Butters John Bee Kidsgrove reviews

★★★★★ 5/5

Trustpilot

Really brilliant service

Really brilliant service. Thanks so much to Corrie and Emma especially for helping us move into our perfect home. Quick and efficient service and the web portal makes it really easy to see the progress of our move in real time. Amazing. Thank you

Steve · 24 January 2020

★★★★★ 5/5

Trustpilot

Purchase

Emma Spanton dealt with our purchase and was brilliant throughout. We were kept up to date and Emma was always keen to help us when needed and it was all dealt with quickly and smoothly. Emma was brilliant to work and professional through the whole process.

Chelsea · 7 February 2019

★★★★★ 1/5

Trustpilot

Dreadful

We purchased a property with Butters John Bee and would describe it as one of the most painful experiences of my life. I could write pages and pages of how awful they have been, but will try to summarise. Initial communication arranging to view the property was difficult, 3 phone calls not answered or messages replied. Our first viewing went well, we liked the property so arranged a second viewing. The Alsager branch manager did not turn up for this, no warning, no excuse and no apology. We should have seen this as a sign of things to come. We chased them and managed to rearrange a second viewing, we had an offer accepted and proceeded with our purchase. We applied for our mortgage and arranged a survey. Then Butters John Bee just stopped any form of communication. This was during the winter of 2020, all branches were shut and all staff were working from home. All we had were email and phone contacts. Maybe if we were able to walk into a branch we wouldn't have had the issues. Nevertheless, all other businesses and estate agents were working properly. If they were still selling houses then they were perfectly capable of answering phone calls or emails.We encountered a problem 2 months in when our solicitor confirmed that she had heard nothing from the sellers solicitor. It became apparent that the seller hadn't actually instructed anyone. To find out if the seller was indeed still looking to sell we tried to contact Butters. We had the Alsager Branch Managers phone number and over the period of a month we rang him 57 times and emailed him 33 times. He replied once, a text message to say he was in a meeting and would ring us back. We rang head office many times and we were put through to the Concierge service, who advised they would pass the message on. Again we received no reply. We rang the Crewe branch dozens of times and again had no response. We finally managed to get hold of the area managers mobile number, who at least tried to help, but told us she couldn't make the Branch Manager answer his phone. This went on and on over the course of the next 6 months. We were lied to about the house over and over again by Butters, we would be told one thing but when we spoke to our solicitor we would find out it was a complete lie. We were told the seller had health issues and learning difficulties, we were then told she moved solicitor 3 times. We had to track the Branch Manager down in the street, he told me his phone hadn't been working for the last few months, and obvious lie that a 16 year old would have been ashamed of. This was a Friday afternoon, he told me he would be in contact first thing on Monday morning. Again we heard nothing and had no response all the following two weeks. We later found out he'd gone on holiday and never had the intention to ring us. If an appropriate house within the area had come up within this time, naturally we would have pulled out of the purchase, but as we liked the house and the area we reluctantly carried on with the purchase.All in all, the process took 11 months to purchase a house that had no chain. And although we appreciate the seller may have had her difficulties, Butters John Bee offered her no support and were continually difficult, dismissive and rude to us. When the sale finally went through we never had an apology for the time they ghosted us, just excuses and passing the blame onto the seller. It became a running joke around Alsager how bad they have become. It seems like most people have had similar issues with Butters John Bee, and I would recommend everyone to avoid as much as possible.EDIT. In response to your reply...1. We purchased the property in August 2021 not August 2020.2. I sent an email months ago to the email address you've posted and as I expected I received no reply. Hence why I've posted this on a public platform.3. It was not just the branch manager that was the issue, as I've mentioned the entire communication process was awful.

Andrew · 28 June 2022

★★★★★ 1/5

Trustpilot

Mis-selling a property

I recently bought a share in a house in Nantwich. I was assured that there would be a shower screen on the bath and the shower head mounted above the bath. However, this is not the case so don't believe what you see in their brochure or if they show you a similar house as it will not be correct. Myself and my two neighbours were misled and mis-sold the properties, Extremely disappointed and quite angry

Keith · 26 November 2022

★★★★★ 3/5

Trustpilot

Service is improving

Have had a bad experience with BJB overall in the letting of my property, however, since been moved from Hanley to Crewe office and things have been much better. Been very impressed with my limited but productive contact with Marcin Strzelec. He has been very helpful even when not his remit to do so. Also has used his initiative on a small but necessary matter that I requested be completed.

Alison · 7 June 2023

★★★★★ 5/5

Trustpilot

BJB was helpful and I like their…

BJB was helpful and I like their professional online portal for tenants. Even though I had a bit of issues (beyond their control) along the process, Chelsea was very helpful and polite. I will recommend BJB to friends and families. Thanks a lot Chelsea.

Mr · 8 November 2019

★★★★★ 5/5

Trustpilot

Brilliant experience as a landlord so…

Brilliant experience as a landlord so far. We've been with BJB Wolverhampton brach for nearly 2 years and sll members of staff have been very helpful snd attentive. Specially we would like to give a special thanks to Luke and Elisha.Very pleased with the service.

Raj · 17 May 2019

★★★★★ 5/5

Trustpilot

Great experience working with from bjb…

Great experience working with from bjb (Crewe) lettings department. Michael Ferris has been very proactive in delivering a exemplary standard of customer service and his “can do” attitude to problem resolution is extremely refreshing in today’s challenging business environment - with thanks

Mark · 7 July 2020

★★★★★ 4/5

Trustpilot

Richard was brilliant with us and…

Richard was brilliant with us and deserves 5 stars, but overall we did have some problems with our move and dates not actually being the right ones but it in the end we are very happy with the house so 4 stars it is!

Jay · 29 September 2019

★★★★★ 5/5

Trustpilot

I would thoroughly recommend…

I would thoroughly recommend Congleton's Branch of Butters John Bee, all the staff are very friendly. Michael Ferris, manager of the Congleton Office was very pro-active, he gave me lots of help and advice and found me a suitable tenant for my apartment very quickly.

Lydia · 3 April 2019

★★★★★ 5/5

Trustpilot

Jenna was very help full with my…

Jenna was very help full with my application with my house that I was going to rent and was very help full getting it sorted for me so I would recommend her to any one who's is interested in renting some where to live

Bryan · 12 September 2019

★★★★★ 5/5

Trustpilot

Excellent service from BJB at Sandbach

Excellent service from BJB at Sandbach. Both Reuben and George kept us informed and up to date with proceedings every step of the way. Professional yet friendly; nothing was too much trouble. Would highly recommend.

Deborah · 19 December 2021

★★★★★ 1/5

Trustpilot

Deposit who?

We rented a house from BJB Jan 2020 - Jun 2021. During the process of getting everything sorted to move in they were absolutely amazing. As soon as we moved in, that very quickly stopped. Most maintenance requests sat unresolved for the entire tenancy, including issues like the roof and the boiler leaking; some requests they sent someone to deal with after a few months, but the person always said they needed specialist equipment and would be back in touch - which of course never happened.Worst of all is to this day we haven't heard anything about getting our deposit back, despite my housemate emailing and calling them about it several times over the past year. Every time it's "we'll chase that up for you" but all they ended up doing was block his number so now he can't even ring anymore.BJB is really out here stealing people's money and having 0 remorse about it. Can't recommend never renting from them enough.

Elena · 17 May 2022

★★★★★ 5/5

Trustpilot

A great estate agent would recommend

We bought a property being marketed by JBB Cannock and Andy and his team were just simply amazing. Nothing was too much trouble, everything was handled quickly and efficiently. I would recommend this company to anyone

Amanda · 3 October 2021

★★★★★ 5/5

Trustpilot

Marcin was a absolute legend with my…

Marcin was a absolute legend with my application, made everything straight forward and easy and does well for a young lad, well done marcin!!

Arron · 16 March 2023

★★★★★ 5/5

Trustpilot

Moving + Rebekka

We would just like to thank Rebekka at this time who has been fantastic with helping us consider moving during this time - she’s been on the ball with advice and worked so hard! Keep safe, you’re a superstar!Thanks, Tash + Danny.

Natasha · 5 May 2020

★★★★★ 1/5

Trustpilot

Incompetent

Incompetent - can't even carry out basic admin tasks or keep their own records up to date.

Mr · 25 June 2026

★★★★★ 5/5

Trustpilot

It's my first time renting a house out…

It's my first time renting a house out and I would highly recommend Corrie from the Crewe branch very helpful and friendly

Donna · 10 May 2023

★★★★★ 1/5

Trustpilot

2 months later and still no response...

The only reason I'm leaving any review at all is due to the fact that it's been 2 months and I've still heard nothing back from the Hanley branch besides a short call where they claimed the people I'd been emailing no longer worked with them or were conveniently on annual leave, but neglected to provide an alternative point of contact.The concierge team have been fantastic and have chased for a response on my behalf every time. The fact that the people in the Hanley branch don't even respond to their own concierge and property management teams is disgraceful. On countless occasions I've tried to confirm a move-out date, to which they responded in the short call I had with "We never had it in writing, so no". The property is also more than a month overdue its gas safety inspection, as its certificate expired in March. They said they'd contact me to arrange the inspection, but that never happened. They also excused the fact that the landlord allowed illegal entry into the property for someone without first informing me, and it wasn't until I got home from work to find my garden gate wide open and things inside the property moved, that I found out.The cherry-topper is the fact that they've sent me multiple 'Rent Arrears' letters claiming I owe money, but for a seemingly random amount. I pay my rent in full every month without fail, and have the bank statements to prove it. Roughly 20 attempts to call them in the last month or two and numerous emails sent, but still no answer. Absolutely shameful service.If only their concierge teams could replace this branch, then perhaps work would actually get done.Edit:You've made one attempt to contact me since the short call I had with a member of staff, and that was just a snarky email in a feeble attempt to dismiss the reported issues. I also asked about your complaints procedure, to which I was advised emailing you directly with a written statement - to which I had no response until 2 weeks later with your dismissal. I STILL don't have written confirmation regarding the threatening letters I've received, and STILL haven't got anywhere regarding the illegal entry into the property.But thank you for your desperate attempts to contact me over the last 2 months to get these issues resolved. My heroes.

Liam · 26 April 2022

★★★★★ 1/5

Trustpilot

No communication on their side

Tried to book a viewing with the Alsager branch. One employee answered the phone on Thursday and booked me a viewing at 4pm Monday, but when I've rung up today having not had any kind of confirmation message or email, the employee I spoke to today said this time was never an option. No apologies for the mix up either and made it seem like it was my fault! I appreciate they are busy at the moment, but there's no need to be rude about an error on their side!

Georgia · 25 April 2022

★★★★★ 1/5

Trustpilot

Shocking way of working

Shocking way of working! We viewed a property on Saturday last and we’re only the second ones to see it, we fell in love with the property immediately and put in a substantial offer way above the asking price and requested the vendor was informed immediately with a view to taking it off the market if accepted? I was told at the property by the agent that he would, I rang on Monday for some news on our bid only to be told that it hadn’t been submitted and wouldn’t be until they had got feedback from other viewings!! In other words they were promoting a bidding war! Long story short we missed out on the property of our dreams because they like playing God with peoples lives!! We might not have got the property even if they’d done as I’d asked but to lie to us and purposely withhold our bid until it suited them is immoral unethical and down right wrong! Another much better estate agent told me it was a shocking way to do business but that’s Bees for you!! We are still looking and purposely avoiding properties that are listed with this awful company!!!

Villaandy · 23 April 2022

★★★★★ 1/5

Trustpilot

Ignored - 3 x phone calls and 1 x email.

Friday 8/4/22 (10:09 hrs) Phoned to make viewing appointment. I was told call diverted to Concierge/HO as Longton branch didn't answer. Details taken and told Longton will call you back. No replyFriday 8/4/22 (13:52 hrs) Phoned to chase up viewing appointment. I was told call diverted to Concierge HO as Longton branch didn't answer. Details taken again and told Longton will call you back again. No reply (again)Sat 9/4/22 (16:30 hrs). Left email using the "Contact Us" option on BJB website. No replyMon 11/4/22 (09:38 - Nigel). Called for 3rd time to try to make appointment to view house. Once again call transferred to Concierge/HO (Nigel). Once again told Longton would be in touch shortly.Current date/time =11/4/22 (14:47) Still no reply to the three phone calls or the email message. Shoddy customer service at best. At worst it is simply disrespectful and rude.SummaryI know it is a sellers market at the moment, but that doesn't give you the right to give such poor service to prospective buyers. If you are planning on selling, you may wish to choice a different agent?

Martyn · 11 April 2022

★★★★★ 5/5

Trustpilot

Recently used Butters John Bee

Recently used Butters John Bee - Newcastle Under Lyme Branch to sell our house. We had a excellent service from start to finish, especially Teri Lawton who was fantastic. She chased everyone in the chain weekly and provided me with an update every time.

Rachel · 20 February 2019

★★★★★ 1/5

Trustpilot

Selling house

BJB sold our house on behalf of the landlord. They were atrocious from start to finish. Told us nothing, didn't answer emails and were unprofessional and unhelpful. The only contacts were to say when they had booked viewings for (didn't bother telling us they'd cancelled) and to stick a sold sign up outside the house, again not telling us. These caused extreme distress as we are both disabled, which they knew. Really poor.

EM · 7 January 2023