Trusted Agent profile · Kensington and Chelsea
★★★★★
1,603 reviews across 2 platforms
301 Westbourne Grove, Notting Hill, London, W11 2QA, Kensington and Chelsea, W11 2QA
Hamptons's office in Kensington and Chelsea, at 301 Westbourne Grove, is rated 4.3 out of 5 across 1,603 reviews on two platforms, including 174 Google reviews rated 4.8.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
Trustpilotrecently moved into a property
I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.
5/5
GoogleWorking with Omran was a breath of fresh air, his pride in what he does is evident in every aspect of the process. Unlike other agents I’ve worked with, his dedication and personalized approach truly set him apart.
Thank you for taking the time to leave us a review Mohammed. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleAnnie Thorp is a standout property agent. Her market expertise, effective communication, and attention to detail set her apart. Annie delivers results with a client-centric approach. Highly recommended! Additionally, Annie’s warm demeanor and genuine interest in her clients create a comfortable and trusting atmosphere. She takes the time to understand individual needs, ensuring a personalized experience. Annie’s commitment to excellence makes her an invaluable partner in any real estate journey. Thanks Hamptons Team and Annie! It has been a pleasure working with you!
Thank you for taking the time to leave us a review Enrique. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback. Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated. Thank you again for your review and for choosing Hamptons.
5/5
GoogleWe’ve been with Hamptons Notting Hill for many years now ..they always have the best properties …we highly recommend Ben
Thank you for the glowing review! It brings us joy to know that you have been satisfied with our properties for many years. We will be sure to pass along your kind words to Ben. Thanks again for being a loyal customer and recommending us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost. Particular mention to Mandy and Patryk who are superb
Thank you for your kind review. We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience. A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference. We truly appreciate your support and thank you for taking the time to share your experience.
5/5
GoogleRenting made super easy by Ben - thanks again!
We are thrilled to hear that Ben made your renting experience easy and enjoyable! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleHamptons found a suitable tenant for the full asking price at the first attempt when another agency with which my property was listed failed to do so despite several attempts. This was possible thanks to the brilliant Jackie, her in depth-knowledge of the rental market and her frank and sound advice based on such knowledge. She is extremely efficient, fast and precise in her speech, that is to say she talks to the point, without the use of meaningless or unnecessary words. Annie was also efficient, helpful and courteous at all times.
Thank you for your wonderful review Sreemal. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
5/5
GoogleI had the absolute pleasure of working with Omran as my agent, and I can confidently say that renting has never felt easier or more comfortable. From start to finish, he was incredibly attentive, always ensuring that every detail was handled smoothly and efficiently. What truly sets Omran apart is his dedication, he goes above and beyond, even responding on weekends to make sure everything runs seamlessly. His professionalism, responsiveness, and genuine care turned what can often be a stressful process into an enjoyable and hassle-free experience. If you’re looking for an agent who truly puts in the effort and makes the renting process effortless, Omran is the one to trust. Thank you so much, Omran!
1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
5/5
GoogleWe had a very pleasant experience with Omran Ibrahim, who made us feel that he is listening very carefully to the list of must-haves and nice-to-haves when looking for a new flat to rent. He was very kind and professional and judging by the flats he suggested it became clear that he did understand what we were looking for - which is not a given with many other letting experts. I can highly recommend him.
Thank you for your review Marc. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotFabulous service
The staff in the Alton branch, particularly Adam Masters, went above and beyond to get a long winded and complicated sale over the line. Adam is professional, calm and supportive. I have used Hamptons three times now and would wholeheartedly recommend the Alton office.
5/5
GoogleAnnie is an absolute ICON and a LEGEND. Excellent service, really friendly but also very personal. It felt like I could be honest with her and she wasn't trying to sell me on anything, she just genuinely wanted to help me find the right property. She is a true Sheffield lass and I would 10/10 recommend going to Hamptons Notting Hill! Also the properties are stunning, like something out of a film.
Thank you for the great feedback Dorothy. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Notting Hill was exceptional. The team will be pleased to read your review!
1/5
TrustpilotVery bad experience
Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs
5/5
TrustpilotVery good service
Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.
5/5
TrustpilotI have been using Hamptons to help me manage a property
I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.
5/5
GoogleI would highly recommend the lettings team at Hamptons. Absolutely spot on with their knowledge of the area and market, great at securing good tenants and friendly and professional to deal with. Unlike many of the agents in the area, they aren't pushy or aggressive but will offer their opinion and advice and leave you to make your own decision. Jackie was especially helpful in leading the team and coordinating the process.
Thank you for the great feedback Rebecca. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Notting Hill was exceptional. The team will be pleased to read your review!
5/5
TrustpilotQuality of Service
Hamptons manage two properties on my behalf and have done for many years .. I have never considered changing primarily because of the personal service I receive. . Nicola and Charlotte and previously Jacqui in the Beaconsfield Office have been excellent . Harjeet does an outstanding job taking care of the properties on my behalf. Very much appreciated
5/5
TrustpilotExperiences renting a flat managed by Hamptons
I have been renting a flat managed by Hamptons and compared to my experience with number of other property managers, they are very responsive, helpful and flexible. Any issues I’ve had in the flat have been resolved super quickly - particularly our property manager Danish Ashraf has been super helpful throughout. Would happily recommend Hamptons.
1/5
TrustpilotUnprofessional and costed me more money . Avoid !!
Very disappointing and unprofessional service despite taking so much money for fully managing the rental of my apartment. Hamptons property in charge mismanaged payments on the property on multiple multiple occasions leading to damages being paid out and most recently Hampton’s completely washed their hands of any accountability on debt from non-payment of a service charge despite managing the property at the time forcing me to make payments of several hundreds to close the case. During the rental period services such as routine inspections that were handled by Hampton did not notice and report a massive leak and mould which again led me to spending a lot in maintenance and replacement costs. This could’ve been avoided if the inspection service was thorough. All in all Hampton has costed me a lot of money when managing my apartment while taking a lot of money for nothing. Avoid at all costs. I will certainly not be listing my apartment again with Hampton’s.
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