Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIncompetent and liars.
Incompetent and liars.I approached Marsh and Parson in 2015 enquiring about properties to be let as company let for serviced accommodation use.The corporate manager in charge in 2015 told me that it's necessary that our company has 3 years company account in order to be able to rent properties from them.I patiently wait for 3 years and every year updated the corporate manager with our annual company account.In December 2018 I approached again the corporate manager which has now changed.I show that we finally produced the 3 year company account but she fail to see that we made the 3 years company account and for some inexplicable reasons she keep saying " you don't have 3 years company account".I had to break it down in a very elementary way and show that it's clear that we have and also a kid could understand it.Eventually the " corporate manager" ( it's shocking that a corporate manager it's not able to handle a company account) understands that we have 3 years company account and we start a lengthy references process, which ends whit the " corporate manager" saying that she will contact us as soon she find something suitable for us.I try to get in touch with her about some properties listed but she always says they are not suitable for serviced accommodation and some times she also not reply to my emails.Surprisingly when I enquire via the normal negotiators of different branch they sound very open and interested in discussing with the Landlord a company let agreement, however any sort of negotiation dies in the moment that the " corporate manager"get involved - she claims that the property it's not suitable for the type of use we intend to do.Passed 6 months we have never been contact by the " corporate manager" and no properties have been proposed by her.Given the size of Marsh & Parson and the amount of stock they take on board across the 31 branches in 6 months, it would be an offence to the intelligence believing that none of the properties they had on book was unsuitable for company let, therefore I decide to contact agin one branch and the " corporate manager" separately.I asked the " corporate manager if anything was wrong given that she never proposed a flat in 6 months to us, but she says, as usual, that it's all good and she will let me know if anything available.The agent of a branch replies to me that the property I'm enquiring for it's not suitable for company let and propose something else instead, however he call me back after a while saying that the viewing has to be cancelled because the corporate manager told him that our company has never been approved by her(!!!!)I call back the " corporate manager " asking clarification on this given than 10 minutes before she told me that it's all ok, and she replies saying that: " that agent it's very new, he didn't know that the property it's not suitable for a company".I call back the agent which reinforce his theory that he has been stopped by the corporate manager " because we are not approved by her"Here clearly someone between them it's lying given that the agent says something and the " corporate manager" it's saying something different, therefore I ask clarification about it but both of them refuse to answer and actually the "corporate manager" warns me that "if i don't trust her" it's not possible to continue work together, which makes me laugh given that the "corporate manager" hasn't been able to source a single property for us in 6 months and across 31 offices, therefore I don't see what she means by " working together".Given the facts happened and the behaviour of Marsh & Parsons employees, I have to say that despite all the nice, sparkly and glamour appearance this company has incompetent and liar employees.
Carmelo · 20 June 2019
★★★★★ 5/5
TrustpilotResponsiveness
Prompt and conscientious attention to rental problem by account manager Abdullah Leghari who is fairly new to the account.
Peter · 15 November 2023
Agent replied · 27 October 2024
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent
Excellent, efficient service from Victry.
Nick · 13 August 2024
Agent replied · 27 October 2024
Dear Nick, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotEasy to deal with
I am a landlord. Since this company started managing my property I didn’t have any trouble. Staff is professional and polite.
Svetlana · 18 September 2023
Agent replied · 27 October 2024
Dear Svetlana, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleI found the staff to be extremely professional, courteous, and helpful.
Jason · 26 April 2024
Agent replied · 23 October 2024
Dear Jason, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotVery responsive to our inquiries and…
Very responsive to our inquiries and proactively communicates with our landlord. M&P was very helpful during the search process.
Austin · 2 November 2023
Agent replied · 27 October 2024
Dear Austin, Thank you for taking the time to leave a lovely review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotIt is hard to believe this agency can…
It is hard to believe this agency can legally operate in this country. They are run like organized crime: the xenophobia, sexism and homophobia are also palpable in every interaction, yet just insidious enough for TPO to say there is no "evidence." Everything switched from regular to HELL the day the tenancy started. A series of lies, deflections and obstructions following the fact that the shower did not work for a whole month whereas fixing it had been a pre-condition for the contract to start! These people are so HORRIFIC (no exceptions either, it's as if they've all been trained by the same evil mastermind) they simply "terminate the call" when they cannot answer in a way that doesn't indict them. They fix nothing. EVER. It's been 18 months, I am on my SECOND TPO complaint. Also TPO seems to always side with big business no matter how strong your case is. So when agencies like Marsh & Parsons act evil they know there is no real system of checks and balances so they are free to always just offer excuses, lie and SCAM tenants. I've had BED BUGS and MICE and the common areas are NEVER cleaned, ever. It's a pigsty and they always claim it's beyond their responsibility. You can talk to the secretary, the manager or the CEO (I have). They're ALL jus lacking in human decency and empathy. They seem to get high off of tenant misery, it's very bizarre. STAY AWAY.
Diego · 12 February 2019
★★★★★ 4/5
TrustpilotMostly good
Mostly good. I would like some knowledge/services in new areas like heat pumps.
G · 8 March 2024
Agent replied · 27 October 2024
Dear G Lawson, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotSpoke with Charlie Caine about a broken…
Spoke with Charlie Caine about a broken dishwasher, he was very helpful and quick to resolve the issue
Ben · 10 November 2023
Agent replied · 27 October 2024
Dear Ben, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotFantastic experience working with Aniceto
Professional, knowledgeable and reliable real estate agent I would highly recommend.
Vasso · 7 April 2024
Agent replied · 27 October 2024
Dear Vasso, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Kept up to date at all times.
Happy · 13 May 2024
Agent replied · 27 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotCharles Caine has always been helpful…
Charles Caine has always been helpful throughout my tenancy and was very fair with the release of my bond.
Tom · 7 October 2023
Agent replied · 27 October 2024
Dear Tom, Thank you for taking the time to leave a lovely review regarding Charles. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleWonderful service and professionalism by Wikke! Highly recommend.
Natalie · 26 May 2024
Agent replied · 23 October 2024
Dear Natalie, It’s great to hear that you have had a brilliant experience with the Kensington team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotReally easy renting through Marsh &…
Really easy renting through Marsh & Parsons. Wonderful help throughout
Callum · 18 April 2024
Agent replied · 27 October 2024
Dear Callum, Thank you for leaving a 5 star Trustpilot review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience with Jordann Webb
Great communication from Jordann and the process to change over the lease was smooth!
Lauren · 25 January 2024
Agent replied · 27 October 2024
Dear Lauren, Thank you for taking the time to leave a wonderful 5* review. Jordann will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotVery straight forward to deal with and…
Very straight forward to deal with and responsive
MB · 23 May 2024
Agent replied · 27 October 2024
Dear MB, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGiving the best response to the…
Giving the best response to the clients, especially to the urgent situations.
Aaron · 5 March 2024
Agent replied · 27 October 2024
Dear Aaron, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotThis estate agent is the WORST!
This estate agent is the WORST!! Stay away from them!!!!The quality of tenants they sourced were terrible. They do not care and do any personal inspections. Property management is basically sending emails from an office. They do not care about your property at all. Terrible.
Bels · 28 October 2019
Agent replied · 27 October 2024
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotSupport has been efficient, and good advice.
Advice and support has always been efficient, and property seems to have been well maintained. No complaints at all.
Andrew · 22 September 2023
Agent replied · 27 October 2024
Dear Andrew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been with M&P for a year and a…
I have been with M&P for a year and a half. They are professional and minimal hassle for landlords.
Nick · 15 September 2023
Agent replied · 27 October 2024
Dear Nick, Thank you for taking the time to leave a wonderful 5 star Google review. The team will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst letting agency ever
Worst letting agency I have ever worked with. Took months to ever fix anything, always used contractors that would fight each other (including individual staff members) over who made what fault on what appliance years ago, always leading to us waiting with broken stuff. Terrible customer service.Avoid at all costs. Cannot more strongly advise against working with these people.
Connor · 19 January 2023
★★★★★ 5/5
TrustpilotVictry Simbo replied quickly and…
Victry Simbo replied quickly and professionally to my request.
Lester · 23 April 2024
Agent replied · 27 October 2024
Dear Lester, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotM&P-Pimlico rental
Systematic managment of rent collection throughout lease tenor. Efficient refunds processing
Ban · 14 March 2024
Agent replied · 27 October 2024
Thank you for taking the time to leave a lovely review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotThey've been very efficient and helpful…
They've been very efficient and helpful every time I've needed them. Would recommend.
Kris · 22 January 2024
Agent replied · 27 October 2024
Dear Kris, Thank you for leaving a wonderful 5* Google review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
