Trusted Agent profile · Kensington and Chelsea
★★★★★
1,490 reviews across 2 platforms
168 Brompton Road, London, SW3 1HW, Kensington and Chelsea, SW3 1HW
Hamptons's office in Kensington and Chelsea, at 168 Brompton Road, is rated 4.3 out of 5 across 1,490 reviews on two platforms, including 65 Google reviews rated 4.9.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
Trustpilotmax at hamptons. managing a new tenancy
max is working diligently and effectively to manage a new tenancy in my tired old property. he is dealing with multiple issues as well as contractors, local authorities and the tenants. in addition he continues to keep me informed of developments.
5/5
TrustpilotHamptons Banbury... brilliant, efficient, friendly
I have just rented a property through Hamptons (Banbury branch). All the staff I dealt with were lovely, efficient and managed to get me into the property I wanted at short notice without any problems at all. I would highly recommend them! Thank you Hamptons.
Thank you for leaving us a review. We are delighted to receive your feedback and are especially pleased to hear the team were able to facilitate a quick move in for you. We take customer service very seriously and look forward to sharing your review with the Banbury team, thank you again.
5/5
TrustpilotExcellent Service
We have recently moved into a property that was rented and managed by Hamptons in Sunningdale. Julian has worked incredibly hard to solve end of tenancy issues for us. He has been a pleasure to deal with, always answers our queries immediately and updates us on a regular basis. The service we have received has been exceptional and we would definitely recommend working with Julian.
5/5
TrustpilotThank you, Hamptons
I really appreciate the way Hamptons deal with any problems I have at my home. Things are always dealt with in a timely manner & communication is great at every stage. Patryk, my Property Manager, has been very professional & friendly in his approach.
5/5
TrustpilotAttentive to details on the property
Current property manager is great and very attentive - not just to correspondence and concerns, but visiting the property and taking the time to look at areas which might need updating. Overall am very happy with our current interactions
5/5
TrustpilotSelen Hurbas
Selen Hurbas is a great property manager, she is very supportive and responsive.
5/5
TrustpilotCrisis Resolved Quickly
While we have had some trouble with Hampton's in the past, we are giving 5 stars purely due to our new property manager Alex who resolved a blocked drain outside our flat (causing flooding) as quick as possible. He really want the extra mile calling several different companies to find someone who could help us immediately and was polite and friendly despite our relentless messaging about the issue. Thanks, Alex!
5/5
TrustpilotHamptons, Marlow.
I bought a house via Hamptons, Marlow. I've always had low expectations of estate agents - based on all my previous dealings with them but Stuart at Hamptons really surprised us. He was straightforward and honest. If only all estate agents were like this.
Thank you for leaving us a review. It is excellent to hear Stuart has provided such a high level of service and hopefully restored some of your faith in the profession. We treat customer feedback very seriously and look forward to making him aware of your review. Thank you again.
5/5
TrustpilotRecommended
Hamptons has been my property management company in the past 20 more years. I found its services good and reliable. My Property Manager Monika and Lettings Manager George are both excellent, very professional and helpful with good advice and follow up.
5/5
GoogleRichard Mackarel at Hamptons found our tenants at Montpelier Square. He went above and beyond his duties, even helping me find furniture at short notice in time for the rental! We used his quick and quality recommendations, thanks to him the property was ready in time for the tenants. He catches up with me once a week without fail to keep me updated. Always a pleasure a speak to, very personable and friendly! I look forward to his calls. Great service!
5/5
GoogleAn overall excellent experience working with Hamptons for the sale of a property. The associate working with us was extremely helpful, efficient and knowledgeable - able to address all of our issues in a timely way. We would like to thank everyone concerned at Hamptons.
Thank you for taking the time to leave us a review! We are delighted to hear how happy you are with the services you received, customer care is very important to us and it is fantastic to read you had such a positive experience with the team in Knightsbridge. Thank you again!
1/5
TrustpilotAvoid Hamptons if you want your deposit back
Been waiting for over a month to get back my deposit, after renting a property serviced by Hamptons for over 3 years. Very disappointed with the service, avoid !EDIT: another month has passed and I still haven't gotten my deposit. Poor customer service!
Thank you for leaving us a review. We can see you have raised this matter with our property management department and customer care team who have responsed accordingly. We trust they have been able to provide further clarity regarding your deposit and reassure you of our best intentions. Thank you again.
5/5
TrustpilotThank you Sana and Hamptons Team!
I am renting with Hamptons who are also managing the property. Sana Uddin serves as my property manager and she has been extremely professional and organized in addressing all my concerns no matter how small or large and communicating efficiently between the property owner and myself. I am very happy to be working with her and grateful for her assistance.
4/5
TrustpilotJennifer Powell (Senior Property…
Jennifer Powell (Senior Property Manager) from Hamptons has been a pleasure to work with. Courtous, timely, and informative replies helped us navigate what is a very difficult and competitive rental market.
5/5
TrustpilotWe are more than happy with Hamptons…
We are more than happy with Hamptons especially Rebecca!She responds quickly proactive very pleasant and more than helpful!Very happy
5/5
TrustpilotHamptons offer tenants great service
Hamptons is our current rental providers. The team were great from our initial search for a property. Our selection and move into our current rental property they manage was smooth, easy and all requests/questions/concerns are always answered very quickly.
5/5
GoogleHaving tried numerous estate agents with big promises only Hamptons have delivered on every detail. From initial contact to closure the company keep you informed and updated with phone calls and follow up emails. The staff are highly trained professionals who each will answer any query small or large in particular an agent named Aaron De Silva I am amazed and relieved to find an agent who actually cares about customer service and can provide a full service from sales, purchase and rental to mortgages and professional recommendations. I would not hesitate not only to recommend him, but encourage you to experience his high quality professional advice!
5/5
GoogleI had a property to 'let' in South Kensington and Hamptons were one of three agents I approached to market and 'Let' the property. I have to to say their 'letting Dept' proved quite the best, the other 2 were good but Hamptons marketing was the best. The photography was brilliant, and they always kept in touch. I had full reports after every visit and they were always available even out of hours guiding me through the process. Once a tenant was found they nursed the deal through. Aaron particulaly went the extra mile with advice and problem solving but the whole team were highly professional with a good sence of humour! Very important in this business. Thank you Hamptons (Knightsbridge)
5/5
Google1/ The original written estimate valuing my house for sale was succinct and seemed well founded. Until I confirmed that I was interested in selling I was not overly pursued by letter or email to persuade me to make up my mind. 2/When I dropped into the agency (unannounced) to discuss the current house sale procedure in the UK - of which I was pretty ignorant - I was greeted courteously, given all the time necessary to reassure me 3/The technical details - photography, measurement, standard legal forms, EPC certificate - were all handled competently and painlessly for me. 4/This friendly service continued post exchange of contracts - most important for a seller not resident in the UK 5/From my experience I can really recommend Hamptons, especially for people not ordinarily resident in the UK
5/5
TrustpilotDaniel Johnson at Hamptons contacted a…
Daniel Johnson at Hamptons contacted a company to investigate a problem with the washing machine at one of our rented properties. They made their assessment and Daniel advised us to let the repair company carry out repairs to the machine rather than replace it. This was a much cheaper and environmentally sound option.We are very pleased with the outcome.
5/5
TrustpilotDan in Muswell Hill was a fantastic…
Dan in Muswell Hill was a fantastic agent and I can't recommend him enough! Professional, transparent and overall just a great person to work with.
5/5
TrustpilotJoe has been fantastic throughout our…
Great experience with Hamptons. Joe Sanders has been fantastic throughout our tenancy. He is prompt and organized. Pleasure to deal with.
5/5
TrustpilotApril Keane
My communication with April Keane has been superb. She provides an extremely clear and timely response to all requests and concerns.
4/5
TrustpilotVery efficient and dependable
I am very pleased with the services provided by my property manager, Patryk Lehmann and Hamptons as a whole. I can communicate with them efficiently as they are quick to response to all my queries . Helpfull and dependable.
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