5/5
TrustpilotI have been renting through Dexters…
I have been renting through Dexters since 2023 and have moved twice during this time. The service I’ve received has been consistently fantastic across the board.
Trusted Agent profile · Kensington and Chelsea
Dexters Chelsea reviews in Kensington and Chelsea
★★★★★
2,227 reviews across 3 platforms
45 Sloane Avenue, Chelsea, London, SW3 3DH, Kensington and Chelsea, SW3 3DH
Dexters's office in Kensington and Chelsea, at 45 Sloane Avenue, is rated 4.4 out of 5 across 2,227 reviews on three platforms, including 333 Google reviews rated 4.9.
333
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,892
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJoseph was an absolute pleasure to work…
Joseph was an absolute pleasure to work with very knowledgeable and professional. He understood what I was looking for and got it done. Great Job!!!
Agent replied · 22 December 2024
Dear Savvas, Thank you for taking the time to leave a lovely review regarding Joseph. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters - St. John’s Wood - Patrick Downham
Had a very positive experience working with Patrick at the St. John’s Wood Dexters office. I had very limited time to find a flat before starting my grad school program and Patrick went above and beyond to ensure that it happened. I love my current flat and most definitely will return to Dexters in the future.
Agent replied · 22 December 2024
Dear Anne, It’s great to hear that you have had a brilliant experience with Patrick in our St Johns Wood office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleA perfect experience Hannah Le Sueur was one of the best i have ever dealt with so thank you to her.
Agent replied · 24 October 2024
Dear Henry, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI’ve had a fantastic experience with…
I’ve had a fantastic experience with Dexters due to Jada Palmer, my agent. She’s gone above and beyond to be both responsive and to fix any issues I’ve faced in my new flat since I’ve recently moved in January. I’m so, so grateful to have such a good agent, especially since I’ve had a terrible experience in the past with my previous letting agency. I would definitely recommend Dexters and especially ask for Jada!
Agent replied · 22 December 2024
Dear Asma, Thank you for taking the time to leave a wonderful 5* review. Jada will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
GoogleMy Chelsea flat was recently sold by Dexters Chelsea and the whole process went quickly and smoothly. Percy, Helen and especially Olivia were efficient, professional, communicative and a great team to work with. I’d highly recommend their services to anyone wanting to sell their property in the area.
Agent replied · 24 October 2024
Dear We are thrilled to hear you enjoyed your 5 star experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotReally professional and timely…
Really professional and timely responses from them especially Danilo Shabudin. I have had a few requests over past few days that Dan professionally handled. Highly recommend
Agent replied · 22 December 2024
Dear Shehroz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleI cannot thank Tamara and Pam from Dexter's Chelsea enough for their outstanding service. They really went the extra mile to find me an apartment that suited my needs, accommodated my cats and was within budget. They communicated frequently and with transparency, so I always knew where we were in the process. It was an absolute pleasure working with them.
Agent replied · 24 October 2024
Dear Larissa, I was delighted to read the comments in relation to our Chelsea office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotExcellent service
Excellent service, made the process easy and straightforward.The team are very knowledgeable and helpful. Really friendly and reliable. When picking up keys they even called and booked up a cab for me, Nina was extremely helpful. 100% recommend!Thank you.
Agent replied · 22 December 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexters Chelsea went above and beyond to find me the ideal property. I had dealings with several team members; all were incredibly helpful and understanding throughout the whole process. The service I received far exceeded any I received at other agencies and when my current tenancy comes to an end, I will without doubt be returning to Dexters to help me in my search once again.
Agent replied · 24 October 2024
Dear Lucy, Thank you for your review regarding your experience with our Chelsea office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
5/5
TrustpilotOutstanding service
Outstanding service! A special shout-out to Joshua Moody for his promptness and professionalism in handling all my requests. Highly recommended!
4/5
TrustpilotNasra Said leaving her post as my property manager
I was very sorry to hear that my property manager with Dexters, Nasra Said, will be moving to another department. She has spoiled me with her efficiency and her dedication to her job and she will be difficult to replace. Always caring, always listening, doing her best to keep her clients happy.I wish her the best of luck in her future post and I will miss her.
Agent replied · 22 December 2024
Dear Frosso, We really appreciate you taking the time to leave such lovely comments about Nasra, They will be so pleased to read your 4* review. Please do not hesitate to contact the team in the future. Kind regards, Asma
5/5
TrustpilotAlistair Maclean was excellent in…
Alistair Maclean was excellent in progressing from his end of the sale chain and was a pleasure to work with. He has a great manner and is a highly effective sales progressor keeping me updated all along the way until completion. Thanks for all your help.
Agent replied · 22 December 2024
Dear Stuart,We really appreciate you taking the time to leave such lovely comments about Alistair. They will be so pleased to read your 5 star review. Please do not hesitate to contact the XXX team in the future. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotArchive and Ryan were very professional…
Archive and Ryan were very professional in keeping us informed of properties appropriate for us.
Agent replied · 22 December 2024
Dear Sasha, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
GoogleWorked with Percy to buy a flat who was acting on behalf of a seller . Very helpful and supportive in all steps of the process . Thank you !
Agent replied · 24 October 2024
Dear Evrikos, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI worked with Esta to complete my very…
I worked with Esta to complete my very painful purchase. She was brilliant throughout the transaction, regularly checking in, chasing my solicitor, chasing the seller and their solicitor. She helped significantly with the frustrations and stress of the issues we faced and all the while being super friendly and polite.
Agent replied · 22 December 2024
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters, do not lose this gem
Rented for almost 1.5 years, had to move due to change in jobs: we have had an excellent experience from start to finish with Dexters.
5/5
TrustpilotMission achieved
Rafi and George were a good team and all were positive and helpful. It was a rollercoaster ride but all was achieved within a decent period of time.
Agent replied · 22 December 2024
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotOur experience so far with Dexters has…
Our experience so far with Dexters has been outstanding. I’d especially like to thank Tia for her amazing work and effort in making sure that any issues we had with our flat has been taken into account and soon to be fixed. Thank you again for being accommodating and great help
Agent replied · 22 December 2024
Dear Heidi, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Tia will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDuring an exceptionally busy period for renting, Dexters' expertise and professionalism allowed us to secure a flat in Chelsea. In particular, we worked with Frankey, who was instrumental as an intermediary throughout the negotiation with the landlord. She kept an honest and open channel of communication with us and helped speed up the process.PositiveProfessionalism
Agent replied · 8 December 2024
Dear Giulia, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotEunice Sona has been very helpful...
Eunice Sona has been very helpful, professional and supportive throughout our renting process! A very kind and trustworthy agent who I strongly recommend for a great and efficient experience.
Agent replied · 22 December 2024
Dear Carolin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
2/5
TrustpilotDisappointing
We approached Dexters to rent out our property. Initially they were very helpful. When we were ready to move ahead I asked for a copy of the agreement we would have to sign with them. Despite chasing them up, we have had no communication from them since then. I don't know if they just couldn't be bothered with the admin but we have now taken our business elsewhere. Very disappointing.
Agent replied · 22 December 2024
Dear Rob, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGreat to work with you guys.Remi…
Great to work with you guys.Remi daniels helped me alot…
Agent replied · 28 May 2026
Dear Imran, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleThis is actually my first review but I was so impressed with Dexters, I felt compelled to. Percy went above and beyond to help a bantam weight in my foray into the property ring. He got me a knock out house. I could not have asked for someone more professional and helpful, Percy was happy to go the extra rounds. I could not be more pleased.
Agent replied · 24 October 2024
Dear Mr Musker, Thank you for your great review regarding your experience with Percy in our Chelsea office. I do hope we can be of assistance to you in the future and wish you the very best in the property ring! Kind regards, Anna Devey Customer Relations Administrator
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