Trusted Agent profile · Kensington and Chelsea
★★★★★
2,237 reviews across 3 platforms
144 Old Brompton Road, London, SW7 4NR, Kensington and Chelsea, SW7 4NR
Dexters's office in Kensington and Chelsea, at 144 Old Brompton Road, is rated 4.4 out of 5 across 2,237 reviews on three platforms, including 351 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Dexters South Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotNatalia Catana at Dexters was wonderful…
Natalia Catana at Dexters was wonderful and understanding throughout our recent tenancy change. There were a few complications along the way, and I really appreciated her patience, support and help getting everything finalised on time. Thank you, Natalia, for making a stressful situation easier to deal with!
5/5
GoogleKatie Dew was amazing in helping us secure accommodation. She was highly professional, fast, always quick to help. Cant recommend her enough. Family Erbacher
Dear Jo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleDealt with Joe and Steffan on the purchase of a flat. Steffan suggested the property, which we wouldn’t have otherwise seen the opportunity in, and we are now very happy with. Despite a long process both Joe and Steffan maintained positive attitudes, kept things moving forward, and Joe in particular did well in holding the deal together at several challenging movements. Thank you both!
Dear Adam, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
TrustpilotDexters have helped me during a recent…
Dexters have helped me during a recent tenant transition. They are very organised, I was dealing with Kirlon Sanchez who quickly and efficiently sorted out many issues while still leaving me with a level of control. For a landlord Kirlon and his team is just what you need.
5/5
TrustpilotProvided a great service during a change of tenant
A big thank you to James Englefield - Tenancy Manager who has been great helping us switch out a tenant on our existing contract. The whole process was explained to us clearly and it has been very seamless start to finish. We were kept informed of any updates and prompted if there were any actions outstanding. Appreciate the service and support!
5/5
TrustpilotSacha and the team
Sacha and the team were great at finding a tenant and handling the turnaround.
Thank you for leaving a wonderful 5* review. Kind regards, Asma
5/5
TrustpilotI’ve been working with Sophie since…
I’ve been working with Sophie since Dexters have taken over the management on my rental property! Sophie has been fantastic, with quick turnarounds on requests and on going communication. I trust in Sophie’s work ethic and values. You will be in great hands when Sophie is involved!
5/5
GoogleThank you to Joe Edwardson at Dexters for all his property expertise & insights. His dedication and hard work has been pivotal in getting our complex transaction across the line.
Dear Sach, Thank you for taking the time to leave a wonderful 5 star Google review. Joe will be thrilled to read your kind comments. Kind regards, Asma
1/5
Trustpilotreal lack of service/ communication
awful, I have been trying to speak to someone from the sales team for months. they say the same script every time I call "this is lettings, leave your details and sales will call you back". They never do. I actually want to purchase a property, why wont they talk to me? I can see the property just sitting there and every time I ask if it's still available they say it is. But I never get further than that with them.
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
Google5+ stars! Joe and his team made my purchase journey the best! Dexters all the way for me!
Dear Cyrus, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleDexters Kensington- the team, led byJoe, was very helpful and efficient. We dealt with Finlay and Steffan - excellent chain of communication and proactive following up any queries. Overall a very good experience. Many thanks, M & D
Dear Di-Anne, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotRenting apartment at Battersea Reach.
Our apartment in Battersea Reach is rented via Dexters letting agency. As landlords we find that we have a smooth transition between us and our tenants, because Daniella Pink and Caroline French have been very friendly and efficient in sorting out issues in relation to our tenancy. They are very attentive and prompt in what they do.
5/5
TrustpilotRemi Daniels has been an absolutely…
Remi Daniels has been an absolutely brilliant property manager during my tenancy with Dexters. He is professional, compassionate and always quick to respond to any queries, from dealing with noise complaints to arranging repairs. He has also gone above and beyond in helping me with a recent issue. I can't recommend him highly enough.
5/5
TrustpilotCan recommend!
Monika has been managing my flat for rent for the last year or so. She has always been friendly, responsive and proactive, communicated regularly by email and by phone and I have been able to feel the flat is in good hands. Recently we've had some issues with damage coming from the flat above and she has gone the extra mile to chase the managers of that property so that the damage can be repaired. I'm very grateful to her!
Dear Katherine, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotUnfortunately I had a leak at my flat…
Unfortunately I had a leak at my flat which I let out through Dexters. Monika has been incredibly efficient in resolving this - chasing the managing agent to find the cause of the leak, following up and arranging for it to be fixed and then looking into redecoration which needs to be claimed on the buildings insurance, as well as liaising with and reassuring the tenant and keeping me informed. She has been a pleasure to deal with and I am really impressed by her efficiency, reliability and tenacity.
Thank you for your kind comments regarding Monika and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleTiger and Sam made sure the process was smooth
Dear Archita, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleMany thanks Finlay for your help in purchasing property in the SW10 area. Dexters were very helpful throughout the process and provided answers to any questions I had.
Dear Aashutos, Thank you for taking the time to leave a wonderful 5 star Google review. Finlay will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleTiger has been extremely helpful but also very nice in my search. Very easy to get along and kept my requirements in mind when searching. While I didn’t get a house in end for personal matters, I hope in the future I do and with him!
Dear Pablo, Thank you for taking the time to leave a wonderful 5 star Google review. Tiger will be thrilled to read your kind comments. Kind regards, Asma
5/5
TrustpilotExcellent property management team
The service provided by the property management team of Jia Wang, Stephanie Thame and Regan Ronayne at Dexters has been exceptional. They have let and managed my property for many years now and their professionalism is second to none. They communicate well and take action promptly when required. Their help and expertise has been invaluable.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotKnowledgeable and Professional!
My experience working with Jemima Wood at Dexter Chelsea at Belgravia was very pleasant. Although I was the buyer in the transaction, I can't express enough how impressed I was with Jemima’s professionalism and dedication in representing the seller. During our very first interaction, Jemima demonstrated an exceptional understanding of the local market. From the acceptance of my offer to the exchange of contracts and completion, Jemima was genuinely committed to ensuring a smooth transaction, with effective communication on both sides.I truly appreciate Jemima’s expertise and the teamwork and support from the staff at the branch. I will definitely consider Dexter for any future real estate needs or when it comes time to sell our property. I am sure the seller shares the same sentiment.
Dear Elizabeth, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma
5/5
TrustpilotRecently I had an issue with an…
Recently I had an issue with an appliance at one of my rented properties, Nabil Subhani dealt with back and forth between his maintenance team, the tenant, the insurance company and directly with me. In all the time. Dealing with the matter, Nabil was responsive to all matters in an extremely efficient and timely way. His communication was clear and to the point and the matter was progressed efficiently despite the fact that that too many people were involved he stayed at the centre of communicating with all parties concerned.
Dear Adnan, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotTina was incredibly professional
Tina was incredibly professional, clear, and helpful throughout the entire process of leaving the property. She made everything straightforward and stress-free. A well-deserved 5 stars!
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotExcellent customer service and communication.
I want to take this opportunity to thank Anya Carlyle who is a Property Manager at Dexters for all her support in resolving a number of ongoing issues at my property. She has persistently followed up on all the outstanding issues and resolved them successfully. Her communication and support has been excellent.
5/5
GoogleI found my apartment through Dexters, particularly with Katie Dew’s help. She was outstanding: so patient, so sweet, and incredibly helpful regarding any and every problem that we encountered. If you have the chance to work with her I wholeheartedly recommend it, your rental journey will be so efficient and pleasant. Thank you loads Katie!!
Dear Sofia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
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Tell us what you need and we'll put you in touch. Dexters South Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
