Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIt is my trust agent
It is my trust agent. Cadi did an efficient job and good organization. Alex was patient and considerate to help me. It is always wise to engage with a big agent because of professionalism and accountability.
Hanwei · 19 October 2020
Agent replied · 23 October 2024
Dear Hanwei, Thank you for taking the time in providing such lovely comments about Cadi in our Richmond office. Feedback is so important and it makes all the hard work more worth while when they receive great comments like this. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience and ongoing support…
Great experience and ongoing support from Andrzej. All questions dealt with promptly. Good service. Thanks
Chris · 16 June 2026
★★★★★ 5/5
TrustpilotDonalina Gargrupe was extremely helpful…
Donalina Gargrupe was extremely helpful in sorting a property management issue
Imane · 13 November 2023
Agent replied · 23 October 2024
Dear Imane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAwfull experience, agent no show and flat already rented (Earls court office)
Awfull experience, I rang to enquire about a flat. The agent told me that we can do a visit minimum 24h after because the flat is tenanted. When I show up to the viewing no one is there, I called the agent and he tells me that someone was supposed to contact me because the flat was already let. How can it be rent if no one visited the flat between my call and my supposed visited?The most unprofessional attitude, no show and doesn't call back
Phil · 1 September 2021
Agent replied · 23 October 2024
Dear Phil, I am concerned to read your comments, however have been unable to locate your details. Please could you contact us at customerrelationsteam@dexters.co.uk with further information, I will ensure that this is looked into further by the Director of the office. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotMohammed Amin was great
Mohammed Amin was great. Very efficient and helpful
Vincent · 17 January 2024
Agent replied · 23 October 2024
Dear Vincent, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotUnwanted emails
As far as I know, I have never used Dexters. Then why am I being sent an email from christianp …@dexters.com to my email address and beginning with ‘Dear Dean’. It goes on to ask about a property in Astley House which I apparently own. At least three emails have been sent to me enquiring about the property. My name is not Dean, I do not own any rental property and I first thought that my email address had been hacked and was quite disturbed about that possibility. Can you please explain what is going on. .
Mary · 16 August 2021
Agent replied · 23 October 2024
Dear Ms Wickham, I am disappointed to read your review. We have looked into this and have now removed all of your personal contact details from our database. We apologise for any inconvenience this may have caused. Kind Regards Asma Chughtai
★★★★★ 5/5
TrustpilotReally happy with the service from…
Really happy with the service from Dexters - thanks Olivier and team!
Dan · 12 October 2023
Agent replied · 23 October 2024
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience and huge shout out to…
Great experience and huge shout out to Felix for his patience and assistance throughout the process
Wilmer · 27 June 2023
Agent replied · 23 October 2024
Dear Wilmer, Thank you for taking the time to leave a wonderful 5 star review regarding Felix. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have only great things to say about…
I have only great things to say about my property manager Jamilah. She has been amazing since the first day, always responsive and incredibly efficient. Anytime anything has come up or any question I have had, has always been dealt with very swiftly and professionally.
Sara · 13 August 2024
Agent replied · 23 October 2024
Dear Sara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI had an amazing experience with…
I had an amazing experience with dexters. A big thanks to Leorenta, very friendly and very helpful. Supported me with my purchase and any queries. Thank you!
Selena · 13 May 2022
Agent replied · 23 October 2024
Dear Selena, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExceptional Service
Exceptional Service received from Tia Blackmore-Saunders.Tia is a true asset to Dexters, she shows 100% full commitment and her knowledge and expertise is exceptional.
APS · 30 October 2024
★★★★★ 5/5
TrustpilotBest experience ever
Rafi from Dexter Estate Agent (Hendon) was fantastic! He went above and beyond to help us find and purchase our dream flat. His expertise and dedication made the entire process smooth and stress-free. We couldn't be happier with his exceptional service and would highly recommend him to anyone looking to buy a property. Thank you, Rafi, for making our home-buying experience truly great!
Nadim · 19 July 2023
Agent replied · 23 October 2024
Dear Nadim, We really appreciate you taking the time to leave such lovely comments about Rafi. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Hendon team in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexter - St. John's Wood - Jack Zadmehr
Jack at the St. John's wood office is great to work with! He is professional but also personable, always responsive and helped me secure a flat in a day. Thanks Jack!
Zoey · 1 October 2021
Agent replied · 23 October 2024
Dear Zoey, It’s great to hear that you have had a brilliant experience with our St John's Wood office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleVery helpful staff, Stefan was super accommodating and responsive!
Margaux · 19 May 2025
★★★★★ 1/5
TrustpilotStill ongoing
Hi,further more to my experience with the management company and I am still waiting for my refund of 15 pounds for purchasing the shower hose on 26/04/2021. For me Luci Mendonca who is supposed to look after the refund is still not doing anything. And I am still waiting for the radiators which were supposed to be purchased and delivered to the flat. I've received respond from Sarah from Dexters on truspilot that the head of management had been in contact with me. Yes, and I am still waiting for my refund. Is this makes difference? No. I don't understand the whole concept here. And please stop apologizing on behalf of someone else mistakes. I don't need apology. I want things that have been promised to be executed and delivered. Keep your word. Simple.
Rosi · 16 July 2021
Agent replied · 23 October 2024
Dear Rosi, I am sorry to see that you have left us a 1* review. I understand that the head of property management has been in contact with you in relation to this matter. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 1/5
TrustpilotWorst real estate agent in the world : CONTAGION Part 2
REAL LIFE HORROR MOVIE, the most similar is CONTAGION!Not only the most SHAMBOLIC real estate agent in the world! Furthermore THESE beasts are completely useless in every respect AND one "agent/ dope" managed to give me COVID-19 last year. Coughing and spluttering all over me. I continue to be seriously unwell. This is all recorded.I immensely look forwards to having a tea & cake with this individual and their legal teams who will be as effecient as the UK government.Also most of these reviews are fake and breach GDPR.
CONTAGION · 15 July 2021
Agent replied · 23 October 2024
We are sorry to read your comments and are working in line with Government guidelines to ensure the safety of our colleagues, customers and clients during the pandemic. Our teams have been strict with our best practice in place, and will continue to do so. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleThank you Mattie for your advice today. You have been brilliant.
Chelsea · 26 October 2023
Agent replied · 25 October 2024
Dear Chelsea, Thank you for taking the time to leave a wonderful 5 star Google review. Mattie will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThank you Mattie, you were a massive help to me today.
Bella · 26 October 2023
Agent replied · 25 October 2024
Dear Bella, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe recommend Dexters!
Cass and his team did a great job getting our flat rented out. Easy to deal with and got good tenants in quickly, all I can ask for as a landlord!
Mandy · 16 September 2021
Agent replied · 23 October 2024
Dear Mandy, It’s great to hear that you have had a brilliant experience with our Acton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina was great
Donalina was great. Always friendly and efficient. 5 stars!
Rob · 11 December 2023
Agent replied · 23 October 2024
Dear Rob, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI would like to register my gratitude…
I would like to register my gratitude for Ana Ferreira at North property Management office, for all the help, efficiency and care she has towards our family and any issue related to the property. She is always available and we love to have her as our Brazilian property manager making things easier to sort out in our native language.
Gabriela · 24 October 2023
Agent replied · 23 October 2024
Dear Gabriela, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJadasa Andjadiumi
Jadasa Andjadiumi I met Jadasa Andjadiumi very recently. She took over my apartment and she has a very friendly and helpful approach. I have had big problems and disagreements with the property manager before, but I believe that I can get along very well with Jadasa. I hope she will solve my carpet problem in the house soon!
Irem · 16 November 2023
Agent replied · 23 October 2024
Dear Irem, Thank you for taking the time to leave a wonderful 5* review. Jadasa will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotBailey Strutton goes beyond the call of…
Bailey Strutton goes beyond the call of duty, nothing is too much trouble for her. She is a great Ambassador for the company and her Customer Service is excellent. When I have a query, issue or request I am confident that she will resolve without fuss and keep me updated at all times.
Judith · 5 March 2024
Agent replied · 23 October 2024
Dear Judith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotRasel was prompt and helpful with…
Rasel was prompt and helpful with getting our rental agreement renewed. Great to work with!
Zofia · 5 July 2023
Agent replied · 23 October 2024
Dear Zofia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
