Marsh & Parsons Kensington reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

Dishonest and spivvy

Marsh & Parsons let a flat for me in 2016 and 'their' tenants terminated in December 2016 and left the UK; I re-let my flat through another agent and the tenancy started in February 2017. One of the Marsh & Parsons tenants contacted me from Sweden in February 2019 to ask as a favour for a copy of the signed electronic version of their former lease held as an office copy by Marsh & Parsons. I obtained it and forwarded it to the former tenant. Within two weeks I received a demand from the Marsh & Parsons credit controller Joshua Albright for fees of almost £8000 for the period from December 2016 to date based on 'evidence' he had that the tenants were still in my flat and were still paying the utility bills! This was complete rubbish and a try-on and I openly copied the correspondence with Marsh & Parsons to the subsequent letting agent as confirmation. My last email from Albright was to demand a copy of the subsequent 2017 lease as 'proof' which he also copied to the subsequent agent - an accusation of dishonesty copied to his competitor which amounts to defamation. I referred the matter to Marsh & Parsons CEO Patrick Littlemore and of course have not heard a peep from either of them since - perhaps they are in financial difficulties and are trying anything to shake out cash....Definitely to be avoided and I trust they won't be around much longer.

Nikko · 3 March 2019

★★★★★ 4/5

Trustpilot

Abdulla Leghari was very helpful and…

Abdulla Leghari was very helpful and proactive. He found the right person when I needed help with an issue.

Francis · 31 October 2023

★★★★★ 1/5

Google

1 star is even to much for this branch. All started very well, very nice help and etc. Once we agreed an offer, which actually wasn't accurate the estate agent added £25 a month without consent. they asked for 7 months rent upfront within 24 hours? £25.000 be sent, for a flat that I was gonna move in 2-3 months! when I told them that's nonsense they said were gonna rent the flat to someone else. after this this contacted me and said if security deposit paid straight away it was fine if I pay it in a week. I told them that I was gonna pay in full a few days before moving, and the arrogant lady told me I HAD TO send it when they said it. this arrogant lady was telling me what to do with my money and apparently knows better how to use my bank than I do. After this, no replies for weeks from Kevin who actually just spam calls you for every small thing. Do not recommend, greedy company trying to secure the money as soon as possible to lock in their bonus. oh yeah when you do 6 monthly, be aware they want you to pay in month 4 again the 6 months as they are desperate for more money. Please stay away from these money grabbing crooks. and when you ask for your deposit they ignore you.

M · 21 October 2024

★★★★★ 5/5

Trustpilot

Tor was very efficient renewing the…

Tor was very efficient renewing the lease on my property. Thank you.

Marina · 22 March 2024

★★★★★ 5/5

Trustpilot

Special Thanks

Special Thanks to Geena for efficiency and prompt response to my query.

J · 18 March 2024

★★★★★ 5/5

Google

Hazel has been amazing in helping me with my search!

Grigorios · 26 April 2024

★★★★★ 5/5

Trustpilot

Thank you, Will!

These past couple weeks I've had a few issues in my kitchen, a leak & dishwasher breaking. Will handled the back and forth of these fixes quick and easy, allowing for minimal disruption and allowing me to maintain use of my kitchen throughout. The fixes were fast and fixed on site once appointments were scheduled. Thank you, Will & team.

Victoria · 18 March 2024

★★★★★ 5/5

Trustpilot

Geena was great

Geena was great! Very helpful, willing to get information and clarity from both parties.

Karan · 5 February 2024

★★★★★ 5/5

Trustpilot

Jordann was prompt at helping me with…

Jordann was prompt at helping me with my queries and was super helpful. Thank you!

Anou · 12 January 2024

★★★★★ 5/5

Trustpilot

Baran was very easy and clear to talk…

Baran was very easy and clear to talk to and helped solve my request swiftly. He emailed me the summary I requested within 15 minutes of our phone call. Many thanks

Camilla · 30 October 2024

★★★★★ 5/5

Trustpilot

Ellie is very professional and…

Ellie is very professional and efficient at her job and has made my life easier as a landlord.

A · 28 October 2023

★★★★★ 5/5

Google

Wikke was a very helpful agent, would highly recommend using her!

Taylor · 27 March 2024

★★★★★ 5/5

Trustpilot

Cameron has been very helpful

Cameron has been very helpful! Very efficient in sorting out everything, really helpful!

Consumer · 8 February 2024

★★★★★ 5/5

Trustpilot

Exemplary Manager

Edward is a dedicated and supportive professional who exceeded my expectations.

Vasso · 19 March 2024

★★★★★ 5/5

Trustpilot

Property Manager

Property ManagerAbdullah​​​​ Leghari has been a responsive and helpful property manager - many thanks for your support!

Dr · 7 November 2023

★★★★★ 5/5

Google

Elliot has been very helpful in finding suitable solutions

Nicolò · 26 April 2024

★★★★★ 5/5

Trustpilot

Super responsive

Daniel has been very helpful and responsive throughout the process!

Susan · 2 April 2024

★★★★★ 5/5

Google

Hazel sold our flat after approx 10 days on the job I think, despite interest rates going a bit wild. Really impressed. Handled the whole progression of the sale very smoothly and did a great job in hurrying all solicitors involved along. Thank you Hazel and thank you Marsh&Parsons!

Grace · 24 October 2023

★★★★★ 5/5

Google

I walked into the Marsh and Parsons office in early 2014 as I was looking for an estate agent to sell my mother's flat when it became necessary. I live overseas so I didn't have much time. I was given their name along with three others by an owner of a flat in the same building. Craig Tonkin came by the same day to view the property and gave a valuation by letter. When the time came to sell the flat a year later we worked with Rose Holden on the daily work of listing and showing the property. I was impressed with how quickly their team organized the listing and published the photographs on the multiple websites. They actually came to the flat and organized it since we had already returned to the US. We had multiple showings and several viable offers within days.When it came to establishing fees, they were forthright and fair. The flat was sold quickly and the price came right on target with Mr. Tonkin's original valuation. I would highly recommend the Marsh and Parson's Organization as they are well connected and have a firm grasp on their market. This is what gets the job done. Many Thanks, Jon Mueller

Jonathan · 25 October 2016

★★★★★ 5/5

Trustpilot

Great service

My property manager Abigail is very responsive, polite and efficient. There's not much more I could ask for!

Emily · 21 September 2023

★★★★★ 5/5

Trustpilot

The M&P experience

The employees of M&P are clearly well trained and 'know their job' but what makes them 'great' is their enthusiasm and politeness even when the client is in the wrong or just ignorant about housing matters. They take the strain out of negotiations and use initiative in recommending what's inthe clients best interest

Mr · 23 June 2024

★★★★★ 5/5

Trustpilot

Tatiana has been a great help and is…

Tatiana has been a great help and is always very respectful and easygoing.

Kieran · 12 January 2024

★★★★★ 5/5

Trustpilot

Charlie Caine has been brilliant from…

Charlie Caine has been brilliant from start to finish- top marks

Holly · 24 February 2024

★★★★★ 5/5

Trustpilot

Derbhla is the most helpful agent I…

Derbhla is the most helpful agent I have met lately

Aina · 8 March 2024