Marsh & Parsons Holland Park reviews in Kensington and Chelsea

★★★★★ 5/5

Google

Howard the lettings manager and his team have been first class. He is incredibly knowledgeable with regards the current rental market and legislative changes, very helpful and responsive. A pleasure to work with. K hill

Katrina · 17 December 2025

★★★★★ 5/5

Google

Nicole is the best agent! I am very glad that she found my best flat and supported me during the whole process!

Irem · 9 November 2024

★★★★★ 4/5

Trustpilot

Big improvement!

We have been renting a property with M&P for 9 months now. Initially our experience was not great, we were facing many issues with the flat that were not addressed in a timely manner and required many emails and phone calls on our part to even get the issues looked at. We really felt that we were an inconvenience for the property managers and our issues were not taken seriously.

Nora · 18 November 2025

★★★★★ 1/5

Trustpilot

They do not honour contracts: Terrible experience after 8+ months in rental property

I don’t usually write reviews but almost 9 months after signing a lease with Marsh & Parsons, I feel I have to. My partner and I were rushed to sign a lease, and were asked to offer over the quoted 12 month contract to ensure we were successful. We added our terms to the contract, regarding work to be completed in the property before we moved in. We then signed the contract; 24 months with an 18 month break clause. This is a nice property £2,400 /month, we chose to spend more to have a nicer property, with things in working order, safe and sanitary. We expected Marsh & Parsons to fulfil their side of the contract, as it was approved and signed by the landlord. When we moved in the work was not done, a broken window, open fireplaces letting rain, wind and bird faeces into the kitchen/living room and bedroom. There are a number of other issues but these are the most urgent, yet we’re still here, May 2024 with a broken window in the bathroom and bird faeces, wind and rain coming down the chimney. We moved in just before winter, in October 2023, and as you can imagine, we have racked up huge heating bills paying to heat the house with an open chimney in the kitchen/ living room, open chimney in the bedroom and a broken window in the bathroom (it doesn’t shut). When telling Marsh & Parsons about the bathroom window their response was: “ In terms of the bathroom window, our contractors who have attended advised that they did inform you a very small amount of air was getting through the window frame, which will aid in the bathroom mould management. Therefore, the landlord has decided not to complete any remedials for this issue.”When we have any issues with the house - broken windows, cabinets falling off walls, shower leaking into the hall downstairs, etc. Marsh & Parsons put the job out to a number of contractors. Each contractor then contacts us directly to arrange a visit to make a quote. We have already facilitated three viewings with different contractors for the chimney alone, and countless others regarding other works. This is hugely time consuming, inconvenient and unprofessional. Considering the work should have completed before we moved in and Marsh & Parsons should have a trusted contractor to provide services, I strongly advise people against signing a lease with them. They do not honour their contacts, they do not have a contractor they trust, you will have to facilitate and organise many different contractor visits on behalf of Marsh & Parsons and have to explain yourself and the property issues over, and over again.In addition to the above, we notified Marsh & Parsons on May 14th (10 days ago) that we have noticed a leak from our shower going into the main building hallway below. This is the hallway used by all tenants, water pours from the ceiling when the shower is used and this has caused yellow staining and large wet marks on the ceiling. I can only assume this has caused some serious issues with the flooring and may impact the floor/ceiling integrity. We facilitated a meeting with one of Marsh & Parsons’ contractors to come and take a look, so he could get a quote. The work has now been booked for May 31st, another 8 days from now. This demonstrates the lack of urgency or care on their part.

Bridey · 24 May 2024

★★★★★ 5/5

Trustpilot

Management of Rental Property

Since appointing Marsh & Parsons to manage the tenancy of my rental property 2 ½ years ago, I have been designated a few different representatives who have on the whole been helpful in dealing with tenant issues and keeping me up to date.My 5-star rating relates to the first-rate service of the most recently appointed manager. They quickly acquired a good background knowledge, have been prepared to research/investigate as issues have arisen, and have an attention to detail that inspires confidence.Courteous, friendly and understanding, and quick to respond to queries and with updates. Their availability to ‘speak in person’ has been especially helpful and a willingness to ‘go the extra mile’ much appreciated.

Carolyn · 19 May 2024

★★★★★ 5/5

Google

Layna provided a really exceptional service and was so incredibly helpful and knowledgeable. She went above and beyond to help in what is usually a tedious property search, Layna made it smooth and efficient. 100% recommend

Jo · 27 February 2024

★★★★★ 5/5

Trustpilot

Excellent and very professional…

Excellent and very professional customer service from Daniel Leung. He was immediately and promptly on the case. I have been very pleased and impressed Thanks Daniel

Hala · 22 August 2024

★★★★★ 5/5

Trustpilot

Turning around a poor client relationship with M&P

We have been working with M&P as our rental agent for almost 2 years. For the majority of this time, our experience was not positive - lot of reasons but overall, not good! However, since Elisabeth Ppasa has taken over as the focal point with M&P managing our property, the service we are getting has turned around completely. Elisabeth inherited an angry client and has worked diligently to turn this around. And to her credit, she has done this. Of course, we hope the service levels we currently enjoy continues, but as of today, credit clearly goes to Elisabeth.To follow on from your reply @ Ms Lesley, Customer Relations Team; whilst Elisabeth has indeed done a good job - and continues to do so - I think there are learnings for M&P management here as we were very close to looking for alternative managing agents...

Kevin · 7 May 2024

★★★★★ 5/5

Trustpilot

Great experience with support in managing administrative elements of the agreement and move

Edward was fantastic in responding to queries and requests once we had signed the tenancy agreement. He was always very thorough and efficient and we really appreciated his support during our move.

Harriet · 1 May 2024

★★★★★ 1/5

Trustpilot

Marsh & Parsons dreadful misrepresentation

Marsh and Parsons, Church Street, Kensington Church Street. Appalling and does nothing to enhance the reputation of estate agents.About the worst case of misrepresentation possible. I very recently asked M & P to market a property for me. I received a proposal for the property description to approve which seemed odd as it mentioned the place needed updating (just redecorated internally and externally, new carpets etc etc). I replied to the email, correcting the errors. No reply. Several days later I again asked if the changes had been made: a so called area manager emailed stating "the online details were being updated..and the these will appear online in a few hours" - clearly showing my email had been ignored and the property marketed without my knowledge or consent re the details.I asked to be emailed the link, when I opened it, the photographs were from years ago (no idea where from) - bearing no resemblance to the property currently - which would completely confuse a viewer - and the floor plan had major omissions and errors. All this was being advertised without my knowledge or consent. Rather than investigate and correct matters Parys Krobo (in this matter, a clearly over promoted area manager, which speaks volumes) took the property off the market, rather than correct matters and take responsibility for the mess). The most unprofessional and dodgy marketing of a property I have ever witnessed. Avoid this firm at all costs. Even their reply dodges their unprofessional methods.

Graham · 29 April 2024

★★★★★ 5/5

Trustpilot

Michael was very professional

Michael was very courteous and professional and immediately sorted our refund for us. Great service- very pleased!

Richard · 19 December 2025

★★★★★ 5/5

Trustpilot

My experience with our Tenancy Manager…

My experience with our Tenancy Manager Stanislava Sebest has always been extremely positive. Nothing is ever too much or too difficult for her. Always ready and willing to help and support. Recently, I wanted some urgent documents regarding our tenancy and she immediately sent them to us. This is not the first time we had such a good service. Stanislava has a very pleasant way of communicating and her tone of voice is kind and I need this being a woman of colour, when people often feel impatient speaking to someone like me with an accent.

Lena · 19 April 2024

★★★★★ 5/5

Trustpilot

A very good experience with Marsh & Parsons Letting

William and Victry were very professional and helpful. We have enjoyed a very good relationship with Marsh & Parsons Letting Agents since 2014 and highly recommend the company and the employees!

Lucinda · 30 April 2024

★★★★★ 5/5

Trustpilot

Exceptional service- thank you Marsh and Parsons

I don’t usually write reviews, I felt compelled to on this occasion because the service has been exceptional.

Susie · 14 April 2026

★★★★★ 1/5

Trustpilot

An awful company to deal with

I'm lost for words after what we've experienced with these guys. They overcomplicate every communication and operate with zero integrity. Taking ownership of your legal obligations and operating within the terms of a contract is simple stuff for any business, I think M&P could be just as profitable selling books of excuses, they have them all! These guys make mistake after mistake, the communication internally and externally at this company is a shambles and they claim that the company systems and software is down regularly which quite conveniently means that they can't help you. To cut a long story short, M&P have lied to us, they ow us money, and they make it impossible for you to hold anybody responsible by having multiple people reply to emails in super long email chains, all giving conflicting information which I can't believe they can get away with. Out of principle I feel that legal action must be taken and others should be warned about the misconduct of this company. Either this office has no clue how to run a business and they've been incredibly lucky to get to this point or they're incredibly vindictive and take every opportunity to profit with zero consideration for the individuals they're hurting in the process.

Luke · 2 April 2024

★★★★★ 5/5

Google

Kristel was our agent and she was both professional AND nice; we dealt with other agents that were so much focused on closing the deal that it almost felt like dealing with robots. Kristel was the opposite of this; she was very nice and positive, not pushy at all and she helped us through the entire process (it was the first time we were renting something in England). Highly recommend!PositiveProfessionalism

Anto · 24 November 2023

★★★★★ 5/5

Trustpilot

Weronika's Service

Weronika has been very prompt and quick with her service. We won't hesitate to say that she is a breath of fresh air to what we have experienced prior to her taking over.

Lee · 11 March 2024

★★★★★ 5/5

Trustpilot

Daniel Leung was great at resolving a…

Daniel Leung was great at resolving a query I had in a very short period of time. I was really impressed! Susanna, Landlord London

Susanna · 22 August 2024

★★★★★ 5/5

Trustpilot

M&P Experience

Hi, my experience was very good with Amy Butler. Was quite reliable, friendly and therefore I felt pretty in good hands as a customer.

Michael · 9 October 2026

★★★★★ 5/5

Trustpilot

Great Estate Agents for Landlords

Brilliant, friendly and prompt support for landlords. been dealing with Marsh and Parsons for years, always happy, recently dealt with Jasmin Popalzai, from Hammersmith branch, most kind and helpful instant service.

Zaid · 16 April 2024

★★★★★ 1/5

Trustpilot

If there were an award for the most…

If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review serves as a stark warning to anyone considering engaging with Marsh & Parsons for their letting needs.From the outset, Marsh & Parsons demonstrated a level of incompetence and indifference that I had never encountered before. The property I was let was not only in a deplorable state upon move-in but also riddled with maintenance issues that were blatantly ignored by the letting agent. Despite repeated attempts to address these concerns through proper channels, my pleas for assistance and resolution were met with a combination of evasion, delay, and outright refusal to acknowledge the problems.The supposed "professional clean" boasted in the tenancy agreement was a myth. The property's condition on my arrival was appalling, with evidence of neglect and dirt that no professional cleaning service could possibly have signed off on. When I raised this with Marsh & Parsons, expecting a responsible letting agent to rectify the situation, their response was to shuffle the responsibility onto the landlord, absolving themselves of any duty of care to their tenant.But it doesn't stop there. Every attempt to engage with Marsh & Parsons on unresolved maintenance issues, from unsafe fixtures to left-behind belongings of previous tenants, was met with a staggering lack of accountability. Their customer service was non-existent, a facade masking an underlying disinterest in tenant welfare and satisfaction. The stark contrast between their advertised values and the reality of their service was not just disappointing; it was infuriating.The final straw came when they blatantly disregarded their obligations under the tenancy agreement, pushing all responsibility onto the landlord and leaving me to navigate a sea of issues alone. Their hands-off approach in situations requiring their intervention was not only unprofessional but also deeply unethical.In conclusion, my experience with Marsh & Parsons has been the worst letting agent ordeal imaginable. Their failure to uphold basic standards of service, accountability, and tenant care is alarming. I urge anyone considering using Marsh & Parsons for their rental needs to think twice. There are many agents out there who understand the meaning of customer service and responsibility, sadly, Marsh & Parsons is not one of them. My advice: steer clear and save yourself the trouble.

Shaun · 20 March 2024

★★★★★ 5/5

Trustpilot

Great support

The M&P team has always sorted out very quickly any issues we had with the flat we rent with them. The team, led by Baran Mehmet, was quick and spot on helping us when necessary. Higly recommen them.

Americo · 15 October 2025

★★★★★ 5/5

Google

Pleasure to deal with Billy at Marsh and Parsons Holland Park. Helped find our perfect place. Smooth, straightforward and no fuss. Couldn’t recommend more.

Jack · 17 February 2026

★★★★★ 5/5

Google

Kimya (Holland Park) was very welcoming, responsive, knowledgeable about the area and helpful with regard to my search. Would highly recommend working with Kimya!

Harry · 17 February 2026