Marsh & Parsons Kensington reviews in Kensington and Chelsea

★★★★★ 2/5

Google

Horrendous unscrupulous company who hire contractors and then absolve themselves of any responsibility for their faulty workmanship. My flat has been out of use for two months since they flooded it. Engage this firm at your peril.

Ka · 10 July 2026

★★★★★ 5/5

Google

I had such a great experience with John at Marsh & Parsons. He was so polite, genuinely happy (which makes such a difference!), and incredibly professional throughout. He really went out of his way to help me find the right place and was always on top of everything. It’s rare to come across someone in the property world who makes the process feel so easy and positive. Highly recommend working with him! THANKS AGAIN!

Dan · 1 September 2025

★★★★★ 5/5

Trustpilot

We’ve had a good experience with Marsh…

We’ve had a good experience with Marsh and Parsons. Thanks to Debbie Lewis for managing the property for us.

Sarah · 22 July 2026

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa, outstanding M&P Manager

Elisabeth Ppasa is an outstanding property manager. We have worked with her both as landlords and tenants. She is extremely professional, highly dedicated, always responsive and takes ownership of any issue that arises, no matter how complicated. In short, tenants and landlords alike can be confident they are in a safe pair of hands with her. A rare commodity in the property management space.

Tsegaye · 26 February 2024

★★★★★ 5/5

Trustpilot

I rent my flat out with Marsh and…

I rent my flat out with Marsh and Parsons and they are so professional to deal with. They give a very good service which is a real peace of mind.

Jez · 21 August 2026

★★★★★ 5/5

Trustpilot

Please to deal with

Special mention to Phoebe Negueroles - she is very quick to deal with any queries and questions we may have, and puts us as tenants at ease - which is all we could really ask for.For someone who asks a lot of questions, it's really lovely to have a managing agent that takes action.So thank you Phoebe, people like you give Marsh and Parsons its good name.

Charl · 19 December 2023

★★★★★ 5/5

Trustpilot

I have rented my property through Marsh…

I have rented my property through Marsh & Parsons for the last 3 years. I am especially happy with the property management team given that I live abroad. They respond to queries from my tenants and from my promptly and always provide detailed information about any issue. Big endorsement for the Hammersmith property management team, especially Kisha Quintas.

Natalia · 22 August 2025

★★★★★ 5/5

Trustpilot

Ash Hutchings Review

Ash Hutchings from the Head Branch of M&P was super helpful in a Change of Occupancy process I was doing. There were many delays in the process for various different reasons and Ash made it his mission to keep the process moving quickly, understanding my frustrations and doing everything he could to make the situation as easy as it could be. Thanks so much Ash!

Jane · 23 January 2024

★★★★★ 5/5

Trustpilot

Edward is very helpful and…

Edward is very helpful and warm-hearted. By the way, he is a very handsome young man as well.

Huiru · 22 July 2026

★★★★★ 5/5

Trustpilot

Giles Grainger - the property manager that you want!

Have been working with Giles Grainger on my rental property. Had plumbing issues for over a year and due to the multiple change of property managers, the issue fell into a blackhole and cost me money!! This all changed when Giles took over. He had laser focus on the issue, prioritised the matter and got the problem fixed. This is what you need from a property manager - THANK YOU Giles.

Kwokker · 20 March 2025

★★★★★ 5/5

Trustpilot

Ellie was amazing

Ellie was super super helpful and explained everything in a very ‘user friendly’ way. She was great to deal with and I couldn’t recommend her more. She was very calming and reassuring and advised me of all the options without trying to push me in to anything. I found her extremely honest & helpful. Eryk was also helpful.

Zsa · 4 June 2024

★★★★★ 5/5

Trustpilot

Thank you to our Property Manager

Thank you to our Property Manager, Abdullah Leghari, for his consistent care of our property, and consideration for our tenants. We have had many maintenance issues, due to other flats in the building. Dealing with the Building Management and Insurance Company was a slow and frustrating process. We would like to acknowledge Abdullah for his role in resolving these problems.

Karen · 19 April 2024

★★★★★ 5/5

Google

I loved my experience with the company, but mostly with Wikke. She was extremely helpful, quick in provinding the best customer service and going the extra mile in order to accommodate all my queries. a pleasure to work with people like her, you can see see is bot jjst extremely professional but kind and responsible. thank you Wikke

Blas · 26 May 2024

★★★★★ 5/5

Trustpilot

Best Property Manager!

From the first day we arrived at our apartment on the coldest day of the year and no heating, our Property Manager Abdullah Leghari has been fantastic in helping us. He’s professional, experienced, polite and ever ready to assist. No issue or question is too big or small for him to solve, and he’s a lightning fast ninja in his replies. Thanks, Abdullah!

SU · 15 February 2024

★★★★★ 5/5

Google

Wikke has been amazing since day one!! She helped me found my flat in London and within my budget! Not only she listened to my requirements and concerns, she worked tirelessly to support me. She responded quickly to texts and emails, and always came back with the appropriate answer! If you decide to go with Marsh & Parsons, I'd certainly recommend you ask for her!!

Xenia-Paula · 28 December 2023

★★★★★ 5/5

Trustpilot

Sabina was extremely helpful and…

Sabina was extremely helpful and efficient in assisting my flatmates and I making the end of tenancy process as smooth and possible. She replied to all our queries promply and professionally and also provided a quote for the end-of-tenecy professional cleaning and arranged it for us.

Lara · 28 November 2024

★★★★★ 5/5

Trustpilot

Great service from the Marsh & Parsons…

Great service from the Marsh & Parsons team, especially grateful to our property manager, Debbie Lewis - she is always responsive and supportive.

Taras · 19 September 2026

★★★★★ 1/5

Trustpilot

Misleading and try and catch you in a…

Misleading and try and catch you in a trap with a holding deposit, very unprofessional communication and as soon as a problem arise they stop answering once they have taken your money.

Bill · 22 July 2026

★★★★★ 5/5

Google

Eleni is a ray of sunshine in London. She helped us with our keys when we first arrived and even walked with me over to our new apartment. Since then, she’s given me great suggestions on museums, food, travel and tips on how to be safe in London. Genuinely helpful and always with a smile, Eleni is a gem!

Su · 27 March 2024

★★★★★ 5/5

Trustpilot

Excellent Service Support

I had my gas certificate renewed. I just needed to give the go ahead and Debbie Lewis did the rest, including the ease of invoice settlement. And she did it with happy email interaction. These things all count to make us feel positive.

Jenny · 24 April 2026

★★★★★ 5/5

Trustpilot

Portfolio landlord

Edward has been particularly attentive since he's taken over as our point of contact at Marsh and Parsons. He helps with managing the maintenance across our portfolio and is always quick to respond. Thank you Edward, its a pleasure working with you!

Gemma · 19 December 2025

★★★★★ 5/5

Trustpilot

Marsh and Parsons Management

Abdullah Leghari was the perfect property manager. He was always courteous and polite and super attentive. We felt we got great value for money. Abdullah used his common sense when dealing with any issues that came up at our property and always worked with our best interests in mind. We would 100% recommend Abdullah and Marsh & Parsons.

LMD · 5 April 2024

★★★★★ 5/5

Trustpilot

My current property manager is…Jaeyda Dovie

My current property manager is courteous, responsive and highly efficient, referring any issues to the relevant person/contractor very swiftly and continually monitors progress to ensure swift resolution.

Christopher · 14 August 2026

★★★★★ 5/5

Trustpilot

Kisha's patience, flexibility and proactive approach put us at ease and facilitated the admin tasks.

Kisha Quintas made our change of tenancy so easy. My partner and I were initially worried that the whole process would be a daunting task but our tenancy manager Kisha really offered some outsanding service. Her patience, flexibility and proactive approach put us at ease and facilitated the admin tasks.

Cliente · 20 August 2024