Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRude
Very keen to value your property saying in a written valuation they will contact to market then you never hear from them again. They don't even have the courtesy to tell you they are not interested. Total lack of customer service.
Rameau · 24 May 2021
Agent replied · 22 December 2024
Dear Mr/Ms Jones, please could you contact me directly with further details as to which office you have been dealing with as our service levels are really important to us and we are keen to ensure that we follow up on any complaints received with our teams. All feedback is appreciated as this enables us to monitor our service and work to achieve 5 star reviews which is our aim. I look forward to hearing from you. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
TrustpilotWe had a nice experience finding our…
We had a nice experience finding our place thanks to our Realtor Daniel. They were kind and helpful throughout our journey.
Alexia · 4 September 2023
Agent replied · 22 December 2024
Dear Alexia, Thank you for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotGood experience
In my experience there was a lot of follow up with made the paper work more pleasant to work on .
Sofi · 4 September 2023
Agent replied · 22 December 2024
Dear Sofi, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotThe worst Agency ever
The worst Agency ever ! Apartment rent is rotten and dirty and the agent simply does not answer the calls . We will go to the police ! It is a robbery
Mr · 12 September 2022
Agent replied · 22 December 2024
Dear Giorgio, I am concerned to read your comments and I am sorry you have had to leave a 1 star review. I have forwarded your comments to our Head of Property Management. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 3/5
TrustpilotThe most dishonest property agency …
The most dishonest property agency I have ever faced in UK. Absolutely horrible and I warn everyone to avoid dealing with them .The 3 star is only for couple of nice people working there.
Soheila · 15 June 2022
Agent replied · 22 December 2024
Dear Soheila, Thank you for your feedback. I am aware the Director of our Isleworth office has been in contact with you to discuss this matter. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSarah is an attentive agent
In my recent dealings with Sarah from Dexters, I found her consistently to be prompt, direct, exact and helpful. I would happily contact her directly for future sales and purchases. A. Boland
A · 6 September 2022
Agent replied · 22 December 2024
Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Sarah will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleVery profesional and helpful always, nothing was too much and I can highlly recommend their services
Conchita · 22 May 2025
★★★★★ 5/5
TrustpilotI am very happy with Ms Grace Kehoe who…
I am very happy with Ms Grace Kehoe who is very empathetic, prompt responsive and professional. Highly recommend!
Jaidyn · 1 November 2023
Agent replied · 22 December 2024
Dear Jaidyn, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleHugh at Dexters was fantastic in the way in which he made himself available to show us properties, his knowledge of the respective streets and the professional manner in which he handled the negotiations.He also came back to us quickly and kept us very informed.
Frederic · 13 January 2020
Agent replied · 11 January 2025
Dear Frederic, We appreciate you taking the time to submit your review regarding the service you received from our Chelsea Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleIt was a pleasure to cooperate with Percy and Katie from Dexters Chelsea. Efficient communication throughout the transaction helped enormously to close the deal. I can highly recommend the team for their ability to work under pressure and deliver when attention to details is necessary.
Nataliya · 13 January 2020
Agent replied · 11 January 2025
Dear Nataliya, We greatly appreciate you putting aside the time to submit a review about our Chelsea Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent experience with Dexters…
Excellent experience with Dexters letting agency in kingston on Thames. Efficient friendly team managing our properties, keeping me informed of any problems and effectively dealing with them
Stuart · 31 January 2023
Agent replied · 22 December 2024
Dear Stuart,it’s great to hear that you have had a brilliant experience with our Kingston office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilotresponsive
responsive, professional
Chris · 2 September 2024
Agent replied · 22 December 2024
Dear Chris, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from the team
Great service from the team. I would highly recommend. Graziana, Claire, Angelo and Monika have been fantastic.
MKW · 8 November 2023
Agent replied · 22 December 2024
Dear MKW, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service
Professional Servise from Andy.Extremely helpful and polite.Highly recommend.
Andry · 13 May 2024
Agent replied · 22 December 2024
Dear Andry, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotHad a great experience dealing with…
Had a great experience dealing with Jonathan in tenancy management. Efficient and friendly service, thanks
Catherine · 19 December 2023
Agent replied · 22 December 2024
Dear Catherine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy Renewal
Have been working with Rasel to renew a Tenancy on our flat. Very helpful and process is all good so far.
Richard · 17 July 2023
Agent replied · 22 December 2024
Dear Richard, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina has done her great job and she…
Donalina has done her great job and she is very polite and helpful to work with. Really excellent communication and we appreciate it too. Great job!!
Zhucheng · 15 February 2023
Agent replied · 22 December 2024
Dear Zhucheng, It’s great to hear that you have had a brilliant experience with Donalina. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional team
Since 4 years we are happy with their service. They always find solutions to our problems. The team is professional and friendly.
Erdi · 16 June 2023
Agent replied · 22 December 2024
Dear Erdi, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters and Esta have been great at…
Dexters and Esta have been great at supporting me with my purchase. I really appreciate all the help they gave me and would definitely recommend them to anyone who is looking to buy.
Celia · 6 May 2022
Agent replied · 22 December 2024
Dear Celia, t’s great to hear that you have had a brilliant experience with Esta. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMrs FS
I found Ms Phoebe very skilled kind professional in her management
Mrs · 5 March 2024
Agent replied · 22 December 2024
Dear Fereshteh, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleAfter searching for a flat for a couple of weeks i visited Dexters in Chelsea where I met Stephanie who understood what I was looking for and found the perfect place within my budget! I would recommend this agent to anyone looking in Chelsea! Top service!
Vasia · 26 October 2018
Agent replied · 24 October 2024
Dear Vasia, We are delighted to read that our Chelsea Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleWe had a really great experience with Dexters Chelsea, especially working with Eugenie whose dedication and professionalism were highly appreciated! She dealt with our request from viewings to sealing the purchase with persistence and attention to details. We would really recommend working with Dexters and Eugenie!
Pauline · 26 October 2018
Agent replied · 24 October 2024
Dear Pauline, Thank you very much for your great review regarding our Chelsea Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleIt was an absolute pleasure dealing with Hugh and the Dexters team. Hugh in particular provided a stress-free & smooth experience throughout my whole search and was always on hand to help. Thoroughly recommend them.PositiveProfessionalism
Ben · 12 January 2022
Agent replied · 11 January 2025
Dear Ben, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotThe worse agency in England
The worse agency in England, branch manager threatened me as tenant due to viewings request. They are full of pushy and unprofessional agents.
D.V · 7 May 2023
Agent replied · 22 December 2024
I am sorry to hear that your experience with us hasn’t been as we would expect. I would like to look into this further for you however, have been unable to locate you on our database. If you could please contact us at customerrelations@dexters.co.uk with further information. Kind regards Asma Chughtai Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
