Trusted Agent profile · Kensington and Chelsea
★★★★★
2,242 reviews across 3 platforms
144 Old Brompton Road, London, SW7 4NR, Kensington and Chelsea, SW7 4NR
Dexters's office in Kensington and Chelsea, at 144 Old Brompton Road, is rated 4.4 out of 5 across 2,242 reviews on three platforms, including 351 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotMassive thanks to Rasel who provided…
Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!
Dear Rodi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair was a great help
Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.
Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotIt gives me depression
UPDATE: Another month has passed but all they did is to sent another (the fifth if not the sixth) contractor to take the measurements again and again of the faulty heater. When will they have it fixed? I don’t know. Am I freezing to death? Almost. Did they ignored my other requests in the past month? Yes. I tried to have things fixed/replaced at my cost but according to Dexters that would need the landlord’s approval. And I’m never having that approval. So they won’t fix things for me and won’t allow me to fix things for myself. Wow. And thank you customer relationship team for spelling my name wrong. I know you don’t care about the tenants at all but you could at least pretend？ORIGINAL REVIEW:So I rent through Dexters South Kensington, everyone seemed nice but nothing is working. The flat is managed by Dexters.The many things on the inventory were missing on the first day. I tried to email them to update it. One month later, nothing was done about it and not a single person cared to reply my email. I also tried to call their management team but it was not helpful either.The flat was 'professionally cleaned' as agreed on the offer. The flat had a funky smell after the 'professional cleaning'. And the bathroom wall had many dark brown stains on it that I had to clean it myself. The wardrobe was filled with used unwashed towels and sheets (five large boxes of those), which was almost a biohazard. It was agreed on the offer that these things should be removed. After me emailing and calling them for two weeks, they finally agreed that I can throw those rubbish away. And, of course, I had to pay for the rubbish removal myself.One of the three heaters was broken when I moved in. So I contacted their maintenance team in early August, hoping it could be repaired before summer ends. Now, two months later, it's almost the end of October and I'm still waiting for the landlord's approval to have it repaired. Not to mention many other faulty items that are in desperate need of being repaired.With that being said, most of their staff do sound very nice and decent on the phone. But it's just that nothing is working. Everything in the flat is on the edge of falling apart if not already so. With all these struggles, I feel my life is also falling apart. After renting through them, all the struggles trying to have things repaired ended in nothing. I have no ways to ask for help. No matter who I contact: the management team or the maintenance team, nothing can be done. I don't know what's so difficult. And I pay £475 per week for a flat like this.
Dear Y Lui, I am concerned to read your comments and would really like to look into this further for you. Could you please contact me at customerrelations@dexters.co.uk with additional information, such as property address, and I will ensure this is reviewed as soon as possible. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotApartment destroyed under their management
My apartment has been in the family since 1988. It was given to Dexters a year ago on a full management contract, they had supposedly vetted the prospective tenant, the tenants partner assaulted the tenant the police kicked the door breaking the lock to get access, arrested the partner. The tenant also had a large dog in the apartment which I abd the Managing agents requested Dexters to ask the tenant to remove, the apartment carpet, walls and wood work were destroyed by the tenant, the tenant did not pay the council tax, water charges, electricity or tv license. After the flat was vacated by the tenant, dexters rented out the flat immediately without informing me of the damage to the flat then requested I pay £1500 for repairing the walls and woodwork and over £1900 for a new carpet to replace the carpet destroyed by the large dog.Avoid Dexters at all costs, they are a property management company that operates at a substandard level. Look elsewhere. They only have their own interests ate heart and do not care at all about the landlords interests.I've left messages the last 2 days but no call back, they have my number, making money is their primary aim, landlords interests do not feature. Its affected my health.
Dear Tony. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotAshley
AshleyI highly recommend Ashley from Battersea Dexter, very professional, punctual, communicative Any questions you may have. Ash comes to your aidThank you that thanks to you Ash, our child lives in favorite house.
Dear Daniela, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotVery disappointed!
Very disappointed!It took them 33 days to tell me they are going to return part of my deposits. I emailed back said i will enter dispute process because the deposit claim is not reasonable, but they told me the time frame to dispute is within 10days of end of tenancy.:)Since i moved out i kept chasing for an answer but they delayed response till 33days later. And they claim they did professional cleaning to the flat, and they charge it to my deposit. But the truth is, i already booked professional end of tenancy cleaning service when i moved out and physically inspected the cleaning was done.I do not get why should I pay for a duplicated cleaning service. And why i should accept the outcome that their ignorance lead to missed the dispute time frame of 10 days.In a word, if you are looking for flat to rent, i highly recommend, do not use Dexters.
Dear Maggie. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleHad a wonderful experience with Megan (lettings agent). Did not eventually proceed with Dexter's (due to dream property being listed with another agent), but I had a very pleasant experience. Megan was friendlier and more helpful than any other agent I dealt with.
Dear Jonathan, We are delighted to read that our South Kensington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
TrustpilotLedi Peka has been great to deal with…
Ledi Peka has been great to deal with and very helpful.
Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been going to Nora for most of…
I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks
Dear CF, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWould not recommend at all
Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.
Dear Mark, we are disappointed to read your 1* review. I understand that the Director of Tenancy Management has been in touch with you to resolve this issue. Kind regards Asma Chughtai Customer Relations Team
1/5
Trustpilotbad experience throughout stay
I have moved out for one month but they still did not refund my deposit even if I have chased for 5 times!The response on repairment and maintainence request was super slow during my stay. It took 5 months for them to fix the blinds! I could not turn on lights during evenings because there was no blinds!And they arrange views with very short notice before my moving out date. Very bad experience. PLS give my deposit back ASAP when you read this comment, Dexters!
Dear Maggie, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotEfficient, Professional & Helpful
Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.
Dear Marco, Thank you for your lovely 5 star Trustpilot regarding Jamie. The team will really appreciate your kind words. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI’ve been speaking with Finlay for a little while now and would just like to say how impressed I am. He has shown that he is incredibly knowledgeable of the area and is always happy to answer any queries I have!
Dear Sunny, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleI have worked with many agents over the years, in both sales and lettings. Most of the time, they completely drop you like a hot potato the second the sale is complete. Michael has gone way above and beyond, even after the sale went through. He has gone out of his way to help and ensure all parties are happy. I very highly recommend him to anyone looking for a good agent, and definitely would work with him again in the future.PositiveQuality, Professionalism
Dear Tamara. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleGreat job by Candy and Piers in getting my recent offer accepted. They were both professional throughout the negotiation and keep me posted with vendor feedback; now looking forward to moving speedily through the conveyancing process to completion and fully expect Candy and Piers to excel in this area as well. Update: I completed a few days ago on Friday and without a word of a lie, I owe the smooth sailing to completion to Candy. She as been nothing short of BRILLIANT throughout this process. As a professional investor have worked in property for over 20 years and deal with literally dozens of agencies and 100s if not 1,000s of agents and I really consider Candy to be the best ! No job was too big or small for her, she was super responsive and possesses a can do attitude that makes any buyer know that his or her purchase is in safe hands. Once I have some more funds saved up, I will no doubt be calling Dexters and Candy to find me my next property.PositiveResponsiveness, Professionalism
Dear Savio. Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleMid pandemic move? A breeze! I was very lucky to work with Harry on my move, and everything was done in the absolute record time of 6 days - only 5 days after viewing the apartment!!! If you're an expat with good credit / a good job elsewhere, you really want to work with an agent that will represent you properly to the landlord. Dexters did that for me - other agencies told me I'd need a guarantor, which shouldn't be the case with a good job and solid credit. It was an absolute pleasure working with Harry - try to get a viewing with him. He is very personable, straight forward, super knowledgable and responds to everything quickly - even manic last minute requests were accommodated. On a separate note, I enjoyed working with someone who is very professional but still has some banter and made my mid pandemic move the most pleasant one yet.
Dear Kristin, We are delighted that you took the time to leave such a fantastic review which the Harry and the team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
1/5
TrustpilotOAKLANDS RISE NW10 6FJ---NO HEATING AND…
OAKLANDS RISE NW10 6FJ---NO HEATING AND NO HOT WATER AGAIN IN ALL NOTTING HILL GENESIS BUILDINGS IN WINTER !!! LAST TIME I HAD 4 DAYS NO HOT WATER AND NO HEATING AND I NEARLY DIED!!!! THIS IS CRIMINAL AND ONLY POSSIBLE IN THE UK! IN EVERY OTHER COUNTRY THIS COMPANY WOULD BE PROSECUTED!!! THERE IS A MOTHER WITH A BABY IN MY HOUSE. ALL TENANTS: STOP PAYING RENT AND MOVE OUT OR FILE CLASS ACTION IN COURT !!!
Dear Reni, I am sorry to hear you have experienced this. I am unable to find you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been dealing with Zak Mcnicholas…
I have been dealing with Zak Mcnicholas and have to say is professionalism and knowledge is breath of fresh air. Excellent interpersonal skills and and joy to deal with. Thanks Zak.
Dear Demetris, thank you for your 5* review. We are pleased that you have received great service from Zak in our Muswell Hill office. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotSpammers
Spammers. Went in there to look at flats, they took all my info, never helped me find a flat, but they do keep on spamming me (weekly emails) with random flats. I tried unsubscribing, didn't work cause their address is not valid. This is against GDPR by the way.
Dear Marry, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters....The experience
Dexters Wimbeldon ....i inherited this lettings from its many predessors over the last 25 years and have to sa for someone who hates change i have always been happy and made to feel like an individual but within a team.They have always worked tirelessly for my company and through good times and bad in our economy i have never once experienced a void period in any of my properties .Now under the reins of Mr Wiltshire and Ms Alward and their team i , through their combined experience and real interest in their profession , i am again happy with to continue and enjoy "The Dexter's Experience"kind regards frank o Donoghue
Dear Frank, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotJessica was highly efficient and…
Jessica was highly efficient and successfully dealt with a renewal for me. Thank you very much
Dear G R, Thank you for your kind comments regarding Jessica and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoanne
Joanne was phenomenal. Regular follow ups and had a solution oriented approach!
Dear Umar, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJack Morgan has been extremely…
Jack Morgan has been extremely professional in helping us feel at ease with people viewing our property and in finding a new home to rent…
Dear Rachel, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotThey are positively awful!
They are positively awful!! Tried to contact, sent emails and messages, then when it came to now we want to terminate as you haven’t done your job.. the apologies come and blame is distributed far and wide! The tenants have rights too!! The rental tribunal is the next stop!! Don’t use them!
Dear Esmê, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
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