Walton Residential Kensington and Chelsea reviews

★★★★★ 5/5

Google

Rented a property with Walton Residential for over 2 years (after being a flat renter in London for close to 15!) and had a pleasant experience with the whole process (thank you so much Pat!) : all interactions were very respectful and empathic, issues within the flat during the tenancy were dealt with very efficiently, the exit process was run very fairly too. To be clear to landlords, I am NOT saying Walton was lenient to us, tenants - among others, there was quite some negotiating involved or we've seen our tenancy conditions on renewal adjusted to reflect the market conditions at the time. But everything was done with a personal, fair and sensible approach., which was very appreciated

Emmanuel · 23 March 2024

★★★★★ 5/5

Google

I rented a property with Walton Residential and I had nothing but a good experience. After having rented with multiple well known agencies in London, I was surpised by the personal aproach I received from Pat. From the beggining when I showed interest in the property, throughout my renting and at the end of the tenancy, my queries were resolve promptly. They have a very user friendly system to report faults, and the only time I needed to get something fixed, this was done within two days. Also, I really appreciated that I was not harashed to sign the contract and pay the deposit immediately after having my offer accepted, which is something that I have experience with bigger agencies. I was also offered a very fair rental increase, considering how crazy the London market had got in the last year, which allowed me to continue living in the flat before I completed my sale. At the end of my tenancy, I got given a detailed list of what was expected in regards to end of tenancy, including cleaning, which was very useful. Needless to say, my deposit was returned in full and I had no issues at all. Overall, I would completely recommend renting with Walton Residential if they have a property of your interest. I had a great experience and I would deffinetly rent with them again if I needed to in the future.

Maria · 24 March 2023

★★★★★ 1/5

Google

Stayed in an apartment under management of Walton for over 2 years. No problems at all during the tenancy but when it came time to discuss the deposit return the Management agent was making unreasonable demands and threatening that, if we didn't settle for a (large) amount that more costs would be added. Ultimately almost all the deposit was recovered by the tenants after the dispute services. Walton wasted a lot of our (and their) time with back-and-forth over the same points and did not appear to try and be constructive until it was realised that trying to intimidate us didn't work.

Ivan · 25 March 2018

★★★★★ 1/5

Google

My case is very similar to the one described earlier from Mr Greenwood. No problems while living in the apartment, but they requested an unreasonable amount of money from the deposit saying if I don't pay the money asked, the next step would be ADR (alternative dispute resolution) service. Once I said I am ok with that, they suddenly decided to return most of the money from the deposit. We spent more than a month with almost daily communication making circles and it was only after they realised I wasn't scared to proceed with ADR, they decided to return almost all of the deposit.

Faye · 25 March 2018

★★★★★ 1/5

Trustpilot

Horrific Experience

Although I have dealt with a number of unprofessional and unethical letting agents through the years, the "person" I had to deal with at Walton Residential took matters to a disturbing new low. Rude, not responsive, grossly unprofessional, deceptive and unethical.

John · 21 October 2021

★★★★★ 5/5

Google

Having used several property management firms in London (and been consistency disappointed) it is a delight to be able to review the team at Walton so highly - have been happy to recommend to colleagues and investors alike in the past and recommend publicly here.

Marcus · 25 March 2019

★★★★★ 1/5

Google

The managing director withheld my holding deposit illegally (625 Pounds) and would only return half, claiming it cost her 312.5 pounds to reference me, I would not recommend this agency to anyone.

Bashar · 24 March 2020

★★★★★ 1/5

Google

One of the worst agencies i ever dealt with

Suad · 24 March 2023

★★★★★ 5/5

Google

Walton Residential provided an excellent and efficient service from start to finish. Highly recommended !

Pete · 25 March 2019

★★★★★ 5/5

Google

Rating only, no written review.

Sophie · 25 March 2019