Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey don’t respond to mail, they don’t take calls simply because they don’t want to refund the deposit and when they do, the lady called Felicity sounds so rude on phone. Very unprofessional set of people, they don’t even deserve 1 ⭐ and I feel for anyone who wants to rent a property through them as they will be nice to you when you’re moving and then go mute when you moved out so they can deduct from your deposit or not even pay you at all. I have a deposit that’s yet to be approved for refund with them while they keep giving flimsy excuses for close to a month now.
Your team should do better.
Olaide · 15 April 2026
★★★★★ 1/5
GoogleElesh and the estate manager Craig/ Charig are the shadiest people in the world. There is so much mould in this house that I think I started hallucinating. Would rate this experience-1/ 10. Plus, they would call one of my housemates and threaten her and also tell her they were “stabbed in the back”. They love to gossip about their tenants though. Which I find disgusting and trashy but some people are hella bored.
Anyway, I wouldn’t mind all of this if this the house is was cute and the repairs were up to date, but the house is dingy and dirty. The agency supported the landlord over the tenants . PS) if and when the landlord/ estate agent see this give me a call personally and stop talking to the other tenant , that they’re obviously working with, about me ❤️. I’m attaching the photos of all the mould.
Mikhala · 25 August 2024
★★★★★ 5/5
GooglePaulo was an extremely efficient and diligent agent who as helped me during my research for a house to rent. I was in need to move to the new flat in few days and Paulo managed to secure all the documents in such a short time span. Even if the agency was not supposed to manage the property, I was always able to rely on Paulo's help - for example, when I found myself locked into the bin-room at night and I could contact him via phone. I felt very reassured during all my tenancy as well as after it ended, when I found myself looking for another flat and I could contact Paulo via a simple SMS. Paulo is always willing to help, going the extra mile understanding people's need and offering the best solution. I would strongly recommend Paulo for whoever is looking for a new home. Thank you Paulo!
Federica · 17 April 2018
Agent replied · 24 October 2024
Hi Federica, always happy to help!
Thank you !
★★★★★ 5/5
GoogleI would like to take this opportunity, to thank Paulo, from Devonshire estate agents, for the very professional customer care, and in providing a very thorough service. I will definitely recommend their services to anyone.
Wayne · 25 March 2018
Agent replied · 24 October 2024
Thank you very much Wayne, always a pleasure, best wishes
★★★★★ 5/5
GoogleGreat service and exceptional value for money. Paulo is very helpful, professional and interacts perfectly between the tenants and me the landlord hence why I went for fully managed service from Devonshire Estate Agents
Peter · 17 April 2018
Agent replied · 24 October 2024
Dear Mr. Crammer, thank you for reviewing our services, we're glad you're satisfied with the services received!
★★★★★ 5/5
GoogleFantastic service from Deepa and the team. Very efficient and knowledgeable, they're always very helpful when needed and I would most definitely recommend them.
Kanchan · 17 April 2018
Agent replied · 24 October 2024
Thank you dear Mr. Kara, always a pleasure, best wishes
★★★★★ 5/5
GoogleI was very lucky that a friend was recommended me to Devonshire Estate.
This agent is very friendly, reliable, professional and above all honest one.
I therefore very highly recommend them to any landlord or vendor who is looking to rent out or to sell his/her property and to anyone who is looking to rent or to purchaser a property.
I therefore give the highest mark to Devonshire estate agent.
Avi · 17 April 2018
Agent replied · 24 October 2024
Dear Avi, many thanks for your kind review, it has been an honour to assist you also with the sale of your property.
★★★★★ 1/5
GooglePaulo Nurmamade the Property consultant was extremely unhelpful with us. They made the tenant show us the property without actually agreeing any of this with them! The tenant was so disappointed with this they ended up calling paulo and having a full go at him for this terrible service.
Don’t use this agent they are really unprofessional. 22/09/2018
Sristi · 25 March 2019
Agent replied · 24 October 2024
Dear Ms. Naidoo, thank you for your review.
We had all details and arrangements agreed with the tenant for your viewing visit to the property in question, unfortunately these unpleasant situations can occur specially in properties that are let and occupied by tenants whom may not be happy with their rental property placed in the market for sale. In such situations we always do our best to manage all parties expectations, and can only apologise for the unpleasant experience you received, also assure you that we pride ourselves in offering all our clients the most professional service, whilst ensuring our humble and successful independent/family run estate agency business keeps on offering the personal and tailored touch we are so proud to have offered our clients and community for many years.
Thank you and so sorry once again.
Kind Regards from the management at Devonshire Estate Agents
★★★★★ 5/5
GoogleI was looking for a place to rent and came across an advertisement from Devonshire Estate Agents. I spoke with Paulo and he was very helpful, and provided all the information I needed to take an informed decision. He was also very patient …
Pavithra · 17 April 2017
Agent replied · 24 October 2024
Dear Pavithra,
Thank you for your kind words, we're so glad you liked our service!
★★★★★ 5/5
GoogleI had a great experience with Deepa at Devonshire Estate Agents. She was really friendly and helped with my property search. I have recommended them to my friend and they have let her property out. Overall great family run business to deal with.
Jyoti · 17 April 2018
Agent replied · 24 October 2024
Thank you very much dear Jyoti, always a pleasure, best wishes
★★★★★ 5/5
GoogleWhen any of my properties become available for letting, I always approach Deepa. I know she will get the job done professionally and provide me with great tenants. I have been using Devonshire for 5 years now and will never go anywhere else.
Heena · 17 April 2018
Agent replied · 24 October 2024
Thank you very dear Mrs. Patel, always a pleasure, best wishes
★★★★★ 5/5
GoogleI am really pleased to have chosen Devonshire Estate Agents. They have been extremely helpful and proactive, ensuring smooth transition between tenants and fast resolution of any problems. A small, friendly agency always prepared to go the extra mile. Highly recommended.
Donatella · 17 April 2018
Agent replied · 24 October 2024
Thank you Donatella, always a pleasure!
★★★★★ 1/5
GoogleThe listing of the commercial property was inaccurate, and I pointed this out to Devonshire's but it remained unchanged and caused us hassle and expense with the mortgage company as a result. The sale collapsed as a result of this.
S · 17 April 2018
Agent replied · 24 October 2024
Dear S. Shah, property descriptions are changed but often can take sometime to update through our portals. The systems now sync a lot quicker and we are vey sorry you have suffered as a result of this portal technical feed. Best wishes
★★★★★ 5/5
GoogleSuperb service at a reasonable cost. Started using Deveonshire after a recommendation from a friend. Have used their services on three separate occasions over the past 12 months and the service levels have remained consistently high.
Kusum · 17 April 2017
Agent replied · 24 October 2024
Dear Kusum, thank you for your review, we hope to continue our service with you for the future.
★★★★★ 5/5
GoogleI had a great experience dealing with Paulo at Devonshire Estate Agents. He is very professional and made the whole transaction go very smooth. Thanks a ton Paulo. Highly recommended.
Gowtham · 25 March 2018
Agent replied · 24 October 2024
Thank you vey much Gowtham, best wishes
★★★★★ 1/5
GoogleNot very good at giving details regarding rent and they push you out the house too quickly when viewing, will not be going with Devonshire estate agents ever again
Project · 26 October 2016
Agent replied · 24 October 2024
Dear Valued Customer, we are sorry you have had a rushed experience, unfortunately, we may have limited time between viewing appointments. Please note all our property information including tenant fees and info is clearly displayed on our website. Thank you for your feedback.
★★★★★ 5/5
GoogleEfficient, Productive and very knowledgeable agents. Been using for their services for years to rent our property and will continue to do so. Highly recommended.
Harpreet · 17 April 2018
Agent replied · 24 October 2024
Thank you very much dear Harpreet, always a pleasure, Best wishes
★★★★★ 1/5
GoogleLying, conniving scam artists, who support landlord over Tennant. Poor service, rude staff, who try to make money out of you anyway possible.
Charlie · 26 October 2016
Agent replied · 24 October 2024
Dear Charlie, Im sorry you have had a unpleasant experience, rest assured that we have a duty of care to all parties involved. I hope you have a better experience in the future, please dont hesitate to get in touch should you require any advise or concerns you may have.
★★★★★ 5/5
GoogleExcellent service. Always on point with updates and issues regarding the tenancy. A high level of professionalism is maintained at all times.
Amardeep · 17 April 2017
Agent replied · 24 October 2024
Hi Amardeep, thank you for your kind review. As always we will continue to give the best service.
★★★★★ 5/5
GoogleA very friendly and professional team, they are a small business and know you personally, would recommend them to everyone.
Frank · 17 April 2018
Agent replied · 24 October 2024
Mr. Sporik, thank you for your kind review!
★★★★★ 5/5
GoogleRented out my property within days. Great service
The tenants were fantastic. I recommend Devonshire Estate Agents to everyone
Deshal · 17 April 2018
Agent replied · 24 October 2024
Thank you Deshal, always a pleasure, best wishes
★★★★★ 5/5
Googlevery helpful team, We tend to use them for letting our properties and have always had a good experience
Zulfiya · 17 April 2018
Agent replied · 17 April 2026
Dear Zulfiya, thank you for your valued custom and kind review.
★★★★★ 5/5
Googlevery helpful team, We tend to use them for letting our properties and have always had a good experience
Ann · 26 October 2017
Agent replied · 24 October 2024
Dear Zulfiya, thank you for your valued custom and kind review.
★★★★★ 5/5
Googlevery good service receive by all the staff and very friendly
Sisir · 17 April 2018
Agent replied · 24 October 2024
Hi Mr Das, many thanks for your kind words, we will do our best to maintain a high level of service. thank you.
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