Trusted Agent profile · Kensington and Chelsea
★★★★★
1,608 reviews across 2 platforms
8 Hornton Street, Kensington, London, W8 4NW, Kensington and Chelsea, W8 4NW
Part of Hamptons, see every office.
Hamptons's office in Kensington and Chelsea, at 8 Hornton Street, is rated 4.3 out of 5 across 1,608 reviews on two platforms, including 187 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons Kensington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant - from start to finish
Whilst in the main we dealt with one person (Justin Partt) the whole support team were a pleasure to deal with. Clearly all were aware of our property and therefore, able to deal with questions as they arose. Attention to detail, great advice and support, what more could you want
5/5
TrustpilotHoney Starling - Hamptons Twickenham
Thoroughly recommend the Hamptons Twickenham team and especially Honey Starling who helped navigate me through my purchase and kept everything in motion and was excellent at keeping me informed at every step. Thank you Honey and the team!
5/5
TrustpilotGreat
Melanie is great communication and very good to work with
5/5
GoogleVery happy to work with Hamptons. Flat is amazing, service is amazing. Thank you
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear how happy you are with both the service you received from our team in Kensington and your new home! We hope you are settling in nicely, thank you again!
5/5
TrustpilotPerfect Service with a Smile !
Having sold 3 properties in 5 years I have dealt with many Estate Agents. I can confirm that John Carini, at Hamptons in Harpenden rates above and beyond all others.He is honest, reliable, always happy to help and support. His knowledge, experience and real passion for what he does is like a breath of fresh air ! John thank you for making our sale a stress free and smooth one !
1/5
TrustpilotTotal Fraud
I recently moved out of Crawford Buildingand had a very frustrating experience with the property manager, Brooke, and the management company.
5/5
TrustpilotBeen dealing with Jennifer Powell at…
Been dealing with Jennifer Powell at hamptons got a few months plus now and I can say she is good at what she does.Always there and when problems arise she deals with it promptly and gets the answer back ASAP.Dealing with jen everything just flows with no hassle I highly rate her and have got lots of time for her which makes me go above and beyond in everything I do for her which makes hamptons the best.Keep up the good work young lady
1/5
TrustpilotUnprofessional
Unprofessional. Had a viewing booked, no one turned up, been waiting in the rain for 20 min, no mobile phone provided and landline phone no one is picking up. Next day I’m getting a phone call with “I don’t care” attitude to book another viewing. Avoid.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotLucy Desborough has managed our flat 9…
Lucy Desborough has managed our flat 9 35 Onslow Gdns very efficiently for a good many years and it has always been a pleasure to make contact with her and deal with management problems,Sadly we have to sell our flat but we are grateful to all those who have been involved at Hamptons over the years
5/5
TrustpilotGreat property management!
I have been a tenant for just over a year now with Hamptons and the staff here have been nothing short of fantastic from day one. Patryk (my property manager) is very polite, friendly and approachable. He has been extremely helpful, very prompt in replying to emails and has never left me waiting. Great service, I hope it continues!
5/5
TrustpilotGreat Performance
Hamptons Stratford upon Avon performed brilliantly, they did everything they said they would do very quickly to get our property to the market. Our contact was extremely enthusiastic, he had done his market reach before the initial viewing and valuation knowing exactly how to price the property to get the right price and a speedy sale.
Thank you for your feedback about our Stratford team, we are delighted to hear you had such a good experience and we look forward to making them aware of your review.
5/5
TrustpilotHead and shoulders above the others…
I have worked with Hamptons since 2014 and can honestly say that I've enjoyed every day. Before I began working with them I had worked with other letting agencies but none of them come close to the standard I have witnessed at first hand for over eight years.Hamptons are head and shoulders above the many other lettings agencies in the area - county actually. As is the property manager Jennifer Powell. She is excellent at dealing with landlords and tenants alike as well as trade professional like myself. I have never heard an ill word spoken about anyone at Hamptons or indeed Hamptons themselves and am extremely proud to represent them as an independent contractor.
5/5
TrustpilotAmazing agents
Amazing agents, I have mainly dealt with Hamptons Victoria and specifically with Danish Ashraf and it has been amazing so far.
5/5
TrustpilotHave been with Hamptons for 4 years now…
Have been with Hamptons for 4 years now and its been made incredibly easy because of David Whiting. All issues that come up are dealt with quickly and efficiently. I never have to worry about any works not getting done as I know he is chasing contractors and on hand to contact if I have any questions!
1/5
TrustpilotHard to reach by phone
Hard to reach by phone, emails routinely ignored, and maintenance issues go unresolved for months. When problems are finally acknowledged, the response is slow and dismissive. Feels like tenants are treated as an afterthought.
5/5
TrustpilotNicole Drackett has been great!
Nicole Drackett has been really helpful organising key replacements. She’s been quick to respond and chase suppliers when needed and Has been really friendly in her communication with us.
4/5
TrustpilotWe have a number of properties managed…
We have a number of properties managed by Hamptons. David has been immensely helpful in terms of us being able to provide our tenants with a high level accommodation
4/5
TrustpilotPatryk Lehmann - Property Manager
Patryk took over from a very lack lustre property Manager at the beginning of the year and so far so good. Very attentive, well organised and willing to go that extra mile to appease.A few issues that he will address on my behalf so let's wait and see how that works out but very confident in his ability 👍.
4/5
TrustpilotHamptons Godalming
We have just sold our house through Hamptons in Godalming and would highly recommend the whole team. Lead by Jake who did our appraisal, negotiations and guided everything forward in the background. Pippa who showed numerous people round with continued enthusiasm and flexibility on time. Ross who looked after the subsequent sale (which became quite protracted due to our buyers first buyer pulling out on day of exchange!). He worked hard with all parties to ensure we got over the line the second time. I also felt it important to have an agent with a high street presence in my local town which is no longer the case for many agents.
5/5
TrustpilotTop service
Top service. Very understanding, professional and friendly and quick to respond team.
4/5
TrustpilotExceptional service
As a landlord of two let properties managed by Hamptons Maidenhead,we've been impressed. The team is unfailing courteous in dealings with ourselves, tenants and with tradesmen for maintenance & repairs. Their email and telephone communications invariably are timely and clear.Our primary dealings have been with Camilla Askew, Judy Palethorpe and Sarah Kinsella, but all of the team deserve plaudits.
Thank you for your review, feedback of this nature is very important to us and we look forward to sharing it with the team. Thank you again.
1/5
TrustpilotKingston branch - Extremely poor form
Extremely disappointed by the service. After a recommendation from a friend, we had regular contact with Malte Lau. Unfortunately his own interests came before that of his customers. It’s a real shame as Hamptons had such a positive reputation and now I will be telling friends and anyone who will listen to avoid them due to the actions of one employee.
Thank you for leaving us a review. Whilst we have no record of you on our system, we understand you may be posting on behalf of a customer we recently worked with. We have looked into his experience as a whole and whilst we do understand how unfortunate it is when a seller moves to a higher offer, it is ultimately their decision. We appreciate how disappointing this must have been for you but we cannot see an instance where Malte Lau has not offered a high level of customer care and followed procedures. Please rest assured we take customer service very seriously and despite this set back know the team are more than happy to help continue in assisting you with your search. Thank you again for providing us with your feedback, whilst you may not opt to use our services again, we do wish you the very best of luck with any future purchase.
5/5
TrustpilotBecky Curtis and team dealt with a…
Becky Curtis and team dealt with a tricky sale professionally and with commitment.The famiky are delighted to have concluded a difficult probate sale
5/5
TrustpilotHamptons Godalming what an amazing…
Hamptons Godalming what an amazing experience! Jake instructed our property he was courteous, professional and handsome, what a guy.Ross handled the whole process and left no stone unturned, on the ball at every step of the way. Thankyou.Pippa did a wonderful job with the viewings treating our home with great respect, amazing service.Thankyou to Ella who carried out all the admin.Overall the team did a fantastic job and kept us updated every step of the way. Thankyou Godalming Hamptons! 5* Experience
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Tell us what you need and we'll put you in touch. Hamptons Kensington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
