Trusted Agent profile · Kensington and Chelsea
★★★★★
2,227 reviews across 3 platforms
45 Sloane Avenue, Chelsea, London, SW3 3DH, Kensington and Chelsea, SW3 3DH
Dexters's office in Kensington and Chelsea, at 45 Sloane Avenue, is rated 4.4 out of 5 across 2,227 reviews on three platforms, including 333 Google reviews rated 4.9.
333
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,892
Reviews on Trustpilot
Business-wide
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from Dexters. Percy was outstanding. Highly recommended. Many thanks.
Dear Mark, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotIdris was very helpful and sorted out a…
Idris was very helpful and sorted out a problem I had promptly and with continuous communication
Dear PP, Thank you for taking the time to leave a lovely review regarding Idris. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotA BIG thank you to Jessica Carson for…
A BIG thank you to Jessica Carson for being proactive & extremely efficient in coordinating the next steps with myself & my tenants. Most helpful!
Dear Jacqueline, Thank you for taking the time to leave a wonderful 5 star Google review. Jessica will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina
Donalina was very understanding and helpful recently. I really appreciate her assistance, dealt with an issue efficiently. Thank you
Dear Karolina, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlways excellent service from Ann…
Always excellent service from Ann Sinclair and the team at Dexters. A special mention also to Sara Katie and Donalina.
Dear Linda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFantastic Property Management Service
We are always happy with the property management service provided by Dexters as they are a professional and efficient team. And today we are extremely grateful to Donalina Gargrupe, their Property Manager. Our tenant has reported to them a boiler breakdown and a leak and Donalina has promptly responded to the complaint. She took the initiatives to contact different parties with a view to fixing the problem at the earliest, before reporting the case to us. And she is still following up the progress for us. She really gives us, and the tenant, a helping hand, especially in this cold weather. As the landord, we want to say: Donalina, your professionalism has given us a full peace of mind! Very much appreciated!Connie Tam
Dear Connir, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe’ve been with Dexter for the past few…
We’ve been with Dexter for the past few years, we always been happy with everything, all member of staff is helpful, recently we had a visit with Nabil very professional and polite person, also he help us very quick to find someone to fix our maintenance, , many thanks again
Dear Urszula, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotMario Correia
Mario Correia, Dexters, St Margaret’s, during our recent, urgent need for assistance, responded immediately and organised a builder to come out and view the issue. We felt secure that he had the matter in hand and he explained the process and we have confidence that it is being sorted out.He is not only diligent but also personable (on a recent landlord regular inspection) professional and still approachable.
Dear Vicky, Thank you for taking the time to leave a lovely review regarding Mario. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have had a Full Service Agreement for 3 years
I have had a Full Service Agreement with Dexters for 3 years. Have always found that the team led by Natasha have been timely and informative in their responses, issued statements on time, have handled any issues arising with the Tenants smoothly, have communicated any necessary maintenance issues clearly and then arranged for their action quickly and at a fair cost. No problem in recommending them to prospective Landlords.
Dear Ian, Thank you for taking the time to leave a lovely review regarding Natasha and the team. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAfter dealing with a number of other…
After dealing with a number of other estate agents, dexters definitely stands out from the rest. In particular, my property manager, Nasra Said, has gone above and beyond the expectations to assist in solving the numerous problems that arise on a day to day basis, and performing timely updates when needed.If anyone is looking for a new estate agent / property manager, I would definitely recommend Dexters!
Dear Brandon, Thank you for taking the time to leave a wonderful 5* review. Nasra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBaily is an asset to Detxers
Baily is an asset to Detxers, she has always been 10/10 with the management of the flat we rented through them.
Dear Dennis, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJenade was wonderfuf!
Jenade was wonderful! We really wanted a place and she gave us great guidance. She is always available and provides great explanations at all times.
Dear Yoni, Thank you for taking the time to leave a wonderful 5 star Google review. Jenade will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGrace Sloane was excellent
Grace Sloane was excellent. She negotiated well on my behalf and gave me good advice on how to progress. I'm very happy with the service
Thank you for taking the time to leave a lovely review regarding Grace. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotReally really bad agency
Really really bad agency, worst service ever encountered, especially the hyde park branch.it is always hard to contact them to get things fixed, or get any in-time reply. When we wanted to renew our contract they always pushed back either later or to someone else and then in the end we couldn't make it;Worst part is that they even ignored our deposit refund request (which should be naturally reasonably refunded), even though we check-out several days in advance + hired professional cleaning service they recommended. Again they pushed back to someone else or to the landlord, or to sometime later, anyway after one month we still haven't got our deposit refund back and there's no one taking care of this, they only care about their next tenant, once the deal is made they are just like "vanished", no service at all, completely mess, wouldn't recommend at all !
Dear Ashley, It is disappointing to read that you have not received a five star service from our Hyde Park office. Thank you for bringing this to our attention and I have asked the Director of the office to make contact with you regarding this issue. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotPetros from Dexters is the best
Petros from Dexters is the best. He's very helpful with anything I come to him. Always on the phone and ready to help. Never had bad experience with him. He's very nice and is trying to explain to me to the last detail, what is going on and what is going to happen. I can only recommend his services.
Dear Barbara, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
5/5
TrustpilotRenewal of tenancy.
Donalina Gargrupe has been dealing with the renewal of my tenancy. She has been professional, efficient and friendly and the process has been stress free which is always important!
Dear Sharon, Thank you for leaving a Google review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina is great to work with :)
Despite some issues in other departments, Donalina has been fab at her job and is very attentive, polite and helpful. She is doing a great job and always delivers.
Dear Sara, Thank you for your kind comments regarding Donalina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotImmediate Action Required for Final Pay
We urgently need Q2 HR Solutions (QQI) and Dexters to address the issue of not providing our final pay, which is a clear violation of Philippine labor laws. Furthermore, they are not recognizing our service from the start.Please expedite the release of our final pay immediately, as we need it to meet our essential needs.
Dear Jess,We are sorry to read of your unhappiness. We are not aware of any outstanding payments due to ex Howsy colleagues, and have urgently requested further information from QQI relating to this. Please do contact us directly at info@customerrelationsteam.co.uk or 020 8614 1230 and ask for customer relations so that we can discuss your concerns in more detail. Kind regards, Customer Relations Team
1/5
TrustpilotSharks
We have been renting properties managed by CJ Delamere who then turned into Dexters for nearly 8 years. We were never late with our rent and rarely made any demands on the landlords. However, the last time we moved out - they are trying to extract from us over £500 for cleaning a small unfurnished 3 bedroom house and £200+ for tidying the garden. A total of £700 for a small house with just some cleaning? It is now 2 months later - and they still have not repaid our deposit which was nearly £2K. All the house needed was a deep clean for the new tenants. So, make sure you protect your deposit - if not you will enter into a prolonged dispute and make sure to take photographs at the outset of all the damage to the property when you move in.
Dear RK, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI spoke with Hugh a couple of times over the phone initially and it was clear to me I was speaking to someone genuine, trying to understand what I was after in my next property and not just ‘yes, yes, yes’ all the way through the call. He’s widely versed on every property he presents and all of those are picked just for you. There’s no asking for you to tweak your demands for a property and settle for less, there’s no aggressive hiking you up into a pay bracket that you can’t afford. It’s as if your professional mate wants to help find you a house.PositiveProfessionalism
Dear Charlie, thank you for your 5* review. We are pleased to read that you had a positive experience with Hugh in our Chelsea & Belgravia office. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleI cannot recommend this branch of Dexters enough. Ellie Bowers particularly has been fantastic, from our first conversation till finding our place and even with the final touches while moving in. Charlie Daniels the branch Director, offers a very warm, personalised and top of the notch service. They have been in constant touch throughout the process of us finding our home and supporting us in every possible way, often going the extra mile. They have exclusive agreements with landlords which shows the trust in them, and beautiful properties that will not be available with other agencies in the area. All in all, we are very pleased and satisfied, and we wish the team all the best for the future !
Dear Vibha, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMy partner and I were apartment searching in the midst of a very aggressive apartment market. Ellie Bowers at Dexters Chelsea took great care of us. She listened to our specific wants and needs and actively got in touch with us the moment a suitable apartment came on the market. She was friendly, personable, professional, and we really enjoyed working with her. We will definitely be giving her a call the next time we are searching for a new place.
Dear Brittany, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service from Ellie. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHassle free rental
Our letting agent Eunice was great, made everything hassle free for our rental near Broadway market. I'd highly recommend her and Dexter's.
Dear Harry, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent
I had an excellent experience with Dexters Estate Agents while changing tenancy and moving into my new house. From start to finish, the process was handled with professionalism, efficiency, and genuine care, which made what can often be a stressful time feel smooth and straightforward.
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