Marsh & Parsons Chelsea reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Tassos Joannou

Tassos has been incredibly helpful throughout our tenancy. He has always been quick to respond, efficient in arranging repair works, and proactive in making sure any concerns we raised were passed on to the right team and dealt with promptly. It’s been very reassuring to have someone so responsive and reliable to deal with.

LK · 21 April 2026

★★★★★ 5/5

Trustpilot

Great Service from Lucy

Lucy has been a dream of a Property Manager to have, any problems we had during our tenancy were dealt with promptly and any questions were answered thoroughly. We feel very lucky that we were assigned Lucy!

Tom · 19 August 2026

★★★★★ 5/5

Google

Professional agency with broad supply of high quality properties. I worked with Niki, who is knowledgeable, honest and friendly. He has great advice on each property and also on the property market in general. Definitely recommend

Cécilia · 10 August 2026

★★★★★ 1/5

Trustpilot

I wanted to express my disappointment…

I wanted to express my disappointment with the way access to the property was handled during my tenancy. I made it clear that I was unavailable on the date you requested access, as I had an important hospital appointment that I was unable to reschedule. Despite this, I received numerous emails, pressing me to "make" myself available to accommodate your preferred timeline. Although I had clearly explained my circumstances, I ultimately went to considerable lengths to assist. I arranged for friends to collect the keys from me and stay overnight at my flat so that the technician could be granted access first thing the following morning. What I found particularly frustrating is that there appeared to be no genuine urgency requiring access on that specific date. As I was due to vacate the property shortly thereafter, the work could easily have been scheduled once I had moved out, avoiding significant inconvenience.

Liz · 3 September 2026

★★★★★ 5/5

Trustpilot

Baran Yildirim provided me with expert…

Baran Yildirim provided me with expert advice on the new Renters Rights legislation, furthermore he took it upon himself to update my tenants in writing and include the forms they needed to have/read - they are VERY satisfied with this, as it's quite a complex change. Baran's customer focus is outstanding, I just made an introductory phone call and he took the ball and ran with it; I and my tenants highly recommend his "can do" attitude and seeing the whole process through.

Philip · 30 August 2026

★★★★★ 5/5

Trustpilot

5* service Everytime!

Owain Wilson is always incredibly helpful if we ever have an issue ever crops up and super efficient in getting it resolved. We have been tenants for 3 years now and couldn’t rate the experience higher!!

Amanda · 27 July 2026

★★★★★ 5/5

Trustpilot

Thank you so much Stefanie from…

Thank you so much Stefanie from Marsh&Parson. You kept me informed , communicated well and helped me organize a new washing machine. Absolutely gem. Thank you.

Cordula · 25 September 2026

★★★★★ 5/5

Trustpilot

Marsh and Parsons are

Marsh and Parsons are, the cut above the rest within their sector with a professional approach and proactive team. I would personally like to thank Miss Natalia Catana for all help, transition into my new home. See you on my next purchase or rental.

Jerome · 21 May 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is such a lovely person to…

Debbie Lewis is such a lovely person to deal with. I got quite frustrated during my renting and then since i moved in but Debbie has been always available to respond. Quick to respond and also being on top of all my issues to get it sorted

Customer · 24 April 2026

★★★★★ 5/5

Trustpilot

Great Agency

Great Agency. They were very prompt with any questions or concerns I had. Special thanks to Anne Angus who was very helpful with our end of tenancy queries.

John · 27 August 2026

★★★★★ 5/5

Google

Unlike many other agents, Harriet was not only professional in her work, but also genuinely kind and patient. She took the time to listen to my frustrations about the rather absurd referencing system in the UK and other quirks of how things work here. It made a real difference.

Pavel · 26 March 2026

★★★★★ 5/5

Google

Great experience working with Marsh and Parsons in Chelsea. Very responsive, friendly, and professional team. A big thank you to Will who listened to my "wish list," did not waste my time, and helped me find my flat in one of my favourite Chelsea neighborhoods. The whole process from start to finish was seamless with the help of Thea who oversaw the entire process. Highly recommend!

V · 10 October 2025

★★★★★ 5/5

Google

Thanks to Thea’s hard work and genuine care, I ended up with a property I absolutely love. I couldn’t be more grateful. If you’re looking for someone who goes above and beyond, treats you with respect, and delivers exceptional results, Thea is the person you want by your side. Marsh & Parsons is incredibly lucky to have her.

Kristoffer · 16 December 2025

★★★★★ 5/5

Trustpilot

Nerosh was very professional

Nerosh was very professional, helpful and polite and he followed up straight away, as promised, to send me further information via email.

Hasina · 10 September 2026

★★★★★ 5/5

Trustpilot

We rented a managed property through…

We rented a managed property through Marsh and Parsons. At the end of the tenancy the landlord tried to retain a lot of the deposit unreasonably. We ended up having to use the arbitration process. Abdullah was helpful and courteous throughout. He was mindful that the process was unfamiliar to us. He made sure we were treated fairly and offered guidance that made it easier to navigate the process.

Adam · 18 August 2025

★★★★★ 5/5

Trustpilot

We moved into the property in July…

We moved into the property in July 2025, and Lucy has been a great help in making sure everything in the property is sorted. We have a child on the way and she understood the urgency some of the items required, which helped us put our minds at ease.

Amar · 18 February 2026

★★★★★ 5/5

Google

I had a WONDERFUL experience with a lovely lady called Harriet! She provided amazing support throughout the whole process of renting our apartment and made everything feel so smooth and stress-free. She was always friendly, super responsive, and happy to answer any questions we had. Harriet really went above and beyond to help us, and you can tell she genuinely cares about her clients. We’re so grateful for all her help and would 100% recommend her to anyone looking for a place to rent!

Maria · 10 June 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I’ve had a really positive experience with Lauren. The team have been friendly, professional and helpful throughout the whole process, making everything feel straightforward and stress-free. Communication has been great, and any questions have been dealt with quickly and efficiently. I’d definitely recommend Lauren

Ryan · 9 October 2026

★★★★★ 5/5

Trustpilot

Lucy has been amazing throughout our…

Lucy has been amazing throughout our tenancy. From our onboarding process to any issues in the house to our check out. Everything has been super smooth and we are so grateful to her for everything 😊

Ishan · 5 May 2026

★★★★★ 5/5

Google

Harriet was a pleasure working with, she found me and my flatmate a great flat !

Alice · 19 September 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is always super helpful…

Debbie Lewis is always super helpful with any issues and speedy at getting back to us. Thanks so much!

Lily · 17 August 2026

★★★★★ 5/5

Google

We had a fantastic experience with this estate agency from start to finish. The whole process felt incredibly smooth and well-organised. A special thank you to Frankie, who was absolutely brilliant throughout. She was professional and responsive. Couldn’t recommend more!

Tilly · 16 March 2026

★★★★★ 5/5

Trustpilot

Barnes office: Excellent, reliable and efficient service and solution.

Barnes office: Excellent, reliable and efficient service and solution. After a couple of years of unsuccessfully trying to sell a flat in a high rise block in Roehampton, London (via several estate agents), Phil Coombes and Danny Barnham did a job beautifully - correct asking price, sold immediately, with a fast completion time. Highly recommend, Darko and Bruna Teslich

Darko · 2 October 2026

★★★★★ 5/5

Google

Harriet was truly exceptional at her job. So polite, helpful and efficient.

Sofia · 26 September 2026