Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have worked with Hamptons for many years now, and have always been very happy with the service provided for both sales and rentals. We have worked with Annabel Ward recently and found her to be very professional, and highly effective in helping us to secure good tenants. She always works hard to ensure that the rental process progresses as smoothly as possible.
Nicholas · 26 October 2019
Agent replied · 24 October 2024
Thank you for leaving us a review. Customer service is very important to us and are we delighted to receive such wonderful feedback our Kensington office. In particular it is wonderful to hear that Annabel had such a positive impact on your experience with us and we look forward to sharing your review with her. Thank you again!
★★★★★ 5/5
Trustpilotas superb as Patryk, UK will become megapower
In 2024 Feb we are given another Property Manager named Patryk Lehmann. Patryk is very organised amid handling 90 properties. Patryk is very organised, detail-minded, prompt and just to landlords. Patryk shows cares and justice in analysing. If 50% of UK citizens can be as superb as Patryk, UK will become megapower for centuries to come. congratulations to Hamptons and us.
Amy · 7 March 2024
★★★★★ 5/5
TrustpilotNicole Mapura extremely helpful…
Nicole Mapura extremely helpful customer service executive . Nicole has been extremely helpful and has redeemed my faith within this Company. Sometimes its a few words that can reassure you all will be ok, "don't worry, " someone that genuinely cares for the clients makes a big difference. Nicole has been extremely helpful and I called her this morning to Thank her for she never realised how stressed I have been and I appreciate her swift and corrective action in ensuring I was dealt with through the correct departments . May situation is being dealt with by the appropriate contacts. Effective training makes a huge difference Nicole is always professional, polite and reassuring , never does she sound fed up and on every occasion she has been able to connect me to the right person, she a great ambassador for Hamptons. Thank you please promote this beautiful caring individual.
Amari · 14 September 2022
★★★★★ 1/5
TrustpilotWorst ever left us with no hot water…
Worst ever left us with no hot water and heating for over two weeks all they care about is taking your money once I get you in the property you’re no longer a problem and when you tell them it’s their problem they say it’s between me and Landlord were state agents ever do not rent from them this was the caterham Branch
Barry · 12 April 2019
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are naturally disappointed to hear you are dissatisfied with our service. We appreciate being without heating and hot water can be frustrating but from our system can see the team worked as quickly as possible to resolve this matter for you and ensured a brand new boiler and plumbing was installed within 8 days. Whilst we understand this is a difficult situation to be in, I can see that your rent was deducted completely during this time which I believe is sufficient compensation for your inconveniences. I do hope the remainder of your tenancy runs smoothly and thank you again for passing on your feedback.
★★★★★ 5/5
TrustpilotStratford-upon-Avon Branch - Excellent Experience
Used the Stratford-upon-Avon branch for both our sale and purchase, and received a fantastic service throughout the process. Paul was invaluable in securing a deal that worked for all parties, despite the hiccup of the collapse of our first sale, and Jacob worked tirelessly prodding and pushing the transactions over the finish line. I would have no hesitation in recommending them.
Justin · 14 February 2020
Agent replied · 24 October 2024
Thank you for leaving us a review. Customer service is important to us and as such, we are delighted to hear Jacob, Paul and the team had such a positive impact on your experience. Thank you again.
★★★★★ 5/5
TrustpilotGas Engineer Review
I have worked for numerous Estate and Lettings agents as a Gas engineer over a 15 year career. Rebecca and her property management team are professional, concise and more importantly for myself, the best property management team I have encountered in 15 years. Information is always readily available, they are understanding of all trade related issues and understand the regulations that need to be complied with completely. All of my staff thoroughly enjoy undertaking Hamptons work and this is due to the guys in the property management team.
Lewis · 19 August 2022
★★★★★ 4/5
TrustpilotSmooth check out
I was associated with Hamptons for more than a year for my previous tenancy. In this period I needed help quite some time, and I must say Hamptons were very professional. Special mention to Gemma Ward, who was managing this property. She was prompt in sending supports whenever issues were highlighted and tried to make my stay comfortable. Even the check out was smooth and tenant friendly. I stayed for more than a year but as there were no break clauses mentioned in the contract, I had to pay 8% of the total rent remaining, which I found a little too much. Even after repeated requests and also upon getting the new tenant very easily they couldn't let go of that. That was quite harsh, as they were receiving the same charge from two tenants for the same time period. But otherwise it was a smooth stay and very well managed.
Sarbartha · 11 August 2022
★★★★★ 5/5
GoogleExcellent service from Kourosh & the Hamptons Kensington team. Their market knowledge was impressive and the team were professional through out the process. Our client was happy. Look forward to working with them again.
Sai · 11 October 2025
Agent replied · 11 October 2026
Thank you for your review Sai. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
TrustpilotProperty letting in Fulham
I have let my property in Fulham through Hamptons for four years. They have also managed the let. The process has been very easy and they have always been on top of the required paperwork etc. Shardai has been the property manager for the last year or so, and has always been very prompt, professional and friendly.
R · 2 May 2024
★★★★★ 5/5
TrustpilotGreat Property Manager
My daughter has let her property through Hamptons for the last 8 years. Mandy D’Orta has been managing it for the last 6 months and is by far the best Property Manager we have had. She has been extremely kind, helpful and efficient. She is always friendly and responds very quickly to any requests.
Customer · 25 June 2024
★★★★★ 5/5
TrustpilotExcellent service from Stratford upon Avon
I cannot recommend Jacob at Stratford upon Avon enough. On our first viewing our house sold. Having completed his due diligence, we received full confirmation of our buyers details. He kept us informed throughout the process. He worked outside of 'normal' office hours, to keep us up to date of any developments. A massive thank you!
Sarah · 27 April 2021
Agent replied · 24 October 2024
Thank you for your feedback about our Stratford team and in particular Jacob, we are delighted to hear you had such a good experience and look forward to making the team aware of your review.
★★★★★ 5/5
TrustpilotWe rented a property through Hamptons…
We rented a property through Hamptons and they also manage the property on behalf of the landlord. All of the Hampton staff have always been very friendly and helpful, from Yoanna Allen who found us the place through to Melanie Hudson who oversees the ongoing management we are very happy with the service. In particular Melanie goes the extra mile to ensure issues with the property are resolved quickly and with minimum of fuss - Thankyou!
Steve · 16 December 2022
★★★★★ 5/5
TrustpilotGreat service from the Hamptons Bath team
Very responsive and proactive to all property and tenant issues. Very good service from the team and much better than other agents / managers that I have used. I would recommend the team (in particular Melanie Hudson who is our key point of contact) to all those in need of property agency / management services.
John · 11 May 2024
★★★★★ 5/5
TrustpilotEffective, informed and professional
We bought and sold through Hamptons, Farnham. Although it is never an easy experience, we have nothing but praise for the help and service from Hamptons. We were disappointed previously with other estate agents but this was smooth, informed and professional throughout. They were able to draw in potential purchasers from a wide area. The person who oversaw our journey was Riccardo, who kept us up to date, with the purchase and sale, and the rest of the chain. We recommend Hamptons, especially Riccardo.
David · 22 May 2022
★★★★★ 5/5
TrustpilotFantastic property manager
April Keane was our recent property manager at Hamptons. She was wonderful, meeting us in person to discuss our concerns and skilfully negotiated with the owners to resolve some outstanding matters to everyone’s satisfaction. I was really surprised with this and very happy with her dedication and support.
Nadia · 9 September 2024
★★★★★ 5/5
TrustpilotFeedback for Max Barnes
There was an issue with the hot water immersion heater. I emailed Max Barnes at Hamptoms. He responded very quickly, organised for a plumber to come to the flat almost immediately to have the issue checked out. He made sure to follow up with the plumber the same day, and when he found out that it was an electrical issue - organized with the electrician to come and have this fixed in few days. He made sure to get information about mine and the landlord's availability, to organise this. Very grateful to Max - for getting this sorted so expediently for me.
Priyadarshini · 12 May 2022
★★★★★ 5/5
GoogleWe were very fortunate to have Sana Uddin as our last property manager at Hamptons.
Living overseas, we have to rely totally on Sana to represent us in managing daily matters regarding the property on our behalf. Some of the problems involved were extremely frustrating.
We commend Sana for her professionalism, patience, persistence and prompt follow through in solving these problems for us. Sana would also remind us of potential problems we were not aware of.
Throughout our many years experience with Hamptons to manage our property, we are very thankful that they have saved the best for last in a sense, giving us a happy ending.
Thank you, Sana.
Faith · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review Faith. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
TrustpilotA first class dedicated team
We experienced exceptional hard work and dedication from the Hamptons team during the sale of our family home. There were regular informative updates and nothing was a problem for Tamsin or any of her very professional staff. We would certainly use again and thoroughly recommend Hamptons to anyone looking to sell or purchase any kind of property.
Jez · 12 March 2024
★★★★★ 5/5
TrustpilotAccolades to Hamptons Dorking.
I recently sold my property in Dorking.I am very happy to say that Simon and his team at Hamptons went above and beyond in professionalism,empathy and delivery.They walked the talk of their slogan Hamptons with you every step of the way.It was a pleasure dealing with them.
Pamela · 9 September 2024
★★★★★ 5/5
TrustpilotGreat experience with Hampton's Clapham team
The Hamptons team in Clapham has been managing our property for the past 5 years and done a great job. Anca Ciobanu is very responsive to tenants needs and always ready to help sort out issues that can arise in our house. I would recommend them to anyone looking for a property manager.
Vincent · 28 May 2024
★★★★★ 5/5
TrustpilotHamptons Reigate and particularly that…
Hamptons Reigate and particularly that of Jonathan Higginson was professional, helpful & efficient in marketing my property. They obtained three offers in four weeks, compared to a previous agent who had achieved zero offers in twelve weeks. I found their whole approach to be informative and I would certainly use them again
David · 12 June 2024
★★★★★ 5/5
GoogleTop shelf experience - the Hamptons Kensington team (particularly Collette) are best in business and take a considered approach to understanding their client's needs and matching them with a suitable property.
Thomas · 25 October 2023
Agent replied · 24 October 2024
Thank you for your wonderful review Thomas. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleColette was amazing. Very helpful and responsive. 5 stars
Gabs · 3 December 2024
Agent replied · 10 December 2024
Thank you for the great feedback Gabs. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Kensington was exceptional. The team will be pleased to read your review!
★★★★★ 4/5
GoogleEvery enterprise’s success always comes down to the people who work in it. Amy Goldstein is absolutely great. Easy to reach, helpful, polite and professional. Very good experience. The Kensington branch manager Paul Anderson, however, has been surprisingly rude and unhelpful in emergencies. I would definitely not rent through him - but Hamptons overall has been absolutely fine.
Kaif · 26 October 2019
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are delighted to hear that Amy has been so supportive throughout this process, we look forward to sharing your review with her. Naturally, we are dissapointed to read your other comments and will ensure this is looked into by a senior member of Central London Lettings team. Thank you again.
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