Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent after service
We have been renting through Dexters and have found the whole experience to be a really positive one. Sometimes agencies can be great for the initial deal and drop off, but we have had the opposite experience. We have been really impressed by the management service provided by Dexters. In particular, property manager Khalisha has been exceptional; really going above and beyond to be as helpful as possible. 5 stars!
Deirdre · 23 May 2022
Agent replied · 28 October 2024
Dear Deirdre, Thank you for your review, and mentioning your experience with Khalisha. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotKudos Christian Pengelly!
I would like to commend Christian Pengelly for his professionalism and support in successfully and amicably resolving a rather serious issue with my tenant. He was always available when I needed him, responding to all my calls and emails, and making sure that we resolved the issue effectively and efficiently. Thank you Christian!
George · 21 November 2023
Agent replied · 28 October 2024
Dear George, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotConsistently attentive
Myra and her team have always worked to get things done quickly - whether that’s re-letting my property or dealing with tenant issues. Myra always responds quickly to my calls and I have been extremely pleased with the service - so much so that I have now been with her for over 10 years.
Susan · 25 October 2023
Agent replied · 28 October 2024
Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy change made easy!
I have recently made some changes to my tenancy through Dexters. The process was simple and straightforward, and communication from the Dexters team was great throughout. I would like to thank Nathan Cain and Dan Faulkner, the latter having been particularly helpful!
Max · 21 June 2024
Agent replied · 28 October 2024
Dear Max, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
TrustpilotI'm ending my tenancy with Dexters for…
I'm ending my tenancy with Dexters for personal reasons, however I would like to give Petros Giorganos a 5 star review for being such an amazing executive, thanks for all the support during my tenancy. I will definitely recommend Dexters to anyone.
Carlos · 16 September 2026
★★★★★ 5/5
GoogleMy partner Andrew and I want to express our gratitude for the exceptional support from Dexters Kensington High Street. In particular, the fantastic effort from William Fowler, in finding us the right property. He went out of his way to find us something suitable, in a short time frame. He considered the needs of ourselves and that of our dog Milly! He sourced some fab properties and never gave up till we found the right home in Kensington. Will was brilliant and we would definitely work with him again. Jordina
Jordina · 26 October 2019
Agent replied · 24 October 2024
Dear Jordina, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Kensington office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI consider myself to be a difficult customer to please as the one thing I value more than anything is the customer service, which I've found several real estate agencies lack. The exception to this was the High Street Kensington Branch of Dexters, as they provided me with such a positive experience. Specifically, Mr. William Fowler was an exceptional representative of Dexters. He was communicative, competent, and easy to get a hold of (especially after 17:00 on weekdays and on Saturdays).
I would encourage those looking for properties in the area to use this agency, and I highly recommend those to seek the help of Will, as he truly made this arduous task more manageable.
Siraj · 26 October 2019
Agent replied · 24 October 2024
Dear Siraj I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kensington High Street Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI was lucky to have William Fowler from Dexters Kensington High Street office.
Will was a gem! Exceptional service, very friendly and professional. He understood my requirements and was great at communicating options and keeping appointments punctual.
He was proactive and focused on getting the right place for me, and really listened to our what I was after.
I really appreciated his personable and professional approach. Will is a real asset to Dexters, and I would highly recommend him.
Thank you for all your time and effort which was truly appreciated.
VERONICA · 26 October 2019
Agent replied · 24 October 2024
Dear Veronica, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kensington Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotI've been looking for properties to…
I've been looking for properties to rent for a while now and calling up multiple estate agents can be quite overwhelming and stressful, however I've had a great experience with Dexters. Gemma Mason was incredibly helpful over the phone, giving articulate information with complete clarity which I much appreciated. I can't wait to view the property soon!
Mimi · 30 June 2023
Agent replied · 28 October 2024
Dear Mimi, Thank you for your wonderful 5 star review. Gemma will be so pleased to read your kind comments and we wish you all the best. Kind Regards, Asma Chughtai, Customer Relations Team.
★★★★★ 5/5
GoogleDexters Kensington went above and beyond to find me the ideal property. I had dealings with several team members; all were incredibly helpful and understanding throughout the whole process, especially Liv Shelbourn. The service I received far exceeded any I received at other agencies, even during these very challenging times. I will without doubt be returning to Dexters to help me in my search again when the time comes. Thank you.PositiveResponsiveness, Professionalism
Lucy · 25 October 2021
Agent replied · 24 October 2024
Dear Lucy, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotJadasa Andjadiumi has been absolutely…
Jadasa Andjadiumi has been absolutely fantastic is resolving various issues in our apartment shortly after we moved in. She was responsive, professional and efficient at resolving all matters raised and provided timely feedback on our questions and on repairs to be done. We were most grateful for her help and support.
Consumer · 18 November 2023
Agent replied · 28 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleZac at Dexters was very professional with excellent knowledge of the Kensington rental market. He was attentive to our requirements, flexible with our schedules, and provided valuable guidance throughout the process. I highly recommend Zac and the team at Dexters for anyone looking for a stress-free and enjoyable rental property search experience.
Shamal · 25 October 2023
Agent replied · 24 October 2024
Dear Shamal, We really appreciate you taking the time to leave such lovely comments about Zac. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Kensington team in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI can not thank Joanne enough for the…
I can not thank Joanne enough for the supports and willingness she showed in making sure I get the best service. I really appreciate it and I will no doubt recommend Joanne and her company to whoever wants to rent or get involved in property.Once again I thank you for your support.
Samiar · 19 October 2023
Agent replied · 28 October 2024
Dear Samiar, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have taken the stress out of renting out our property…
Dexters have been managing our property for many years now. Ashley is our current property manager and we have been very happy with the service he and his colleagues provide. Communication is excellent and we very much trust their guidance and support around the issues that crop up from time to time.
Cally · 16 October 2023
Agent replied · 28 October 2024
Dear Cally, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFirst class service
I have been letting my properties with Dexters for many years and I can not fault them. In particular Pam Simmons and George Taylor offer a first class service. They are super efficient, very responsive and have an ability to negotiate and solve all problems effortlessly. I would highly recommend them.
Connie · 7 November 2023
Agent replied · 28 October 2024
Dear Connie, Thank you for taking the time to leave a wonderful 5* Google review. Pam and George will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAn Agency that Really Look After You
When renting there is a lot of reliance on an Estate Agency that actually look out for your best interest, for this reason I am very glad to have Zelda Carr looking after us. I highly recommend Dexters Agency, and particularly Zelda for always being meticulous and efficient with any issues.
Stuart · 6 November 2023
Agent replied · 28 October 2024
Dear Stuart, Thank you for taking the time to leave a lovely review regarding Zelda. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have been managing my property…
Dexters have been managing my property for 3 years and I’ve always been happy with their service.Special mention to Ricardo who has been very proactive in sorting out an issue with my flat. He acted quickly to address the problem, has kept me informed and solved the problem swiftly and satisfactorily.
Binal · 30 October 2023
Agent replied · 28 October 2024
Dear Binal, Thank you for taking the time to leave a lovely review regarding Ricardo. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPetros Giorganios was always extremely…
Petros Giorganios was always extremely helpful during our tenancy. Although there were quite a few issues with the building he always tried his best to help us. He's been the best person we interacted with from Dexters over the last 2 years of renting from them
Lisa-Marie · 12 February 2024
Agent replied · 28 October 2024
Dear Lisa-Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWe are extremely satisfied with Dexters . We have been working with them for the past couple of years and have always experienced a fantastic level of customer service. Elliot Dumay , the manager (kensington) has helped us out time and time again as we are overseas land lords (from organising the furniture removal to handling new tenants move in ) . We have been renting out property for the past 10 years and without a doubt Dexters (Kensington ) is the most professional agency we have worked with. Thank you Elliot and your wonderful team at Dexters.
Simone · 26 October 2018
Agent replied · 24 October 2024
Dear Simone, I am writing to say thank you for your kind comments about the service you received from our Kensington Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHaving recently been looking for a studio flat to rent over the remainder of my time on my degree course, Mathilda was incredibly helpful and friendly. Thanks to Mathilda and the other members of the team, including Elliot and Alex, I have found an ideal place that suited my needs all very quickly. Mathilda was always really easy to get in contact with whenever I had a query about the flat. Likewise, I found the rest of the team in the office very helpful and ready to answer even the smallest of questions I had about any of the arrangements for the final agreement. A very friendly and efficient process that I would highly recommend.
Luke · 26 October 2018
Agent replied · 24 October 2024
Dear Luke, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kensington Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleI would like to give a big shout out to Ellie at Dexters Kensington - she is so kind and helpful, and was just so ‘human’ through a difficult and stressful situation for us. Ellie is like the Angel of estate agents - thank you so much Ellie!
Daniel · 29 December 2023
Agent replied · 24 October 2024
Dear Daniel, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMonika has been incredibly helpful
Monika has been incredibly helpful since being assigned to our property, she always replies quickly, she is extremely thorough and I feel like she genuinely cares about us having a good experience in our flat which is not very common in my experience.
Jake · 10 April 2024
Agent replied · 28 October 2024
Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina Gargrupe, Property Manager
Donalina is friendly and helpful. Also efficient and prompt. I would go so far as to say she went above and beyond what was required. I've had a long relationship with Dexters, when I had a property to let to tenants. I warmly recommend Donalina and the Dexters team.
Judith · 4 December 2023
Agent replied · 28 October 2024
Dear Judith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI am very grateful to Dominic Glover
I am very grateful to Dominic Glover, who has always helped, is always responsive, and ensures that everything is done. He takes his work very responsibly.
Alina · 12 May 2026
Agent replied · 28 October 2024
Dear Alina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.