Every review we hold for the Paddock Wood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMark from customer care (Essex…
Mark from customer care (Essex division) was absolutely amazing. He completed his work to such a high standard and was very tidy. Thank you again Mark!
Georgia · 19 February 2026
Agent replied · 23 February 2026
Thank you so much for your lovely feedback. We're delighted to hear that Mark provided such excellent support and completed the work to a high standard. Your kind words will be passed on to him.
We really appreciate you taking the time to share your experience, and we're glad everything was left clean, tidy, and to your satisfaction.
Lucy
★★★★★ 5/5
TrustpilotGreat Service
I would like to thank Charles Church Development to help me to buy my dream home especially to Lauren Lancaster.She was so helpful throughout the journey and from viewing to the key release - it only took 4-5 weeks of processing and prompt reply from Lauren helped a lot during the process.We viewed the property on 2nd of March and got the keys on 12th April. Thanks for the great service, best Home and the new home Gift package ,5% deposit contribution, £5000 discount and so on...😊Great Team!!!
Reshma · 25 April 2024
Agent replied · 12 June 2024
Dear Reshma, Thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Best wishes, Ada
★★★★★ 3/5
TrustpilotMoving recently their Broadway Rainham…
Moving recently their Broadway Rainham property. At the beginning there are problems one after another. There are water leaking from the shower, tiles broken. Lot's of issues. Several people come and see but nothing resolved. At the end we have a guy called Simon who do the work. He seems very pleasant and nice guy. He is trying to resolving the issue. Hopefully he will do that. But I suggest persimmon should be better communication between their customers and customer service agent. Sometimes I feel ignored.
Md · 24 April 2024
Agent replied · 12 June 2024
Hello Mr Arafin,I am very sorry to hear of the difficulties you are currently experiencing, this is not the type of review we would like to receive. For your concerns to be addressed by the relevant team, we have requested further additional information via Trustpilot and would appreciate if you could provide your contact details and full address.Best wishes,Emmy
★★★★★ 5/5
TrustpilotBrilliant experience and aftercare!
Diane, Joss and the rest of the site team have been amazing and are always so accommodating.
Victoria · 30 April 2026
Agent replied · 4 June 2026
Dear Victoria,
Thank you for your lovely feedback. We’re pleased to hear that Diane, Joss, and the wider team have been so accommodating and professional, and that your snagging items were handled efficiently. It’s great to know you’ve had such a positive experience from start to finish, and we really appreciate your recommendation of Charles Church.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotSt Wilfrid View Ripon
We purchased the house remotely. From the initial consultation to completion, Liz made so much effort to make sure our transaction went smoothly. We are happy with the house too and the site manager was prompt in responding any request. Our family are now happily settled here after moving from another side of the country.Zelda&Phil
Zelda · 8 July 2022
Agent replied · 12 June 2024
Hi Zelda and Phil, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received while purchasing your home remotely. Wishing you many happy and healthy years in your new home.Best wishes, Zoe.
★★★★★ 4/5
TrustpilotVery satisfied with all staff
Very satisfied with all staff, showhome, getting good information regularly. House is very good with backup staff on hand should you need them for any problem.
Phyl · 23 September 2025
★★★★★ 5/5
TrustpilotPrince's Park
Thank you to Sophie, for your professional help and guidance in helping Mum & Dad reserve their new home
Paula · 23 November 2024
Agent replied · 26 December 2024
Good morning Paula, thank you for taking the time to leave this wonderful review for the team at Prince's Park. We would love to be able to identify your parents, so we can pass on their/your gratitude with the team. You will find that we have requested further information via Trustpilot to enable us to do so. We wish your parents many happy years in their new home.Kind regards,Rose
★★★★★ 5/5
TrustpilotEverything so far has been really clear…
Everything so far has been really clear and the guys at Dunchurch fields have been super helpful.
Thomas · 25 April 2026
Agent replied · 4 June 2026
We're happy to hear that everything has been clear and the team has been helpful. We appreciate your positive feedback, thank you.
★★★★★ 5/5
TrustpilotWe moved into our new Charles Church…
We moved into our new Charles Church home at Mascalls Grange in Tunbridge Wells, Paddock Wood and the whole experience has been amazing. Darren via WhatsApp and the sales ladies have done an amazing job at addressing any questions or concerns we had through the process and any issues we've raised have been heard and addressed. When we moved, Rob has also action any issues we raised immediately. From the house reservation all the way to completion they’ve been amazing. They are available for any question and contactable whenever needed, not to mention the fact of their builds are good quality. Both us and the children's like the house.Thank you again! Would definitely recommend.
Balla · 6 April 2024
Agent replied · 12 June 2024
Hello Balla,I would like to start off by saying thank you for such a lovely review and your recommendation. We always aim to ensure that our customers receive the best customer service when buying a new home, so it is great to hear of your outstanding experience. I will gladly pass your kind words on to Darren, Rob and the team. Wishing you many years of memory making in your new home.Best wishes,Emmy
★★★★★ 1/5
TrustpilotPlease do not buy from these
lease please do not buy of these people we’ve been in our house 2 years and had problem after problem. They will lie to you to get a sale. Most recent on going issue we have a bedroom that is so cold in the winter you cannot sleep in it. Yet they refuse to fit insulation boards and the insurance certificate is useless as they just agree with developers and agree the house is built to specification. Specification doesn’t mean it’s right. They also lied and said we will get an electric car charger but all we have is a normal house hold 3 pin socket. If it’s to spec they have lied at the point of sale. Took me over a year to get my flooring corrected . This is only the half of it
Rapinder · 4 April 2024
Agent replied · 12 June 2024
Hello Rapinder,Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of the difficulties you are experiencing. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your plot number, development and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes,Emmy
★★★★★ 5/5
TrustpilotPrinces park rackheath
Site manager Joe at Princes park in Rackheath has personally made the process of moving in to a new build property a stress free experience by providing an outstanding level of customer service, I would recommend moving to princesses park to anyone based on the support from him alone! In response to the reply from Charles Church, my name is Sam and we purchased plot 71
S · 20 November 2024
Agent replied · 26 December 2024
Hi, Thank you for taking the time to leave your review for Joe. We would love to share this with the regional team. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your full address and contact details.Best wishes,Mia
★★★★★ 5/5
TrustpilotMascalls Grange
Cannot fault Charles Church (Mascalls Grange) one bit, from the get go all the way to completion they’ve been brilliant. The site manager has kept us up to date with pictures all the time whenever any progress has been made. They are available for any question and contactable whenever needed, not to mention the fact of their builds. We are in love with our house and we wouldn’t recommend anyone else but Charles Church. Thank you again! Would definitely recommend to use this company.
Brad · 19 March 2024
Agent replied · 12 June 2024
Hi Brad, Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to the team, they'll be delighted. We wish you many years of hapiness in your new home.Best wishes,Mia
★★★★★ 1/5
TrustpilotMascalls Grange Paddock Wood
It started off so well, now it’s a joke:Trespass and safety issues across my private property from day one, no one really cares and they even went around to my neighbours stirring it up which has made things worse - the customer services man is exhausting - it’s a tit for tat whatsapp extravaganza! He even suggested I should suck it up as Persimmon will make redundancies. Guess he’s first on the list!Unbelievably…..he then asked me to lie about completion of snagging - to make sure he hit his bonus targets. Don’t worry he said - you’ve got a two year warranty. I may have, but these items are SNAGGING 😂 When I challenged this he tried to make me feel bad about it. Again - a tiresome whatsapp tit for tat conversation whilst I’m trying to work and pay for this house. Exhausting.And two months in - still no rear garden turf as promised on day one. Have been living in a mud bath out there - but don’t worry the empty property next door had their turf laid so it can be enjoyed by no one 🤪So many minor issues that there isn’t enough characters on here to tell you. Water pressure so low, hot water for about 15 mins at a time - so luxury long showers in the bathroom here are not possible 😂 I could go on …Buyer - Beware!
Julie · 19 March 2024
Agent replied · 12 June 2024
Thank you for your feedback which will be communicated to our regional team for an internal review. Our Customer Care team is keen on resolving your concerns and are looking at the possible options on how to prevent the foot traffic to the side of your home. They will respond to your email today.
★★★★★ 5/5
TrustpilotReliable good company
Everyone at Festival Park has been very helpful, nothing too much trouble.House finished to a high standard. We would recommend Charles Church to anyone looking to purchase a new build.
Mrs · 26 April 2024
Agent replied · 12 June 2024
Dear Mr Day,At Charles Church, providing exceptional service is at the core of what we do, and it's wonderful to receive such positive feedback. We really value your trust and confidence in our team.Thank you,Lucy
★★★★★ 5/5
TrustpilotBought a House on the St Wilfred's…
Bought a House on the St Wilfred's estate in Ripon, the process was easy, I was and have been so impressed with the after care service as all snags were dealt with quickly. I would also like to mention the site team and in particular Steven the site manager who was excellent. Stewart
Stewart · 30 June 2022
Agent replied · 12 June 2024
Hi Stewart,Thanks so much for your lovely review. I'd really like to pass on your comments to Steven and the team, who will be thrilled to hear. Where we cannot identify you on our system we have asked Trustpilot to reach out for some further details, would it be possible to confirm your full name, plot number and email.Best Wishes,Mia
★★★★★ 5/5
TrustpilotSteve is a very helpful staff
Steve is a very helpful staff. He reposnses to our request quickly and finished the job perfectly. Additionally, he is a very funny guy. Nice to meet him again.
Joe · 7 May 2024
Agent replied · 12 June 2024
Hi Joe, Thank you so much for your review. We are delighted to hear of the service you have received. We would like to share your feedback with the regional team. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your full name, contact details, along with your plot number and development. Best wishes,Kat
★★★★★ 5/5
TrustpilotBuying made easy at Rackheath was made…
Buying the houses at Rackheath was made very easy the girls in the office have been outstanding very helpful and always cheerful
Kenneth · 3 September 2024
Agent replied · 26 October 2024
Hi Kenneth,Thank you for sharing the start of your new home journey with Charles Church Homes. We are really pleased to hear you have been so well looked after by the team at Prince's Park, and we would love to hear from you again once you’re all settled in.Best wishes,Mia
★★★★★ 5/5
TrustpilotSuch great support !
The whole process was great.Francesca kept me informed at every stage and Steve has been so helpful since I moved into my lovely new home.
Customer · 3 July 2024
Agent replied · 12 June 2024
Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Francesca who will be delighted to hear.Lucy
★★★★★ 1/5
TrustpilotFairway View - Plot 366 - woeful aftercare
We initially left a five star review as the sales experience was excellent.
Holly · 5 May 2026
Agent replied · 4 June 2026
Dear Holly,
We are very sorry to hear about your experience and appreciate you bringing this to our attention. We will pass your comments on to the relevant team and request that they contact you directly to discuss this further.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotIt's ours, we don't give it back!
Our moving day was seamless, we was greeted by Shelley with our keys, 😃😃
Mr · 27 April 2026
Agent replied · 4 June 2026
Thank you for sharing such a wonderful review. We’re delighted your moving day was seamless, and that Shelley gave you such a warm welcome. It’s fantastic to hear how much Caroline and the whole team supported you throughout the journey. We’re thrilled you’re enjoying your new home and its amazing view.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotMark has been great and really helpful
Mark has been great and really helpful. Had everything done as asked. Plot 83
Tayyab · 19 December 2024
Agent replied · 26 December 2024
Good afternoon, thank you for taking the time to leave a 5* review. We shall ensure that Mark gets to see your comments.Kind regards,Rose
★★★★★ 5/5
TrustpilotThis is a review of the sales office at…
This is a review of the sales office at Templegate which I visited today.
P · 23 April 2026
Agent replied · 4 June 2026
We're glad you enjoyed your visit to the sales office. It's great to hear that you found the signage and site satisfactory. We appreciate your positive comments regarding Kerry and the team. Thank you for your feedback.
★★★★★ 5/5
TrustpilotHarlestone Grange Northamptonshire
We recently purchased a new build with Charles Church, and I cannot speak highly enough of our site manager, Dempsey. From start to finish, he has been absolutely fantastic.
M · 19 December 2025
Agent replied · 25 December 2025
We’re delighted to hear how pleased you are with your new home.
It’s wonderful to hear the recognition you’ve given to Dempsey. We’re incredibly proud to have team members who genuinely care about homeowners and go the extra mile
We’ll make sure your kind words are passed on to Dempsey and the wider team.
Holly
★★★★★ 1/5
TrustpilotPoor workmanship. Bad after care!
Staff lovely when buying home but as soon as deal is done and moved in they don’t want to know. Get fobbed off to aftercare team who are useless. Take forever to reply. No urgency. Kitchen has not being sealed properly and has pvc peeling off in areas where there is no sealant. Poor workmanship! Still in warranty and don’t want to know.
Harley · 22 November 2024
Agent replied · 26 December 2024
Dear Harley, We take all feedback seriously and are sorry to hear that you have been disappointed with your experience so far. We shall share your review with the relevant team and ask them to make contact with you directly to enable the issues raised to be looked into.Kind regards, Ada
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