Trusted Agent profile · Kensington and Chelsea
★★★★★
1,995 reviews across 2 platforms
128 Holland Park Avenue, London, W11 4UE, Kensington and Chelsea, W11 4UE
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kensington and Chelsea, at 128 Holland Park Avenue, is rated 4.4 out of 5 across 1,995 reviews on two platforms, including 255 Google reviews rated 4.8. See how it compares with other estate agents in Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotKFH - mortgage services - top notch
We used KFH for our mortgage and this year re-mortgage. We worked with Med Moroglu and Heather Froment Jones and they have been a fantastic team: pro-active, responsive, super helpful and polite. We will def reach out to them in the future.
2/5
TrustpilotI feel a bit bullied into completing…
I feel a bit bullied into completing this evaluation and would rather not have completed it. Our experience of KFH was very mixed and I doubt if we would recommend them. You overpriced our house by over £100,000 at the start of the selling process. Thereafter it was quite difficult to get up to date information about how the house was faring. But individual members of staff were friendly.
5/5
GoogleJust completed a purchase and KFHH were the selling agents. I really recommend them, they were so helpful and transparent, great with updates and very communicative. A special shout out to Claudio, who is a great person to work with.
5/5
GoogleMs.Sabhah is the best agent ever! She always provides excellent service and keeps me updated whenever I inquire about a viewing! Her dedication is exceptional, and I highly recommend her for any transaction!!
1/5
TrustpilotTerrible service over many years
Terrible service over many years. I let out two properties through them - one of them was recently up for renewal so I’ve gone elsewhere. The service has been bad for years. For the last 12 months my tenants only contact me as they’ve given up hearing back from the KFH team in a reasonable time. This is despite me paying for the management service. They’ve still managed to mess up the end of this particular tenancy by asking the utility companies to close the accounts. This is despite the accounts being in my name and do not need closing. They made the same mistake a year ago and it took weeks to sort (with little to no assistance from them).
5/5
TrustpilotLaura and team in west wickham were…
Laura and team in west wickham were fabulous. They were very prompt and efficient in communication and very friendly too . Thank you very much
5/5
TrustpilotWe used the branch in Chiswick High…
We used the branch in Chiswick High Street. Highly recommend our lovely agent, Amy Lawes, who we felt went above and beyond. Purchase was not normal as we were out of the country for most of the time and Amy was great at keeping us updated.
5/5
TrustpilotSawan Shah is a Superstar!
Sawan Shah is very understandable person, profession consultant and always on top of everything. A great asset in your company highly recommended! Thank you for your guidance, Vanessa & Rishi
3/5
TrustpilotRushed viewings
We bought a house with KFH as the sellers agents. Communication initially was good, but when it came to the viewing, Finan rushed us, as he had other viewings. We had about 15 minutes to view a million pound 4-bedroom house. We made an offer and wanted a second viewing to confirm we were happy.At this point we were ready to make the largest transaction of our lives and Finan again rushed us through the viewing. Not to mention that he didn't know where the keys to the windows or back garden were, nor could he answer some of our simple questions about how the common area was managed.We ended up going with the sale anyway and solicitors were involved. Regardless of that, a few weeks in KFH chase us for a completion date, trying to bypass any solicitors involved.Overall I would have been happy if the viewings weren't rushed, they knew more about the property and they knew where all the keys were.
1/5
TrustpilotUnorganised
Unorganised, slow, inefficient. The worst management company.We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH bother to reply) massively frustrates us all.They cannot be trusted to do a decent job. Avoid at all costs.
1/5
TrustpilotThe worst management company.
Unorganised, slow, inefficient. The worst management company.We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH care to reply) massively frustrates us all. They cannot be trusted to do a decent job. Avoid at all costs.
5/5
TrustpilotGood experience with Lucas
Lucas Matta, the mortgage broker I dealt with, was excellent.Across everyone I dealt with through the home-buying process, Lucas was the one who I felt a sense of partnership with. He was very helpful, effective and trustworthy and I would gladly work with him again.
5/5
TrustpilotLaura Eastaff - Laura has been amazing in helping us…
Laura has been amazing in helping us sell our property. She took the time to explain the process and reassure us during the entire experience. Nothing was too much trouble for Laura. Lovely lady!
5/5
TrustpilotThorough and knowledgeable
Thanks to Sawan and Sharon for helping us get a new mortgage, they made the process very easy for us and took the time to get us the best deal.Many thanks!
5/5
TrustpilotGreat and professional service
Deana was extremely patient during a drawn out process with solicitors and kept the rest of the chain calm even in tricky moments! Highly recommended
5/5
GoogleWe recently bought a house through KFH Holland Park. Soroush Prado was very helpful and attentive and helped us achieve a quick process. KFH also helped us find an excellent solicitor through their panel as well as a surveyor.
5/5
TrustpilotAn amazing company and team
An amazing company and team. We have been dealing with the team in Raynes Park to sell a probate property. From the moment they came out to value the property to completion (with lots of issues and bumps along the road from buyers) they have been nothing but helpful, informative and absolutely amazing. They worked with us for over a year and always kept us informed without being overbearing. Were a great go between for us and the buyers and chased many issues for us.
5/5
Trustpilot5 stars - Craig (Chiswick)
Craig from the Chiswick branch was very helpful and guided me through the process of purchasing my first home. He was always at the end of the line if I had a query or needed anything! Thanks Craig!
4/5
TrustpilotKFH made the a process smoother
KFH made the a very long and forecourt process of buying and selling easier. I felt like I had the right partners working for me.
5/5
TrustpilotKFH Kingston were fantastic
KFH Kingston were fantastic. William was available when ever we needed him, and he was a huge help with chasing solicitors and getting information. They were the easiest part of the process!
5/5
TrustpilotVery happy with the service - reliable, well-informed, available to answer questions at short notice
Sawan Shah helped us find a mortgage for our first home purchase. We are grateful for his help. He was always very well-informed and available to answer our questions in detail and at short notice. As first time buyers, he also walked us through the home purchase process, which was also very helpful. We would recommend his services anytime! Many thanks, Sawan, for all your help!
5/5
GoogleIsabella was great all the way through the process of selling my flat. She was really supportive and energetic and handled all the steps from initial viewing through to sale really professionally. I'd definitley recommend her and the branch if you're looking to buy or sell in the area.PositiveResponsiveness, Professionalism
5/5
TrustpilotProfessional, attentive service
Linda and Jimmy were attentive and professional throughout the sales process. They were always honest and clear in communication and helped the sale of our flat go smoothly.
5/5
TrustpilotLetting my flat KFH St John’s Wood…
Letting my flat with KFH St John’s Wood has been an excellent experience. Consistently very helpful and courteous, they made a lot of effort to answer my questions and to find me the type of tenant I needed. Much appreciated.
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