Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional, responsive, and easy to deal with from start to finish
I recently worked with John and Guy at Winkworth and had a very positive experience throughout the process. Both were professional, responsive, and easy to deal with from start to finish. Their communication was excellent, and they provided clear guidance at every stage. I would happily recommend Winkworth, and particularly John and Guy, to anyone looking for a knowledgeable and reliable estate agent.
Benjamin · 4 June 2026
Agent replied · 22 September 2026
Thank you for your wonderful 5-star review, Benjamin. We're delighted to hear you had a great experience at the Greenwich office.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
We look forward to welcoming you back and assisting you again in the future.
★★★★★ 5/5
TrustpilotExcellent communication and progression service instrumental in ensuring we secured our forever home
From viewing our first house, to finding our forever home, John knew exactly what we were looking for. He did a great job communicating with us and the vendors and we always knew where we stood throughout the process. The team at Winkworth work as one, as demonstrated by Guy who was the one who communicated our offer to the vendors in John’s absence. During the conveyancing process, the team excelled at liaising with all parties in the chain and Guy was instrumental in ensuring successful completion before Christmas. We would not hesitate to use Winkworth in the future, their service stood out compared to other estate agents we have dealt with.
Pritesh · 23 December 2025
Agent replied · 24 May 2026
Thank you so much for taking the time to leave an excellent review. We appreciate your support and are here if you need anything in the future.
★★★★★ 5/5
TrustpilotAaron and his team at Winkworths Kensal…
Aaron and his team at Winkworths Kensal Rise came highly recommended so I initially approached him just to compare the rental market just for peace of mind as I was on the cusp of renewing my existing arrangement. I quickly realised I had not been enjoying his level of professionalism and was comparing "apples to pears" and quickly had a change of heart!
Helen · 29 April 2026
Agent replied · 24 May 2026
We’re delighted to hear you had a 5-star experience at Kensal Rise, Helen. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 5/5
GoogleWe had a very pleasant flat search experience with Winkworth Notting Hill. Izzie very quickly understood our brief and was helpful and accommodating in arranging viewings to suit our schedules. Izzie was always polite and punctual throughout our dealings with her and definitely inspired confidence that she was committed to helping us find our next home!
Linda · 3 April 2026
Agent replied · 17 April 2026
Dear Linda, thank you so much for the incredibly kind words about our office but especially Izzie. We appreciate it a lot!
★★★★★ 5/5
TrustpilotJohn and Guy were really so helpful
John and Guy were really so helpful to me as a first time buyer, organising multiple viewings for me at the flat, helping me to measure walls, answering all my many emails, chasing for updates from solicitors, and being so helpful when the solicitors went radio silent on the days leading up to exchange. Really reduced stress levels knowing that I could give them a call/email to chase things from their side.
Grace · 21 July 2026
★★★★★ 5/5
GoogleWorking with Izzie Miners was fantastic from start to finish. She was professional, responsive, and incredibly helpful throughout the entire process. Izzie made everything feel straightforward and stress-free, and her knowledge of the Notting Hill market was invaluable.
I’d happily recommend her to anyone looking to buy or rent in Notting Hill. Thanks again, Izzie!
Zoe · 16 March 2026
Agent replied · 17 April 2026
Dear Zoe, thank you very much for your incredibly kind words about Izzie! We are so happy that the process was straightforward and stress-free, and we would be delighted to help you further in the future.
★★★★★ 5/5
TrustpilotExcellent service
Guy and John were both incredibly helpful throughout our sale and purchase process. They kept us updated and informed, made themselves available when we needed to speak and worked incredibly hard under tight timescales to get our sale and purchase over the line. They were honest and transparent with us throughout and we are very grateful for all their hard work.
G · 28 August 2026
★★★★★ 5/5
TrustpilotA huge thanks to Toby and his team for…
A huge thanks to Toby and his team for the sale of my flat in Brighton, it was extremely stressful but Toby was always reassuring honest and very professional at all times. I bought my flat through Winkworth in 2022 and I did not hesitate in using Toby once again for the sale. Again thank you.
Kate · 4 February 2026
Agent replied · 22 February 2026
Thank you so much, Kate, for taking the time to leave such a great rating. We truly appreciate your business and your support. Please don’t hesitate to reach out if there’s ever anything we can help with in the future.
★★★★★ 5/5
TrustpilotThanks Dan!
Dan Hosseini was so helpful in our flat buying process in Stoke Newington. We called and emailed with so many questions over the many months and he was always so happy to help and super thorough. Thank you so much Dan!
Aleah · 4 March 2026
Agent replied · 20 March 2026
Thank you for your lovely feedback, Aleah. We really appreciate you taking the time to share your experience with us. We’re delighted that Dan from the Stoke Newington office made such a great impression - they are a valued part of our team. We hope to have the pleasure of working with you again in the future.
★★★★★ 5/5
GoogleWinkworth Notting Hill (and especially Kylie) have been absolutely brilliant throughout our whole tenancy. She’s incredibly helpful, always quick to respond, and consistently goes above and beyond. Really appreciate her support, highly recommended!
Ben · 16 March 2026
Agent replied · 17 April 2026
Dear Ben, thank you so much for your kind and lovely words about the team and especially Kylie! Always super happy to help, we appreciate it.
★★★★★ 5/5
TrustpilotI am a landlord in the Willesden Green…
I am a landlord in the Willesden Green area many years and would like to give a positive review of the superb service I receive from the Winkworth. The team in the Kensal Rise and Queens Park office are always extremely supportive and always on hand to provide guidance especially with the current changes in the private rental sector. This service extends to dealing with any maintenance issues, prompt statement sending and tenant changeover, so basically the whole package for a landlord. I would also like to give a name mention of my main contacts at the office, Aaron, Fabian, Stanislava, Michael and Yanick who are always so pleasant and accommodating to do business with.
Mark · 22 March 2026
Agent replied · 24 October 2024
We’re delighted to hear you had a 5-star experience at the Kensal Rise and Queen's Park offices Mark. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 1/5
TrustpilotAvoid this agency if you value your…
Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.
Bettina · 24 May 2026
Agent replied · 22 September 2026
Dear Bettina,
Thank you for taking the time to share your feedback. We are sorry to learn that you are dissatisfied with your experience with the Shepherd’s Bush office.
We understand that you have raised concerns regarding the tenancy deposit process and associated documentation. As these matters are currently being addressed through the office’s formal complaints procedure, we are unable to comment in detail on the specifics within a public forum at this stage.
Winkworth offices are independently owned and operated franchises, and your concerns have been referred directly to the Franchisees of the Shepherd’s Bush office for investigation and response in accordance with the company’s complaints procedure.
Kind regards,
★★★★★ 5/5
TrustpilotFabian is great!
Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you
R · 7 May 2026
Agent replied · 24 May 2026
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future.
★★★★★ 5/5
GoogleI could not recommend Winkworth NH highly enough, by far and away the best experience I've ever had as a renter. The property management team (and particularly Kylie Wright) are responsive, efficient, friendly and (rarest of all) empathetic. Have just moved out of a flat managed by them after a 7.5yrs and cannot recall a single instance when the team at Winkworth have been anything other than absolutely outstanding! My only regret is that this review is capped at 5 stars.
Oliver · 27 July 2024
Agent replied · 24 October 2024
Thank you so much Oliver for your kind words about Kylie and the rest of the team. We are delighted that you have had a good 7.5 years with us and hope that we can help you again in the future. You know where we are should you need us again. Many thanks Oliver!
★★★★★ 5/5
TrustpilotWinkworth and Arrun…thank you
Winkworth were really helpful during my property search. Arrun Padda was especially responsive to support the search over a number of weeks across a wide area. Arrun was flexible with time, showed high quality property listings to me, and was prompt to help communication with landlords. This stood out to me all while he maintained a relatable yet professional manner and I really appreciated his work. If I’m searching for properties again I’d be reassured to have Arrun’s help at Winkworth.
Che · 8 September 2025
★★★★★ 5/5
GoogleI cannot recommend Winkworth highly enough. We have been letting through them for over 10 years and recently sold though them.
Lucinda Richardson and her team looked after our letting with a professional, efficient and calm approach. When finding new tenants they constantly kept us up to date. Their pricing advice was always good and almost without exception we achieved the rents they suggested.
Very useful advice was also given on making the flat more appealing.
When we decided to sell Charles Erwin and Michael Gunnell were excellent guides and advisors. Our decision to sell was a bit sudden and they responded very rapidly and managed to find many potential buyers with astonishing speed. Once we had an offer they managed the process with reassurance and helpful advice. Like their letting colleagues they kept us up to date at every stage and always had time to take calls from us or answer emails.
Whether you are letting or selling you will be in the safe and friendly hands of people who treat you as individuals with your own needs and requirements.
Roderick · 23 May 2024
Agent replied · 24 October 2024
Thank you so much Roderick, how incredibly kind of you! It has been an absolute pleasure to be your letting agent for so long and so pleased we managed to help you on the sales side too so it's really gone full circle! You know where we are if you ever need us again, and all the best from everyone here!
★★★★★ 5/5
TrustpilotAmir Shafi is a star
Amir Shafi is a star! He is very quick in response and diligent. He is very good at finding out the needs of his clients and providing appropriate solutions. He is really reliable.
Masahiko · 23 December 2025
Agent replied · 24 May 2026
We're happy to see that you had a 5-Star experience at Winkworth Hendon. Thanks for sharing your feedback.
★★★★★ 5/5
GoogleVery positive experience dealing with Kylie and the team. Its only been a few months into my tenancy, but very pleased thus far
Eddie · 16 March 2026
Agent replied · 17 April 2026
Dear Eddie, thank you very much for the kind words about Kylie and the team, and we are super happy that things are going well with your new flat!
★★★★★ 1/5
TrustpilotNO ELECTRICITY FOR 3 DAYS
I am extremely disappointed with my experience renting through Winkworth. When I moved into my new flat, the agent failed to provide me with the gas card/key. I moved here from the US so I did not know that was something that I needed. As a result, my electricity was cut off for almost three days during my very first weekend in the property. I had no light, no heating, and no hot water for close to 72 hours.
Rainice · 12 December 2025
Agent replied · 23 December 2025
Good morning Rainice,
At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences.
All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.
Thank you in advance.
Kind regards,
Winkworth Client Relations
★★★★★ 5/5
GoogleCristina and Izzy were absolutely amazing at helping me and my sister find our flat! Both were super responsive and helpful with our millions of questions, and they made the entire experience so easy. Can’t recommend them enough!! Thank you both so so much! 💓 xx …
S · 16 April 2026
★★★★★ 5/5
TrustpilotVery positive experience
Very positive experience - John and Guy were both very helpful throughout the process. They were regularly checking in with me and the seller if things are on track and were answering my questions. I was part of the chain, the sale process involved multiple parties and they brought it to a successful end despite few challenges on the way. I highly recommend.
Anna · 2 December 2024
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotA great team to deal with
Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.
Mr · 7 September 2026
★★★★★ 1/5
TrustpilotMade me pay for postage
They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter
Lauren · 4 March 2026
Agent replied · 20 March 2026
At Winkworth we are always disappointed to receive a review such as yours, and we’re sorry to hear about your experience, Lauren. As all Winkworth offices are independently owned and operated, if you’re able to update your review with the details of the specific office you dealt with, we would be happy to look into your concerns further. Thank you in advance.
★★★★★ 5/5
GoogleJust an overdue thank you to Lucinda and team who have been managing my property for several years, always with exceptional care and professionalism. And to Kylie in particular, who goes above and beyond in looking after my property day-to-day.
Rahil · 18 July 2025
Agent replied · 9 August 2025
Dear Rahil, thank you so much for your kind words about Lucinda, Kylie and the rest of the team. We truly appreciate your words and it is a pleasure to be acting on your behalf! Best wishes, the team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
