5/5
TrustpilotJocelyn is fantastic
Jocelyn is fantastic . She responds quickly to emails and always on the ball! Great service
Trusted Agent profile · Kensington and Chelsea
Hamptons Chelsea Sales reviews in Kensington and Chelsea
★★★★★
1,621 reviews across 2 platforms
134 Fulham Road, Chelsea, London, SW10 9PY, Kensington and Chelsea, SW10 9PY
Part of Hamptons, see every office.
Hamptons's office in Kensington and Chelsea, at 134 Fulham Road, is rated 4.3 out of 5 across 1,621 reviews on two platforms, including 217 Google reviews rated 4.8.
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Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotHelpful property manager
We hadn’t been landlords before but Gemma made it easy to deal with any situations that came up
5/5
TrustpilotGreat work from Hamptons property…
Great work from Hamptons property management team when we reported a faulty shower. Melanie was excellent and got the problem resolved very efficiently.
5/5
TrustpilotHamptons - Ellie Masters
We recommend Ellie Masters at Hamptons Int.She is very responsive, reactive and handles the problems with diligence and efficiency.
5/5
TrustpilotI have always had excellent dealings…
I have always had excellent dealings with the Hampton's Letting team. Recently Ashley O'Dea has been a great help with her advice, prompt action and efficiency.
5/5
TrustpilotExcellent service, above and beyond.
The team at Hamptons have been fantastic in helping to secure new tenants during a particularly challenging time. They were always charming, professional and efficient, their response was rapid, and their attention to detail first class. Sophie Winterson proved herself to be both pro-active and resilient, despite the unique difficulties provided Covid-19, particularly with regards to viewings. Unfortunately, due to no fault of the agents, the first deal did not proceed, but Sophie responded as soon as was practically possible and soon found us a suitable replacement. The service was above and beyond what was expected, from the most minute detail to more significant concerns. Robert Baird also demonstrated a reassuring and pragmatic approach to make sure the property was handed over successfully. I cannot recommend them highly enough.
1/5
TrustpilotIf I could give 0 stars I would
Won’t name the individuals but the property management team were truly awful. Not worth my time going into detail but would just avoid Hamptons at all costs.
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotDavid Whiting was super helpful in…
David Whiting was super helpful in getting us setup at our new property and his management was superb.
5/5
TrustpilotProperty management team ie
Property management team ie: Ashley from Marlborough branch in Wiltshire has been fantastic throughout my 6 months rental of property and during this covid 19. Thank you to all the Hamptons team.
5/5
TrustpilotFlat rent Marlborough
I rented out a flat via the Marlborough office. I was very impressed with the professionalism of all the staff involved with the process. The marketing and background checking of prospective renters was first class. Communication with Hamptons was first class. Highly recommended.
5/5
TrustpilotJust rented the house from Hamptons and…
Just rented the house from Hamptons and have some problems with a heating.Rebecca was very helpful and solved the problem very fast . Excellent service!
5/5
GoogleJosie and Ryan helped me with finding my rental accommodation in Tower Hill and in Woolwich. Professional service and seamless process. Thanks
Agent replied · 23 October 2024
Hi Dhruv! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
TrustpilotProfessional and successful management
My property in Kingston Upon thames has been managed by Hampton international over 5 years. The letting management team is professional and reliable. The services are quick and perfect.... I have been so happy to leave my property in their hands
5/5
TrustpilotThe problem with letting agents is...…
The problem with letting agents is that they are very varied ranging from the bureaucratic to the creative, from those who think that their process is more important than their clients' needs. Happily Nick scores 10/10 as an enthusiastic, empathetic and effective agent. Highly recommended.
5/5
TrustpilotAmy Goldstein has been incredibly…
Amy Goldstein has been incredibly supportive as our Property Manager, super responsive, polite and helpful. Highly recommend.
5/5
TrustpilotGold Standard
Gold Standard! Excellent people, excellent service. Special shout out to Melanie H. for being absolutely fabulous.
1/5
TrustpilotUseless
Tried to sell my property with them, left my phone number and email address, Got never contacted, but keep getting advertisement emails from them. If you don’t have a high end property to sell, don’t bother, they won’t get back to you (thumbs down)
Agent replied · 23 October 2024
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to address your comments with the team. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
1/5
TrustpilotHave water issues and nobody can help…
Have water issues and nobody can help me at Hamptons over the weekend. Will have to go without water now over the weekend. This is not the first time Hamptons we’re absolutely useless at doing their job!!!
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleWe received a great service for showing the property and Josie was very nice with us with all our questions and showing us around. It was a great experience.
5/5
TrustpilotHamptons
Sharon & Sophie from Hamptons were professional, friendly and incredibly helpful throughout the whole process of securing our rented flat. They happily answered all our questions, kept us up to date and went above and beyond our expectations so we could move in when we needed to. All this helped to make what can be a pretty stressful process completely painless. Thank you Hamptons ☺️
5/5
GoogleRobert Stubbs .. Well done man 🤙🏽🤙🏽 …
Agent replied · 10 January 2025
Thank you for your wonderful review Fares. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
TrustpilotSarita is an incredible property…
Sarita is an incredible property manager, having managed our two flats for years. She is exceptionally diligent, detailed and very reasonable. A true asset to Hamptons.
1/5
TrustpilotHamptons have been totally incompetent…
Hamptons have been totally incompetent for the duration of the service we have paid them for. Despite raising a complaint with Hamptons management I have not had a response.
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotWould highly recommend
We have been using Hamptons for the last couple of years to rent our apartment out and would highly recommend them. Our first tenants left at short notice but we didn’t even have chance to worry about this as the lettings team were so proactive in finding us new tenants. Katie in property management is also fantastic, very responsive and knowledgeable but also very friendly and lovely to deal with.First class service all round.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Hamptons Chelsea Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
