilliant and found me the Tenants quickly and handled everything in a professional manner.Well done.

John · 29 November 2019

★★★★★ 5/5

Trustpilot

I would highly recommend butters John…

I would highly recommend butters John bee winsford, Tresa Harris is absolutely fantastic, very pleasant, professional, and very responsive, I will be using this branch in the future.

Vinny · 18 September 2021

★★★★★ 5/5

Trustpilot

My experience with Butters John Bee has…

My experience with Butters John Bee has been excellent. I found a property I was interested in renting and they were in contact with me straight away. The communication was constant and clear and having one person manage my application made things so much easier. Grace was extremely helpful and kept me up to date throughout the process. Very friends and supportive. Would highly recommend

Ali · 23 July 2020

★★★★★ 5/5

Trustpilot

I am currently in the process of buying my first home

I am currently in the process of buying my first home and Lily at the Hanley branch has been extremely helpful. Any questions I have had have been answered quickly and nothing is too much to ask!

Keeley · 21 October 2024

★★★★★ 5/5

Trustpilot

Amazing agency

Very happy with everything, Grace was amazing she was very attentive and friendly. She help us finding a home fit for us. Would definitely recommend this agency to everyone. Thank you so much Grace :)

David · 30 October 2019

★★★★★ 5/5

Trustpilot

I found that Charlotte and Hayley were…

I found that Charlotte and Hayley were a great help and kept me informed through out all the process, Very professional and would recommend these 2 any body in the market.Thanks youAaron Sidhu

Aaron · 25 May 2020

★★★★★ 5/5

Trustpilot

I’m a roofing contractor who works with…

I’m a roofing contractor who works with a lot of estate agents across the country I do all the maintenance for them and out of all of them people I speak to Stacey is by far the best always polite and switched on and most importantly to me she’s always prompt and clear about all the contracts she passes me many thanks Stacey

Lee · 6 November 2020

★★★★★ 1/5

Trustpilot

Awful

We had an awful experience marketing our house with BJB Congleton last year and would advise any potential seller to avoid, or at least deal with another branch of the company. Unprofessional and amateurish, with poor attention to detail regarding property details and dates. Communication with the staff, often diverted via a questionable 'Concierge service', was extremely difficult (other estate agents commented on this too). Details of the sales contract were misrepresented to us at the beginning. Totally agree with a previous reviewer that confidentiality of personal details, or more precisely the lack of it, was a concern and remains so even after leaving. Since terminating our contract we are relieved to now be with a far superior estate agent in Congleton.

Shirley · 24 March 2024

★★★★★ 5/5

Trustpilot

Speedy and efficient

Lots of contact with Danielle recently who has been really helpful with some tricky changes regarding renting out my house. Very quick responses and super efficient at getting things done. Thank you Danielle.

Darren · 25 March 2020

★★★★★ 1/5

Trustpilot

No Response at all !

This is extremely disappointing. I have not received any response from your rental department at Crewe despite multiple phone calls, emails, and messages, including assurances that I would be contacted.

Lei · 3 January 2026

★★★★★ 5/5

Trustpilot

I am an overseas landlord and have been…

I am an overseas landlord and have been using Steve at bjb Crewe for the last three years. Their service is great and their timely ness second to none. Thank you Steve and team.

Geoff · 17 October 2019

★★★★★ 5/5

Trustpilot

Denise Mellor Sales Negotiator is…

Denise Mellor Sales Negotiator is extremely knowledgeable and helpful. Very professional.

Liz · 3 July 2023

★★★★★ 5/5

Trustpilot

Grace Thompson has been absolutely…

Grace Thompson has been absolutely amazing throughout my experience. She’s been really informative and made the process for my tenancy easy and stress-free. Highly recommended letting agent, especially if you have Grace!!

Gina · 19 June 2020

★★★★★ 5/5

Trustpilot

We have used Butters John Bee on…

We have used Butters John Bee on several occasions, and they never fail to offer excellent customer service. I would highly recommend Corrie, she goes above and beyond ensuring everything runs smoothly.

R · 19 June 2020

★★★★★ 5/5

Trustpilot

Just a few words to express thanks to 2…

Just a few words to express thanks to 2 members of the BJB staff who recently dealt with my queries efficiently and satisfactorily.Firstly, Carol Yearsley, who after hearing about the plumbing issues at the property, quickly arranged for your contractor to call me within the hour to arrange a visit to address the problems.Well done, her confident and knowledgeable manner was very evident in our conversation. Liz Thompson spoke to me yesterday, and again was very efficient in the way in which she discussed and set out to explain the issue of tenancy renewal. Many thanks to both.

Mr · 9 June 2020

★★★★★ 1/5

Trustpilot

Utterly disgusted to learn of how…

Utterly disgusted to learn of how Butters John Bee has abused its power and the trust placed in it. It has taken advantage of a group seeking to offer support to migrant women. Due to coronavirus, this letting agency refused viewings of the property but promised that it was suitable for looking after vulnerable women. After committing to renting the property, the group entered it to find heaps of rubbish everywhere, a complete lack of basic safety equipment and not even a working boiler. The landlord then promised to remove rubbish, but this still has not happened. No prospective tenant can rely on a letting agent that so willingly misleads and takes advantage of vulnerable people in this way. Avoid Butters John Bee at all costs.

Alex · 1 June 2020

★★★★★ 1/5

Trustpilot

Butters John Bee misled A CHARITY and took £5000 of their money!

Just heard about the Newcastle-under-Lyme branch of Butters John Bee completely misleading a charity and taking £5000 of the charities money!! The charity TWOCO works with survivors of domestic violence and their families and needed a space to continue providing support to some of the most vulnerable members of our community during lockdown. Butters John Bee said that TWOCO couldn't view the property cause of lockdown (fair enough) and instead provided photos of the property. However, after accepting £5000 pound FROM A CHARITY it turned out that the photos they had shown were completely misleading! The property doesn't have a boiler, it doesn't have a fire exit (this is a building that vulnerable members of the public are expected to use!) and was absolutely filthy! On top of this the landlord has been completely dismissive. Having said that he would clean and repair the property it is still left in a completely unusable and unclean state a month later, when vulnerable community members need support now! Butters John Bee need to let the TWOCO out of their contract. They need to return the full amount of £5000 to the charity. Money meant to support vulnerable people and their children AND Butters John Bee should apologise! Deliberately misleading a charity so that you can take thousands of pounds of their money is completely unacceptable.

Tom · 1 June 2020

★★★★★ 5/5

Trustpilot

Michael at Butters John Bee Crewe

Michael at Butters John Bee has been an amazing help to us in finding our new home. He is extremely responsive and more than happy to help with any queries. He is friendly and conducts himself in a professional manner.The contract stage of signing the lease was very easy to complete as it was all electronic. This has been one of the fastest and easiest moves we have done so far. I would definitely recommend BJB to friends and put them in contact with Michael!

Alice · 27 May 2020

★★★★★ 5/5

Trustpilot

Great property manager

During this coronavirus pandemic we haven't been impressed with the fact that Butters John Bee has laid staff off, a very good manager at that, however since dealing with Andrew Pass he has won back our trust in BJB. Over the past few days he has been so helpful, always replying to emails within hours and giving us every bit of information we need in a clear and kind way. At such a stressful and difficult time for everyone he has made our lives so much easier and we can't thank him enough, he is a credit to your company and this guy needs a pay rise!!

Julia · 19 May 2020

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service. Rang today to arrange a viewing on a property. I advised when I was free. Gave a big range or times then the guy was very rude and said it wasn’t up to me and that they had a block viewing for the house on Friday that was fully booked so I couldn’t go along (even though I would be free). Explained I was a cash buyer but he just wasn’t interested. I would like to know what the seller would have thought about a very interested cash buyer being refused a viewing on their house.

Claire · 11 March 2024

★★★★★ 5/5

Trustpilot

Amazing experience

Amazing experience, so helpful and everything happened when they said. I cant thank them enough for making this process an easy one and a special thanks to Connor, he was always happy to help.

Miss · 25 July 2019