Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery professional, reply within minutes and very efficient. I’ve been talking to Zara and Harry.
Very satisfied with the service.
Magdalena · 26 October 2020
Agent replied · 25 October 2024
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleExcellent advice from Rupert about contracts and tenancy agreements. Thank you very much for your help, it was a life-saver!
Max · 26 October 2020
Agent replied · 25 October 2024
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleWilliam Warrington was very helpful, professional and responsive. Great attitude
Vladimir · 27 October 2017
★★★★★ 5/5
TrustpilotSimon helped us to find a beautiful…
Simon helped us to find a beautiful home in Battersea! He was exceptionally professional and really listened to our needs. I’ve been recommending Simon and the John D Wood team to everyone.
Tiffany · 10 April 2023
★★★★★ 1/5
GoogleEstate agents ?
Unprofessional service and lot of other negative things.
Agents are rude and unqualified !
Worst agency
Jonas · 27 October 2019
Agent replied · 25 October 2024
Good morning Jonas,
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 1/5
TrustpilotALEXANDRA CROCKER Head of Lettings John…
JOHN D WOOD WIMBLEDON VILLAGE - ALEXANDRA CROCKER Head of Lettings - Wimbledon VillageDubious SALES PERSON do not use for rentals
Celeste · 23 December 2023
★★★★★ 5/5
GoogleExcellent Service and excellent Team: quick, professional and politePositiveResponsiveness, Quality, Professionalism
Francesca · 26 October 2021
Agent replied · 25 October 2024
Thank you for your kind 5* review!
★★★★★ 5/5
GooglePenelope helped us find the perfect flat, she was brilliantPositiveResponsiveness, Professionalism
Martha · 26 October 2021
Agent replied · 25 October 2024
Thank you for your great 5* review.
★★★★★ 5/5
GoogleExcellent profesional standings; and highly responsive. If you value your time like I do these guys are for you. Not cheap, but excellent service. Harriet in the back office is an absolute star and you can count 100% on Duncan to be your man on the street looking for deals. Absolutely recommend them.
MOISES · 27 October 2017
★★★★★ 5/5
GoogleExcellent, very professional, efficient and pleasant staff!PositiveResponsiveness, Quality, Professionalism, Value
Toksicc · 26 October 2021
Agent replied · 25 October 2024
Thanks for the great 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have received excellent customer service and support from Zara!PositiveValue
Mickey · 26 October 2021
Agent replied · 25 October 2024
Thank you for your kind 5* review!
★★★★★ 5/5
GoogleWill Vaughan at John D Wood is the top man, I strongly recommend using him. I have just bought a property on behalf of a client through him. He was always contactable, very efficient and has the right characteristics to manage any deal successfully. A calm, 'can-do' operator!
Alex · 27 October 2017
★★★★★ 5/5
TrustpilotBoth Jessie and Louna at John D Wood…
Both Jessie and Louna at John D Wood were professional, courteous and efficient.
I’d recommend them highly.
Ameet · 24 October 2023
★★★★★ 5/5
TrustpilotAntonio - highly professional
Thorough & exceptional customer service from Antonio. He swiftly arranged a viewing for us and was fantastic at keeping us up to date with any developments throughout our property search. Highly recommended!
Carlotta · 9 March 2022
★★★★★ 1/5
Trustpilotanother letting agent that view tenants as being a lower class in society.
Yet another letting agent that view tenants as being a lower class in society. If you want to be treated with respect and have maintenance issues and contract negotiations handled professionally I would try someone else
Andrew · 6 August 2020
★★★★★ 4/5
GoogleGreat service, they helped us throught the whole process.
Ariana · 27 October 2017
Agent replied · 25 October 2024
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience - arrogant, dishonest and just awful estate agents. They give the industry a bad name. I would go out of my way to avoid dealing with them in the future.
JE · 22 June 2021
★★★★★ 5/5
TrustpilotA great experience with John D…
We had a great experience with John D Wood and specifically Alexandra Crocker and Emily Hughes communicated really well and were really receptive to our needs. Thoroughly recommended.
Paul · 18 February 2022
★★★★★ 5/5
TrustpilotGreat service from Alexandra Crocker at…
Great service from Alexandra Crocker at John D Wood, she has always been very prompt and diligent, and managed to find tenants in what seemed like lightning speed!
Nicky · 11 February 2022
★★★★★ 1/5
TrustpilotIf I could give them no stars I would!
If I could give them no stars I would!They ignore calls and emails, don't contact us back. We have ongoing issues for months which they have done nothing about. Avoid them at all costs!!!!
L · 22 July 2020
★★★★★ 5/5
TrustpilotIt’s been an absolute pleasure working…
It’s been an absolute pleasure working with James Setright so far…he knows his stuff and is passionate about property!
Matthew · 28 November 2022
★★★★★ 1/5
TrustpilotDisappointed with the customer service…
Disappointed with the customer service from J.D.Wood when things don't go well they won't help. Also their renewals dept is not good and their accounts dept is not well organised at present.Could do a lot better.
Richard · 31 October 2018
★★★★★ 5/5
TrustpilotAmazing place!
Amazing place, great cocktails. Service perfect and good vibes
Consumer · 17 August 2023
★★★★★ 1/5
TrustpilotAbysmal service
Abysmal service. Lack of professionalism. Was promised the earth and then told to reduce my property price constantly to get a quick sale. Cowboy outfit posing as class Estate agents.
Alexander · 21 November 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.