Connells Kettering reviews

★★★★★ 1/5

Google

My experience buying a house through Connells was incredibly complicated and stressful, largely due to a lack of communication and support throughout the process. I dealt with Hazel, who was unresponsive and unhelpful at key stages, leaving me chasing for updates that should have been provided proactively. What should have been a straightforward process turned into a frustrating one because of poor service. Would not recommend.

Ariyo · 10 September 2026

★★★★★ 5/5

Google

It was a great experience with Connells, especially Kyah wright, the one who assisted us for the entire process.she was so approachable and helpful.she acted as on behalf of us all throughout this process,especially when we were in the middle of a difficult situation, where she was very close to us and she had been very supportive.I really appreciate her being there for us and helping.

Nijo · 10 August 2026

★★★★★ 5/5

Google

I’m very happy that I chose Connells as the estate agent to sell my property. Everything was clear from the very beginning, and all the details were explained thoroughly. The team showed an excellent attitude throughout the process and were highly professional at every stage. Overall, it was an excellent experience with the service they provided. I’m a very happy customer and would gladly recommend them to anyone looking to sell their property.

Littlemix · 10 May 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

Kyah was absolutely the best agent I’ve ever worked with. She went above and beyond at every stage of the process, always keeping me informed and making everything feel smooth and stress free. Her level of dedication, responsiveness, and attention to detail is outstanding. I wouldn’t hesitate to recommend her to anyone.

Agnieszka · 10 June 2026

★★★★★ 5/5

Google

I would like to thank Tadas Orlovas (Lettings Manager) and Kyah Wright (Instructions Manager) at Connells Kettering branch for the excellent service they both provided during the letting and subsequent sale of my property in Kettering which has been particularly appreciated as I live overseas. I contacted Tadas in July 2023 as I had a number of rental issues which were difficult to deal with from overseas and Tadas immediately offered to manage the tenancy for me. He visited the property and scheduled a meeting with me to plan the repairs and refurbishments which were needed, provided quotations from contractors and established a good relationship with the tenants, so that the work was soon completed, He has been supportive and very easy to work with, and provided also me with good advice based on his years of experience in the property industry. As I wished to sell the property, Tadas introduced me to Kyah Wright who offered to manage the sales process for me. From our first conference call I felt that Kyah would be the perfect person to handle the sale for me as she has a friendly and enthusiastic personality and a very positive attitude. She is a good listener and understood my priority to sell the property as quickly as possible due to my living overseas, she visited the property straight away, provided a valuation and an action plan and immediately had the property on the market. After a brief period with some viewers but no buyers, she recommended the Modern Method of Auction with Iam-sold which I decided to try, and introduced me to Emma and Esme who managed my case for Iam-sold. This resulted in a large number of viewings and a bid which I have accepted which is thanks to the efforts of Kyah, Emma and Esme who worked together very well and proved to be an excellent team. I am grateful to Tadas and Kyah for the support they have provided me with and I am happy to record my thanks for all their efforts on my behalf, they have both been a pleasure to work with.

Robert · 10 October 2025

★★★★★ 5/5

Google

My experience with Darragh has been outstanding. From start to finish, Darragh was professional, friendly, and incredibly helpful. He took the time to answer all my questions. His knowledge about the property and the area was impressive. It’s rare to find someone as approachable and dedicated as Darragh. He has a very positive attitude and was very accommodating to my needs. He really understood what kind of flat would be most pleasing to me and sought out to find it. If you’re looking for someone who genuinely cares about providing excellent service, I highly recommend him. Thank you, Darragh, for making this experience so smooth and enjoyable!

Hala · 10 October 2025

★★★★★ 5/5

Google

Renting a home can be stressful, but Connells made the entire process smooth and hassle-free. From start to finish, their team was professional, efficient, and incredibly helpful. A special shoutout to Darragh, whose excellent customer service truly stood out. He was always responsive, guided me through every step, and made sure everything was handled seamlessly. His friendly and proactive approach made all the difference. Thanks to Connells, I moved into a beautiful new home without any issues. I highly recommend them to anyone looking for a reliable rental agency, especially if you get the chance to work with Darragh!

Cedric · 10 October 2025

★★★★★ 5/5

Google

Kyah and her team were so so amazing with us! We are first time buyers and they have been so helpful and patient with all the questions and worries about doing all of this process for the first time! We would definitely use Connells Kettering again! Thank you all so much!

Kiara · 10 February 2026

★★★★★ 5/5

Google

Professional, efficient and very helpful team. A whole range of services available to support landlords and tenants which ensures any potential issues are resolved quickly. Tadas and Darragh gone above and beyond in delivering great service and communication is always accurate and timely with promises always delivered. Thanks Tadas and the team for your continued help and support.

Temitope · 10 October 2025

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 1/5

Google

Very poor communication I had to ask them to put on the write up that I had off rd parking & as its a terraced house that should've been obvious. Then I had a viewing & they didn't have my key as one of the agents was off sick & she had the key.That is a serious breach of security.

Stuart · 17 September 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Darragh is very cool and an asset to Connells, you are very lucky to have him. I have really enjoyed our interactions during the rent to buy process, he treats you like a person rather than a transaction and he is really happy to answer questions and help. I’m really looking forward to moving to my new property.

Kerrie · 16 June 2025

★★★★★ 4/5

Google

Travis was very professional he showed us around a cottage giving us plenty of time to get the feel of the property. On our second vist equally wasn't rushed . Sarah was also very helpful when we had an issue with moving forward with this property

Barbara · 10 October 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 4/5

Google

We have dealt with Jenna she was very professionaand nothing was any trouble even when I was thick and didn't no how to do the paperwork she was great

Raymond · 9 October 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Kyah and team were fantastic - very helpful in keeping things moving

David · 10 June 2026

★★★★★ 5/5

Google

The experience that I had for the viewing recently was amazing, Darragh made sure we know everything about the apartment me and my partner we're viewing, gave helpful advice and also some quirky jokes which we really enjoyed, made it seem more real then over the top professionalism. Thanks again to Darragh for helping us out!

Titus · 25 April 2025

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026