Trusted Agent profile · Kensington and Chelsea
★★★★★
2,244 reviews across 3 platforms
144 Old Brompton Road, London, SW7 4NR, Kensington and Chelsea, SW7 4NR
Dexters's office in Kensington and Chelsea, at 144 Old Brompton Road, is rated 4.4 out of 5 across 2,244 reviews on three platforms, including 351 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotReally professional and timely…
Really professional and timely responses from them especially Danilo Shabudin. I have had a few requests over past few days that Dan professionally handled. Highly recommend
Dear Shehroz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleEven thought I didn’t secure a flat with Samuel, he was extremely professional, knowledgeable and proactive. Couldn’t have asked for a better agent to support me on my property quest, thank you Samuel!
Dear Agata, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair Maclean was excellent in…
Alistair Maclean was excellent in progressing from his end of the sale chain and was a pleasure to work with. He has a great manner and is a highly effective sales progressor keeping me updated all along the way until completion. Thanks for all your help.
Dear Stuart,We really appreciate you taking the time to leave such lovely comments about Alistair. They will be so pleased to read your 5 star review. Please do not hesitate to contact the XXX team in the future. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotNasra Said leaving her post as my property manager
I was very sorry to hear that my property manager with Dexters, Nasra Said, will be moving to another department. She has spoiled me with her efficiency and her dedication to her job and she will be difficult to replace. Always caring, always listening, doing her best to keep her clients happy.I wish her the best of luck in her future post and I will miss her.
Dear Frosso, We really appreciate you taking the time to leave such lovely comments about Nasra, They will be so pleased to read your 4* review. Please do not hesitate to contact the team in the future. Kind regards, Asma
4/5
TrustpilotArchive and Ryan were very professional…
Archive and Ryan were very professional in keeping us informed of properties appropriate for us.
Dear Sasha, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
TrustpilotOutstanding service
Outstanding service! A special shout-out to Joshua Moody for his promptness and professionalism in handling all my requests. Highly recommended!
5/5
TrustpilotI worked with Esta to complete my very…
I worked with Esta to complete my very painful purchase. She was brilliant throughout the transaction, regularly checking in, chasing my solicitor, chasing the seller and their solicitor. She helped significantly with the frustrations and stress of the issues we faced and all the while being super friendly and polite.
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOur experience so far with Dexters has…
Our experience so far with Dexters has been outstanding. I’d especially like to thank Tia for her amazing work and effort in making sure that any issues we had with our flat has been taken into account and soon to be fixed. Thank you again for being accommodating and great help
Dear Heidi, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Tia will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMission achieved
Rafi and George were a good team and all were positive and helpful. It was a rollercoaster ride but all was achieved within a decent period of time.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters, do not lose this gem
Rented for almost 1.5 years, had to move due to change in jobs: we have had an excellent experience from start to finish with Dexters.
5/5
TrustpilotEunice Sona has been very helpful...
Eunice Sona has been very helpful, professional and supportive throughout our renting process! A very kind and trustworthy agent who I strongly recommend for a great and efficient experience.
Dear Carolin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
2/5
TrustpilotDisappointing
We approached Dexters to rent out our property. Initially they were very helpful. When we were ready to move ahead I asked for a copy of the agreement we would have to sign with them. Despite chasing them up, we have had no communication from them since then. I don't know if they just couldn't be bothered with the admin but we have now taken our business elsewhere. Very disappointing.
Dear Rob, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma, Customer Relations Team
5/5
GoogleMe and my friends were looking for a flat and wanted to move in within three weeks. Elliot, being our estate agent, had found us a wonderful newly painted three bedroom flat just 12 min walk from our college! He got everything settle down quickly and being really helpful during our moving. Elliot and his team is amazing and we really appreciate their help.
Dear Ran, We are delighted to read that our South Kensington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
TrustpilotGreat to work with you guys.Remi…
Great to work with you guys.Remi daniels helped me alot…
Dear Imran, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
4/5
GoogleShernitta is amazing. She provides professional and efficient service. She responds quickly to any issues and keeps me informed very step of the way, with photos and updates. I really appreciate her ability to organise and track what's happening and keep everyone informed. Not only is she good at what she does, you can tell she enjoys her job and the team she works with.
Dear Yasmin, I am writing to say thank you for your kind comments about the service you received from our South Kensington Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleWill was extremely professional throughout the whole process of finding a rental for my friends and I. He was very responsive to our queries and guided us every step of the way. He was also able to show us a variety of houses that fit within our requirements which made the search much easier. Overall, I had a pleasant experience and would highly recommend Will.
Dear Justin, we really appreciate you taking the time to post this review. Will will be delighted with your comments. The team always take time to ensure that they are clear on what their customers are looking for and to match the properties to their search. He has clearly demonstrated this and ensured that he is delivering a fantastic service. All the best. Kind regards, Sam Farnan, Customer Relations Team
5/5
GoogleReally kind staff especially Kristina, help a lot to find a good property.
Dear Thea, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleGreat working with the Dexters agents, especially Kristina. She was very patient and maintained good communications. She helped me secured a great place in a very short timeframe. Very happy with the experience and would highly recommend.
1/5
TrustpilotDear neighbors at W2 3AF,
Dear Dexters,I want to clarify: I posted two photos of lists. The original list included limescale and walls. In the second list, not a single item was included after we sought permission to use the wall and addressed the limescale references. They are being more tricky. I haven’t shared this with my Twitter and Facebook yet, but I’ve shared it with my local website. I am 100% certain they are being tricky, and now I’m confused about who is behind it.Long story here but please read if you can.These photos (cannot post here so you can see at google reviews)were taken during the handover. Is this considered messy or not? Please take a look and let me know. If what I’m saying isn’t entirely accurate, I don’t have time to share it publicly here.I am writing to share a concerning experience regarding my tenancy at Queens Garden W2 3AF. Having recently moved out on November 8th, I find myself facing an unsettling situation with the landlord.Despite being diligent tenants, my husband and I have not received our deposit back. The landlord has attributed this delay to water marks from the washing machine, dishwasher, and alleged issues with wall paint, concerns initially communicated one and a half months ago. Despite sending ten emails seeking resolution, there has been no response until today.In light of these circumstances, we are considering legal action. However, I feel compelled to highlight the unreasonable behavior of the landlord. While the nature of their claims remains unclear to us, I wish I could publicly share the check-in and check-out list to shed light on the situation.I urge fellow residents to be aware that the landlord is exhibiting unusual conduct, insisting on renovations as if the property were brand new. Our tenure of one and a half years was concluded through their agent, during which we faced no issues. Even when the landlord addressed a water leak in the bathroom, necessitating special tiles and rendering one main bedroom bathroom unusable for three months, we accommodated the inconvenience without complaint.It is perplexing why our deposit is being withheld on grounds that seem entirely unreasonable. If anyone has encountered a similar scenario, your guidance would be immensely appreciated. We, as tenants who consistently maintained peaceful occupancy, paid rent punctually, and handed over the property in excellent condition, seek assistance.They want us to pay £1,808.00.I strongly and confidently state that I am willing to pay may be 50% £125 for cleaning, even if it’s not necessary. However, the entire list of charges is completely inaccurate, and we can legally approve it.Thank you for your attention to this matter.Sincerely,Heather
Dear Hyo joo Lee, I am really disappointed to read your comments. I am aware the Head of Property Management is in communication with you regarding your concerns. Please feel free to provide more details at customerrelations@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been with Dexters for over 20 years
I have been with Dexters for a number of years. The service has always been excellent. Christian and the team are always responsive, professional and knowledgeable. They go the extra length to provide great service.
Dear Tony, Thank you for your kind comments regarding Christian and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilot100% satisfaction
My experience with ( DEXTERS). This is the first property I have ever rented and the service has been second to none from the very beginning. From the initial viewing to signing the contract, everything was made so easy and straight forward by the staff at (Peter James ) as possible as at then . I was with them from 2018, before DEXTERS took over. They are nice friendly and easy to deal with team , never had any problems, and any reports have been dealt with immediately. The team of workmen are polite & friendly as well, they leave the property just how they met it . I would miss my small cozy place . I am extremely happy with the service I have received and everyone I have spoken to or emailed in the office have always been kind and very helpful. The Highlight for me is with VIRAJ, he broke the news that my house was up for sale , it broke my heart, but he was extremely professional, He very supportive throughout the process of my house search, constantly making sure that I was fine . In the process I lost my dad. The Long and short of it all is that VIRAJ @ Dexter's property management is professional, efficient and most of all he has a human heart . God bless you VIRAJ may all your dreams come through Amen!
Dear Isioma, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMyra is the best
Myra is the bestMyra has looked after my property since I became a landlord in 2017. She goes above and beyond to help the tenants have a good experience and make life easy for me.
Dear James, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotHelpful and very pleasant property management
We have found that both Jessy and kiah, but in particular Jessy, are always available and ready to help solve any issues that come up with the tenant and/or other departments. I'm pleased we convinced our tenant to renew and continue through Dexters.
Dear Janet, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotElla was super friendly and helpful…
Ella was super friendly and helpful during a viewing, following up with our questions over email too following the appointment. Thanks for your continued help to find us a property.
Dear Zelie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
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