1/5
TrustpilotWorst managing I have come across
Worst managing I have come across . Charge for everything . Most unhelpful no one to speak to . Sent my rent statements to the previous landlord despite being told .
Trusted Agent profile · Kensington and Chelsea
Marsh & Parsons Earls Court reviews in Kensington and Chelsea
★★★★★
895 reviews across 2 platforms
246 Old Brompton Road, London, SW5 0DE, Kensington and Chelsea, SW5 0DE
Marsh & Parsons's office in Kensington and Chelsea, at 246 Old Brompton Road, is rated 4.1 out of 5 across 895 reviews on two platforms, including 102 Google reviews rated 4.5.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
5/5
GoogleDefinitely the best agency we went through. They are really efficient, friendly, and have a lot of choices. Even more, really good negotiator and both sides. After 1 year of research, in only one month it was done with Marsh and Parsons !
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
5/5
GoogleMy experience with Marsh and Parsons Earls's court was great. Ross and, his manager, Ian helped throughout the negotiation and the whole purchase process. I am very happy with the flat and would highly recommend their professional service to anyone.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
5/5
TrustpilotBest service
Best service, they truly go above and beyond, extremely professional, there is a reason they have been running since 1856
5/5
TrustpilotOwain is a super star.
Rating only, no written review.
Agent replied · 28 May 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
1/5
TrustpilotLazy property managers
Lazy property managersSlow responses Very proactive when they need something from you.
5/5
TrustpilotAmazing service
Agent replied · 28 May 2026
Dear Zahra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotVery bad service
Very bad service. I would not recommend them if you are a landlord.
1/5
TrustpilotWorst agency ever
Worst agency ever. Please avoid at all costs....don't make that mistake. You will regret.
1/5
TrustpilotCriminal agency providing false and…
Criminal agency providing false and misleading information and stealing client's money.
1/5
GoogleWould give 0 stars if I could. Money grabbing landlords, useless property managers and aggressive salespeople.
1/5
Trustpilota dishonest agency
a dishonest agency, to be avoided
4/5
GoogleEfficient, professional and did exactly what they said. Property sold very quickly without any fuss and achieved close to the asking price.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Dear Louis, Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley
5/5
TrustpilotVery professional and thorough efforts
Rating only, no written review.
Agent replied · 23 October 2024
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotResponsive and easy to deal with
Rating only, no written review.
Agent replied · 23 October 2024
Dear Giulio, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGeena helped resolve my issue
Rating only, no written review.
Agent replied · 23 October 2024
Dear Louise, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery friendly and helpful staff
Rating only, no written review.
Agent replied · 23 October 2024
Dear Meinolf, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
