Trusted Agent profile · Kensington and Chelsea
★★★★★
519 reviews across 2 platforms
94 Old Brompton Road, London, SW7 3RD, Kensington and Chelsea, SW7 3RD
Part of Foxtons, see every office.
Foxtons's office in Kensington and Chelsea, at 94 Old Brompton Road, is rated 4.1 out of 5 across 519 reviews on two platforms, including 290 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Foxtons South Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleGillian Pushkarna did a fantastic job of keeping on top of the process and remaining calm throughout, despite my intense desire to get things over the finish line. She was always there, communicative and helpful, whenever I reached out. Would definitely recommend.
Thank you for the review, we are delighted to hear that you have received proactive and communicative support from Gillian.
1/5
GoogleBy far the worst! I have been foxtons client (tenant) for the last 4 years, and my interested has been always been violated. Don't ever use foxtons. at the beginning they look nice, but once you are signed into the agreement, you only pay, you even pay for stuff that is guaranteed by others. When you seek the guarantor, they always say "blah blah is responsible for that". eventually you get to pay for everything. Worst estate agency! THE WORST!!!!!!!!!!!!!!!!!!!!!!!!!
1/5
GoogleBefore, our negotiator, Sophie Rolls, would reply to our emails within minutes. After having signed our contract, Sophie only replies to our emails after days or not at all. When we try to ring her, she never picks up the phone or deliberately hangs up on us. Things that she promised us before signing the contract were not delivered, such as a work desk each and a proper bed for each of the bedrooms. Sophie also tried to rush us at every step of the way, e.g. signing the contract and getting forms for her. However, when we wanted information from her, she was painfully slow in responding. Initially, we wanted to use a guarantor but she didn't make it clear what forms would be required and after we gave her lots of forms she kept complaining they didn't meet the requirements so in the end we had to pay for 6 months rent in advance.
5/5
GoogleI approached South Ken office. Ms. Maggie is friendly but professional. I'm very satisfied with the service and results. Great properties!
4/5
GoogleI can't say that I am a fan of Foxtons and I've had horrendous experience with one of the other Foxtons offices. However, Foxtons generally has a good selection of properties, which is the only reason why I have used them. That said, Narjes El Hermi at the South Kensington office has been most pleasant and helpful to deal with, going the extra mile and understanding my requirements perfectly. Foxtons should have more staff like her or they should tell their staff to be more pleasant with customers and then maybe they wouldn't have such a bad reputation.
1/5
GoogleAbsolute nightmare. Foxtons have failed to deliver on any of their responsibilities. The only time they were really keen on getting things done is when it was our turn to pay 6 months' rent up front. They didn't get the apartment cleaned before our arrival, despite delaying our move-in to allow time for them to do so, they didn't provide a 2nd set of keys, despite promising to do so and were rude and unhelpful every step of the way. One piece of the paperwork we were supposed to provide was missing (because they told me it was not necessary) and one of their agents actually said "Well I'm not letting you move in without [the document]". On top of the advertised admin fees were were presented with around £300 of hidden extra charges as well as a 2% credit card charge, which they failed to warn us about, which again was in the £300 range, their service costing over 2x as much in the end than advertised. I would never recommend them to anyone. I know they have a large range of flats on offer, but I would urge everyone to do their best to avoid Foxtons.
5/5
GoogleGreat people and good service! We very much liked the people in the branch. They accommodate to any client request; being it viewings on a short notice, only very short viewing times or very specific search criteria. We meet Kim Oldham, who took care of us in a perfect manner and was ready to answer all our questions. Kim always showed us properties that met our criteria and were very good options for us, very well done. We are very happy we had Kim. I would highly recommend to step by if you are looking for properties in South Ken and/or Chelsea!
5/5
GoogleI had my flat on the rental market with 3 agents but it was Faron Sutaria that really worked at marketing my flat and had the most number of viewings arranged. I was always kept up to date with feedback from all viewings and I found this to be very helpful. Needless to say, a tenant was found by Rocky O'Toole from Faron Sutaria. I had a stipulation that I needed to interview the prospective tenant before agreeing to the lease. Faron couldn't have found me a more perfect tenant in every single way and I have been looked after as a client through the entire process. Every question I have had has been addressed within a 24hr time period and this has give me much peace of mind as a landlord.
5/5
GoogleI was extremely lucky to work with Ashley. He is very professional. It was a pleasure to have viewings arranged by Ashley. He picks up the requirements of his clients very quiclky and tries his best to find suitable properties. He gave us a lot of useful information regarding properties we should be aware of when purchasing it.
5/5
GoogleMy experience with Foxtons was incredibly smooth and professional. Matteo took care of everything from start to finish and was extremely helpful at every step.
5/5
GoogleBruno, our agent, was absolutely fantastic and beyond professional!
5/5
GoogleI was searching for an apartment to rent, I met my agent Khadra. She understood what i was looking for straight away. Khadra is really good agent in Foxton
1/5
TrustpilotFoxtons Lettings
Foxtons Lettings, Misleading Charges, Poor Communication, and Unprofessional Conduct
5/5
GoogleIt was my first ever renting experience and Joe from Foxtons made it smooth and easy. Thank you so much for your help! My best agent 🙃 …
5/5
GoogleI was searching for an apartment to rent , so i went to Foxtons in South Ken and right away when i met my new agent Khadra i knew we were going to find an amazing flat. She understood what i was looking for straight away and was super cool. So basically i found an apartment in two days and am very pleased. Would highly recommend. Don't forget to ask for Khadra :-)
5/5
GoogleI had such a great experience. I found a flat on the first day of viewings. I was so eager to move in that they expedited the paper work for me and got me the keys the same day. So professional. I would recommend them to anyone looking to rent or buy. Thank you Foxtons and more specifically Pierce.PositiveProfessionalism
5/5
GoogleJoe from foxtons was very friendly and helpful and showed me over 5 properties that matched what i was looking for in such short notice!!
5/5
GoogleThe agent (Ashley) I was dealing with when buying the property was professional, driven, enthusiastic, and keen to provide the best service possible. Only his relentless drive held the deal together as lawyers were dreadful and the seller was constantly trying to pull out. Highest levels of professionalism, can recommend.
5/5
GoogleTom and the whole team at Foxtons have been gone above and beyond in helping us throughout our property search and the beginning of our tenancy. They’ve been friendly, professional, available and personable; I thoroughly recommend them!
5/5
GoogleI had a very good experience, and the flat has been rented quickly. James Hankin and Dee Clift are very professional and responsible. I just hope they keep up with the works.
Hi Vera, thanks for the feedback. We're glad to hear that things went well and will be sure to pass on your kind words to James and Dee.
5/5
GoogleGreat Services! Mr. Igor is very helpful and always ready to solve our problems.
5/5
GoogleI highly appreciate the efforts from Maggie since her professionalism and kindness made the renting experience much smoother than I expected. Highly recommend her and wish her Merry Christmas and a pleased new year.
5/5
GoogleArchie vey is a great, I've had great service ! He helped find a flat to rent and was always on call If i had any issues.. I highly recommend him
Hi Hylana, we're really pleased to hear that Archie found you a property and that he was there to help you throughout the whole process. We hope to work with you again when you're next looking for a property!
5/5
GoogleI am thankful to Foxtons South Kensington for helping me in my property search - particularly to Joe Hagen! Thank you.
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Tell us what you need and we'll put you in touch. Foxtons South Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
