Trusted Agent profile · Kent
Verified
★★★★★
1,582 reviews across 2 platforms
44-46 Queen Street, Ramsgate, Kent, CT11 9DZ
Miles and Barr's office in Kent, at 44-46 Queen Street, is rated 4.5 out of 5 across 1,582 reviews on two platforms, including 755 Google reviews rated 4.5.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotThe purchase of my property through…Miles & Barr - Folkestone.
The purchase of my property through Miles & Barr - Folkestone was a most positive experience. All the sales team members I came into contact with, be it by phone or in person, were responsive and professional. A shout-out has to go to the progressor, Emily Stickler, who kept me regularly informed every step of the way during a lengthy & at times, a frustrating, conveyancing process.
4/5
TrustpilotEveryone was very helpful & Debbie Mead…
Everyone was very helpful & Debbie Mead kept us in the loop as to what was going on at all times.
Thank you for sharing your experience, Anne. We're glad to hear that our team, in particular, Debbie, your sales progressor, was helpful and kept you informed throughout the process. We apologise if there were any aspects that did not meet your expectations. Please feel free to reach out to us if you'd like to discuss your experience further.
5/5
GoogleWe had a great experience viewing the property with Phil. He was friendly, professional, and very knowledgeable, taking the time to answer all of our questions without making us feel rushed or pressured. We would happily recommend Phil to anyone looking for a helpful and approachable estate agent.
5/5
TrustpilotBecky was very helpful in assisting…
Becky was very helpful in assisting with our first house purchase.
Thank you for sharing your experience, Danielle. We're delighted to hear that Becky provided such helpful support during your first house purchase. Our team is committed to delivering a seamless experience with professionalism and local expertise. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotExcellent service
Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure
Thank you, Tania, for your wonderful feedback. We're thrilled to hear that Emily provided excellent support and kept you informed throughout your move. Our goal is to ensure a smooth and efficient experience for our customers. We appreciate your recommendation and look forward to assisting you again in the future
5/5
GoogleMel has been brilliant and hugely helpful
Thank you for your feedback regarding our senior lettings negotiator, Mel. We are delighted to be able to help you find your new home.
5/5
TrustpilotGreat Experience
Great experience with Miles & Barr for our first house purchase. Louise was very helpful, and communication was efficient.
Thank you, Izzy, for sharing your wonderful experience with us. We're delighted to hear that Louise, your sales progressor, provided helpful support and that our communication was efficient. We always strive to put our clients first and deliver a seamless experience. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleI’ve been renting with this estate agent for the past eight years, and they’ve consistently provided outstanding service. The team is professional, knowledgeable, and always approachable, making every step of the process straightforward and stress-free. Their communication is excellent, and they’ve always gone the extra mile to help. I wouldn’t hesitate to recommend them to anyone looking for a reliable and trustworthy estate agent.
Thanks Paul, it’s been a pleasure having you as one of our tenants for so many years. All the best for the future from Darren, Andrea and the Team
5/5
TrustpilotA great company to purchase through
I purchased my new property through Miles and Barr. Their communication was great from beginning to end, they kept me well informed and explained the process clearly. Their sales progressor Denise was attentive, professional and reassuring. I would most definitely recommend.
We're happy to hear that your property purchase went smoothly. We appreciate your highlighting our clear communication and the reassurance provided during the process from your sales progressor, Denise. Thank you for recommending our services!
5/5
TrustpilotLouise was excellent
Louise was excellent! Communicative, polite, responsive. The whole team at Cliftonville office did a great job handling the sale from start to finish. Would highly recommend
We appreciate your kind words! We're so glad that Louise and the team provided excellent service throughout the sale. We value your recommendation!
5/5
TrustpilotCustomer driven attentiveness
A more than satisfactory experience both selling and buying through M&B. Good communication and support during the viewings and offers stages. And then once the sale and purchase was agreed, Debbie Thwaites from the sales progression team was indispensable, she ensured the transaction went as smoothly and as quickly as possible, and she shared the burden of the stress that comes with dealing with solicitors which made the whole experience a lot more pleasant. I would certainly consider using M&B again in the future.
5/5
GoogleMel is a calm, friendly and she's got a good sense of humour
Thank you for your kind words about our senior lettings negotiator, Mel. We appreciate you taking the time to leave your review and hope that you are very happy in your new home.
5/5
GoogleI have just sold my house the whole experience has been wonderful. From my valuation to final sale. I have been updated through out and reminded if I needed to do anything to move the sale along. Everyone I have spoken to have been very polite and knowledgeable. What a wonderful team Thank you for all your help with my sale.
Thank you so much for your kind review. We are delighted to hear you had such a positive experience from start to finish. It was a pleasure helping with your sale, and we really appreciate your lovely comments about the team. Wishing you all the best in your next chapter.
5/5
TrustpilotBig thank you to Becky & Giuseppe for…
Big thank you to Becky & Giuseppe for helping us get through the buying process, great communication throughout the journey
We're happy to hear that the buying process went smoothly for you. We appreciate your positive feedback regarding the communication provided during your journey.
5/5
TrustpilotDebbie the sales progressor at Miles…
Debbie the sales progressor at Miles and Barr Birchington is the best one I’ve known by far, she’s helpful, always answers messages asap and get things done, thanks Debbie!
5/5
GoogleGreat agents, great service. Shoutout to Harvey who handles all my requests and answered all my questions thoroughly.
Thank you for your kind feedback regarding our service. It is greatly appreciated and we will continue to ensure we are thorough with our responses to any questions you may have and help you find a property.
5/5
GoogleThank you to all the staff at Miles & Barr who were helpful, friendly, efficient and professional. Alice was a pleasure to deal with and nothing was too much for her. I would definitely recommend this company, they listened to what we asked for and were always there to answer any questions we had.
5/5
GoogleMiles and Barr have just supported me through the process of buying a property in Ramsgate. Staff at the Ramsgate branch were efficient and accessible and communicated with me at every step. Sophie Pardo, who did my initial viewings, was particularly friendly and helpful. She took the time to understand my needs and show me properties that met my criteria and was endlessly patient and encouraging. The staff helped to make the process go as smoothly as possible and the Welcome Box that came when I moved in was a really lovely touch. Thank you.
5/5
TrustpilotEmily was extremely pro-active in her…
Emily was extremely pro-active in her communication and we felt fully informed during the whole process.
Thank you for your wonderful feedback, Roy. We're delighted to hear that Emily's proactive communication kept you fully informed throughout the process.
5/5
GoogleHad a viewing this morning , must say very impressed with the young chap Stanley that showed us around the property. he was on his feet and knew what he was on about not messing around just straight to the point, a very nice bloke and easy to talk to making the viewing better than I have had in the past. The property was nice and the customer service miles and Barr have is impeccable. Thankyou very much
5/5
TrustpilotLouise and her team have been amazing…
Louise and her team have been amazing with helping us getting our house, thank you so much
We're so glad we could help you with your new home. Thank you for your kind words!
1/5
TrustpilotMiles and Barr The Tenant Fees Act 2019
Tell me, when is an estate agent not an estate agent? Anwser, when they are Miles and Barr. They share a symbiotic relationship with GOOD LORD that is just plain unlawful as I will explain. Miles and Barr Ramsgate, are a letting agent. My tenant is moving out. Stupidly he gave them a £276.00 holding deposit for a new rental (I do not know how much the months rent was going to be) He lost all that money when he failed the referencing GOOD LORD! The Tenant Fees Act 2019 was a law that was induced off the back of corrupt and unscrupulous people masking as genuine landlords and agencies. This Act states that a holding deposit can be no more that one weeks rent at at time. If it is it is, 'An unlawfully retained holding deposit.' One would assume then that the Miles and Barr rentals team would follow this law as a matter of protocol moreover they should have told my soon to be ex-tenant he would lose he's money, after all would they of not had previous knowledge of this happening to prior renters? The next thing that happened was quite extraordinary. Miles and Barr manipulated my tenant and sought to exploit me in a classic case of gaslighting (The Equality Act 2010, Direct Discrimination) They coached him on how not to pay hes last months rent to me. So, lets summarise. Miles and Barr robbed my tenant of £276.00 and then coached him on how to knock me for half a months rent ( like good cop, bad cop) It's just the plain exploitation of the poor and needy. My tenant then started behaving atrociously as Miles and Barr fed him a diatribe of garbage. As i tried to warn my tenant that he was being advised wrongly, he said "My agent has told me I have done everything by the book." Interesting. I have all the evidence on my phone. I have the letter that my tenant said was for the council (now I know it was Miles and Barr coaching them through a made up tenancy agreement. I have my evidence. There is little to say of you. The less the better.
We are sorry to hear of the difficulties you are having with your tenant. Although you do not rent your property to the mentioned tenant through Miles and Barr, we have tried to assist you to resolve the issues that you are experiencing with your tenants finding a new property to move to. The only involvement we have had is through their recent application to rent a property with Miles and Barr. The referencing company failed your tenant’s referencing checks and as a goodwill gesture, we have refunded the holding fee back to your tenants and we retain no further monies from you or your tenant. We understand you are now experiencing issues with your tenant because of them not being able to rent a property from Miles & Barr, which is outside of our control. We wish you all the best and hope that your current letting agent can guide you through what to do next.
5/5
TrustpilotFantastic team @ Miles & Barr Whitstable
Miles & Barr are such a great team of people to work with. From my first viewings I felt I was in good hands. All super nice people. Very knowledgeable of the area. Nothing was too much trouble for any of them. Annie did a fantastic job as Sales Progressor working well together we got there. Sophie, Megan, Harriet and Adam all made it happen, thank you for being a great team providing exceptional service along the way.
Thank you so much for your kind words, Margaret. We're thrilled to hear that you felt in good hands with our customer-centric team, especially Annie, Sophie, Megan, Harriet, and Adam. Your trust means a lot to us, and we look forward to providing you with exceptional service again in the future. Thank you again for your feedback!
5/5
GoogleWe had a really positive experience with the team during our recent house purchase, Archie in particular was excellent. Their communication was clear throughout, and they were always quick to ask the owner any additional questions we had and come back to us with clear answers. They helped make the process much smoother and less stressful. Highly recommended.
Thanks so much for the lovely review and we hope you are really happy in your new home. I will give Archie a big pat on the back 🏡 …
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