Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDexters estate agents Kew are the worst…
Dexters estate agents Kew are the worst estate agents I have ever dealt with. Don’t assume they will follow professional standards. I am amazed at the good reviews -sounds like a different company. Not a good experience.
Michael · 21 February 2024
Agent replied · 28 October 2024
Dear Michael, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotVery slick and professional
Very slick, professional service. They lose a star for increasing management fee from 9% to 13% when they took over local estate agent...For many years, my property was managed by Myra, who was very approachable and competent. Always responded to queries promptly.
David · 26 October 2023
Agent replied · 28 October 2024
Dear David, Thank you for taking the time to leave us a review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional service and smooth purchase
Great professional service. Helped with the purchase of a property. Good experience. They were very helpful, and always responded in a timely manner and made the whole transaction go smoothly. Thanks Alistair and Connor for your assistance
Bilal · 30 November 2022
★★★★★ 1/5
TrustpilotWORST OF THE WORST
Just a reminder to everyone out there that Dexters is the worst property agents in the world. They are bullies and an extremely unethical organization. truly the worst of the worst.
Dian · 12 June 2024
Agent replied · 28 October 2024
Dear Dian, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Property Management
Specifically here I am reviewing the property management team as a Tennant, this is my first experience of Dexters.
Samuel · 19 December 2025
★★★★★ 5/5
TrustpilotPam and Barry from Central Property…
Pam and Barry from Central Property Management are to be congratulated.We were having some problems in our apartment (heating and electricity) but Pam and Barry resolved all the issues with great professionalism and very quickly. Thank you both very much
Salvador · 4 December 2023
Agent replied · 28 October 2024
Dear Salvador, Thank you for taking the time to leave a wonderful 5* Google review. Pam and Barry will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat customer service
Danilo helped me sort out a couple of issues with my apt in matter of weeks, I’m constantly travelling so it’s difficult to arrange visits but they always do their best to accommodate my requests according to my schedule. Professional and reliable!
Michela · 17 October 2023
Agent replied · 28 October 2024
Dear Michela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHollie was very nice and easy to…
Hollie was very nice and easy to contact.All wentcwell and smooth
Yaniv · 22 February 2022
Agent replied · 28 October 2024
Dear Yaniv, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotEmma and Verity
Emma and Verity have both been very supportive in bring my sale to a successful conclusion. They have been very responsive to all communications. Their interpersonal skills have been very good interacting with buyer and seller, their solicitors and with the mortgage broker.
David · 19 September 2023
Agent replied · 28 October 2024
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI would highly recommend using Dexters…
I would highly recommend using Dexters as your Estate Agents to buy or sell. I engaged Dexters to sell my previous property and worked closely with them to find my current property. The team are driven and determined. I have always found them to be professional and reliable and would suggest they are worth every penny of their fee.
Anna · 18 February 2022
Agent replied · 28 October 2024
Dear Anna, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHappy all round!
Myra at Dexters has handled the management of our two flats for over 15 years, has been responsive, professional, easy to work with and found solutions to problems easily. There have been no complaints from tenants either . Happy all round.
Madhvi · 31 October 2023
Agent replied · 28 October 2024
Dear Madhvi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you to all at Dexters Lettings
In 23 years of letting my house I have never had a complaint to make. Everyone has been very friendly and exremely helpful.Donalina and Annie before her have been brilliant
Marion · 17 June 2024
Agent replied · 28 October 2024
Dear Marion, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleBenedicte helped me to find the perfect flat to rent in Kensington in just a few days. She has been really helpful and guided me through every step of the process to rent this house. She was very professional and understanding.
Virginia · 25 October 2023
Agent replied · 24 October 2024
Dear Virginia, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSeamless Service
I rent out an apartment in the Isle of Dogs and always get great support from Natasha and Saad and the rest of the staff in Dexters. In over a decade I have never had a complaint, the service works seamlessly.
Peter · 23 October 2023
Agent replied · 28 October 2024
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWilliam was a great help in sorting out everything to make my move into the new flat possible. Highly recommended.
Piti · 26 October 2019
Agent replied · 24 October 2024
Dear Piti, Thank you for your review regarding your experience with our Kensington High Street Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid - they cling on to your deposit
If you rent via Dexters, don’t expect your deposit back any time soon. It’s been 53 days since I vacated the property and 28 days since it was agreed I will receive my deposit in full, despite there being a 10 day rule under the TDP scheme.
C · 9 May 2023
Agent replied · 28 October 2024
Dear C Morgan, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you.. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThe agents are very prompt in replying…
The agents are very prompt in replying to emails and to requests. very helpful and effective. I had a recent experience with Phoebe Kappellides and she is very responsive and helpful.
Lia · 21 May 2024
Agent replied · 28 October 2024
Dear Lia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have been employed to manage…
Dexters have been employed to manage our small block of 1930’s flats.So far they have been exemplary!Truly.They are always quick to solve problems. The team are always respectful and responsive.Definitely a great management company.
Ms · 20 March 2024
Agent replied · 28 October 2024
Dear Michele, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding
I moved into my new flat in October 2023 and my point of contact is Jadasa Andjadiumi. She is very helpful with all the open items. She replies fast my emails and makes sure that everything is taken care of.
AK · 9 November 2023
Agent replied · 28 October 2024
Dear AK, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotGenerally positive
I had a few problems with lack of follow-up from inspections where some small items needed to be resolved. However, Louis Preston in the Chelsea office has been very helpful during our tenancy.
Nick · 8 April 2024
Agent replied · 28 October 2024
Dear Nick, Thank you for taking the time to rate your service with our Chelsea office. We appreciate you posting this. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotDumping
I keep getting leaflets, when my letterbox says no junk mail!! They have no respect!!! What a nasty company!!! I don't need their rubbish!!!F U for making me pick up your rubbish!!!
H · 24 April 2024
Agent replied · 28 October 2024
Dear HSB, I am sorry to read your 1* review. I am unable to locate you on our database. I have requested further information to be able to assist and look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotVery grateful to Petros and the team
Very grateful to Petros and the Dexters North Property Management team for their help and support in recent weeks, as we sought to renew our lease. They're very easy to engage with and always prepared to answer our questions promptly.
Anastasios · 31 October 2023
Agent replied · 28 October 2024
Dear Anastasios, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotDecent property managers
Dexter’s manages the property I rent. Our first agent wasn’t very good or responsive, but we quickly got a new one and she’s great. Quick to answer questions and sort any issues we have.
Benjamin · 12 March 2024
Agent replied · 28 October 2024
Dear Benjamin, Thank you for leaving a 4* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotMonika is delightful
I'm incredibly pleased with the service provided by Monika, one of the property managers. She has been consistently helpful and responsive. I couldn't ask for more.
Victor · 2 August 2024
Agent replied · 28 October 2024
Dear Victor, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
